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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I have been using Ibotta cash back app over couple months and my experience exceeds my expectations. Customer service team (Danica) has been prompt and courteous explaining the issue and honor the cash back requested. Highly recommend this app
I picked up the exact item and it didnt give me the cash back and when I contacted the customer service and was awarded my cash back in about 24 hours
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I am not receiving all of my cash back for my qualified items. It's frustrating because I double checked, written it down and it still says I'm only receiving a quarter of what the total cash back was.
I thought I was short a dollar but it was my fault because of fine print but they responded quickly and gave me a one time courtesy credit. More than fair!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
My receipt didn't scan and it didn't have the numbers to enter it manually. I contacted Ibotta care and Jay immediately answered back with instructions of how to proceed. Once I sent him what was needed I had the cash in my account within minutes. Thank you Jay!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I'm quite unhappy with Ibotta right now. I have been having multiple issues with offers not scanning. They are absolutely the correct item even down to matching the photo in the offer. I have scanned offers in the store that have matched and gotten home and it's not scanning on the receipt. I have tried submitting disputes through the app and they never go through. I really don't have time to deal with all this hassle anymore. Also, it seems like I am finding less and less offers in the stores that I shop in.
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered. Your feedback is crucial as we work to enhance our services and address these issues.
I never have a problem with the Team at Ibotta. Emails always respond promptly with positive outcome. Everyone is super friendly and easy to work with.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I am in the middle of the learning experience and using ibotta and had questions concerning rewards. Not only where my messages meant promptly and thoroughly, but the problems were resolved above my expectations. Debra M. Is excellent at her job!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I purchased the Febreeze air freshener from Sam's and should have received $1 credit but every time I scanned the barcode, it said the code wasn't valid. The offer clearly says the offer is for 8.8 oz any size. Please issue the credit for the purchase of this item.
Fast, effective customer service agents. I never have to worry about getting a hard time fixing issues with the app. They always take care of me.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
-great way to explore new products -fun way to save your funds when shopping
-way to get more than I expected or planned
-so much fun
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The app was not working properly to match offers with receipts. I contacted the customer service for support as they ask to submit any missing deals within 24hrs of uploading a receipt. 10 emails (and 12hrs later) the issue was not addressed and they kindly requested me to write a review about my experience. I do not recommend it.
Joel caught the problem immediately & took care of it right away with no questions asked. He did an awesome job making my life much easier. He needs a raise & your company should have many as intelligent & well trained like him. Definetly an asset to company. Company needs to celebrate him for sure. Kudos to you joel! Thank you very much joel, appreciate you!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Very supportive. After years of not using ibotta I tried to create a new account, I wasn't able to get in and reached out the support staff helped me instantly! Renee was awesome, and friendly and helpful. They got me back in, and now I have my account back! Thanks so much!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Always has your concerns in mind and they handle it in a timely and professional manner. I have even missed something and they have informed me of it instead of just letting me miss out my
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Thank you so much for your kind message and for all your help throughout this process. I really appreciate the support and the quick resolution of my issue.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was confused about if I had received credit for my purchases because of a red circle w/an exclamation mark. And my inquiry was answered quickly. Thank you.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This is the best cash back app; the earnings rack up fast and they give good bonuses. Also, Lucy at customer service was great and quickly resolved my issue.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having issues where I was not able to upload my Walmart receipt because the TC# was showing as not recognizable. It also was not automatically uploading even though my Walmart and Ibotta accounts are linked. Three reps worked diligently to assure that all of my 18 offers were applied as well as my bonus offers updated with the correct amount count. I truly appreciate how courteous, respectful and patient everyone was. Thank you!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had misunderstood an offer on ibotta, and chatted with them to see about getting money back. They replied very quickly and professionally. They kindly addressed my error. The Ibotta team has displayed awesome customer service!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.