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Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had an issue with getting cash back on an offer I had selected. I contacted the support team and they were very kind and able to resolve my issue for me right away.
I really enjoy this app. Ive had it for quite some time and currently am sitting on over $100 in cash back for things I buy anyway. These days, every dollar helps. My experiences with customer service have all been positive.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
When the scanning process skips over my item I write it in to them and they correct it almost instantly or over night n credit me my cash back there really good like that the fix ur problem fast there great team
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I love ibotta. There's a lot of Apps out there that are dishonest, but ibotta does actually work. It's easy to use and there's no hassles to getting cash back and there's no scams or run arounds. I'm a single mom and it's been a great help to me.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Thanks to Joel M. At Ibotta for helping me resolve my issue.
The problem was that I had recently submitted a receipt from Hannaford to take advantage of a $3 cash back offer for a bottle of wine. I bought two of the same item, because the offer stated that the offer could be redeemed up to two times on the same receipt.
The system did not pick up on the two items and only rewarded me $3. I tried sending a ticket in to have the receipt re-reviewed, but two days later, I once again was only rewarded the $3 for one item. This can only be done once, and then you must contact support.
I did that, explained the situation, and in a few days, got a courteous email apologizing, stating that the system just didn't detect the multiple items, and the second $3 had been added to my account.
If this happens to you, don't panic, just send a quick message to customer support and they will help you.
Thanks Joel M. For resolving my issue in a timely manner.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have been using Ibotta for years and have always had a great experience when needing help. Their customer service is very knowledgeable and thorough.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I was having an issue with my cash back and the customer service team got back to me within a day which was okay because they have been busy but they helped me with my issue instantly
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I earned the Ibotta free turkey cashback, I made sure the item was still in stock, had it checked off, scanned the item and made sure it was approved. However, I was missing the cash back after a couple days,
I bought a team was responsive, and after clarifying a few things in a couple different emails back-and-forth. They made sure to promptly put the cash back in my account.
I appreciate their promptness, and their communication.
They also gave me a message to let me know that there might be a delay before they could get back to me, which I appreciated as well. Also, they did this over a very busy holiday season when they're probably getting hundreds if not, thousands of similar requests or feedback.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The app didn't pick up all the candy I purchased. I tried to resubmit it and it didn't accept it. I sent the info to Ibotta Care and they quickly corrected it. I enjoy this app and enjoy reading the funny descriptions when they had an update in the App Store! Thank you!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I made an inquiry about an offer that hadn't processed, and received a very thorough explanation as to why; after reviewing my account, they gave me a reward anyway. 👏🏻
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have used Ibotta for years, and it is wonderful! I'd earn money every year and redeem it to buy Christmas gifts for my grandkids. Whenever I have an issue they get back quickly with a resolution! I couldn't be happier!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Lord S. Helped me receive my missing coupon money. Ibotta is great. It's a busy time during the holidays but Lord helped with my inquiry.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Kudos to Kariza R. And Ibotta for resolving an earnings issue quickly and with amazing grace! A nice experience compared to what we consumers go through with other companies!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Didn't get points for shopping through Ibotta. Emailed them and they explained a few scenarios why it could've happened and then gave me the points I expected.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta is great! Whenever you have any issues with rebates not adding you can contact them and they rectify the problem so promptly!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was so upset. I got lucky enough to unlock the free turkey offer, but when I claimed it it didnt process. I promptly contacted customer service. They were so helpful with getting the problem resolved. Im very happy with the service I received.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Alot of items hand entered, submit entries not working. TWO added on after submission that I saw missed and no response after 24 hours at all. Says pending still.
I had a receipt that would not upload/read…tried entering the upc manually…still wouldn't work. Emailed customer support and within a few days got an email saying they processed my money earned. Great communication, ibotta has a great customer support team.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ibotta es una excelente app, en la cual tienen un gran personal y si algo falla o no sale bien algo ellos buscan como ayudarte y solucionar cualquier inconveniente…
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Very glad with experienced I had with the problem with my rebate on Ibotta the customer service was very dedicated on there work to help a concern about people who used the app I really appreciate all the help thank you so much.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!