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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Ibotta is a fun way to save and try new products! Whenever there is a question or problem, customer service is always quick to review and resolve
It was my first time having any issue with Ibotta rebate after using it for few years. Ian P. From customer service was able to resolve my issue with the app not recognizing the items from my receipt and the missing portion of the rebate. After I sent the image of the receipt, the customer service team was able to issue my missing rebate promptly. Great customer service + the great app experience, make me continue to use Ibotta often!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing a bonus I had submitted. Ibotta researched, got back to me almost immediately and credited my account! Thank you
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I absolutely love Ibotta and how easy it is to save money. It's so easy to upload receipts and maneuver through the site. If you have a problem, the team responds quickly and always aim to solve your problem. I have recommended Ibotta to all of my friends, family, colleagues and church members.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
It is always a pleasure to reach out to the Ibotta CSR team because they always take care of my needs and when I don't get the rebate, they assist me promptly.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing cash because my receipt wasn't clean. The help team walked me through what to do and I received my cash back. The help team is wonderful!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
IBotta Care team took good care of me and reimbursed the missing cash back promptly. Thanks!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I must say, I'm highly pleased with Ibotta and Gabriel who helped me get my money and midweek bonus I was owed.It did take a couple of emails back and forth and I can see where the confusion came from, but in the end I was credited the $10 back. Thank you
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
We use Ibotta mainly at Walmart. I regularly look at the offers in Ibotta and "select" the items I plan to buy sometime. We rarely go to Walmart that there isn't something on our shopping list that we can get cash back using Ibotta. The Ibotta app keeps track of my earning. Whenever I'm ready to withdraw some or all of my earnings, I usually roll my money into a Walmart gift card. We love Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a really great experience with Ibotta's customer service team. I reached out with an issue on my account, and they responded quickly and clearly. The representative was professional, patient, and made sure I understood each step. What impressed me most was how they not only fixed the issue but also followed up to confirm that everything was working correctly. It's rare to get that kind of care these days, and it made me feel valued as a customer. Ibotta has definitely earned my trust, and I appreciate the way they stand behind their app and their users.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The ibotta care team has always been helpful. They strive to fix app problems and credit missed offers. They always find a solution that is beneficial.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I reached out to Ibotta support when I didn't see $. 35 in my account from a recent shopping trip. The team was quick to respond and clarify the cash had been added to my account. Anytime I reach out with questions someone from Ibotta responds super fast. Ibotta is great!
I had difficulty receiving cash back on an offer that Ibotta had posted. I outreached customer service & I corresponded with an agent often via email. After supplying the documentation & asking for a resolution, Ibotta determined that I had earned the cash back & it was deposited into my account. My only recommendation, if feasible, for improvement to the customer experience, would be to assign one agent to help resolve a concern rather than multiple individuals responding to it. All in all, Ibotta app does provide consumers the opportunity to purchase items & earn cash back. I've never had a problem before this occurrence. It was good that a concern can be handled with an agent to resolve a concern because problems can happen! Thank you!
I am beyond frustrated with this experience. I have used the two apps with no issues in the past…. BUT this makes 2 times in a row that i was not credited appropriately. I am beyond frustrated and i have tried repeatedly to get it fixed. M
There was a missing transaction that I had cash back for that wasn't posted. I purchased something else and that transaction showed but not the previous. I contacted Ibotta and they were very helpful. They just asked for the receipt and which cash back offers. My account was credited within the hour of speaking with a representative. I've been with Ibotta since 2016 and this was the first issue I experienced.
Thank you Ibotta! I experienced a glitch it something with the app and had customer service support that was amazing! Thank you all!
Great way to save on groceries and household needs. Quick to make any needed corrections.
Thank you for the fantastic review! We're so glad to hear you had a positive experience with the Ibotta app. Your feedback means a lot to us!
I thought I was on ibotta but I was on petsmart. They credited me the $4 anyway. That was above and beyond and this is not the 1st time they corrected my error
I'm fairly new to ibotta but every time I have a question the response is super fast! Such lovely customer service. The issue is almost always my error, but the agents are very helpful.
I saw on my Ibotta app that Dave's Killer Bread Buns had a $2 digital coupon. I love their loaf bread so I figured I try the buns by using a coupon. They are tasty. I scanned my receipt & got my $2 added to my account. Very easy & I saved.
Ibotta has alot of different coupons. I save alot of money on my groceries. It's very easy to click on the coupons then take pics of your receipt and click. In a few seconds you receive your coupon money in your account. I love this app!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.