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IbottaReviews 6,108

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,477
value
500
shipping
180
returns
187
quality
370
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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SUPERIOR CUSTOMER SERVICE!
November 30, 2025

I had a problem with missing cash back from a receipt I'd submitted & the awesome customer service reps at Ibotta had it fixed in no time!

Date of experience: November 21, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.

Mississippi
1 review
0 helpful votes
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EXTRA MONEY
November 30, 2025

I have been using Ibotta for a few years now and I would definitely recommend this to anyone especially that needs a little help.
It's nice to get back money on items you use everyday and for those special items you need. The money adds up quicker than you might think. They have ways you can make extra.
I have been getting a free turkey and some fixings for years at Thanksgiving. It has been nice.
Hurry and see if you can qualify for one this year.

Date of experience: November 20, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.

North Carolina
1 review
0 helpful votes
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Great customer service!
November 30, 2025

I wasn't able to figure out how to add a missed rebate from My online shopping but Ibotta care team helped me making th process seamless!

Date of experience: November 20, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.

California
1 review
0 helpful votes
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Fast response and updated my account
November 30, 2025

Thank you Ibotta. You all have amazing deals. Quick to help and provide fast responses. So kind and helpful. The best app I only use.

Date of experience: November 20, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.

New York
1 review
0 helpful votes
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Good customer service
November 30, 2025

It took awhile but I got credit for 2 items I had purchased at Tops. They also gave me the bonus that I would have gotten if those items had gone through initially.

Date of experience: November 20, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.

Texas
1 review
0 helpful votes
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Made an Assist
November 30, 2025

I inadvertently submitted the incorrect grocery receipt (which contained no offers). I couldn't upload the correct receipt as it was in review for several days. I submitted the correct receipt with an explanation and details to the help center and they made the assist... thank you!

Date of experience: November 18, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!

North Carolina
1 review
0 helpful votes
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Cashback coupon disappeared
November 30, 2025

Purchased two Poise products on 11/19. Coupon was there on the app at Publix and by the time I got home to claim it, it had disappeared. Lost $1.50.

Date of experience: November 19, 2025
Michigan
1 review
0 helpful votes
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Taking picture of receipt
November 30, 2025

9 times out of 10 I have to retake a picture of a receipt even when all boxes are checked for amount, date and name and most times I have to redo it 3 times, so frustrating as it's not worth my time, will be cashing out soon and be done.

Date of experience: November 20, 2025
Ibotta C. Ibotta Rep
3 weeks ago

Oh no! You seem to be experiencing a technical issue! This issue may be resolved by using the steps outlined in this article: http://bit.ly/IBTechnical. If that doesn't fix the issue, please contact our Ibotta Care chatbot at help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Thank you!

Minnesota
1 review
0 helpful votes
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Love Ibotta!
November 29, 2025

Even when I miss a deal and don't add it to my list, once I buy the item, I get a notification from Ibotta. Then I just add it to my list and I get the deal. It's great!

Date of experience: November 19, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.

North Carolina
1 review
0 helpful votes
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Missing cash on offers
November 29, 2025

I recently submitted a receipt for my purchase when I scanned the receipt it said it had already been received. I contacted the support center and within 24 hours had my cash back. Thank you for your help!

Date of experience: November 19, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.

New York
1 review
0 helpful votes
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Nothing extraordinary
November 28, 2025

Scanned a few receipts participated in a few contests, and of course received bare minimum and won nothing as expected!

Also not to mention at the bottom of this page, it says & ask for a last name but says we'll keep it private if that's the case why is it required?

Date of experience: November 19, 2025
Texas
1 review
0 helpful votes
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Great service!
November 28, 2025

I linked my Walmart account to Ibotta last week and made a purchase within minutes of receiving the confirmation email. I probably should have waited just a bit longer to let the dust settle, but I was in a hurry, of course. When the rebate from Ibotta didn't post to my account, I reached out to customer service for help. Junrey understood my issue and corrected it quickly, adding the missing rebate to my account very soon after I made contact. I really appreciate the high quality of the assistance I received. I use Ibotta almost every week, so it's important to me that it works correctly and is easy to use. Thanks for living up to the expectation. I appreciate you!

Date of experience: November 18, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.

Illinois
1 review
0 helpful votes
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Great customer service
November 28, 2025

I was missing cash back but turns out it was an error on my end that I was not aware of and Josh took the time explaining everything in detail to me and also adjusted the cash back as a courtesy! Thanks Josh! Another reason I love Ibotta

Date of experience: November 18, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.

Texas
1 review
0 helpful votes
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Worth the work
November 28, 2025

Overall Ibotta it is a good deal! You occasionally run into issues but they always fix them right away and that is what customer service is about.

Date of experience: November 18, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.

South Carolina
1 review
0 helpful votes
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Great customer service
November 28, 2025

I forgot to hit the shop button before I got my groceries at Walmart. I contacted customer service, and they got my cash back. Thanks y'all.

Date of experience: November 14, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.

Pennsylvania
1 review
0 helpful votes
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Long time user
November 28, 2025

I'm had bought my dog his favorite treats in Chewy. Went through the app as usual & I knew these particular treats had a $2.50 credit but the name brand had been changed in the last week & my credit was not showing because it was going by previous name not the new. So I contacted customer service & explained the situation. They got bk to me within 24 hours & had already credited my account the $2.50.
This is my 3rd interaction with customer service & I've never had a problem & it's always taken care of asap!

Date of experience: November 18, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.

Texas
1 review
0 helpful votes
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Excelente servicio
November 28, 2025

El servicio al cliente de esta aplicación de Ibotta es excelente y muy eficiente siempre te resuelven las dudas y te ayudan para cualquier duda y reembolsos, gracias Ibotta por ser una aplicación buena y muy eficiente

Date of experience: November 18, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.

Virginia
1 review
0 helpful votes
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Easy to miss
November 28, 2025

Whenever I use a linked loyalty card I seem to have missing rebates. At first I would file a ticket but it is such a hassle that I no longer bother. I don't link if that is an option.
Example is Stove Top missing from trip to Food Lion a couple of days ago. It's $2.00 that I didn't get. It's just frustrating. I might have made a different choice if I had known.

Date of experience: November 18, 2025
South Carolina
1 review
0 helpful votes
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Great App for Savings
November 28, 2025

I love Ibotta! I've earned over $5000 in savings lifetime with them. Not only do they have great cash-back deals on items purchased and all sorts of bonuses, but their customer service is also outstanding! Anytime I have issues with a redemption or a credit, they respond promptly and resolve my issue.

Date of experience: November 18, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.

Ohio
1 review
0 helpful votes
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Always helpful
November 27, 2025

I didn't receive a rebate and sent a request for review. Had a response within 24 hours and a reason as to why I didn't receive the rebate. Which I did not know you could use Walmart coupons on in store purchases. Ibotta representatives always explain why and it's simple to understand.

Date of experience: November 17, 2025
Ibotta C. Ibotta Rep
1 month ago

Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!