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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I love using Ibotta but sometimes cash can be missing. Ibotta has awesome customer support service and it's super convenient and fast. They always fix any issue I have and timely.
I redeemed an offer and then it completely disappeared from my app and it also wasn't showing up as pending or rejected. I waited the required 72 hours before contacting the help center. Since I hadn't seen or heard anything, I reached out to the help center and Gabriel looked into my account and credited me the cash back I was due! So thankful he was able to find the solution to my problem.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The was able to bring up an issue with one of my receipts not having a barcode to scan even though the app needed one to scan. I reached out to the Ibotta Customer Service department and they resolved my issue in just 3 short messages. Very easy!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I reached out to Customer Service and was able to get a great resolution, even though I was at fault. They explained it to me clearly and were not condescending.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a problem with missing cash back from a receipt I'd submitted & the awesome customer service reps at Ibotta had it fixed in no time!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been using Ibotta for a few years now and I would definitely recommend this to anyone especially that needs a little help.
It's nice to get back money on items you use everyday and for those special items you need. The money adds up quicker than you might think. They have ways you can make extra.
I have been getting a free turkey and some fixings for years at Thanksgiving. It has been nice.
Hurry and see if you can qualify for one this year.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I wasn't able to figure out how to add a missed rebate from My online shopping but Ibotta care team helped me making th process seamless!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Thank you Ibotta. You all have amazing deals. Quick to help and provide fast responses. So kind and helpful. The best app I only use.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
It took awhile but I got credit for 2 items I had purchased at Tops. They also gave me the bonus that I would have gotten if those items had gone through initially.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I inadvertently submitted the incorrect grocery receipt (which contained no offers). I couldn't upload the correct receipt as it was in review for several days. I submitted the correct receipt with an explanation and details to the help center and they made the assist... thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Purchased two Poise products on 11/19. Coupon was there on the app at Publix and by the time I got home to claim it, it had disappeared. Lost $1.50.
9 times out of 10 I have to retake a picture of a receipt even when all boxes are checked for amount, date and name and most times I have to redo it 3 times, so frustrating as it's not worth my time, will be cashing out soon and be done.
Oh no! You seem to be experiencing a technical issue! This issue may be resolved by using the steps outlined in this article: http://bit.ly/IBTechnical. If that doesn't fix the issue, please contact our Ibotta Care chatbot at help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Thank you!
Even when I miss a deal and don't add it to my list, once I buy the item, I get a notification from Ibotta. Then I just add it to my list and I get the deal. It's great!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I recently submitted a receipt for my purchase when I scanned the receipt it said it had already been received. I contacted the support center and within 24 hours had my cash back. Thank you for your help!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Scanned a few receipts participated in a few contests, and of course received bare minimum and won nothing as expected!
Also not to mention at the bottom of this page, it says & ask for a last name but says we'll keep it private if that's the case why is it required?
I linked my Walmart account to Ibotta last week and made a purchase within minutes of receiving the confirmation email. I probably should have waited just a bit longer to let the dust settle, but I was in a hurry, of course. When the rebate from Ibotta didn't post to my account, I reached out to customer service for help. Junrey understood my issue and corrected it quickly, adding the missing rebate to my account very soon after I made contact. I really appreciate the high quality of the assistance I received. I use Ibotta almost every week, so it's important to me that it works correctly and is easy to use. Thanks for living up to the expectation. I appreciate you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was missing cash back but turns out it was an error on my end that I was not aware of and Josh took the time explaining everything in detail to me and also adjusted the cash back as a courtesy! Thanks Josh! Another reason I love Ibotta
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Overall Ibotta it is a good deal! You occasionally run into issues but they always fix them right away and that is what customer service is about.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I forgot to hit the shop button before I got my groceries at Walmart. I contacted customer service, and they got my cash back. Thanks y'all.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm had bought my dog his favorite treats in Chewy. Went through the app as usual & I knew these particular treats had a $2.50 credit but the name brand had been changed in the last week & my credit was not showing because it was going by previous name not the new. So I contacted customer service & explained the situation. They got bk to me within 24 hours & had already credited my account the $2.50.
This is my 3rd interaction with customer service & I've never had a problem & it's always taken care of asap!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!