• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    1214
  • Value
    452
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.6%
Positive
1,991
Neutral
238
Negative
476
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,868)

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Reviews that mention popular keywords

customer service (591) gift cards (144) phone number (26) care team (47) bank account (31) bar codes (50)
Thumbnail of user joanney98
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Why do I just get 1 item with cash back. The items say that I can get 3-5 on each receipt, yet u only gave me 1. What happened and why, please

Reason I chose this business:

For cash back. Everything helps.

Thumbnail of user claudiak219
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Offers are confirmed in a timely way. Good customer service

Offer was missing

Reason I chose this business:

Recommended

Service
Thumbnail of user maurices196
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Reason I chose this business:

When I first got it, it was the first grocery shopping cash back app I used. A friend told me about it so I tried it and it was different and a way to get money back from shopping.

Thumbnail of user dorothyb1302
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Two different times I bought watermelon 🍉 and didn't receive credit

Reason I chose this business:

Great way to shop and earn

Thumbnail of user maryw4309
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

I am bewildered about the Food lion dollar. I was under the impression that when I shop at Food lion. I would receive the one dollar on indicated on the toggle Food Lion. Most of my grocery shopping is done at Food Lion but I have not received this Dollar yet. Just don't understand the process thank you.

The explanation on the Q&A does not address my concern.

Reason I chose this business:

I like to save every penny, I can.

Service
Thumbnail of user byrlt
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase
• Updated review

U notified me I missed claiming an offer and told me how to claim it
Not sure how I missed it but thank u for your help

Thanks for the helpful tip
April 1st, 2024
Verified purchase
• Previous review

I did not claim an item at food lion and Ibotta gave me a heads up

Service
Thumbnail of user donnas4057
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

I bought 5 each of 2 types of Kellogg's cereals but was only given credit for 5.The error was corrected right away once I resubmitted the receipt.
I don't like that Dollar General automatically gets submitted to Ibotta vs submitting the receipt myself because there are too many mistakes when it's automatic in my experience.
If I forget to put in my telephone#then I am out of luck with Ibotta on that particular receipt.

Thumbnail of user toddc819
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I've seen the TV ad's and finally decided to try it. It was pretty easy to figure out how it works and very user friendly (especially for someone who is bad with technology). I like the many stores to choose from as well.

Reason I chose this business:

I could always use some extra cash.

Thumbnail of user wandap402
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

The Ibotta customer service has been exceptional. Even though I have had some issues with getting credits along the way, they have always worked with me on getting them resolved.

Thumbnail of user ernestb339
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I do use but at homeland I can't get the offers for some reason. I have the homeland card and it's registered with ibis's but I never see cash back. I usually don't shop at homeland anyway their prices are significantly higher than Walmart.

Thumbnail of user michelled2638
2 reviews
0 helpful votes
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March 12th, 2024
Verified purchase

The app is not difficult to work and the customer service (when i needed it) is good. When I first signed up I was getting a total of approximately $20 per month. This time it has taken me 3 months to get to $19.50 (still shy of $20 as I enter month 4). My shopping habits haven't changed. Being a little un-trusting - I think the algorithm is holding back on cash backs they know I like. They are trying to force me to try a product they're pushing. I don't appreciate that.

I didn't get a cash back. I contacted them. They fixed it. Wahlah! Good job guys.

Reason I chose this business:

A couple of people told me it was easy to use (and it is!). And, in this economy I can use all the savings I can get.

Service
Thumbnail of user petera1482
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I purchased a 141 oz all detergent and on the ibotta app it says that there's a $4 rebate when I scan the item it said this is correct when I Uploaded the receipt it only gave me a $3 credit

Reason I chose this business:

I used to trust it

Thumbnail of user ah748
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

For the most part, I really enjoy Ibotta. I enjoy getting the savings and they do add up
My only negative is that I frequently must double check to ensure that all of my savings were processed and then report them. This has happened with loyalty cards as well as non loyal card stores.

The customer service does resolve any issues I raise.
My only negative is that it’s hard to connect with customer service on the app and I usually go through an email to contact them.

Reason I chose this business:

A friend shared that it was easy to use and I use coupons.

Service
Thumbnail of user marcias534
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

I love it when I can save on products that I normally use. It takes a little extra time, but is worth it..

Reason I chose this business:

To save money!

Thumbnail of user johni795
2 reviews
0 helpful votes
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May 29th, 2024
Verified purchase

It was a little confusing, but it was my first time trying it.

Reason I chose this business:

My wife is using it.She refer me to it.

Thumbnail of user kellyw1573
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Ibotta has been great! I get cash back for everyday items I need. I've only had one issue so far: there was a $2 cash back offer for "Maybelline New York Mascara, any variety, any size." I bought the two pack of Maybelline New York Mascara & after getting home & scanning my receipt, the app said it doesn't qualify. Why not? It's Maybelline New York Mascara, any variety, any size. I emailed customer support & they helped me get a resolution (they credited my account $2). Thank you!

Thumbnail of user lbn3
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

If you've clipped something that requires you to purchase 2, and it doesn't recognize it on your receipt, it asks for you to scan the bar code. If you purchased 2 and they are exactly the same, scanning the bar code only recognizes one.

Reason I chose this business:

I need to save money

Thumbnail of user vanessaj320
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

I did submit a request for 3 items that didn't get attached on the ibotta app. But the I bought AI. T team corrected it and accepted my receipts and they took care of it and they deposited my cash. I'm very happy. I've been trying to get to this point for a long time. So I'm very happy 4 stars. Thank you. I bought it for correcting and addressing my issues with my receipts and. For my products for that purchase, keep up to go to work. Thank you, 4 stars.

They went through the process of correcting the issue and address it and then reviewed it and responded by adding my deposits. So I'm very happy 4 stars.

Reason I chose this business:

My cousin referred it to me. She's been using it for a long time. In several of the extreme couponning, apps that are classes on YouTube referred over 5 to 10 of them. So I trust their judgment.

Service
Thumbnail of user emilym2182
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

I used to have a lot of trouble getting issues resolved quickly, and it took so much of my time. I have given feedback to Ibotta, and I definitely seen improvement. I was extremely pleased with the last issue I had and how quickly it was resolved! I really hope I'll be able to update this review to five star later.

Thumbnail of user julieb3241
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

I'm getting more comfortable using but I'm still pretty confused about a few things.
Ie: are all receipts scanned? Am I correct that I can get.10 per receipt? Can't find the camera to use on receipts...

Reason I chose this business:

Television Ads

Thumbnail of user bobbij81
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Items usually get picked up easily from the photo of receipt, not today, missed several. Also, when I selected an item and scanned barcode, not accepted. I should have scanned at store but really think this is a system error. And I do not see how to submit a claim. Used to be very easy to spot on app..

Thumbnail of user wendyh1162
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I ordered a power washer on your app. For $287. And you only gave me $1.50 when it said I should get 6% back?

Just said I got $1.50, which I already knew with no reason why.

Reason I chose this business:

Has been good to use until this.

Service
Thumbnail of user cindyt690
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

I've been using Ibotta now for a couple of years. It takes a few minutes before you go shopping to check off things or review updates on the app, but totally worth the small amount of time put into it. I catch myself sometimes buying something online, only to realize I didn't go through Ibotta! There's lots of businesses you can pick from to get money back, and very satisfying when you receive cash. There's a few glitches here and there, but it usually evens out.

If money is missing or missed, they are quick to answer and resolve it.

Reason I chose this business:

Saw a commercial and sounded like it was worth trying.

Service
Thumbnail of user bibiw2
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

I like using Ibotta because the savings are instant and the money is real, not in form of a gift card or store credit. With a little planning, you can clip your preferred items before going to the store or while shopping. Then, just record your receipt through the Ibotta app and see your savings grow. It's a great way to make extra money for items that you regularly shop for.

Reason I chose this business:

I found out I could save money.

Thumbnail of user melissac2881
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I bought the required items and scanned the barcodes twice and scanned the receipts. One of the rebates of $6 was missing from account. Ibotta added the $6.00 I was due.

I’m missing 6.00 again. I’m got start a class action suit

Reason I chose this business:

I try to save money

Service

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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