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Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Lord S. Helped me receive my missing coupon money. Ibotta is great. It's a busy time during the holidays but Lord helped with my inquiry.
Kudos to Kariza R. And Ibotta for resolving an earnings issue quickly and with amazing grace! A nice experience compared to what we consumers go through with other companies!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Didn't get points for shopping through Ibotta. Emailed them and they explained a few scenarios why it could've happened and then gave me the points I expected.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Ibotta is great! Whenever you have any issues with rebates not adding you can contact them and they rectify the problem so promptly!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was so upset. I got lucky enough to unlock the free turkey offer, but when I claimed it it didnt process. I promptly contacted customer service. They were so helpful with getting the problem resolved. Im very happy with the service I received.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Alot of items hand entered, submit entries not working. TWO added on after submission that I saw missed and no response after 24 hours at all. Says pending still.
I had a receipt that would not upload/read…tried entering the upc manually…still wouldn't work. Emailed customer support and within a few days got an email saying they processed my money earned. Great communication, ibotta has a great customer support team.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ibotta es una excelente app, en la cual tienen un gran personal y si algo falla o no sale bien algo ellos buscan como ayudarte y solucionar cualquier inconveniente…
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Very glad with experienced I had with the problem with my rebate on Ibotta the customer service was very dedicated on there work to help a concern about people who used the app I really appreciate all the help thank you so much.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I submitted a Walmart receipt on Nov 10 th, 2025 and have yet to receive my $4.50 credit for items I purchased. I would not have purchased one of the items if it wasn't for a $4 cash back offer. Please look into this. I would greatly appreciate it. Thank you.
Any time I have an issue with a reward customer service has it taken care of. They've never rejected or denied a ticket of mine. Always super helpful. Thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I have really enjoyed how easy Ibotta is to use and the savings I have gotten for my family. Rarely are there any issues but on the rare occasion that there is their customer service has been so quick to resolve it.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Cherie was very helpful. I was not credited for $2.25 for a purchase of 3 items. She resolved this to my satisfaction. Thank you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I am a couponer and I donate my coupon haul. Ibotta offers a platform that I can stretch my donation dollars as well as teach other volunteers and foster families to do smart shopping thru coupons, cashback and rebates.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Hate clipping coupons and dealing with angry cashiers and customers? Ibotta is the answer. Digital coupons right at your fingertips. The people at Ibotta are amazing and their customer service is hands down the best. Download the app today and see the savings start adding up!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I really appreciate how quickly the support team gets back to me. A couple of times my cashback didn't show up or the estimated amount was off, and they always helped make it right. They also explain what might've caused the issue, which actually helps me avoid problems in the future. Ibotta Care for the win!
I would like to give a shoutout to the reps who've helped me so far… Alter O., Mercedita I., Danica M., and Angelo.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta has been wonderful and very helpful! Cash back wasn't showing up & with an email they looked into & got me the cash back that I was supposed to have gotten!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I've had few problems with the Ibotta app but occasionally offers don't register even though it matches the barcode (usually brand new offers) or other things like that. Ibotta customer service has always fixed issues for me. You may have to be patient because chances are if you have a problem everyone has the same one, but they will get to you and fix it.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My account was new to Ibotta. I was having trouble with transferimg my first withdraw to my bank. Ibotta was just confiming I wasnt duplicating accounts and had met all the requirements. Then they were a great fast help and now my money is in my bank.Thanks Ibotta.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I did not realize that they were going to steal almost $4 if I didn't use this within a certain period of time. Not always are the offers good enough for me to spend the money for. I do not remember ever receiving a warning that this would happen if I did not use my account. I think I'm just going to cash out and delete my account.
I did not realize that they were going to steal almost $4 if I didn't use this within a certain period of time. Not always are the offers good enough for me to spend the money for. I do not remember ever receiving a warning that this would happen if I did not use my account. I think I'm just going to cash out and delete my account.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.