On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You always have too many exceptions on products. Example: bag of candy 3.7 oz - 5.3 oz. That means 3.7 to 5.3 to me. No - I buy the 4.5 - it's not included in offer. Buy 4 yogurt, oops can't be different flavors - you have to buy 2 sets of four of same flavor. The only Walmart here doesn't even carry half the brands on your offers!
Requires time and patience to look through the offers. Sometimes the items are not available or hard to locate in the store. Thanks for the 'For You' list that puts my usual buy items for me to see first.
Linking your store to the ibotta app would be easier, but I don't trust it to find all the coupons that is available.
I spend 4 hours looking at all the possible coupons and reading the fine print. If you dont read the fine print, (for buying the exact size, buy 2s, only one time counts) then I've wasted money buying the product to get the discount when I could buy a cheaper brand instead. Some things they show a picture of doesn't even get the discount.
Then I spend 2 hours in the store searching for the product advertised. It takes a lot of time.
Anytime I ever have a question or an issue, the resolution team is always there to assist me and resolve any and all issues in a very timely fashion. Thank you Ibotta for all the hard work. Hands-down the best app ever.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had made a purchase with a verified product on Ibotta but the app was not recognizing the UPC code nor was it allowing me to manually enter to recieve cash back. I reached out and within 1 day - had the rebate added to my account. Great, quick service - love this app! I have been saving so much!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I buy what I need or want, not what the store or ibotta is pushing. I spend $150 at a grocery store and only get 15 to 70 cents in savings. It seems as though everytime I get a pittance of savings on an item, it never shows up again. Every item that I check is telling the store and ibotta that I may be interested, and then it falls off the list and doesn't return.
This is a mining operation for the store and ibotta - popular and quality items are not consistently offered while they attempt to push non-sellers. That's how I see it.
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!
Phone wouldn't link. Customer service is tough to access! But, finally email worked. It took a few explanations, but they finally solved the problem
I have been having issues with the app not reading my purchases correctly. Just now I purchased Poppi at Sprouts and I am getting a different cashback for a Culture pop drink.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I've had to reach out to Ibotta several times in the last few months & they're always very helpful in resolving whatever problem I'm having.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
My Dollar General account hadn't retrieved a receipt for purchases made including Ibotta offers. I reached out to the support team and they were able to find the transaction and manually credit the amount of the Ibotta offer redeemed. Ritchie was able to assist promptly and kindly. I hope he gets proper recognition as a highly valued member of the Ibotta team!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I purchased a product i was supposed to get money back on and it was denied. The specifications said one time per receipt, not one time per lifetime.
I'd sent a screenshot of my purchases and the receipt and a screenshot of what you said you would pay, which is $2.00 for the liquid All. You gave me $0.75
Thank you so much for taking the time to share your feedback with us. We really appreciate it and want to assure you that we're committed to looking into any issues you've encountered so you receive cash back for your offers as quickly as possible. We reviewed your Help Desk ticket, and the Care team responded. Please refer to the email associated with your Ibotta account to view their response. You can use this ticket for any additional communication regarding this inquiry. Thanks for leaving an honest review and have a great day!
I was missing cash back and even my offer was not pending. I reached out to Ibotta Help and I was able to get this resolved within 24-48 hours. If not sooner! Very friendly and made sure all was taken care of and I got my cash back!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Quisiera saber is ue puedo aser ho que tengo que aser para que no me este pasando cada vez ue suvo un resivo ala aplicación
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I purchased 2 Coke products on a recent trip to Meijer. I must have not scanned them properly for rebate but I should have a $. 40 credit vs $. 20, but it continues to only come through as $. 20. The products are both shown on the receipt along with a Pepsi.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
My issue was handled very professionally in a timely manner. Not only did I get my cash back as a courtesy but was also given a reason why I did not receive it from the start. Thank you
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Lord S was able to help me with my issue and quickly get it resolved. Ibotta is the best rebate all and always has excellent Customer Service.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Hi, I clicked the link from the Ibotta site to order from HomeDepot. I never got an email. I never received anything from home depot. I have no idea what happened to my order.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I really appreciate that the funds were added to my account although I attempted to submit the receipt which show the evidence that I did purchased the items and I was in fact entitled to it, but for some reason, your system was not capturing the receipt information I'm glad you guys made a decision to go ahead and honor it. Thank you
I do have something that's still pending. It's one of the people who I referred to Ibotta. She still has not received her five dollars however I got the $10 for the referral when she submitted a receipt so I'm not sure if she will follow up or opt to even use ibotta if it's she's going to find that it's going to be an issue.this issue was already reported and is in the string of incidents I reported
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The items available lately have been not brands encountered much or requires multiple purchase for credit. It has become disappointing and not used as much lately.
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. Thanks again for the honest review!
Everything i scan the narcolepsy for a Festival Foods receipt, nothing shows up. Its frustrating to always have to find the items and many times scan them
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback! We strive to offer a variety of offers and bonuses to ensure there's something for everyone, so keep an eye out for future opportunities. While we can't guarantee specific offers, we appreciate your input and have passed it along to the relevant team. In addition, to help us investigate your missing cash back, please share any details that can help us locate your purchase. You can also reach out to Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. If she’s unable to resolve your questions, she can assist you in submitting a ticket to our Care team on your behalf. Thank you!