On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm new to Ibotta and I love it so much. Everything is so quick and easy and when I thought I had a problem they reached out very quick. Customer service is amazing. Thank you!
My experience with the team of the Ibotta team is very successful and it's not the first time. The whole is very helpful and they are very concerned. Each time I have an issue, they fix it. Thank you Ibotta Team.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I shopped at my favorite store and received money back in just a short time. I like trying new products and getting a refund too... a win win combination!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Timely refund appreciated on submitted offers. Bonuses are an added reward! Thanks Ibotta!
I've been an Ibotta saver for years, and I love the deals and rebates I've received. The app makes it easy to find rebates and submit receipts. If there's ever a problem, representatives are quick to answer and resolve. To me, it's a no brainer!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was a coupon clipper in the past. The Ibotta app works similar to a coupon only the savings go to your account where you can redeem them for amazing gift cards. I have been using it for a few years now and have almost earned $600 just buying what I always buy. I don't earn on every receipt, but it is still worth it. Also, there is not a waiting period to get your gift card. It is available right away!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I am so pleased with the response time and problem solving solutions that the Ibotta team demonstrates. Any time I have ever experienced a hic-cup with the app, my inquiries have always been acknowledged quickly and the problem solved in a timely fashion. I sure do enjoy using Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I recently had an issue claiming a rebate for a wino shop that is part of a supermarket chain, but is kind of considered separate due to local ordinances. David D. Helped me sort it out!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Bought a specific item, that had an offer for it, but when I tried to scan the bar code it said it was in-eligible. I emailed trough the app and they gave me the credit due.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I would like to resubmit my online purchase receipt. I will know something is checked but when I don't receive the cash act and look - it's not. And no, they are not caughtinthe "missing cash back" feature.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Sometimes Ibotta can be confusing and it can mess up cash back etc…. I have had Ibotta for a very long time and it has helped me get hundreds of dollars for my family. Recently I couldn't get my receipt to load and I emailed and they responded quickly and the guy was very helpful and kind. To me, this makes a big difference that they want to help me as I help my family. Thank you Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Anytime I send a request to your customer service, I get the nicest responses and the best support. I appreciate everyone who has helped me over the past 10 years being a part of the Ibotta family!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have been using Ibotta for a few years. It's great. I check out the offers before making a WalMart trip and grab the items that I use regularly. Almost $600 to date in cash back which I have cashed out at Christmas shopping time. I recently had my first problem when a receipt would not upload and be recognized. I contacted Support, actually heard back, and the problem was solved. I really like Ibotta. :)
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Ibotta could not find receipt. Once O found the right path to customer service. The were great with response and communication of the issue. Was corrected within 24 hrs.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Walmart is having an issue scanning receipts and time was running and did run out on offers I intentionally shopped. The Ibotta team made sure they were counted on my cashback. So appreciated their accommodations due to Walmarts scanning problem.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Due to a known system malfunction, my Walmart receipt was not able to scan or allow me to manually enter the TC#. I wrote in to make it known that my receipt was not scanning. At the encouragement of Joel, I tried to scan my receipt once more. It was recognized this time, but it didn't show the items I had purchased and they didn't show any longer in the app. I wrote back letting him know. One of the rebates, even though it didn't show in the app, did go through. One didn't buy Joel was wonderful and enter that into my account. All communication and resolutions were done quickly and professionally.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Over two ago…. There seemed to be a problem to be able access my earned balance on my account.
There was a computer glitch all over.
Sent message …after several messages back and forth …. The problem was resolved…due to the earned balance Going into an no longer previous email …
The staff …transferred everything to updated email including my earned balance …They quickly responded to each
Email sent…and account is updated and running..
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The app gave an error when scanning a receipt. I wrote to customer service and received a timely and satisfactory resolution.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had issues with the app not recognizing my receipt. I reached out to the Help Center. They were very helpful and response was very quick. Problem solved In a matter of 2 days (considering it happened on a weekend).
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
In my opinion Ibotta is one of the best app I had ever used, it's easy to use and whenever I had an issue with an offer I contacted their support team and they are very good on helping you.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.