On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased two of the same items online at Walmart. I did not receive cash back from Ibotta. Did an inquiry and they was so much help. Thank you jnotta
Sent in ticket regarding a missing offer, explained what happened, offer details, and items purchased. A rep responded within few hours, requested documentation, issue was resolved in an hour. Thanks for quick response.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love my Ibotta app & I love saving money but best of all, I appreciate great customer service when I encounter a problem! That's what I received from Emmanuel at Ibotta's Customer Care. He provided prompt & efficient service that rectified my problem. I never expected anyone to answer my email, yet alone fix the problem, but Emmanuel did! Thank you Emmanuel! You have restored my faith in "Customer Care"!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Had an issue with a rebate not being credited correctly and the customer service rep handled it quickly and efficiently. Couldn't ask for a more efficient and satisfactory experience.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Although I have purchased items that I may not have been looking for, I have found I have saved money and have tried different products. This has resulted in me finding great new products.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a great experience with the help squad. Very quick resolve & response. To top it all off the woman who helped me gave insight on how to better my ibotta redemption. Such a great team!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I submitted a request and someone reached out almost immediately, and politely explained why I hadn't received the offer. Also informed how to go about it next time. Customer service was great!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I have had the Ibotta app for a while now but have only recently tried to withdraw my earnings with a gift card. I received an error code but the customer service representative Grace that received my email was able to sort it all out for me. Thank you so much Grace for your help!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had some unprocessed receipts and I was working really hard towards a bonus. After 3 days I contacted Ibotta and was pleasantly surprised of how quickly they responded. Once I gave them the correct information Kariza R. Was quick to fix my problem. I was extremely excited that I did make my bonus! Thank you Kariza R. And Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Had a question on why I could not get a credit applied after an automatic receipt went through before I had downloaded an offer. I could not get the credit trying it on their website but their customer service responded in minutes and the offer was applied. Got a response saying they would get back within 48 hours but it was only minutes. I was amazed.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue concerning my earnings balance. Shaira very quickly responded to my question and promptly took care of it for me! It was all handled in a very timely and kind manner!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing an offer that I thought I had clicked I reached out for help Ibotta saw it was on my receipt and added it for me! They have super customer service! Thanks again!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a cash back offer that did not go through. So I contacted Ibotta Help & within 24 hours the problem was solved. I received my cash back.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
When we I have an issue with a rebate Ibotta has ALWAYS been quick to respond and helpful with my requests.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been with. I bought it for years and they are a very reliable and responsive company. Their customer service is fantastic and they resolve complaints promptly. They are very fair.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with a claim getting stuck in pending status for 4 days. I entered my request to have it looked at this morning and Leslie got my request process quickly a made sure that received my weekend bonus. I have reached out to Ibotta customer service in the past and they are always helpful and great to work with
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love it. They have different stores to shop and redeem. Daily they added new items. Most of the items you need it daily or weekly. Don't miss it. Thank you Ibotta.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta has always been great about finding products I hadn't claimed and contacts me also, they answer my questions ASAP. They also recheck my receipts if I thought I had purchased something they didn't find. Good way to save money
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I clipped a $20 Lego coupon and entered the Walmart site to make my purchase. I went to the clipped coupons and selecting my $20 Lego coupon. I chose shop these products. I purchased the top item listed on the Walmart site, which was supposedly included in this $20 coupon. After the purchase was made, it turned out "shop these products" brought me a list of any Dulo product and not the one associated with the $20 coupon. I was highly disappointed and misled.
Thank you for taking the take to write a review. I took a look at your account and it looks like you bought the LEGO® DUPLO Classic Brick Box (retail value of $23.75)., which qualified for $4.25 cash back. The $20.00 offer was for the LEGO® DUPLO Deluxe Brick Box which retails for $72.50. The offer details is the best place to look to ensure you earn your expected cash back. We're sorry for any inconvenience.
Took 4 times to scan receipt along with scanning bar codes. Then after 4 days of pending, put in a claim ticket. Sent in copy of receipt. Had to then in subsequent email tell what items needed to be credited. I took snap pic of items in still pending. I don't know if they were unable to see in my still pending. Was resolved in 1 day. Lot of work.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.