Overview
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
This is a good app for saving some money on things I already buy. And the customer service is really exceptional. Any glitch or issue I have had with the app or cash back is handled quickly and efficiently. I would recommend Ibotta to others.
I was missing cash back. I reached out to Ibotta Help Center & the issue was resolved in no time at all. I received a ticket, then an email from Todd who explained the action he took to assist me. Cash was deposited in the app. Thank you Todd and Ibotta!
Hi I loved using the ibotta for cashbacks. Every time it is easy to use app and get cashback.
The ibotta support is always helps if I have any question or issue with submitting the receipts. Couldn't be more happier with this easy process.
Before leaving to go shopping I open the Ibotta app and pick and choose what Is on my list. There I always something in the app that I want or need. I have saved so much money since I started using Ibotta. Try it, you won't be sorry!
So, I've been using Ibotta for several years and I love it! I had a slight problem with missing cash. I emailed the team and received an email back and explained to me the situation and why it was missing. It was my own fault and nothing to do with Ibotta, but they added the money to my account. They didn't have to buy it was thoughtful that they did.
Hi! I missed my cashback many times, honestly no.of times every time I contact them they never failed me to add my eligible cashback. Ibotta is very user friendly and it's to shop instore and online. I love ibotta deals and they have great service I have ever gotten! My best wishes.
After purchasing eligible items and submitting for redemption, I noticed I wasn't getting my cash back. I reached out to ibotta support and within 2 hours Todd replied back that he saw my receipt and what I was redeeming and took care of the cash back. I had a great experience with customer support and it was great that they could quickly respond.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I reached out to Ibotta customer service, and Joel went above and beyond to help resolve my issue! He explained to me in detail what happened, how to not have a similar issue in the future, and he made it right! A+ customer service!
With prices being so high and budget being so tight, Ibotta is a life saver! This is a Wonderful App and the Employees (Team) go out of their way to be helpful… what an Amazing Group of People.
Thank You So Much!
The people who go above and beyond to help me are appreciated! =] I refer a lot of people (strangers and not) to Ibotta. I think it's a quick way to learn about products I never would've noticed before and so much more on top of that.:-) One thing I hope they bring back to the app is the section where you can tell Ibotta directly on the product itself if it's not found or sold at that particular store. If it's known to other users then it helps the shopping trip easier so then we know what to expect when we go shopping for specific items. Thank you again!;-)
I had and issue with my receipt, unable to read it clearly and I was disappointed. Contacted Ibotta and Todd and Lisarae review the receipt and in turn my Cash Back of 3.00 was added to my account... Hey every penny counts at keast to me... Thanks
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I live Ibotta! I have been using them for as long as I can remember they started. I have to say they have gotten better and better with time. There response and response time is impeccable. Thank you for your support!
The other day when I scanned my receipt, it showed that only 2 offers matched. There should have been 4 matching offers. After double checking that the offers were infact available and checking my receipt, I contacted the Ibotta Care Team, and explained the situation. The issues was resolved in less than 24 hours. This is a great app with a great Care Team.
I absolutely love Ibotta! Very easy to find rebates on items I routinely purchase. Submitting receipts is very easy and customer service is excellent. I have never had an issue that wasn't ignored by the Ibotta team!
Forgot to check if certain items were list with cashback in the app, my lost. No worries, Ibotta reminded me and my cash found its way to my account. Thanks so much for all you do for your members. Every little bit makes a difference.
I have had an almost perfect experience. The one time I did not, I waited until Saturday and responded and got another guest experience coordinator, and they solved it and responded almost the same minute (it started me, I almost assumed it was a "closed for the weekend" reply!
Recently the App has been experiencing many glitches resulting in users not being reimbursed for offers. The process to notify the company of missing offers is cumbersome and time consuming. Most recently when I contacted the Ibotta regarding missing offers, my account was inactivated. I reached out to the company to inquire why, and I was informed the inactivation was an error on their end. After reactivating, my account did not reflect the offers I originally submitted a ticket for. Ibotta requested I resubmit a ticket with a written list of all the offer, bonus', and amounts. Time consuming, I had multiple offers missing. Whereas the company years ago was worth using, the inconsistency of the app, missing offers, the cumbersome communication process, and difficult customer service has ruined this program.
Ibotta is always user friendly and customer service is exceptional. Issues are very few, but if there is a minor problem, it is addressed in a very timely, friendly manner. This particular transaction was handled quickly and smoothly by a very helpful Ibotta representative. Very much appreciated!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I purchased earbuds from Best Buy online. I picked them up in the store in March. I got cash back from Ibotta for them. In May I got an email from Ibotta saying Best Buy said I returned them or canceled the order and that was untrue. Ibotta then had taken away the cash back. I showed Ibotta from my purchase online and when they were picked up and the amount of money I paid. They were very quick to put cash back in my account. Thanks for the quick service!
The Ibotta app works well for me. The offers are clear, the ability to check in store if the barcode on an item matches the offer, and the timely notification that I have received or have cashback pending is appreciated. Another positive is the customer service. While there are AI options to answer questions, there is still an opportunity to submit a request to a person to help resolve your issue. Today they were able to quickly identify the issue that led to my not receiving cash back for an online order and immediately issued me a credit. Great app and great cash back service.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.