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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I was missing a bonus I had submitted. Ibotta researched, got back to me almost immediately and credited my account! Thank you
Ibotta is the best shopping app on the market. Over the past seven years, I have made almost $1300 cash back just by buying items I would normally use in my home. Customer service is always available and always friendly.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This monotonous cash back procedure of taking a picture of a receipt and submitting, I wonder why I bother.
But to be accused of actually tampering with a receipt is so unprofessional and a bit suspect. I bought a qualified item, already added to the list and was then told I had tampered with the receipt and was locked out of withdrawing my funds for a week. Not cool.
I would never urge anyone to use this program
I did not get Walmart cash & Ibotta owes me $2.00 on persil.
Ibotta has been my "go to" app for helping our grocery budget adjust to inflation. Earning actual money for groceries we need has been fun too. I am grateful that when encountering an apparent glitch in the app, I can leave a message and within hours receive a message from a human and a resolution to my problem. Thank you, Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
New to the app and I can't complain, even when I struggle on figuring out something with the app the support team actually would respond and help you through it
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I really enjoy using this app. It's very helpful in helping me save money and getting stocked up on my favorite items that my family love. Whoever's thinking about downloading this app, this is your sign to do it! I've saved over $1300 in my very first year (since last August 2024!) It's so worth it!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I absolutely love Ibotta and how easy it is to save money. It's so easy to upload receipts and maneuver through the site. If you have a problem, the team responds quickly and always aim to solve your problem. I have recommended Ibotta to all of my friends, family, colleagues and church members.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
It is always a pleasure to reach out to the Ibotta CSR team because they always take care of my needs and when I don't get the rebate, they assist me promptly.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing cash because my receipt wasn't clean. The help team walked me through what to do and I received my cash back. The help team is wonderful!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
IBotta Care team took good care of me and reimbursed the missing cash back promptly. Thanks!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I must say, I'm highly pleased with Ibotta and Gabriel who helped me get my money and midweek bonus I was owed.It did take a couple of emails back and forth and I can see where the confusion came from, but in the end I was credited the $10 back. Thank you
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I am happy with the rebates and the idea of the app. I have previously been able to withdraw or buy gift cards using my earnings with no problem. However, over the last few weeks it has not been working. I tried logging in and out, changing my password, and I have contacted customer service, however, there has been limited response and when I try to click on the links to get to my ticket it does not let me log in. I have been very happy up until the last few weeks.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I submitted a receipt that got rejected and after contacting the help support they helped me get my money that I submitted for.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
We use Ibotta mainly at Walmart. I regularly look at the offers in Ibotta and "select" the items I plan to buy sometime. We rarely go to Walmart that there isn't something on our shopping list that we can get cash back using Ibotta. The Ibotta app keeps track of my earning. Whenever I'm ready to withdraw some or all of my earnings, I usually roll my money into a Walmart gift card. We love Ibotta.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I enjoy using the Ibotta app. There are times when the app does not reward me cash back, but when I reach out to the help center there response time is very timely and helpful.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had a really great experience with Ibotta's customer service team. I reached out with an issue on my account, and they responded quickly and clearly. The representative was professional, patient, and made sure I understood each step. What impressed me most was how they not only fixed the issue but also followed up to confirm that everything was working correctly. It's rare to get that kind of care these days, and it made me feel valued as a customer. Ibotta has definitely earned my trust, and I appreciate the way they stand behind their app and their users.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
When ever I have an issue or question for the team, I get an email with an explanation or resolution. They are the best
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I reached out to the customer support team for help and they resolved my issue quickly and efficiently. Very glad to have a helpful and kind representative handling my issue.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
The customer service agent was able to fix the mistakes on my account and was very understanding and kind while doing so. Very thankful for the willingness to assist me and in such a quick amount of time.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.