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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I have been using this app for years now, it's great to save money especially nowadays when grocery stores are gouging us with their prices. Customer service has been great when and if I have any issues regarding cash back offers. Hopefully this app will help others with their offers.
I had an item that was mislabeled due to an inaccurate barcode. I thought I was going to miss an opportunity for a weekly bonus. I contacted Ibotta and within 48 hours I got my credit along with my weekly bonus. Thank you Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The app picks up nothing anymore- giving only credit for 1 item or nothing at all! I had to adjust my receipt because it picked up nothing and then I only received credit for 1 item! Now I have to adjust it again?! Starting to think it's time for a break from Ibotta.
Jeric was incredibly helpful, patient, and kind throughout my support experience. He took the time to clearly explain everything and made sure my issue was fully resolved. It's refreshing to receive customer service that truly feels supportive and human. I really appreciate the care and professionalism he showed. Thank you, Jeric and Ibotta, for such a positive experience!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I get so much $$$ back from Ibotta. Saved over $1300 on the app in 2025 alone! Having been a customer for a while, a few times, I've had some questions about not getting money back. Each time Ibotta found in my favor and gave me $$ in my account. The reps are professional & get back to you quickly. I Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
First time I had to inquire about something that didn't go right with my Ibotta rebates and it was handled quickly, efficiently, and without error.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The representative was very helpful and considerate. I appreciate the interaction and for them taking my concern to heart and giving me an explanation and a solution. Great experience.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
An example. I bought 5 4 packs of Activia Proactive yogurt. The offer was for limit of 5@ $1.00 each. I took a picture and submitted the receipt. It saw only 2, which is weird since they were all the same flavor - exactly the same product. I said I'm missing cash and scanned 3 more. It said Sweet! I'm getting my $5.00. After it's processed I only got $2.00. Now I have to say missing cash, tell it I bought 5 and scan the 3 packs again, and submit again. Then I get a green check that says it's fixed, but usually the money doesn't come and I have to start a ticket to get it fixed. None of this makes any sense. I have explained this issue many, many times but nothing ever gets fixed. It shouldn't be this hard. Something's broken and apparently nobody at Ibotta wants to fix it.
I had a rebate not go through. I emailed customer service. They quickly resolved the issue. Great customer serenity! Thank you again ibotta!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had trouble with a blurry receipt-ink on the printer had run very low. Thank you for resolving and getting the rebates earned for me!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I have to tell you Ibotta gave me tons of savings that no other app did. The app offers free stuff here and there for you to try. And there are tons of offers to choose from. Most offers are extremely useful. I wanted to say out loud their customer service is above and beyond. They handle issues professionally and effectively. Thank you Ibotta! I have saved almost $2500 ytd. 6 years.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I did not receive the $2 for downloading the Box Tops For Education app. Not to worry! Mercedita Reviewed my support message and made it right.
Thank you Mercedita!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have been a member for several months and when visiting site was automatically logged in. Today I go to site and I'm logged out. Cannot remember password and it will not the requested link to my email. Yes, I checked the Spam folder and sent three more requests and nothing. Normally I'd just forget about using this app again but I have earned over $31 and want to get back on my account
Ibotta is a wonderful app! I highly recommend it for anyone who likes to save money! They don't require you to buy something you don't want to or ordinarily wouldn't. You just go about your normal life and save some money in the process. If something does not go right and you have to interface with their customer care, they are just about the best! They are normally quick response unless they are backed up, and are quite pleasant and warm. They are a pleasure to deal with.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had a problem with my account and customer service got with me right away, They fixed the problem. I appreciate the awesome customer service and the quick response, they truly made my day.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I submitted a receipt for review because I was missing a rebate. Joel, Ibotta representative, was quick to respond and resolve my issue. I appreciate how easy Ibotta makes it to communicate with their customer service department. They're efficient, timely, and friendly. Highly recommend!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This person right here is amazing. They helped me so much for so many issuses. And I've cashed out $21.70 in a week of Ibotta. They are absolutely the best ever
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Overall my experience with Ibotta team has been great. Usually quick responses and they have always handled situations very well and usually in favor of the customer. They are courteous and professional
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Comment:
I had an issue where my Beyond Beef offer didn't credit correctly, even though I scanned the product and followed all the steps. I contacted Ibotta support, and they reviewed my receipt and manually added the $3 cashback for me.
Really appreciate their patience and helpful service. Thanks for making it right!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love Ibotta. I can Honestly say I don't remember to use it all the time. I had a great experience earlier as they notified me that I had cash back just waiting for me to activate the offer. What a great thing to do for me. Thank you
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.