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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Scanned a few receipts participated in a few contests, and of course received bare minimum and won nothing as expected!
Also not to mention at the bottom of this page, it says & ask for a last name but says we'll keep it private if that's the case why is it required?
I linked my Walmart account to Ibotta last week and made a purchase within minutes of receiving the confirmation email. I probably should have waited just a bit longer to let the dust settle, but I was in a hurry, of course. When the rebate from Ibotta didn't post to my account, I reached out to customer service for help. Junrey understood my issue and corrected it quickly, adding the missing rebate to my account very soon after I made contact. I really appreciate the high quality of the assistance I received. I use Ibotta almost every week, so it's important to me that it works correctly and is easy to use. Thanks for living up to the expectation. I appreciate you!
I was missing cash back but turns out it was an error on my end that I was not aware of and Josh took the time explaining everything in detail to me and also adjusted the cash back as a courtesy! Thanks Josh! Another reason I love Ibotta
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Overall Ibotta it is a good deal! You occasionally run into issues but they always fix them right away and that is what customer service is about.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I forgot to hit the shop button before I got my groceries at Walmart. I contacted customer service, and they got my cash back. Thanks y'all.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I'm had bought my dog his favorite treats in Chewy. Went through the app as usual & I knew these particular treats had a $2.50 credit but the name brand had been changed in the last week & my credit was not showing because it was going by previous name not the new. So I contacted customer service & explained the situation. They got bk to me within 24 hours & had already credited my account the $2.50.
This is my 3rd interaction with customer service & I've never had a problem & it's always taken care of asap!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
El servicio al cliente de esta aplicación de Ibotta es excelente y muy eficiente siempre te resuelven las dudas y te ayudan para cualquier duda y reembolsos, gracias Ibotta por ser una aplicación buena y muy eficiente
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Whenever I use a linked loyalty card I seem to have missing rebates. At first I would file a ticket but it is such a hassle that I no longer bother. I don't link if that is an option.
Example is Stove Top missing from trip to Food Lion a couple of days ago. It's $2.00 that I didn't get. It's just frustrating. I might have made a different choice if I had known.
I love Ibotta! I've earned over $5000 in savings lifetime with them. Not only do they have great cash-back deals on items purchased and all sorts of bonuses, but their customer service is also outstanding! Anytime I have issues with a redemption or a credit, they respond promptly and resolve my issue.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I didn't receive a rebate and sent a request for review. Had a response within 24 hours and a reason as to why I didn't receive the rebate. Which I did not know you could use Walmart coupons on in store purchases. Ibotta representatives always explain why and it's simple to understand.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I contacted customer service when one of my items that originally scanned ok came back as ineligible. They reviewed and reversed the decision and gave me the cash. I appreciate the quick review and correction.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I purchased two items was was only credited for one. I reached out to the Ibotta team via the app explaining the situation referring to the receipt, the date, everything they needed to correct the problem. I was credited the additional cash back within 72 hours.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Using Ibotta for the first time was a fantastic experience. The app was easy to download and set up, and I quickly found offers for my favorite stores. Adding deals was straightforward—just tap to add before shopping. After my purchase, uploading my receipt was simple, and I appreciated how quickly the cashback was processed. Overall, Ibotta made saving money effortless and enjoyable, and I'm excited to keep using it for future shopping trips.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Cannot login. Repeatedly directed to change password. Get message of invalid email address but i receive emails at email address being used. Can see earnings but cannot redeem. Cannot even find info on speaking with a rep for assistance
I had never reached out with an issue about cash back but the response was very quick and my matter was resolved. I love using the Ibotta app to get cashback! It's such an easy way to earn money on things you are already buying.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I've been a Ibotta user for 13 years. Generally the app works pretty well for me and I get all of the cash back for offers that I add. Once in a while though, something gets left off so I contact customer service. When I do, they are always happy to help. I truly appreciate this app and even more so the fact that there are real human beings always at the ready to help when you need it.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
It took a little bit longer to get a response but eventually, I got the help I needed in a very satisfactory way. Thank you 😊
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The process to protest missing points is not user friendly. I wish there was a way to submit a photo of the product rejected when the barcode supposedly doesn't match. I purchased 2 Dole pineapple today. No sugar added but can't get the $1 from the website because it says it doesn't match. Not sure why.
Every time I shop at Acme I clip my discount right before going into store and the next day I always get an email I have unclaimed items. But when I try to claim ever time it says expired. It is very discouraging!
Thank you for providing your feedback! We’re always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. For more information please check out this helpful article: https://bit.ly/ResubmitReceipt Thanks for leaving an honest review and have a great day!
Every time I shop at Acme I clip my discount right before going into store and the next day I always get an email I have unclaimed items. But when I try to claim ever time it says expired. It is very discouraging!
I was missing rewards money from a transaction and bonus, after a review of my receipt and a quick explanation it was handled.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.