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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I had an issue with account verification and the customer service rep handled the problem with speed and great communication. Problem solved. Thank you.
I uploaded a valid receipt under the wrong retailer and they corrected it for me. I'm guessing they didn't have to, but it was very gracious of them and I'm grateful. Thanks ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I recently bought some items to drop in the donation bin on my way out of the grocery store. When I got home and checked Ibotta there were two rebates for the donated items. Ibotta gave me the rebates even though I wasn't able to scan UPC codes. All they asked was I send them the receipt marking the items I had purchased. I was pleasantly surprised. The money was in my account within the hour!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The team at Ibotta comes to my aid once again. They have made a confusing issue clear to me. Thanks again for being so helpful!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Ibotta customer service is fantastic and so helpful. They are quick to respond with your issues and will work with you to correct if need be. They also explain the issue and why.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
On one of my items, I didn't get my points and I sent a request. They golliwed up immediately and my points were added right away. So easy to work with. Thank you.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had a receipt for Dollar General that didn't post to my app, so wasn't available to Ibotta. I had 8 deals that earned me a mod week bonus. I emailed the issue to Ibotta providing my receipt and a list of the deals I bought. Ibotta resolved my issue and made sure my deals were credited and I earned my Mid Week Bonus. Very quick resolution. Highly Recommend Ibotta
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
This company is great So you basically get paid back money for what you are going to purchase anyway I purchased 5 items with 38 minutes left on the offer sometimes you do not get rewarded instantly Anyways they credited my account $10 eventhough the offer expired and was no longer active How wonderful 😊 this company makes me feel valued and appreciated Thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I was having problems with receiving credit for an item I purchased. Ritchie was a big help in assisting me. Made sure I received my credits and had it done in a timely manner.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Joel was helpful and responded quickly. I appreciated him reading the problem I had and not just giving me a standard "cut and paste" response out of the manual.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have used Ibotta for years as a way to earn money back on items I need to buy anyway. I've used it to pay for my haircuts, colors, and other extras I may not have been able to buy.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
While in store I scanned and marked my offers for reimbusement. When I scanned my receipt the offers did not show up. I contacted Ibotta support and they added the money to my account.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I'm new to Ibotta and I love it so much. Everything is so quick and easy and when I thought I had a problem they reached out very quick. Customer service is amazing. Thank you!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
My experience with the team of the Ibotta team is very successful and it's not the first time. The whole is very helpful and they are very concerned. Each time I have an issue, they fix it. Thank you Ibotta Team.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I shopped at my favorite store and received money back in just a short time. I like trying new products and getting a refund too... a win win combination!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Timely refund appreciated on submitted offers. Bonuses are an added reward! Thanks Ibotta!
I've been an Ibotta saver for years, and I love the deals and rebates I've received. The app makes it easy to find rebates and submit receipts. If there's ever a problem, representatives are quick to answer and resolve. To me, it's a no brainer!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I was a coupon clipper in the past. The Ibotta app works similar to a coupon only the savings go to your account where you can redeem them for amazing gift cards. I have been using it for a few years now and have almost earned $600 just buying what I always buy. I don't earn on every receipt, but it is still worth it. Also, there is not a waiting period to get your gift card. It is available right away!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I am so pleased with the response time and problem solving solutions that the Ibotta team demonstrates. Any time I have ever experienced a hic-cup with the app, my inquiries have always been acknowledged quickly and the problem solved in a timely fashion. I sure do enjoy using Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I recently had an issue claiming a rebate for a wino shop that is part of a supermarket chain, but is kind of considered separate due to local ordinances. David D. Helped me sort it out!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Bought a specific item, that had an offer for it, but when I tried to scan the bar code it said it was in-eligible. I emailed trough the app and they gave me the credit due.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.