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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Changed my phone number and email but lost ability to use Ibotta! Worked with Ibotta help staff and after several emails back and forth, figured out the issue and Bianca saved the day! Thanks staff for all your help in saving my account and clearing up the issue. I can now use the app and earn $$ when I shop or dine. Kudos to you all!
I'm unable to log in or load the ibotta app on my Android smart phone. This issue has been happening for several days, ever since the Amazon Web Services issue. I have uninstalled and reinstalled the app, restarted my phone, to no avail. The app doesn't load up, except for the starting screen, the pink one with the ibotta logo. Sometimes, it will go to the sign in screen, but when I attempt to sign in, it goes to a swirling circle. I'm able to sign in on my iPad, but the camera to take photos of my receipt is not situated correctly, making it difficult to take pictures, plus it missed several purchases, so I had to enter them manually. Very frustrating experience.
The app was not working properly and I was unable to claim my money. Customer service responded to my inquiry within 24 hours and add the missing money to my account immediately.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I ordered event tickets through the Ibotta app on Vivid Seats. Apparently Vivid Seats was not going to honor their 3% back offer but Ibotta added the money to my acct. Themselves Thanks Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I absolutely love shopping with Ibotta and can't imagine shopping without it now. I've earned just under $9,000.00 so far. If I have a problem with a transaction or a bonus Ibotta is always quick to fix the problem fast. Thanks Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Brenda with Fetch helped resolve an issue I had a question about. I'm glad I checked as she added the missing money to my account. I've had a few issues before and the Fetch staff has always been very responsive. I appreciate that very much, good customer service!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I've had a problem scanning my walmart receipt. I contacted ibotta care team and they gave an answer right away. The next day they emailed me saying they added the reward i was missing. This is not the first time i've had problem submitting my receipt but i always had a positive experience with ibotta care team! Thank you so much Ibotta care team!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Love the app! In this economy & with multiple kids in college, we are always looking for ways to save a little. Ibotta is the easiest, most effective coupon app out there(IMO). Not only the app in general works well, but the rare occasion you may need some extra support from their care team. A1 service. Super prompt! 10/10!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
David D. With Ibotta was very kind and helpful. I had a problem loading my receipt, which never happens. I reached out to Ibotta, and they were quick to respond and added the money to my account that I was not able to do. They are much appreciated for their help.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I reached out with an issue. I had received an email stating I had missed a couple of refunds. But the current receipt hadn't shown up. They went in and took a look. They told me what I was missing and added it my account!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
My account was deactivated since I forgot my password and made a new account with my same phone number I was soo upset but once I reached out they were able to fix all my problems reset my password and even activate my account again I am soo ecstatic 🤩 they went above and beyond thank you guys soo much yous are the absolute best!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Acme is the main store i use it for and every time i get cash, within a few weeks, they take some of it back for unexplained reasons
Had a pretty big problem and the support team was awesome at getting it resolved within a timely manner and being there to assist me every step of the way
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love using Ibotta- it's an easy & practical way to save money and then cash it out when I need it.Their customer service is truly excellent- they provide quick responses, clear explanations, and when needed, solutions that go above & beyond expectations.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I love Ibotta! I have 5 Airbnbs which get expensive to keep stocked! Ibotta makes it possible for me to afford stocking the best of the Bougie products at reasonable cost with their cash back offers! I have had some bumps in the road with the app, HOWEVER, Ibotta support is so quick to Help & work out any issues! 🙌 Hands Down Ibotta Is The Best!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had offers that would not process and I was quite frustrated. Francis D. Dealt with the situation in a professional, expedient and kind way. I really appreciate Ibotta's excellent customer service representatives.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Our family has used and immensely enjoyed the Ibotta application for over 15 years. The customer service is above and beyond. The responses from the Ibotta team are always timely and helpful. We as customers are always treated like a priority instead of an inconvenience. We will continue to use this app and encourage our family, well into the future, to utilize and enjoy it as well.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
An item wasn't showing up in my list, so the representative was able to make sure I got the credit, anyway. She also offered ways for me work with the app to help it function correctly. She was quick, kind and helpful!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had a problem with my Ibotta and with a quick email I got my problem fixed and back to saving money thanks for the kind and quick response from the Ibotta team
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love earning cash back for doing my least favorite household chore. I love how when i forget to add an offer Ibotta will remind me that there is one there and let me add even after I've shopped.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!