website thubmnail of ibbi
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Brazil
1 review
0 helpful votes
Follow Amanda Carla T.
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I have been sending emails for a while and I have not received a response from IBBI, I made a purchase of $118.95 in July 2021, it returned to IBBI and I asked to split the products into two boxes and send it back to me that I would pay the shipping, but no one responds. Please, let's solve this, I've always been a customer of yours IBBI, I thought you were honest.

Date of experience: April 12, 2022
California
1 review
0 helpful votes
Follow Lucas N.
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I was hesitant to buy here because of mixed reviews, but the prices were awesome, they offered free shipping even during this Corona nonsense for the amount I knew my order would exceed, and the selection was great, so I risked it. It started out fine, and I had a nice time browsing the site, but then I got an email that a few products of my large order weren't actually in stock. It was a little annoying, but the email I got was in perfect English, and was extremely apologetic and polite (and as I was dealing with Subway at the time trying to call me a liar and ignoring me, that alone was impressive). They switched the products out based on items I chose and quickly refunded the difference, and again apologized for the inconvenience. When I received the items, I got a cute and unexpected free makeup bag much better than any Ipsy bag, a free full-size product worth more than $10 and a nice pile of free samples. I literally was so excited and happy pulling out the free items from the box that I had to stop and take a minute. At least in my experience, it seems like this company really cares about repeat business and really isn't just trying to get every penny out of the consumer.

Date of experience: July 12, 2020
Fiji
4 reviews
4 helpful votes
Follow Jennise K.
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Aahhh I love this site!

I ordered 64.63USD worth of stuff from them and the shipping was free because they have standard shipping free above 50USD. Ahh! I love how safe I feel ordering from them.

Ordered: 15th of March.
Sent for shipping: 17th March.
Shipped: 22nd March.
Arrived: 27th March.

Basically, from the get go: 12 days. 12 bleeding days only. And this was basically just standard shipping!

They have this adorable: Free samples and gifts trend because Korean shops are big on customer service.

They also are hell loads of cheap than other Korean skincare stores such as Wishtrend, Soko Glam, Memebox, and even Jolse!

What else I love about this site is that they offer 100% money back if you have to pay customs charge when collecting the box!

Date of experience: April 3, 2017
GB
2 reviews
21 helpful votes
Follow Evelyn S.
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Poor
October 2, 2021

After 15 days of placing my order still haven't got any tracking number, no idea when will I get my order. Way too long of a wait

Date of experience: October 2, 2021
Malaysia
1 review
2 helpful votes
Follow karen s.
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Worst customer service ever. Ignored all my emails about the missing parcel. No email received from ibuybeauti

Date of experience: May 26, 2017
Guam
1 review
2 helpful votes
Follow mei m.
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Disappointed. They sent some watery/acidy skincare.

Buy with care!

However, fast shipping and a few packets of free samples

Date of experience: June 22, 2018

Overview

ibbi has a rating of 3 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ibbi most frequently mention and customer service. ibbi ranks 100th among Cosmetics sites.

service
6
value
6
shipping
6
returns
3
quality
5