• LiveGlam

2018 CUSTOMER CHOICE AWARD

LiveGlam

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Overview

LiveGlam has a rating of 4.5 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveGlam most frequently mention customer service, morphe brushes, and monthly subscription. LiveGlam ranks 4th among Cosmetics sites.

  • Service
    82
  • Value
    84
  • Shipping
    82
  • Returns
    60
  • Quality
    83
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
223
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How would you rate LiveGlam?
Top Positive Review

“Best Product”

Amelia S.
3/6/24

'I'm very keen on these amazing products by Conscious Skincare. They not only smell divine, feel gorgeous but have the ingredients that I dream of! No nasties, just pure, thought out, conscious ingredients

Top Critical Review

“SCAM! THEY STEAL PEOPLE'S CREDIT CARDS!”

yes i.
12/6/17

Thousands of people have gotten fraudulent charges around a month or 2 after signing up from liveglam. Same thing happened to me. In total, $4056 was charged to my card. They are from at&t in Texas along with some vendors in China. I live in California... luckily my bank caught it before i did, and they confirmed to me that the fraudulent charges came directly from LiveGlam. I decided to look further into it and THOUSANDS, and i do mean THOUSANDS, of people have had the same or similar experiences. The founder of the company is known for shady business practices. Just google his name and so many articles of him doing illegal things w past businesses come up.

Reviews (2,531)

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Reviews that mention popular keywords

customer service (596) brush collection (52) quality products (47) quality brushes (42)
Thumbnail of user amelias236
India
2 reviews
8 helpful votes
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March 6th, 2024

'I'm very keen on these amazing products by Conscious Skincare. They not only smell divine, feel gorgeous but have the ingredients that I dream of! No nasties, just pure, thought out, conscious ingredients

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickyh164
California
1 review
1 helpful vote
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July 29th, 2021

Love all my subscriptions you definitely get all the bang for your buck! I enjoy being able to swap out any collections that don't catchy attention and the reward points are quite amazing to treat yourself with a lil something extra

Products used:
Lippies, eyeshadow pallets, and brushes

Service
Value
Shipping
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow - we are floored with your five-star recommendation, Vicky! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam! XOXO

Thumbnail of user evelynm176
New Mexico
1 review
8 helpful votes
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June 28th, 2020

If you're looking for an affordable monthly subscription, that's new, different ent, affordable and flexible. LiveGlam is it! They offer three different subscriptions, one for makeup brushes, one for eye shadow palettes, and one for lips, they carry lip liners, lipsticks, lip gloss, lip scrubs and so much more! If there's ever something you dislike from the collection you can always switch/swap, change& or skip the collection. You get to manage when you get billed. Their customer support team is the best, they are kind, patient, generous and very respectful the staff will go out of their way to please your needs, they will even check up on you after words to reassure the situation. Best company out there I'm glad I decided to join!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Aww! We're teary-eyed after reading your review, Evelyn! Hearing that you love our products and services is the best thing we could hope for! Your 5 star review means a lot to us! Thank you!

Thumbnail of user kimberlyv303
California
1 review
0 helpful votes
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December 20th, 2020

Great quality! Definitely worth for the amount charged. 10/10 recommend! The brushes are great specially if you're a beginner in makeup. Happily increasing my collection with this monthly subscription.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Yay! We're so glad to hear that, Kimberly! Your feedback means the world to us. XOXO

Thumbnail of user francescad30
California
1 review
9 helpful votes
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June 14th, 2020

Application of lipsticks is smooth, shades are so pretty and pigmented, best of all its doesn't leave a sticky clumpy mess on your lips, I love them. Vegan. And. Cruelty free! Can't ask for anything better. I'm on the auto shop program and I cannot wait for my next shipment.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for your feedback, Francesca! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user elizabethr431
Texas
1 review
0 helpful votes
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September 7th, 2019

The best formula, affordable, and able to skip or trade shades. Liveglam has such creativity. Expect to see a theme/ something different each month. Definitely look forward to what's in store every month.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Elizabeth! Thank you so much for taking the time to leave this excellent review! We really appreciate it!

Thumbnail of user paulettep40
Arizona
1 review
11 helpful votes
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July 8th, 2020

Such a great Beauty subscription! I love how you can choose which club to join from lipsticks, eyeshadow palettes or Beauty brushes. I love how you can skip a month, swap out the collection or simply trade a product. They have such beautiful collections and amazing Collaborations with well known Beauty Gurus. They also offer reward points that can be redeemed for Beauty tools or makeup. Very convenient to get it shipped to your home. It literally feels like Christmas or your birthday each month. Highly recommended it for those who want to venture into makeup or grow their Beauty tools.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for taking the time to leave this excellent review, Paulette! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user aharriscu768
Virginia
1 review
0 helpful votes
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November 8th, 2023

LiveGlam is an excellent beauty subscription service that has transformed my beauty routine. With a range of subscription options, they deliver high-quality makeup products, brushes, and skincare items right to your doorstep each month. The value for money is exceptional, and the products are always on-trend and from reputable brands. Their customer service is responsive and accommodating, making the subscription experience enjoyable. However, be sure to manage your subscription preferences as they can sometimes send products that may not align with your preferences. Overall, LiveGlam is a fantastic way to discover new beauty products and elevate your glam game!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for taking the time to leave this excellent review, Ami! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam!

Thumbnail of user lorib1540
New York
1 review
0 helpful votes
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October 31st, 2023

LiveGlam is a game-changer for beauty enthusiasts. Their subscription service offers a fantastic variety of high-quality makeup products, brushes, and accessories. I've been a subscriber for months, and I'm always thrilled with the curated selections and their commitment to keeping things fresh and exciting. The products are not only top-notch but also cruelty-free, which is a big plus. Customer support is responsive, and the cancellation process is hassle-free. LiveGlam has truly elevated my beauty routine, and I highly recommend it to anyone looking for a monthly beauty surprise that never disappoints.

Service
Value
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Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thanks for dropping a great review, Lori! We’re stoked knowing that you love them, the same way that we do!

Thumbnail of user monikad155
Nevada
1 review
0 helpful votes
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October 25th, 2023

LiveGlam has truly transformed my beauty routine. Their subscription service is a game-changer! The monthly deliveries are filled with high-quality, trendy makeup products, and the variety ensures there's something for everyone. The best part? You get to customize your order. It's affordable, convenient, and the products are top-notch. LiveGlam has made me look forward to each month's surprise. I highly recommend it to all beauty enthusiasts. Give it a try – you won't be disappointed!

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

This fills our heart, Monika! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! Thanks and take care! XOXO

Thumbnail of user jessicac1293
Texas
1 review
0 helpful votes
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April 16th, 2021

Live Glam always has someone available to take your Chat / call to meet your needs. They never have you on hold for a long period of time. They resolve any issue you may have immediately! Wonderful customer care support! Absolutely a amazing company!

Tip for consumers:
You will NOT regret the membership.

Products used:
I have a monthly subscription for the Lippies.

Service
Value
Shipping
Returns
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Jessica! We really appreciate you taking the time to share your experience with us! We count ourselves lucky for Glammers like you! Thanks and stay glam-azing!

Thumbnail of user eugenew305
Nevada
3 reviews
0 helpful votes
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August 26th, 2023

LiveGlam provides a customized beauty box subscription service that delivers 5-7 full-size makeup products monthly. Users start by taking a beauty profile quiz which asks about preferences and needs. Boxes are curated based on the quiz results. The website makes it easy to view all available products, with detailed descriptions, reviews and tips. Subscriptions are flexible - skip months or cancel anytime. LiveGlam's boxes provide an affordable way to try out new makeup brands and products. The high-quality makeup in stylish, reusable packaging has great value for the price. Overall, LiveGlam is ideal for anyone looking to experiment with new makeup and beauty trends each month.

Tip for consumers:
LiveGlam provides a customized beauty box subscription service

Service
Value
Quality
Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow - we are floored with your five-star recommendation, Eugene! You can expect excellent quality in all of our products and services. This is our way of thanking back all our Glammers for staying with us! We count ourselves lucky for having a Glammer like yourself in our #LiveGlamFam! XOXO

Thumbnail of user kirsteno5
New York
1 review
0 helpful votes
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April 22nd, 2019

I'm in love with these brushes. It would cost me so much more to actually leave the house and buy each brush individually. Not only do I get high quality brushes but they are delivered right to my door. As someone that is disabled it takes a fair bit of energy and time to wander into a store.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Wow! Thanks for that amazing comment, Kirsten! Rest assured that we’ll continue to improve our products and services for all of you, our amazing Glammers! Digital High Five!

Thumbnail of user cynthiah210
Texas
1 review
0 helpful votes
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March 4th, 2019

LiveGlam provides good quality makeup at an affordable price. The different subscriptions they offer work perfectly! They're customer service is also amazing, never had any issues they didn't resolve.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Awww, we really appreciate all your feedback, Cynthia! Rest assured that we will continuously improve our products and services to guarantee your satisfaction, all the time! XOXO

Thumbnail of user michellec558
Colorado
1 review
1 helpful vote
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February 24th, 2019

Love liveglam amazing prices great products and let's not talk about how amazing is their customer service I've ever had as they respond fast and I never have any problems with them can't wait for my brushes this month

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Michelle! Thank you for giving us a perfect rating and for mentioning our products. It’s always our pleasure to assist our Glammers the best way we can. Take care!

Thumbnail of user kylinamarier
Canada
1 review
1 helpful vote
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February 21st, 2019

I came across liveglam about a year ago and haven't looked back! I'm new to the makeup game. Having 4-6 different brushes arrive monthly is so handy. I would never know how to use them without liveglam's personalized tutorials.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you for this heart-warming review, Kylina! We're so thrilled to know that you LOVE our MorpheMe and KissMe subscriptions! Your LiveGlam Fam appreciates this BIG TIME! Take care!

Thumbnail of user mamarazzig
Rhode Island
1 review
0 helpful votes
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July 17th, 2019

Every month the brushes I receive are an excellent quality. I've never had any issues with billing or delivery -- which is often the case with subscription services. Love this service and will continue to use.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We appreciate your positive feedback about our product, Mamarazzi. We do take pride in catering to our Glammers’ needs the best way we can. Don’t hesitate to reach out anytime if you have any question/concern!

Thumbnail of user valarien3
Texas
1 review
0 helpful votes
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October 18th, 2019

For someone who never wore lipstick and new to the game I have instantly fallen in love with Live Glam's lippies. Got me out here looking beautiful. The best part is the compliments from others when I'm rocking my lipstick colors.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

We're sure they looked amazing on you, Valarie! Your #LiveGlamFam is beyond thrilled to know that you love our lippies! Thanks and stay glam!

Thumbnail of user vivianaa1
Arizona
1 review
1 helpful vote
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April 28th, 2017

Best quality brushes for inexpensive price! Also love that they include all collections of morphe and not just the original collection! Amazing products and highly recommended for people trying to build their brush collection on a tight budget!

Thumbnail of user selenaa3
Canada
1 review
0 helpful votes
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November 15th, 2016

This is honestly one of the best subscriptions I've ever joined - every brush I've received so far has been great quality, super soft and doesn't shed. The only downside is there isn't enough variety. I've gotten a lot of blending brushes which is great, however it would be awesome if we got more face brushes, or detail brushes! Either way, you're getting your moneys worth.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Thank you so much for taking the time to leave this excellent review! We couldn't wait to see the many amazing looks you'll create with it! Please don't forget to tag us, babe!

Thumbnail of user diad7
Alabama
2 reviews
0 helpful votes
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January 24th, 2017

I am beyond happy with my Morphe Me experience! I have received some really amazing brushes that are all of excellent quality. I also really like that I have never received any duplicates. This is such a great way for aspiring makeup artists or just for makeup lovers in general to grow their brush collection without having to break the bank to do so. It's extremely affordable and I promise you won't be disappointed.

Thumbnail of user anau17
Maryland
1 review
0 helpful votes
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August 14th, 2020

I am a new subscriber to live glam brushes club.
I have purchase a couple of products the brush part falls off as im putting product on and other brushes that are very wonderful. I am excited to receive morphe products how ever in very surprised with the quality.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Ana and we appreciate your feedback! Just to share, most brand new brushes will shed hair when you first get them. They’ve been bundled up in plastic since they left the factory and haven’t had a chance to bend, flex and shed any loose hairs. However, if your brand new brush sheds bristles in big clumps or the ferrule feels loose to the touch, please send us an email at support@liveglam.com and we're happy to blend this out for you. Please let us know if there is anything else I can do for you to make your experience a better one! Have a glam-azing day!

Thumbnail of user yesi17
California
1 review
3 helpful votes
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December 6th, 2017

Thousands of people have gotten fraudulent charges around a month or 2 after signing up from liveglam. Same thing happened to me. In total, $4056 was charged to my card. They are from at&t in Texas along with some vendors in China. I live in California... luckily my bank caught it before i did, and they confirmed to me that the fraudulent charges came directly from LiveGlam. I decided to look further into it and THOUSANDS, and i do mean THOUSANDS, of people have had the same or similar experiences. The founder of the company is known for shady business practices. Just google his name and so many articles of him doing illegal things w past businesses come up.

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi there! We are sorry for the inconvenience. We immediately stopped the security breach and have taken numerous additional security measures to protect against this (and any similar scenarios) from happening again. Forensic experts have conducted a thorough investigation and review of the attack, and confirmed that our website is currently secure. Please email to support@liveglam.com or DM to LiveGlam: https://m.me/LiveGlamCo if you have other concerns. Thanks and have an amazing day!

Thumbnail of user yesicar1
North Carolina
1 review
0 helpful votes
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May 15th, 2019

I ordered the Les Do makeup palette when it launched. At first everything was great fast shipping and everything. It delivered with a broken shade and when I reached out the LiveGlam they were very helpful. However it's been about a week since I sent back my palette and I still have not received my replacement. Great company though with helpful customer service. Just wish I had my palette

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Yesica! Thanks for your feedback and we're so sorry to hear about your damaged palette. We are working to ensure that the next round of palettes arrive safely, so we are taking a little longer than usual to ship these out. You should get an email with tracking as soon as it's en route. We cannot thank you enough for your patience throughout this entire process. We work every day to improve LiveGlam to give you and the rest of our Glammers the amazing experience you deserve!

Thumbnail of user alexish122
Arizona
1 review
0 helpful votes
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May 3rd, 2020

Customer service never has a resolution. I've emailed, and reached out via social media. Their respond is just copied and pasted

Thumbnail of user geoffreyr17
Geoffrey R. – LiveGlam Rep

Hi Alexis! Thanks for taking the time to leave this review. We'd like to know more about your experience. Please feel free to reach out to our Facebook account with any further comments, concerns or suggestions you wish to share! Thanks and take care!

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From the business

LiveGlam is one brand, three clubs and infinite options. Founded in 2016, our makeup subscription boxes are never crafted in a conference room, they come right from our community. Whether you’re a makeup maven or beauty beginner, our products are made with you in mind. Beauty isn’t meant to be stressful, that’s why we blend it out for our customers. All the products we manufacture are vegan, cruelty-free and made with love in the USA. Our beauty boxes are fully customizable to put the glam back in your hands. This is beauty unboxed.

Company Representative

Thumbnail of user geoffreyr17
Geoffrey R.

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