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IC Australia Reviews Summary
IC Australia has a rating of 2.1 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IC Australia most frequently mention and red flag. IC Australia ranks 16th among Animal Rights sites.
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They look and sound professionals, you´ll receive a positive evaluation (after paying 1000$), they ask for a checklist of documents and suddenly disappear after payment. Your agent is too busy to call you back, emails are delayed and delayed, with no updates. It was too good to be true. Don´t be a fool, use a MARA registered agent, as advised by the authorities.
Quality staff who do their job properly and are always nice to you. Until it is about a refund. After a long argument, we reached a compromise of a partial refund, after more than 2 months I am waiting to receive it, the same delay reasons always being raised. What a joke!
Dear Client,
Thank you for sharing your feedback with us. We appreciate your kind words about our quality staff and their dedication to providing excellent service.
We apologize for the delay in processing your partial refund, and we understand your frustration. Rest assured, we are actively working to resolve this matter and expedite the refund process.
We value your satisfaction and want to make things right. We sincerely apologize for any inconvenience caused and assure you that we are taking immediate steps to ensure the refund is processed promptly.
Please feel free to reach out to us directly if you have any further concerns or questions. Your feedback is invaluable to us, and we're committed to addressing any issues to your satisfaction.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our services.
Only took a call for a consultation. During consultation heavily pressured and lied to in terms of timebound applications to part with money.
Do not part with money, this company acts fraudulently. I unfortunately had been caught out, and within 2 hours refusing to refund, against British law and trading standards.
Dear Carl,
We appreciate you taking the time to provide your feedback. We are genuinely sorry to hear about the negative experience you had with our company. It is important for us to clarify a few points regarding our refund policy and the consultation process.
Firstly, we want to assure you that our refund policy is readily available on our website for everyone to see before they even schedule their first consultation with us. We understand the importance of transparency and strive to provide our clients with all the necessary information upfront.
During the consultation, we aim to provide accurate and reliable information regarding timebound applications. However, we apologize if there was any confusion or misunderstanding during the call. Our goal is to provide clear guidance and support to our clients throughout the immigration process.
When considering a refund, we carefully evaluate the efforts and resources invested in your application thus far. This includes the time, expertise, and personalized services provided by our team. We take this process seriously to ensure fairness for both our clients and our company.
We genuinely regret that your experience did not meet your expectations, and we apologize for any inconvenience caused. We value your feedback and would like the opportunity to address your concerns directly. Please reach out to our customer support team so that we can further assist you and find a resolution that is satisfactory for both parties.
Once again, we apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our services for future clients.
Grateful to IC Australia for their exceptional assistance in navigating the complexities of the Australia visa process. They made my dream of living and working in Australia a reality.
We appreciate your review and are pleased to have provided you with excellent service.
IC Australia seems like a legit company, with a trademark, a good website, calls from an Australian number, 1-hour phone calls, checklists, transferring to different departments, 35-page comprehensive report... I paid 9100 USD for a visa application five months ago, but the application is yet to be lodged despite my numerous phone calls and emails. To make matters worse, they lied twice, claiming my visa was approved, to find out it wasn't submitted. They also asked for an extra 4500 USD for a settlement security payment when they told me a second time that my visa was approved. Still, after researching and consulting with the Department of Home Affairs (immigration), the police and a lawyer, I discovered that this company is fraudulent and a scam. I advise everyone not to trust them.
Dear Elisabet,
Thank you for sharing your concerns about your experience with IC Australia. We apologize for any miscommunication or misunderstanding that may have occurred.
Firstly, we would like to clarify that we have never claimed that your visa was approved when it was not. We provide accurate and transparent information regarding the progress of your application. Our goal is to ensure that all the necessary documents and information are carefully verified and prepared before submitting your application to the government.
We understand that the immigration process can be complex and time-consuming. As an immigration services provider, we aim to guide our clients through each step of the process, ensuring that all requirements are met and the application is thoroughly prepared. This includes conducting comprehensive checks, verifying documents, and compiling a comprehensive report to maximize the chances of a successful application.
Regarding the timeframe of the immigration process, it is important to note that it varies for each case and depends on various factors, including the specific visa type and the government's processing times. We strive to provide accurate estimations based on our experience, but unforeseen circumstances or delays can occur during the process.
We apologize if there were any delays in your application or if you felt that the communication was not sufficient. We take our clients' feedback seriously and continuously work to improve our services and communication channels.
We assure you that IC Australia is a legitimate company with a genuine commitment to helping our clients navigate the immigration process. We value transparency and would be willing to cooperate with any institution you mentioned in your review if necessary to verify our legitimacy.
If you have any further concerns or would like to discuss your situation in more detail, please do not hesitate to reach out to us. We are here to address your concerns and find a satisfactory resolution.
Thank you for sharing your feedback, and we appreciate your understanding.
I sent a mail as regarding Australia immigration. I got a call and then after asking my name and country then proceeded to mention a credit verification and I should provide the first 6 numbers of my bank card. They asked how much in specific I had for financial eligibility in my bank account. I told the caller, please send an email and I will forward all necessary details via email. He said he prefers over the phone and would all me the following week lol. Why would any organisation be asking for my bank card details for any reason?
Dear Halleluyah,
Thank you for sharing your feedback. We understand your concern regarding the request for your bank card details during the first call.
Please note that during our initial consultation, we provide various payment options to our clients, including payment via a secure payment link that we send. This is just one of the methods available for your convenience.
We assure you that the collection of payment information is a standard practice in order to proceed with the required services. However, we completely understand that some individuals may have different preferences or concerns about sharing their payment details upfront.
It's important to emphasize that our intention is not to pressure or coerce anyone into making payments. We believe in providing choices and transparency throughout the process. If you feel uncomfortable providing your bank card details during the first call, we respect your decision.
We would like to assure you that our company operates within legal and ethical boundaries. We have served numerous clients who have successfully immigrated to their desired destinations. Our procedures are in place to ensure a smooth and efficient process, while maintaining the privacy and security of our clients' information.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to address any issues and provide the necessary support.
Thank you for your understanding.
Icaustralia's personalized support and guidance were crucial in obtaining my Australia visa. They took care of all the paperwork, allowing me to focus on my excitement.
Your satisfaction is our greatest reward. We look forward to serving you again in the future.
Avoid at al costs! They ring you and pressure you into making a payment. The emails I received after made me question how legit they were. After doing lots of digging and asking them for my log in details etc I realised I was being scammed.
I contacted the bank who said I had a good case and I requested a refund. Even though I made a payment and answered a few basic questions they said they can only offer a partial refund as they had put a lot of work into my case even though it was days after the initial patent and I hadn't given them any information.
Please avoid at all costs as they are scammers and not who they claim they are. I'm shocked they have any good reviews and I'm sure most are fake.
Dear Paul,
Thank you for taking the time to share your feedback. We understand your concerns and we sincerely apologize if there has been any misunderstanding regarding our services. We would like to address the points you raised and provide you with more information about our processes.
Firstly, we assure you that we do not engage in any fraudulent activities or mislead our clients. Our company operates with transparency and integrity, and we take pride in delivering high-quality immigration services.
Regarding your comment about being pressured into making a payment, we apologize if you felt that way. Our team aims to provide comprehensive information about our services, including pricing and payment options. We do encourage clients to make informed decisions based on their individual circumstances and immigration goals. However, we never intend to pressure anyone into making a payment they are not comfortable with.
Regarding your request for a refund, we would like to clarify our refund policy. As stated in our terms and conditions, refunds are considered on a case-by-case basis, taking into account the amount of work invested in each individual case. We provide personalized services tailored to the unique circumstances of our clients, and the work carried out by our dedicated team of immigration experts needs to be compensated. However, we are committed to finding a resolution that is fair and satisfactory for both parties.
We value your feedback and take it seriously. We are open to further discussion and would appreciate the opportunity to address your concerns directly. We encourage you to reach out to our customer support team so that we can assist you in finding a suitable solution.
Once again, we apologize for any inconvenience or confusion caused. We remain committed to providing excellent service and helping our clients achieve their immigration goals. We hope to have the opportunity to restore your confidence in our company and assist you further.
ICAustralia's commitment to excellence ensured that every aspect of my Australia visa application was handled meticulously, resulting in a positive outcome.
We're grateful for your positive review and are committed to providing excellent service to all our clients.
They are a company that is dedicated to defrauding people, they told me that I met the requirements and after paying, they told me no, but that they would not refund my money.
DO NOT FALL FOR THE SCAM:
Dear Michel,
We appreciate your feedback and are sorry to hear about your dissatisfaction with our services. We would like to address your concerns and provide some clarification regarding your application.
As outlined in our contract, we have been diligently working on your application in accordance with the agreed-upon terms. It is important to note that certain visa types require specific requirements, such as English language proficiency tests. These requirements are set by the immigration authorities and are essential for the visa application process.
During our communication, we informed you about the English language test requirement and provided assistance and guidance to help you meet this requirement. We understand that language tests can be challenging, but it is crucial to make efforts to fulfill all the necessary requirements to achieve your goal of immigrating to Australia.
However, we respect your decision if you have chosen to withdraw from the process due to the difficulties posed by the English test. It is important to recognize that successful immigration requires a collaborative effort between our team and applicants like yourself. We are committed to supporting you throughout the process, but applicants also have a responsibility to actively participate and meet the necessary obligations.
We genuinely strive to assist our clients throughout the immigration process, and we regret any inconvenience or misunderstanding that may have occurred. We encourage you to reach out to us directly so that we can address your concerns and explore possible solutions.
I'm grateful to ICAustralia for their personalized approach and tailored solutions to my visa needs, which made the process feel much more manageable and achievable.
We're delighted to have been a part of your journey. Thank you for your review!
Dear people don't trust any body in this company they stealing money they are theifs they are not exist in Australia.my friend check that address they are not they they are somewhere in USA.ilost 5000 dollars.pls don't deal with this people.
We are sorry to hear about your experience, but we would like to clarify that our company information, including our business license number and address, is readily available on our official website. We have a physical presence and operate in accordance with the applicable laws and regulations. While we understand your frustration, we encourage you to verify the information provided and reach out to our customer support team to address any concerns or issues you may have encountered. We strive to provide reliable and professional services to our clients.
I recently used IC Australia for my immigration process, and while they were more expensive than other immigration service providers I looked into, I have to say, they were worth every penny. Their team was incredibly knowledgeable and professional, and they made the whole process so much easier for me. They were always available to answer my questions and guide me through every step of the process. I was initially hesitant to pay the higher cost, but now that I've received my visa, I can confidently say that IC Australia is worth it. Their service was top-notch, and I couldn't have done it without them. If you're looking for a reliable and trustworthy immigration service provider, I highly recommend IC Australia.
We're thrilled to have been able to assist you. Thank you for your review and for recognizing our team's efforts.
Thanks to ICAustralia, I was able to obtain a startup visa for Australia. Their support and expertise were critical to my success.
Thank you for your positive feedback. It was an amazing journey helping you succeed in this endevour!
ICAustralia's support in obtaining my family visa for Australia was exceptional. Their team's patience and professionalism were greatly appreciated.
We appreciate your positive feedback! Our team works hard to ensure a smooth and successful immigration process for our clients. If you ever need further assistance, don't hesitate to reach out.
ICAustralia played a crucial role in helping me obtain a student visa for Australia and pursue my academic goals in the country.
Your satisfaction is our top priority, and we're delighted to hear about your positive experience with our services. We're here for you every step of the way!
I am overjoyed to have received my Australia visa with the help of ICAustralia. They made the entire process smooth and hassle-free.
We're honored to have been able to assist you with your immigration needs. Your feedback motivates us to continue providing excellent service to all our clients. Thank you!
Thanks to the guidance and support of ICAustralia, I was able to successfully obtain my Australia work visa. Their expertise and knowledge of the process made all the difference.
Thank you for taking the time to share your positive experience! We're dedicated to delivering exceptional immigration services and it's rewarding to hear that we succeeded in doing so for you.
Their attention to detail and thoroughness in the application process ensured that I was able to secure my work visa in a timely manner. I highly recommend icaustralia for their exceptional service.
We're grateful for your kind words and for choosing us as your immigration partner. We're committed to delivering the best possible experience to all our clients, and we're glad we could meet your expectations.
ICAustralia is the go-to agency for anyone looking to obtain a student visa in Australia. Their service is prompt and efficient, and their staff is friendly and helpful.
Your feedback means a lot to us! We're delighted that our team was able to assist you effectively throughout the immigration process. We're here for you whenever you need us.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Magali,
Thank you for sharing your feedback with us. We understand your frustration and apologize for any inconvenience you may have experienced during your application process.
We have been diligently working on your application for over a month now, and we regret any delays in communication that you may have encountered. Our team strives to provide timely updates, and we understand the importance of staying connected with our clients.
We want to clarify that we made attempts to contact you just a week ago to provide updates, but unfortunately, we were unable to reach you. We apologize if there was any miscommunication or delay in our attempts to connect.
Rest assured, we do work with MARA registered agents to ensure the accuracy and reliability of our immigration services. Your satisfaction is our priority, and we're more than willing to accommodate your request for more frequent updates.
Your feedback is valuable to us, and we want to make sure we address any concerns to your satisfaction. Please feel free to reach out to us directly, and we'll be happy to assist you further.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to resolve this to your satisfaction.