• iFit

iFit

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Overview

iFit has a rating of 2.6 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iFit most frequently mention credit card problems. iFit ranks 1st among Personal Training sites.

  • Service
    134
  • Value
    135
  • Shipping
    107
  • Returns
    78
  • Quality
    129
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate iFit?
Top Positive Review

“Low impact elliptical for small spaces!”

Amie F.
10/14/21

This elliptical is as described in terms of size. It has really help me with my bad knees since post surgery. The various resistance levels allow me to build resistance and strength on my knees. Another great feature is it's size which fits in small spaces like my bedroom without loosing it's quality. I received their product as a promotion in exchange for my honest and unbiased feedback.

Top Critical Review

“Horrible customer service”

Kris R.
10/25/24

Absolutely love the treadmill and videos when it's working, but service plan is completely worthless and customer support does nothing to help. Contacted Ifit on July 23rd, 2024 for regular maintenance and never heard back. Contacted them again on August 4th, didn't hear back. Contacted them on August 21st because the belt quit working properly. Technician finally came on Sept 27th, but didn't have the right parts to fix machine. New parts came, but now the technician has completed ghosted me. Contacted customer service multiple times, and they told me that technician will not come back until he has more work in my area. Asked for a different technician and they said I was out of luck. Spent thousands of dollars on equipment, and then spent even more on their extended service plan, just to be told that they don't want to service it. Machine has now been down over 2 months and they still have no plan to fix it.

Reviews (181)

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customer service (50)
Thumbnail of user stephanier1300
1 review
0 helpful votes
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October 28th, 2021

I love that iFit offers something for everyone. Even my kids like to workout using this! I also like that you can use it anywhere.

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Thumbnail of user garyc1864
1 review
4 helpful votes
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January 6th, 2023

Several years ago I bought an Elliptical Machine to stay fit, and it has IFIT for workout applications. You would log in to the IFIT server and the WIFI would transfer the workouts to my machine. Here is the problem, my machine will no longer support the newer software on IFIT and it is now making my machine obsolete. I was able to run the MAP workouts and the VIDEOS with no problems before. First, the LIVE workouts became unavailable, then the MAP-BASED WORKOUTS and the RECORDED VIDEO WORKOUTS became unavailable to my machine. Nothing works now. I lost the last month of workouts with IFIT and customer service was not helpful at all. They basically told me there was nothing they can do once my older machine software became outdated. So, I would have to buy a new machine to continue working out with IFIT. Now, the company might as well change its name to IFAT, because that is the position they are putting me in. These machines are very expensive and their answer would be for me to buy a new machine. They get you when they change their software. I will NEVER buy an IFIT machine any longer. Their customer service is useless just as well as IFIT is.

Tip for consumers:
Keep in mind, IFIT will change software and your machine will eventually be worthless. Good luck.

Products used:
Elliptical Machine from IFIT.

Service
Value
Quality
Thumbnail of user waldemarb2
1 review
0 helpful votes
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January 23rd, 2023

Najgorsza kampania jaka spotkalem do tej pory.
Maszyna Eliptic psuje sie caly czas a oni nie dotrzymuja umow gwarancynych.
Wszystko trwa tygodniami a nawet miesiacami by zmeczyc klienta

Tip for consumers:
Najgorsza kampania jaka spotkalem do tej pory.
Maszyna Eliptic psuje sie caly czas a oni nie dotrzymuja umow gwarancynych.
Wszystko trwa tygodniami a nawet miesiacami by zmeczyc klienta

Products used:
elliptic

Service
Value
Shipping
Returns
Quality

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