• iFit

iFit

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Overview

iFit has a rating of 2.6 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iFit most frequently mention credit card problems. iFit ranks 1st among Personal Training sites.

  • Service
    134
  • Value
    135
  • Shipping
    107
  • Returns
    78
  • Quality
    129
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
13
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How would you rate iFit?
Top Positive Review

“Low impact elliptical for small spaces!”

Amie F.
10/14/21

This elliptical is as described in terms of size. It has really help me with my bad knees since post surgery. The various resistance levels allow me to build resistance and strength on my knees. Another great feature is it's size which fits in small spaces like my bedroom without loosing it's quality. I received their product as a promotion in exchange for my honest and unbiased feedback.

Top Critical Review

“Horrible customer service”

Kris R.
10/25/24

Absolutely love the treadmill and videos when it's working, but service plan is completely worthless and customer support does nothing to help. Contacted Ifit on July 23rd, 2024 for regular maintenance and never heard back. Contacted them again on August 4th, didn't hear back. Contacted them on August 21st because the belt quit working properly. Technician finally came on Sept 27th, but didn't have the right parts to fix machine. New parts came, but now the technician has completed ghosted me. Contacted customer service multiple times, and they told me that technician will not come back until he has more work in my area. Asked for a different technician and they said I was out of luck. Spent thousands of dollars on equipment, and then spent even more on their extended service plan, just to be told that they don't want to service it. Machine has now been down over 2 months and they still have no plan to fix it.

Reviews (181)

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customer service (50)
Thumbnail of user angiel231
1 review
1 helpful vote
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October 6th, 2021

I got an elliptical with iFit a few weeks ago and have loved the personalized workouts. There are so many trainers and trails to choose from that there's always something new to do. From haunted houses, to beautiful beaches and even live races, the variety's pretty awesome. IFit has been really quick to answer any questions I have. The iFit app and equipment has been really easy to use. I received this product at a discount in exchange for my honest review.

Products used:
Elliptical with iFit

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Thumbnail of user sarahf1176
2 reviews
0 helpful votes
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November 11th, 2021

I absolutely love all my products. The customer service has been amazing any time I need help with anything. My most recent massage gun has been an absolute life saver! I received discounted product in exchange for my honest feedback.

Thumbnail of user alishaa55
3 reviews
0 helpful votes
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October 13th, 2021

I have thoroughly enjoyed every one of my iFIT workouts! Love how this platform allows me to take anywhere (that I bring my tablet or phone) and I also love how it keeps me motivated. I get bored so easily and this will cause me not to stay motivated. With iFIT you can travel the world and have a different trainer every day! I'm sure my kids and husband get sick of all the little facts that I give them about different countries that I have learned that day with my work outs, lol. Thanks for helping me stick to keeping myself fit and healthy!

* I received a discounted product for a honest opinion and feedback.

Products used:
treadmill and spin bike

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Thumbnail of user gailt197
2 reviews
0 helpful votes
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November 10th, 2021

Just received my treadmill a few weeks ago, and let me tell you I've not been disappointed. It's so easy to use! IFIT has so many fun exercises to do! I can do a single workout or a series. Even the teens are getting in on it. Just walked mountain side and was so busy checking out the scenery that I forgot I was working out until it was finished. I received discounted product for my honest opinion.

Products used:
Treadmill

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Thumbnail of user tonyad140
2 reviews
0 helpful votes
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October 25th, 2021

I will start with the packaging. The item comes packaged well and all pieces arrived in good condition. Upon opening the item I found the task of assembling all the pieces to be a bit challenging. The instructions were difficult to follow for me and I required the help of my mechanically inclined husband to finish the assembly. Once properly assembled it's seemed to be a sturdy well built unit made of high quality materials with a well thought out design. It's fully capable of giving me a full workout and challenging me for physical gains in my quest for a healthier body. All and all it's a quality bike that's worth the money. My only complaint is the difficulty in assembling the unit after shipping it does take moderate mechanical skills and a man's strength to tighten some of the bolts.

Tip for consumers:
Follow the directions fully

Products used:
Pro-form ifit bike

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Thumbnail of user dawne251
2 reviews
0 helpful votes
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July 31st, 2021

The ifit program is awesome. I love how I can work out around the globe virtually. The live races and opportunity to earn medals are so neat! Customer service was amazing when I had a question on my membership, and they solved my issue quickly!

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Thumbnail of user sunnyj43
2 reviews
0 helpful votes
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October 19th, 2021

Tried the gym and it kind of works for me, but im not a huge fan of all the people. I got the cadence compact 300 and im loving it. It folds up to keep my kids off of it, had a heavy duty clasp to keep it folded. Its been great to steal 10 minutes here or there, a relief. The customer service has been nice and polite. They had quick and easy answers and I wasn't on hold all day. I was offered a discount if I'd share my thoughts about it.

Tip for consumers:
No tip, just keep on your fitness path! Good luck!

Products used:
The cadence compact 300

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Thumbnail of user rachelt407
2 reviews
0 helpful votes
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October 15th, 2021

I purchased a ProForm Indoor Bike and I use it with the iFit app. The first month was free but the coaches and classes are so fun and keep me motivated - so I immediately joined for the year! There are hundreds of different classes and scenic rides. We've had to stop most travel during the pandemic so while I enjoy the high intensity classes it's really been fun to do the scenic rides. The bike was relatively simple to assemble as it came with all tools, and it is a quiet and smooth ride. I did receive a discount in exchange for my fair review, which I'm leaving now since I've been using the bike and the iFit program for awhile. I did have an issue when I upgraded to the annual membership (operator error!) and I called iFit customer service - they were super friendly and resolved the matter in less than 5 minutes. Definitely a great company to work with!

Tip for consumers:
Read all reviews

Products used:
Proform Bike and iFit software

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Thumbnail of user christineb1654
1 review
0 helpful votes
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October 25th, 2021

I recommend iFIT. Customer service is top notch and are quick to respond when needed. I love being able to work out at home and save time by not having to have to go to the gym. I received a discounted product in exchange for my honest opinion.

Products used:
Recumbent bike

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Thumbnail of user maryk2584
2 reviews
0 helpful votes
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October 7th, 2021

I love that iFit has a variety of different workouts to prevent plateau. It's great for those that constantly need a change from the same boring routine. The workouts keep you focused on the workout and not the clock so time actually flies. I received a discounted product in exchange for my honest feedback.

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Thumbnail of user chantyc1
2 reviews
0 helpful votes
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September 22nd, 2021

I love iFit. It keeps me motivated and has a lot to offer. There's a lot of variety offered and it's user friendly. Their customer service is courteous and knowledgeable. Truly a great company.

I received discounted product in exchange for my honest feedback

Products used:
Bike

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Thumbnail of user samanthad327
3 reviews
2 helpful votes
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June 28th, 2021

I am so happy to have found a program that holds me accountable, provides personalized work outs, goals and so much more. Being with iFit for awhile now I have had a chance to navigate a lot of the programs and I'm very happy with the options and how it's never the same thing. Customer service was great when I contacted them as well.
I received a discounted product in exchange for my honest feedback. I am very happy to continue with this company.

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Thumbnail of user marlesat1
1 review
0 helpful votes
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October 1st, 2021

I recently just decided to take up exercising. It was very difficult for me to get to the gym with a little one, but with my new home gym products I am able to get in my workout without the added stress. Also, they have a great online training program. It allows me, being a newbie, guidance to achieve the best results from my workouts instead of just aimlessly working out and thinking I am doing what I am supposed to. I highly recommend this company.

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Thumbnail of user tonyg676
2 reviews
0 helpful votes
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October 25th, 2021

IFit has changed the game when it comes to my fitness journey. Not only are the trainers motivating and helpful when it comes to proper workouts, the also educate you on the areas you are "exercising in". The program is pretty user friendly. I did have to contact the ifit company about one thing and they helped me through it quickly and with friendly service. I recommend this company to anyone looking into fitness equipment/journey. I was given a product at a reduced price in exchange for my honest and unbiased opinion.

Products used:
Massage gun

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Thumbnail of user aaronm625
2 reviews
1 helpful vote
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September 15th, 2021

In my eyes there is no comparisons when it comes to online fitness courses. IFit has forever changed my opinions on the value online trainers and classes can provide. With the closure of gyms and the overall uncertainty of it all this service has provided immeasurable peace of mind and motivation when motivation was hard to find. I received a discounted product in exchange for my honest feedback.

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Thumbnail of user mikeg1537
2 reviews
0 helpful votes
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October 25th, 2021

I had a total knee replacement and started physical therapy two days later. My therapist had me use a bike and it felt so much better after my workout so as soon as I got home I ordered one from IFit. My Ifit bike is 100 times better than their bike and cost a lot less! The program is extremely motivating and wants you to keep pushing yourself. Customer service went above and beyond as well!

Products used:
Bike

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Thumbnail of user megk40
2 reviews
0 helpful votes
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July 31st, 2021

A simple android OS interface, easy connection and stellar customer service! I had some questions since i am new and nervous to home workouts and they made questions and answers super easy. Updates are easy as well and I feel my subscription is worth every penny.

Thumbnail of user chrissys51
1 review
1 helpful vote
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July 29th, 2021

Ifit has been great. I got a wench bench from them and have started using the work outs. Being able to use equipment at home with workouts led by professionals have given me so much confidence. I was never a big gym person because I am so self conscious but now I feel like I could use my home equipment to supplement the gym and it is all thanks to Ifit. I have learned so much and am so grateful to this company.

Products used:
Weight bench and subscription

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Thumbnail of user katelynk42
2 reviews
0 helpful votes
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October 19th, 2021

IFit has been an amazing tool for me as a stay at home mom who can't get to the gym regularly. IFit brings the gym to my home with awesome workouts with experienced instructors who motivate and help push me to reach my goals. They can change the resistance for me, which I like and we get to tour beautiful settings from around the world. IFit was also easy to set up. I received equipment with iFit in exchange for my honest opinion.

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Thumbnail of user kristinm428
2 reviews
0 helpful votes
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October 15th, 2021

This massage gun is great, Its everything you could want or need in a massage gun. It comes in a little carry case with other attachments for different things. I feel refreshed after I use it. I love the company so it was a no brainer to go with another item from them.
I received a discounted product in exchange for my honest feedback.

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Thumbnail of user codyr126
2 reviews
0 helpful votes
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September 13th, 2021

While setting up my treadmill I needed to call customer service for some help with updating the software. They were very helpful and I was pleased with the level of care they gave me. They listened to what was happening, got all the details they needed, and was able to provide a solution within about 5 minutes. They walked me through what I needed to do and made sure that I was happy before I got off the phone. I've never had a more helpful call. Once I was all set up I was really blown away by the level of choices through iFit. I can choose from so many workouts and the few that I've done so far all are very fun and motivating. I received my product for a reduced rate in exchange for my honest and unbiased feedback.

Products used:
Treadmill

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Thumbnail of user nicholeh84
2 reviews
0 helpful votes
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July 29th, 2021

I choose the NordicTrack spin bike because I wanted something I could enjoy in my home. The ifit program really opened my eyes to a new world. The NordicTrack products at the gym have always been my favorite. You take that and add ifit and you get a new experience. It does not matter what I have going on that day like if I need a quick ride or something much longer I can find that because there are so many options. Also I am able to earn fun rewards and who doesn't like that right. I really am enjoying my bike so much I actually get up before the family and go on my adventure each day.
*** I received discounted product in exchange for my honest feedback

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Thumbnail of user shyannb3
1 review
0 helpful votes
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June 4th, 2021

Ifit program is wonderful. So many different trainers and workouts. There is something for everybody. IFit's facebook chat is very responsive and knowledgeable. I received a discounted product in exchange for my honest feedback.

Products used:
Proform c22

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Thumbnail of user bhavikac
2 reviews
0 helpful votes
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October 25th, 2021

IFit is a great brand and I recently bought a proform spin bike. The bike comes with a 30 day free subscription to a iFit app. The app has a large range of videos to suit one's needs. It also provides access to live classes which I love taking and challenging myself. It keeps me motivated to complete my exercises. I was provided this bike at a discounted rate for my opinion.

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Thumbnail of user rosaanab
1 review
0 helpful votes
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November 14th, 2021

I recently received my treadmill and iFIT program. It is so nice to be able to choose your workouts as well as a trainer. They are very motivating, and especially for someone like me that doesn't like to go to the gym. I actually look forward to my workouts more then ever. I will highly recommend this company. Thank you iFIT! I received this treadmill in exchange for my honest and unbiased opinion.
Ro

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