• iFit

iFit

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Overview

iFit has a rating of 2.6 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iFit most frequently mention credit card problems. iFit ranks 1st among Personal Training sites.

  • Service
    134
  • Value
    135
  • Shipping
    107
  • Returns
    78
  • Quality
    129
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate iFit?
Top Positive Review

“Low impact elliptical for small spaces!”

Amie F.
10/14/21

This elliptical is as described in terms of size. It has really help me with my bad knees since post surgery. The various resistance levels allow me to build resistance and strength on my knees. Another great feature is it's size which fits in small spaces like my bedroom without loosing it's quality. I received their product as a promotion in exchange for my honest and unbiased feedback.

Top Critical Review

“Horrible customer service”

Kris R.
10/25/24

Absolutely love the treadmill and videos when it's working, but service plan is completely worthless and customer support does nothing to help. Contacted Ifit on July 23rd, 2024 for regular maintenance and never heard back. Contacted them again on August 4th, didn't hear back. Contacted them on August 21st because the belt quit working properly. Technician finally came on Sept 27th, but didn't have the right parts to fix machine. New parts came, but now the technician has completed ghosted me. Contacted customer service multiple times, and they told me that technician will not come back until he has more work in my area. Asked for a different technician and they said I was out of luck. Spent thousands of dollars on equipment, and then spent even more on their extended service plan, just to be told that they don't want to service it. Machine has now been down over 2 months and they still have no plan to fix it.

Reviews (181)

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customer service (50)
Thumbnail of user shawnab103
2 reviews
0 helpful votes
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October 20th, 2021

If you are struggling to find the motivation to workout at home, look no further! I have never found a program that I could stick with or that kept my interest until now! The variety of workouts, on and off equipment make it so new and fun! I love exploring all the different workout destinations they travel to and seeing all the scenery! I love that you can start at any skill level and it builds from that while teaching you proper form! As a stay at home mom the gym was always few and far between but I knew I was not the type to just walk on the treadmill or spin on a bike, however the trainers are so engaging and motivating it's like you're working out with them! Cannot recommend it enough!

I received a discounted product in exchange for my honest opinion.

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Thumbnail of user marisar65
2 reviews
0 helpful votes
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October 14th, 2021

I have been using this great exercise bike for about 3 weeks and I'm really enjoying how comfortable it is! One of the perks is that their customer service reps are very friendly and knowledgeable! I called to inquire about how to take advantage of their subscription services and the person sho answered was very helpful! So far, I've kept to my commitment to regular workouts and am very satisfied with this product! Turning 61 in a couple of weeks so I'm excited to get in shape! I was given this product at a reduced rate in exchange for my honest and unbiased opinion.

Tip for consumers:
Wonderful products! Very helpful!

Products used:
Exercise equipment

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Thumbnail of user carleym85
2 reviews
1 helpful vote
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October 11th, 2021

I really enjoy this company and all of its exciting apps and workouts. It was so easy to set up and I didn't run into any issue at all. It does come with a free 30 day trial which I still have activated but when it expires I plan on keeping my subscription. This app is so motivating that I never get bored with my workouts and I'm excited every morning. The company came with a lot of extra support and contact info but luckily I haven't had to contact them yet. Such a great idea and it really does help keep me motivated.

Products used:
fitness equipment

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Thumbnail of user deborahf907
1 review
0 helpful votes
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October 20th, 2021

If your looking for a massage gun that is lightweight but still does the job of professional guns look no further! This gun gets the job done, sore muscles just melt away. It comes with a convenient case so you can take this anywhere.
I received this product for a discounted price for my honest unbiased opinion.

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Thumbnail of user kaseyg27
2 reviews
0 helpful votes
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November 16th, 2021

Disclaimer: I received a free product in exchange for this review.

I now love iFit. Honestly, I now can't imagine using a treadmill or stationary bike without iFit. Why do we (as humans) buy treadmills just to gather dust in our basements? Because they are so insanely boring to run on! I admit, we had a treadmill that did this, even though we used it off and on. Now that we have an iFit equipped treadmill it is actually a fun part of the day to go on a run. You just follow a series or program with a fun trainer that adjusts all the settings for you as you go and you get to see some beautiful sights around the world. You don't have to do a bunch of research to figure out what workout program is right for you, instead, you just jump on and do the next run in the series. I love it, and would definitely recommend.

Tip for consumers:
Plan on a little setup time for your subscription and invest in a heart rate tracking watch or device.

Products used:
iFit 1-year membership

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Thumbnail of user heidid161
1 review
0 helpful votes
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October 27th, 2021

I am pleased with my experience with iFIT. I needed to adjust my fitness routine to accommodate lower back problems and have added a recombinant bike. IFIT has provided a good product and a good price. The bike delivered timely and without issues, it was easy to put together and serves its purpose well. Thank you iFIT for helping me make good lifestyle changes that don't break the bank or my back!

Products used:
Recombinant bike

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Thumbnail of user kamrynf1
2 reviews
0 helpful votes
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November 9th, 2021

I received this bike at a discounted price in exchange for my honest opinion. After having this bike for a couple of weeks it is safe to say I have zero complaints. From the size of the bike, the durability, the quick and easy set up, and lastly the app that connects right with your bike making working out more enjoyable!

Products used:
IFIT upright bike

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Thumbnail of user stevef1012
1 review
0 helpful votes
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November 15th, 2021

The Pro-Form CX spin bike is a multi faceted machine that can help with your exercise needs. IFIT program allows and encourages workout variety. Different levels and style of workouts keep you involved and motivated. Only problem was connecting initially with Bluetooth on bike. Company very helpful with resolving this issue. I received this product at a reduced price in return for a honest review.

Thumbnail of user isabels130
2 reviews
0 helpful votes
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November 6th, 2021

All of the instructors on the iFit program are so amazing! I can't wait to get home from work and do my daily workout. Very easy to navigate around.

**I received discounted product in exchange for my honest feedback.

Products used:
iFit program

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Thumbnail of user bobbib57
1 review
0 helpful votes
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June 4th, 2021

Such a huge variety. User friendly. It tracks all of your progress throughout the week. No matter what level of workout you feel like that day Ifit has it! And because it's so interactive you totally forget you are burning calories!
I received this product at a discount for my honest and unbiased opinion.

Tip for consumers:
You won’t regret getting Ifit!

Products used:
Treadmill and bike

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Thumbnail of user meaganm54
2 reviews
1 helpful vote
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June 10th, 2021

IFit is a great program with so many workout options for all levels of fitness. They add new workouts regularly, so there's always something new to check out. It's been fun and rewarding, so far. I received this product at a discounted rate, in exchange for my honest opinion.

Thumbnail of user jamief220
3 reviews
1 helpful vote
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June 1st, 2021

IFit is such a great company. Their products are amazing and very user friendly. They have great customer service. I would recommend them to anyone who is wanting to start their fitness journey especially at home.

I received discounted product in exchange for my honest feedback

Thumbnail of user heatherg668
2 reviews
0 helpful votes
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October 9th, 2021

Recommend iFit! Quickly responds to customer service questions and assists when I had a question about the app. App is easy to navigate and they offer plenty of workouts to use with equipment or without. Also liked the 30 day free trial before subscribing. I received a discounted product in exchange for my honest and unbiased opinion

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Thumbnail of user melissaw1230
1 review
0 helpful votes
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October 1st, 2021

Great quality bike. Has the clips for your feet so they don't fall out. Monitors miles calories etc. Love the variety of iFIT workouts available WITH trainers! Free for 30 days! Some thing I really needed!
I received this bike at a discount and exchange for a honest review.

Tip for consumers:
Sign up for the online IFIT

Products used:
Pro-form 500 SPX bike

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Thumbnail of user cathym966
2 reviews
0 helpful votes
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October 28th, 2021

I recommend ifit for you own personal at home trainer. I was hesitant, but once signed up and using, wont go back, lots of programs to choose from, easy to use and helps keep me motivated to work out.
I received discounted product in exchange for my honest opinion

Thumbnail of user randyr414
2 reviews
0 helpful votes
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November 6th, 2021

I'm so excited to have iFIT as a part of my daily exercise routine. Especially on my treadmill. Their challenges and workouts offered help me to stay motivated and in tune with my goals. The trainers are positive and full of great information as you go through their workouts. Customer service is helpful if you need a little guidance paring your machine with the program. I received this discounted product in return for my honest feedback.

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Thumbnail of user whitneyt78
2 reviews
0 helpful votes
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September 14th, 2021

IFIT has changed the game for me and turned my workouts up a notch. I am working hard to loose these pounds put on during the pandemic. I refuse to go into the gym I still don't feel as though its safe. So I made the decision to get home equipment and go hard from home. The live and on demand workouts give variety at my fingertips. I love the beautiful scene I can view on my large screen while working out. My treadmill speed and incline will auto adjust when working with a live trainer. I also have the capability of doing various workouts off the machine as well. I was given this product for a reduced price in exchange for my honest and unbiased opinion.

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Thumbnail of user cynthiaj784
2 reviews
0 helpful votes
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October 10th, 2021

Absolutely loving the iFit app and the workout class options. It's been a great experience using their online courses. It's helped keep me motivated to get back at it each morning. When I had any questions about navigating the app, their customer service team was quick to respond and super helpful. A product discount was given to me for taking the time to share my authentic feedback in this review.

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Thumbnail of user tonib293
1 review
0 helpful votes
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June 13th, 2021

I purchased the proform 2000 treadmill and it came with a one year membership to iFit. This is an amazing program and better than a personal trainer at a gym! There are so many trainers and scenes to choose from! As well as beginner to advanced options. Definitely recommend for anyone working out at home!

Products used:
IFit

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Thumbnail of user brittanyc364
2 reviews
0 helpful votes
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October 20th, 2021

IFIT has become a super valuable and motivating part of my workout routine. I was sent a bike in exchange for my honest opinion, and I could not be happier about incorporating the iFIT workouts into my regular exercise routine. The trainers offer countless (and varied) options, and they even adjust the settings on my bike! It's almost effortless, and it keeps me coming back for more. Highly recommend adding this program to your regiment.

Thumbnail of user lisar1882
1 review
0 helpful votes
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September 2nd, 2021

I like the multiple workout options as it gives everyone in the house something to use. The iFit trainers are motivational and encouraging. Being able to have such great quality workouts at home is wonderful especially at this time with Covid. It really does have an appeal to all ages. My kids use the back, as well my husband and myself. I like that we can do yoga as well as cycling. It becomes a universal equipment rather than just for one singular use.

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Thumbnail of user laurels95
1 review
0 helpful votes
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October 6th, 2021

I have had a great experience working with iFIT. Love their membership program so I have access to so many great workouts. I really love the walking tours around the world. The detail and effort it took to make those workouts is greatly appreciated, especially in the times we're living in with less travel opportunities. Only problem I've had was both boxes of my equipment came very damaged, but thankfully nothing was damaged inside. I received NordicTrack equipment at a discounted price for my honest review.

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Thumbnail of user aongv
2 reviews
0 helpful votes
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October 15th, 2021

The elliptical machine works great in my small home. I love that it connects via Bluetooth to track my workouts with the iFIT programs. I feel so engaged and motivated to continue to do more! I did have a bit of an issue connecting my phone and tablet to the app. I called customer service and they informed me that only one device can be connected at a time. They even guided me through it and waited until everything was connected successfully. The iFIT workout programs have great options. It suggests workout programs that help meet your goal once you complete the iFIT program goal questions. I'm so impressed with everything this machine provides. It's challenging and fun. I was given this product at a discount in giving my opinion and experience.

Products used:
Elliptical

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Thumbnail of user nadiaa100
2 reviews
1 helpful vote
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July 12th, 2021

I was concern if the my order got delayed becasue of the pandemic. However, I received my treadmill within three weeks. Delivery was smooth. The customer service answered my questions and listened to my concerns patiently. They went beyond my expectations and won me over as a long lasting customer. Great job!

Products used:
ProForm treadmill

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Thumbnail of user richard.g.lander
1 review
0 helpful votes
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October 14th, 2023

My Nordic tracks software wouldn't update. I tried everything before trying the help desk. They were back to me within 4 hours and a response. It required several responses but each time they were clear and helpful and eventually I got my treadmill to work again.

I've read negative reviews about the software and I can't understand them at all. I am so happy with the ifit software and most of the trainers

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