• iFit

iFit

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Overview

iFit has a rating of 2.6 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iFit most frequently mention credit card problems. iFit ranks 1st among Personal Training sites.

  • Service
    134
  • Value
    135
  • Shipping
    107
  • Returns
    78
  • Quality
    129
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
13
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How would you rate iFit?
Top Positive Review

“Low impact elliptical for small spaces!”

Amie F.
10/14/21

This elliptical is as described in terms of size. It has really help me with my bad knees since post surgery. The various resistance levels allow me to build resistance and strength on my knees. Another great feature is it's size which fits in small spaces like my bedroom without loosing it's quality. I received their product as a promotion in exchange for my honest and unbiased feedback.

Top Critical Review

“Horrible customer service”

Kris R.
10/25/24

Absolutely love the treadmill and videos when it's working, but service plan is completely worthless and customer support does nothing to help. Contacted Ifit on July 23rd, 2024 for regular maintenance and never heard back. Contacted them again on August 4th, didn't hear back. Contacted them on August 21st because the belt quit working properly. Technician finally came on Sept 27th, but didn't have the right parts to fix machine. New parts came, but now the technician has completed ghosted me. Contacted customer service multiple times, and they told me that technician will not come back until he has more work in my area. Asked for a different technician and they said I was out of luck. Spent thousands of dollars on equipment, and then spent even more on their extended service plan, just to be told that they don't want to service it. Machine has now been down over 2 months and they still have no plan to fix it.

Reviews (181)

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customer service (50)
Thumbnail of user amandaw1116
2 reviews
0 helpful votes
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September 15th, 2021

IFit is motivating and educating! Not only do the workouts help me physically, but they help mentally as well. The trainers take you places and teach you things that I would have never known other wise and they help my physically become a better person.

Products used:
iFit training

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Thumbnail of user dawnh823
2 reviews
0 helpful votes
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October 7th, 2021

I am obsessed with the iFit trainers and all the amazing workouts. I often times get bored while working out but these workouts are just so much fun. Since the pandemic I have felt tired and somewhat lazy. I am so happy to now have my ProForm elliptical. After a few weeks I already feel like a brand new person. I have more energy and just feel better. I received this item at a discounted price for my honest opinion.

Products used:
ProForm Elliptical

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Thumbnail of user jenb276
2 reviews
0 helpful votes
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October 15th, 2021

I love the variety of personalized training options that are available on the iFit app. The scenes are very lifelike and give me the feel of actually riding outdoors. I use the app with my bike every morning. The trainers are engaging and keep me focused. The setup is easy. Great for beginners. I received a discount in exchange of my honest feedback

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Thumbnail of user brittanyw302
2 reviews
0 helpful votes
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October 28th, 2021

I have been very satisfied with my iFIT treadmill and its features. The speakers on this treadmill are crazy loud and it connects to my phone with no problem! When I did have a question about the treadmill when setting it up, the customer service was professional and helpful!

I received a discounted product in exchange for my honest feedback.

Products used:
NordicTrack EXP 7i Treadmill

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Thumbnail of user crystalj231
2 reviews
0 helpful votes
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September 19th, 2021

I really love all of the different workouts provided. IFit provides great variety in workouts and the workouts help you progress in your fitness journey. As a beginner to fitness workouts it is very helpful to have the interactive workouts so I don't get bored and want to quit.

I received a discounted product in exchange for my honest feedback.

Products used:
Spin bike

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Thumbnail of user heatherf623
2 reviews
0 helpful votes
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November 15th, 2021

This app is very useful and helpful. The workouts are diverse and the trainers are fun and motivating. I appreciate the workout tracking in the app. I was given this product for a reduced price in exchange for my honest and unbiased opinion.

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Thumbnail of user kaceym10
1 review
0 helpful votes
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October 19th, 2021

I recently received a spin bike in exchange for my honest feedback and was able to get the ifit program app on my tablet. I was blown away with all the things I could do. I am enjoying all the videos. The customer service has been great. Anyone I have had to speak with was very helpful. I am feeling super motivated and supported and have loved my experience so far with the company and the app.

Products used:
Spin bike with ifit

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Thumbnail of user jasonc1649
1 review
0 helpful votes
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September 18th, 2021

I really like this treadmill. It was easy to put together. It came very nicely packed in a really big box. It took no time to put together it was very very easy to put together. I really think it's very well-built I really like to run on this thing it doesn't hurt my body like most treadmills do I really am very happy with my purchase.

Tip for consumers:
Very great website

Products used:
The treadmill

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Thumbnail of user randio9
2 reviews
0 helpful votes
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November 3rd, 2021

IFit has been amazing for getting my fitness goals back on track! It has something for everyone - newbies to pros. I have trouble sticking to a workout routine because I get bored easily, but iFit has been amazing for keeping me motivated and excited for working out. The coaches are amazing and the amount of options is massive! I will definitely continue using iFit! I received a discount in exchange for my honest, unbiased feedback.

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Thumbnail of user dianep1476
1 review
0 helpful votes
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October 17th, 2021

I purchased an elliptical that came with iFit. I like it a lot. There are many kinds of programs. I use my ipad and the different displays are plentiful. Distance, calories, intensity, the competition. Live classes are fun and the instructors are fun and never boring. I visit different sites that I would never otherwise get to see. The more you workout, you earn prizes like hats and shirts. Keeps you wanting more!

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Thumbnail of user bethib1
2 reviews
0 helpful votes
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October 26th, 2021

I accepted this ProForm bike in exchange for my impartial feedback and I'm so glad I did! After the few minutes it took to assemble the bike I signed up for my free trial of iFit and was blown away by how many options iFit offers! I have only utilized the spinning workouts and with the hype trainers, I always end my workouts feeling pretty energized and proud of myself. Since I am a beginner I am so grateful for the "stop" button that immediately stops the bike in case I can't continue. Haven't had to use it but knowing its there puts my mind at ease. The bike itself is pretty compact and moving it from one space to another is pretty easy since there are small wheels in the front. IFit is something I will stick with because I think iFit will benefit my lifestyle change.

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Thumbnail of user danac428
1 review
0 helpful votes
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October 14th, 2021

I ordered the compact elliptical from ifit. I love how well it fits in a small space and I get my work out in when I can't make it to the gym. They answered all my questions I had. They shipped it in a timely manner and it arrived without any damage to the machine. I will be ordering more items from them.

I received the product at a discount in exchange for my honest and unbiased feedback.

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Thumbnail of user barbf89
2 reviews
0 helpful votes
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October 12th, 2021

Finally something that works in MY SCHEDULE! I joined the gym a few months ago and found it was hard to keep up with the commitment to go. The classes I wanted to take were offered at times I couldn't attend, which has led to me paying for something I don't even use. I'm so excited to have iFIT on my treadmill in my home. I can workout on my time, my schedule, when I want and not be held hostage by someone else's schedule. The workouts are engaging and based on my skill level. The app was easy to install on my phone and connect to my treadmill via bluetooth. I received a discount on this product for my honest review.

Products used:
Treadmill

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Thumbnail of user raejeann
1 review
0 helpful votes
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October 19th, 2021

Ifit is amazing! It motivates you and encourages you to workout. I love the different places you can ride through. This is something the whole family can use to get fit. I recieved this equipment at a discount for my unbiased opinion.

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Thumbnail of user ashleym1187
2 reviews
0 helpful votes
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September 24th, 2021

I have really been enjoying the variety of workouts available with iFit. I was spending a lot of time searching for workout videos on Youtube before and always skipped around, trying to find a better one. The trainers on the iFit keep me motivated, I am always finding new workouts that I love. I look forward to trying more of the various workouts. I recieved this membership at a discounted price for my honest opinion.

Tip for consumers:
Great products!

Products used:
IFit membership

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Thumbnail of user marinav52
2 reviews
0 helpful votes
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August 20th, 2021

After COVID hit, I think we all learned that having some fitness app that can be used within the house is always a fantastic idea.
After trying out several different apps, I was happy to learn that my new compact ProForm treadmill comes with the iFIT app that we were able to try for 30 days risk free. We were happy to learn that the app can be used not only with our equipment, but on its own as well. Great!
It has over 16,000 classes that satisfy all needs from strength training workouts to yoga.
Thank you so much for creating an app that works for the whole family.

Thumbnail of user jenniferm3499
3 reviews
0 helpful votes
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October 15th, 2021

I recently got an elliptical with a trial to iFit. The app was easy to download and synced quickly to my equipment. I was super surprised by all the different options and programs iFit offers. I really like the opportunity to see other parts of the world during my work outs. I define recommend taking advantage of the trial to see what you think. I received this item at a discounted rate for my honest opinion.

Products used:
Elliptical

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Thumbnail of user jillr380
2 reviews
0 helpful votes
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October 9th, 2021

Thanks to iFit I'm finally motivated to get back to being healthy. I have had such a hard time since Covid hit getting back into shape and actually working out at home. I received a new Proform spin bike that is compatible with iFit and I've really been enjoying all the bike workouts! I finally feel more control of my health again thanks to the encouraging coaches and fun rides. I received a discounted product in exchange for my honest feedback and opinions.

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Thumbnail of user nichollew2
2 reviews
0 helpful votes
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October 15th, 2021

This amazing program on my treadmill is fantastic. It's user friendly and you can set it to beginner if needed or advance it. I love how it keeps you motivated and it doesn't get boring. The iFIT company is super helpful with any questions if you're need it but they also made the directions that aren't hard to follow with tech support for backup. Once you start you can't stop it's addicting. I rave to all my friends and family.

Tip for consumers:
Everything was self explanatory.

Products used:
I have a treadmill and use the iFIT exercise program.

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Thumbnail of user joleneh45
2 reviews
0 helpful votes
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October 30th, 2021

I was very pleasantly surprised by how amazing iFit was in general. The customer service was amazing! Very quick in responding to an issue I had. The instructors and very happy and upbeat. They make working out fun and keep you motivated and wanting more! I received a discounted product in exchange for my honest feedback! I am now a valued happy customer!

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Thumbnail of user mistys160
3 reviews
0 helpful votes
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October 11th, 2021

IFit is an incredible training program and company! I love the convenience of having this kind of training without leaving my home. IFit was my favorite program so I was able to cancel all other gym and training memberships that I had. 100% recommend this over any other programs.

Tip for consumers:
Truly amazing product

Products used:
ProForm Spin Bike and ProForm Treadmill

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Thumbnail of user juliep790
3 reviews
0 helpful votes
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October 4th, 2021

I received a NordicTrack elliptical a few weeks ago. I love the iFit programs. The Long Bay Beach workout is fun and can the challenge level can be adjusted for different fitness levels. The app on my phone is easy to navigate and the fact that it syncs with my equipment is a huge bonus! I did receive my product at a discount for my unbiased opinion.

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Thumbnail of user jackier337
2 reviews
0 helpful votes
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September 30th, 2021

IFIT gives the best workouts! Going to the gym got a little crazy during Covid, so I decided it was time to get my own equipment for the house. This company offers great workouts and equipment. My elliptical is great and easy to use, even after a long time off from the gym!
*I received this product at a discount rate in exchange for my honest and fair review.*

Products used:
Weslo Elliptical

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Thumbnail of user amandab1987
3 reviews
0 helpful votes
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October 28th, 2021

There is a vast variety of workouts using the iFIT program. The app is user friendly. The equipment is easy to sync to the app. The workouts are
Labeled for level of difficulty which gives you an idea of what you are attempting with your workout. The quality of the workout graphics / video/ sound is great as well. I didn't have to do much to Keri bc. Open the app and start a workout is basically how it goes. The customer service does not take a lot to reach in fact the iFIT Facebook page is extremely responsive and helpful - at least for technical issues as I had. I received this product discounted for my true and honest opinion.

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Thumbnail of user moniquer154
2 reviews
0 helpful votes
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October 17th, 2021

It's hard to review my iFit account without talking about my workout equipment, but I activated my account before my machine was assembled - that is how much I knew I'd appreciate the support of a trainer from iFit. With iFit, I actually have several trainers from to choose from to keep me motivated to USE my equipment. I love the on-demand varieties and it is so neat to be able to workout in different virtual locations. I am never bored using my iFit. I received my equipment in exchange for a fair and honest review.

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