• iFit

iFit

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Overview

iFit has a rating of 2.6 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iFit most frequently mention credit card problems. iFit ranks 1st among Personal Training sites.

  • Service
    134
  • Value
    135
  • Shipping
    107
  • Returns
    78
  • Quality
    129
Positive reviews (last 12 months): 0%
Positive
0
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Negative
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How would you rate iFit?
Top Positive Review

“Low impact elliptical for small spaces!”

Amie F.
10/14/21

This elliptical is as described in terms of size. It has really help me with my bad knees since post surgery. The various resistance levels allow me to build resistance and strength on my knees. Another great feature is it's size which fits in small spaces like my bedroom without loosing it's quality. I received their product as a promotion in exchange for my honest and unbiased feedback.

Top Critical Review

“Horrible customer service”

Kris R.
10/25/24

Absolutely love the treadmill and videos when it's working, but service plan is completely worthless and customer support does nothing to help. Contacted Ifit on July 23rd, 2024 for regular maintenance and never heard back. Contacted them again on August 4th, didn't hear back. Contacted them on August 21st because the belt quit working properly. Technician finally came on Sept 27th, but didn't have the right parts to fix machine. New parts came, but now the technician has completed ghosted me. Contacted customer service multiple times, and they told me that technician will not come back until he has more work in my area. Asked for a different technician and they said I was out of luck. Spent thousands of dollars on equipment, and then spent even more on their extended service plan, just to be told that they don't want to service it. Machine has now been down over 2 months and they still have no plan to fix it.

Reviews (181)

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customer service (50)
Thumbnail of user aprilg270
2 reviews
0 helpful votes
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October 10th, 2021

I love my proform bike. Had issues with the delivery as the box was damaged. The product inside was so well packed, there was no damage to the bike.
I love the variety of online classes and workouts. Trainers are all easy to follow.
I was provided a product at a discounted price for my opinion.

Products used:
Bike

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Thumbnail of user kylaf11
2 reviews
1 helpful vote
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June 4th, 2021

I recently purchased a proform pro c22 bike and it came with a year of ifit. I absolutely love this program. I had thought about going to the gym but with young kids it is hard. This program literally brings the gym to your home. It has so many possibilities such as yoga, cool downs, and meditation! What's even better is I can use the app to use this while away from home. I was given this product for a reduced price in exchange for my honest and unbiased opinion

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Thumbnail of user michellet1212
2 reviews
0 helpful votes
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October 7th, 2021

If you are looking for a little variety in your workouts, this program is a must! The trainings are amazing! They take you to the best places so you get to enjoy some beautiful scenery during your workouts and you never get bored. The trainers are motivational and engaging which makes the time past quickly. IFIT actually makes me WANT to get on my bike! AND, the workouts don't end on the bike as there are so many other ones available, even YOGA! We are definitely enjoying and using our bike so much more with the addition of iFIT!
Disclaimer, I was given a discount on a product in exchange for my honest and unbiased opinion.

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Thumbnail of user seanaf4
1 review
0 helpful votes
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June 17th, 2021

If you need motivation to keep exercising, get your membership with iFit. I love using these workouts with my Proform Pro C22 Bike. That piece of equipment came with a free membership for one year, but I will be renewing once the year is up. The trainers talk with you and help you get through the workout by pushing you and helping you push forward. Each workout helps you move toward the next one. I received this product for a reduced price in exchange for my unbiased and honest feedback.

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Thumbnail of user melaniec427
2 reviews
0 helpful votes
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November 15th, 2021

I received a ProForm spinbike with the iFIT app for evaluation purposes and in exchange for my honest opinion. After using it for a few weeks, I can highly recommend this company for anyone who gets bored easily while working out. The changes in scenery, and the variety of workouts available are exactly what I need to stick to a routine. It's also easy to customize your workouts to your physical capabilities.

Products used:
ProForm Carbon CX

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Thumbnail of user jasonp1251
2 reviews
0 helpful votes
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November 6th, 2021

I recently received a NordicTrac treadmill. I've really been enjoying the trainers. They are knowledgeable about fitness and even the area they are exercising in. They keep me motivated and are really upbeat. I received equipment for a discount for my unbiased review

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Thumbnail of user svenip
1 review
0 helpful votes
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November 12th, 2021

Love the flexibility this iFIT program provides to the average user. I got this iFIT on a treadmill and love it. It motivates me to workout virtually with trainers and in areas around the world. Very interactive and the trainers on the program are amazing. Love working out again thanks to this program.

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Thumbnail of user alaexm
2 reviews
0 helpful votes
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October 23rd, 2021

IFIT has helped keep me motivated to push myself on my journey to healthier lifestyle. Covid has really affected my ability to go to the gym. I'm really glad that I found this product. I was given a discounted rate for my unbiased opinion.

Thumbnail of user wendir35
2 reviews
0 helpful votes
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November 9th, 2021

I use iFit when I use my new exercise bike. I love all the options I have for different workouts and different coaches. I feel so motivated to exercise!

I received discounted product in exchange for my honest opinion

Tip for consumers:
If you have any questions, reach out to their cuatomer service for quick answers

Products used:
Upright bike with iFit subscription for exercise

Thumbnail of user angel11
2 reviews
0 helpful votes
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September 19th, 2021

I've used home exercise equipment and it got the job done, but I didn't expect iFit to make such a difference. Personalized workouts with friendly trainers and awesome scenery has made me really want to work out. Since Covid, we've stayed home a lot. I've missed getting out. I finally decided to get a NordicTrack treadmill and attempt to get back in shape. I may not get to travel, but iFit lets me see and hear about new places as I walk with the trainers on the trails. I exercised some because I needed to before I had iFit, but I definitely didn't love it. I look forward to my walk now, seeing somewhere new. It's nice that it learns my preferences and adjusts my workouts to be challenging but manageable for me. It's also nice to have the app so I can continue my workouts when I can't use my equipment. I don't think I can go back to staring at a wall when I workout again. I received this at a discount in exchange for my honest review.

Tip for consumers:
The app is super helpful. I would download it to my phone as well.

Products used:
iFit program on NordicTrack treadmill and the phone app

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Thumbnail of user kaylas315
2 reviews
0 helpful votes
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October 19th, 2021

I was very pleased with the ease of use with the iFit app when I downloaded it for the use of my treadmill. I liked how it had different options to use for individual or family use. It bluetooth connected to my treadmill quickly and had no issues!

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Thumbnail of user colleend318
2 reviews
0 helpful votes
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October 15th, 2021

I waited almost a year before I tried a fitness program. Initially being very out of shape I was super worried that all the workouts would be above my fitness level and that I would quit before I even got started. My friend uses iFit and highly recommended the brand to me so I decided to give it a try. I am so glad I did. There are so many workouts avaliable I could hardly believe it! And being brand new to fitness I contacted customer service and they were incredibly helpful in assisting me in where to start. They were so warm and friendly and I am so glad I took a change several weeks ago. I am now happily on my way to getting fit! I received a discounted product in exchange for my honest feedback.

Thumbnail of user tyriqm1
1 review
0 helpful votes
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October 18th, 2021

IFit is like no other program I have ever used. Like other people, I have gained a ton of weight during covid and iFit has helped me drop some of this weight. There a ton of workouts and trainers that have kept me motivated to lose weight. The trainers will keep your attention during the entire workout.
I received a discounted product in exchange for my honest opinion.

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Thumbnail of user anitag244
3 reviews
0 helpful votes
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September 19th, 2021

I am highly impressed with this company. I received a norditrack bike with iFit membership on it at a discounted rate in exchange for my honest review. I love all the different programs the iFit offers along with the trainers on there as well. The trainers are so encouraging and really keep you motivated. Also there are so many different programs I always have something different to choose. The company is also very helpful and quick about answering any questions I have had about the programs.

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Thumbnail of user monicas584
2 reviews
0 helpful votes
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October 15th, 2021

I downloaded iFit because the bike I got included a free 30 day trial. I have been signed up for iFit for almost a month and am addicted! I have contacted customer service about the cost, and they were kind and quick to answer my questions. I enjoy the spin classes, because due to Covid I have not been to a gym or class in almost 2 years. I did receive a bike at a lowered rate in exchange for a truthful and candid review about the equipment.

Products used:
iFit and a ProForm bike

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Thumbnail of user heliona
2 reviews
1 helpful vote
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January 3rd, 2022

I received a 30 day FREE trial through my Nordic TRack purchase. No matter how hard I tried, in spite of spending HOURS on attempts to divine the secrets of connecting to the Ifit TV app, I was unable to get through.
Every time out the dozens and dozens of attempts to log in I kept receiving the same message "Something went wrong. We are working out some technical issues on our end..."
I finally decided to upload my credit card believing that this was the reason for the login failure. But instead of enabling to log into the app, Ifit Canceled my 30 day free trial period! And charged me $120 (NON REFUNDABLE!) annual membership - which I absolutely had not intended to sign up for. Certainly not without first getting a chance to try the app.
I called customer service numerous times and was put on hold for hours and hours. I even left my phone number for a call back. But NO ONE got back to me.

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Thumbnail of user brandig88
2 reviews
0 helpful votes
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November 15th, 2021

My bike is the iFit Proform 300ci. It arrived quickly and was super easy to set up. It is really comfortable to ride and has a great display. The quality is amazing for such a low price. I am super excited to use this bike on weight loss journey. I would highly recommend this bike to anyone!
I received a discounted product in exchange for my honest feedback.

Tip for consumers:
Just get one- you won't regret it!

Products used:
iFit Proform 300ci

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Thumbnail of user virginiah728
2 reviews
0 helpful votes
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September 27th, 2021

Super grateful for this program! At the end of my pregnancy I was unable to really do much, so with ifit I was able to use my exercise bike and do leisure rides. I wasn't able to walk. I had to move but was limited. This allowed me to move.
Now I am not pregnant. I am able to walk run hike, etc. I use the treadmill programs most at the moment. It is integrated into my equipment and automatically adjusts my speed and incline based on the videos. So say I set my comfortable pace at a 3, and then trainer does small bursts of speed it will automatically speed up by. 3 or however much, then it'll automatically slow back down to my pace. Or you can just let it pick the pace and go with it.
The options are amazing. Not to mention thw locations! One training is a psychologist and her program is about meditation and distressing.

Thumbnail of user angelam1724
2 reviews
0 helpful votes
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August 11th, 2021

I've been wanting a spin bike with a screen for a while now, but after watching the Olympics and seeing the NordicTrack commercial for a bike on there I couldn't wait to get one with iFIT. The good news is the fist night, I had the bike assembled and the iFIT ready to go. I love it! I love that I can go riding anytime now from the comfort of my own home and with an iFIT trainer. I've really been struggling going outside as the weather is too hot right now or the roads are slick because of rain. With the iFIT, I can jump on classes, and I do not feel like I am alone. It really makes the time go by fast. I would definitely recommend NordicTrack as they are more cost efficient as the other more expensive brands and provide a fantastic workout! I received discounted product in exchange for my honest feedback.

Products used:
NordicTrack, iFIT

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Thumbnail of user jennah153
2 reviews
0 helpful votes
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November 1st, 2021

I recently got a ProForm Bike with IFit trial. First, the bike was easy to assemble but I would recommend doing it with 2 people because my wrists got tired after awhile. (I have carpal tunnel.) I appreciate the the bike came with dumbbells because I can use those to cross-train, or to at least keep moving when I need to take a breather from riding the bike. The IFit app is super easy to use; very intuitive! I love that it came with a trial period because I am more likely to try something new if there is a trial period. However, I will be signing up for a subscription once my trial is up. I received this product at a discount in exchange for my honest feedback.

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Thumbnail of user stephaniel1209
1 review
0 helpful votes
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October 28th, 2021

Honeslty, I couldn't be happier with my new exercise equipment. It has made getting a workout in extremely easy. No longer do I have an excuse not to make it to the gym when I now have a piece of the gym in my home. My husband also loves the ease of getting a workout in before work. I will definitely be going back to iFIT for my next equipment purchase. I received discounted product in exchange for my honest feedback.

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Thumbnail of user melissaa1020
2 reviews
0 helpful votes
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October 11th, 2021

Subscription service available and professional coaches for inspiring productive workouts. Easy to fit in my schedule. Variety of programs to choose from. Can use on console or ipad.

Thumbnail of user beatrizr46
3 reviews
1 helpful vote
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October 15th, 2021

I was looking for ways to workout during these crazy times. My family first thought I was crazy and all said to wait until I can go back to the gym. I received it quickly, assembled it myself and synced the app myself. My family is now jealous because I have my own workout schedule and trainer. IFit has been very responsive and helpful. So far, I have no complaints other than my family now envious of my success. I received a discount in exchange for an honest review and I'm really loving every minute I've used it. I don't have to wait for a gym, I canceled my membership and invested it on my yearly app. The app is way cheaper than my gym membership.

Tip for consumers:
Get the app.. Well worth to obtain optimal experience.

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Thumbnail of user melissap1986
1 review
0 helpful votes
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December 30th, 2023

I currently have the S15i cycle bike and about 1 month ago my ifit program stopped working everytime I logged in it would say there was a problem logging you in so I reached out to customer support, I should mention that I contacted IFIT 7 times and have spent countless hours trying to troubleshoot this issue numerous times noone was able to resolve my issues their answer was our programmer is working on it call back in 24 hours, we'll that was just a scam to get me off the phone because they didn't know what to do. The final time I called I had asked to speak with a manager I got about 5 minutes into the call before the phone hung up and the supervisor didn't even call me back or send an email. I'm appalled at the way this is being handled i have a bike that I purchased and a membership that I can't even use and these people could careless about solving my issue.

Thumbnail of user amyr1301
2 reviews
0 helpful votes
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October 21st, 2021

I absolutely love the workouts I am getting from iFit on my bike. I had been researching anther bike before and it was expensive and hard to navigate. I am glad I went with the proform/ifit program instead. It's highly motivating and really easy to follow!

Products used:
proform, iFit

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