Igp

I have ordered special gift for my friend on his birthday, first of all they didn't deliver the product more over they refused to refund my money. I'm planning to report it to consumer court...everyone should do the same.

Order ID*******, this bad review is in context with my recent order you guys messed up bad time. You have no idea how it feels that brother had no rakhi on his hand because of a lame irresponsible company like yours

I ordered a birthday gift for my sister in-law, a good luck plant and a box od choc and set of dried nuts and fruits from india. 1st issue, delay in delivery and 2nd issue, extra delivery charges from which is not mentioned upon purchasing. I am so embarassed when I found out from the birthday celebrant about the extra charge, of course I told them not to receive the item! I sent an email to IGP and asked them to cancel my order and demand a refund! Hope to receive a response from them

Biggest fraud company. Many time order not deliver for next 2-3 Months. Refund amount event not credited in many days. Please please please never place order otherwise you will be mental, financial distrub if you place bigger order. Stay away and never order to keep your self happy. Be happy and stay away...

Ordered Rakhi on 14th Aug.
Suppose to be deliver by 18th. Not delivered by 21st.
Irony is received a may of successful delivery on 21st.
Seems to be a fake site

They mark delivered even before the actual delivery. Local representative +91 ******* ******* is misbehaving. Then he expected a ten rating for his shoddy service.

The central customer service team is equally bad. No help even after lodging complaint through phone and mail

Suggest that people rely more on some local florist rather than IGP

I ordered 10 oriental lilies from them for 4270. They supplied 5 LOCAL lilies ONLY, instead of oriental lilies. They continued to justify their mistake as a one time error and started offering a 30% refund. I then reported them to American Express for FRAUD. After several repeated mails to the company they somehow agreed to refund 50% of the amount as they only supplied 5 out of 10 lilies. However, THEY CONVENIENTLY IGNORED THE FACT THAT THEY SUPPLIED LOCAL LILIES AND THE WORST QUALITY. I made a mistake by going to them and not to Ferns n Petals who are at least honest!

This is the second time now. They just take the order and never updated the status. And when you start asking for refund they just never respond. Never trust this site. I'll be reporting them to the consumer protection bureau.

In the application it shows same-day delivery but, I am not able to process the order. Tried to connect with the chat people on the application and waited for 2 hours but still, there was no reply. The tagline that you are posting on the application is that same-day delivery that is fake. A customer who was searching for gifts for more than 3 hours wasted time and at last I was not able to place the order. The service is so poor from your (IGP) side. At last, in 30 minutes I made an order from "Ferns N Petals" I Will not recommend this website to someone better order from Ferns N Petals which is the best, easily accessible, and has quick response.

I feel compelled to share my deeply disappointing experiences with IGP, which have left me profoundly dissatisfied for the second time in recent months.
My first encounter with IGP was through Order Number *******, placed on October 23rd, 2023. Regrettably, the order failed to materialize, IGP acknowledged the issue, offering little reassurance for the future.
Hoping that this was just a one-off, I reluctantly decided to give them another chance, placing Order Number ******* on February 15th, 2024. This time, the order was meant to bring joy to my parents with flowers and a cake on February 16th, 2024, with a promised delivery window between 9:00 AM and 1:00 PM. However, the entire day passed without any sign of the delivery or even a courtesy update.

Such consistent failure to meet basic delivery expectations is incredibly frustrating. IGP's inability to deliver on their promises has severely eroded my trust in their services. Would not recommend this to anyone.

You will see all fancy premium quality gift pictures on their websites looking at them you pay premium and what gets delivered is all crappy stuff. Doesn't even match the picture. On top of it when you are sending gifts out side of india they ask for recipients email address and now poor recipient has pay custom duty to receive the gift. That is so annoying. Never ordering from them again.

Don't use this company. They will only cause you stress. You pay a high price for shipping, then they don't deliver the products. They don't get the senders or recipients details correctly which results to you never knowing where the parcel is at or what's going on. You can spend an hour easily for a week asking them for a simple task but they won't do anything about it. They will use words such as trust me ma'am or sir which is hilarious, and they know customers have no choice so they can do whatever they like.
Do not use this company, unless you want to lose your money, mind, time and mental stability

I have ordered from here a few times now & they are always late with the delivery. The whole point of having something delivered on a special occasion is spoilt. I ordered my date of delivery prior to Diwali hoping if they are late still they might deliver on time but as always the delivery will be 3 days after Diwali. Very disappointed. On top of that they don't refund if we ask for money back, they won't cancel the order if we ask to cancel. Btw once a wrong product was also delivered, not surprised. Pathetic service. I will be exploring other services.

Stay away.items not delivered as committed. No one responds to phone call, messages or emails.more than money you can be sure of disappointment on missing out on ocassions

One of my product was delivered at the wrong address and the other product's id was not generated. It's been 2 days and still waiting! Diwali is over. Imagine in compensation I get ₹215. I keep calling every hour but no response.

IGP ruined my Rakhi festival. I ordered Rakhi with gift hamper and additional sweets. IGP sent Sweets with out Rakhi that was sent to all my 5 brothers. Instead of Rakhi they sent debris in package. When I called them no one picking or answering from customer support service. Huge disappointment on festival season.

I understand that most of the online delivery agencies in India are frauds. This one is at a different level altogether. I ordered a Heart Bouquet of Red Roses & Ferrero Rocher. This agency wrapped up something with golden-colored paper and placed that as Ferrero Rocher. Really? I sent a video to this agency. Guys, stop this nuisance for sucking money! What did you think that we are all idiots?

I ordered Rakhi to be delivered in Netherlands. Firstly they charged so much for delivery, secondly failed to deliver even after 20 days of scheduled delivery date. With multiple emails follow up there customer representatives, they just ignored my email and not providing me the refund of not delivered item. Highly unprofessional. They are not be TRUSTED for international shipments primarily.

If there was a choice of NO stars, that's what they deserve. Screwed up my orders, and only 1 out 3 orders were delivered. All orders to be delivered to US, albeit different States. One order got delivered, one apparently sent in Europe, and one totally no status provided. Terrible service!

They showed order is delivered but I didn't received it. And customer service is also horrible. They can't fulfill their promises they quote. Better to look for other alternatives. If you are trusting them, you will surely be disappointed at end.

I ordered gifts for my family for Diwali of 2021. Gift was not adequately packed which led to damaged item at time for delivery. Issue was reported on 2-Nov-2021 and since then I have been asking them for return of my money. Its been more than a month & so far only email exchanges have happened. They want return of item but its only the customer who has to follow-up asking when the return is to be picked up. Looks like IGP team just wants to make quick money & doesn't value customer sentiments & satisfaction.

I ordered a gift hamper for my friend's birthday that had a silk stole on it. When she opens the hamper she found stole with US flag and "Washington under attack " written in bold letters on it. She called me and said she would never use it coz of its content that it shows some kind of hatred and is highly inappropriate for a birthday gift. When I wrote to IGP about this they said it cannot be returned after purchase. Attaching the pic so that everyone is cautioned before buying it.

My order was not placed due to some technical glitches and payment was done, but the support team responded quickly.
The product was delivered on time and packaging was beautiful. The product also turned out to be good
Loved the website.