IHerb was once a great company. I've ordered from them many many times over the last 5+ years but never again. Their prices are now barely competitive rather than great and their shipping also has gone from cheap and trouble free to the slow expensive runaround that it is today. Canada post will no longer even attempt to deliver your package to your door because "by request of sender" the package will be held at a local office where you will have to pick it up AND... yes you guessed it... pay some undisclosed amount in bull$#*! fees and taxes. IHerb had their day but it's over.
Very disappointed. Bought bamboo hairbrushes that were actually mostly plastic. Took ages to arrive and when the box got here they'd used a huge box and filled it with plastic air padding. Completely ridiculous and obviously not at all concerned about our planet. They're just profiteering on the eco trend. Will not buy again.
I've been buying from iherb for 10-15 years; I had slowed down when they started this new "rewards" system that expires too quickly. Today, they emailed me an offer for $5 off my next order (good only for 48 hrs.). I ordered $45 or so worth of supplements. The website showed the $5 credit when I logged in, but after reviewing my order (after it was complete), I realized they didn't give me $5 off! I emailed them; the lady first responded requesting me to email them a "copy of the email screen" (the offer, I guess). I sent them back a nasty reply stating that they'd lost a long-time customer, and she emailed back something vague about $2.88 in "rewards". This company is clearly feeling heavy competition from Amazon (who isn't?), and they've decided to "nickel & dime" their customers any way they can.
Bye, iherb...
Since it's been under new management customer service is non existent. Literally. You can't even call them anymore. Via email they'll encourage you to use their live chat but the hours leave a lot to be desired.
Last week I paid for next day shipping only to receive the package 4 days later with an apology. IHerb + it's apologies fall short contrasted against who they used to be. I'm a long time customer of ten years and I'm moving on. Sad to say. It seems the customer is iHerb last priority now a days. Bummer. IHerb used to be awesome.
Great company, order most months and get my products safe and quickly with no issues, know heaps of others who do without issue also. Recommend.
A lot of the reviews mention having to pay extra post fees but this is the country which adds these import taxes on not the company so really isn't their fault, so not accurate reviews. I have had no issue and never been added anything extra as its under my countries import tax duty.
I placed an order in the May and the expected delivery date was supposed to be within a week. After a few weeks went by I reached out to iHerb about the missing order. I received a generic rely along the lines of... Due to covid 19 and unprecedented customer demand... blah blah... it may take longer than usual for a response. After no response for another week + I tried contacting them via the "24/7 chat" which clearly generates answers through a feeble bot. In the meantime I noticed suspicious charges on the credit card I had used for the purchase which broke up the amount into 3 identical smaller charges. I disputed these bogus charges with my bank and they were reversed. In the meantime, not a peep from iHerb. Stay away! Total scam operation!
I ordered from the uk website, the invoice clearly stated zero taxes and duties, the parcel arrived and dhl demanded an extra £16 for tax or they would send my parcel back. I refused and am now fighting for a refund but after contacting the terrible customer service department it is looking unlikely. Dont bother wasting your time or money on this site!
They used to have great service when the company was still small. Now they are a billion dollar business shipping worldwide and the service has became very poor. Don't be fooled by their cheap shipping rates as their product prices are much higher than other companies. I had bad experience of never received my order and there is no phone number to call them, and no refund. Emails to their customer service got no or very late reply. Why a big company does not give you a number to call them? My advice to you - do not buy from this company, especially for international customers. There are many other companies selling supplements online are much more reliable. I had been their customer for over 10 years until now their service has deteriorated so much that I have to buy from another company whose shipping cost is a bit higher but the product prices are generally lower and they have a 800 number you can call with refund if order lost.
I am a huge fan and use this site to buy my supplements whether I am in the US or abroad. The items usually ship quickly and the cost of traceable shipping is normally between $4 - $8.00. Of course, if I'm outside the US there may be customs/duties/taxes, but that is normal and has nothing to do with iherb itself. I have been using them for 5 years and will continue to do so. I see many comments here by people who are angry because they didn't know they had to pay taxes when the goods arrived--that is very common in international commerce has nothing to do with iherb itself.
IHERB claims to ship from abroad when they probably have some warehouse in the destination country, and charge you the DHL custom clearance flat fee which corresponds to no real work from their part.
Never buy from outside Europe; just use Amazon.co.uk, where you won't have any surprise with the custom taxes invented by DHL which don't respect the legislations in the destination country.
Even though you can prove it, they will hold your goods in hostage: pay up or else. I told them to **** off anyway.
A racket.
Ordered two items and received an order confirmation email that it would arrive in 4-5 days. Package never even shipped after the expected arrival date. I finally contacted them and they said they cancelled the order. Apparently they needed more info from me (which I dont know what they need other than payment, contact, billing/shipping info I provided) in a timely manner. First of all, how was I supposed to know that additional info was needed if you never even notified me? Secondly, why would I get an order confirmation email if more info was needed? Lastly, at least notify me when the order is cancelled! Ugh. Sounds like similar issues happened to a lot of people. I wont be ordering from them again.
Do not order from this site - one order came in two deliveries - wrong items and missing items. I have an order # and it just arrived but they don't want to help you unless you take pictures and send them. Horrible provider - be smart and find someone reliable. The company responded by saying a picture is required by companies for returns or mistaken deliveries - so not true I-herb. I order on line quite often - first time I have ever been asked for a picture for the companies mistake - just a tactic to make it harder for consumers to get a fair deal. No problem the products you offer are widely available from consumer-friendly companies.
Dear Valued Customer,
For wrong item claims we need actual proof which means photos. If you feel like doing this so we can take care of an honest claim, which 99% of businesses require for such claims to protest against fraud, we await for you to provide those to appsupport@iherb.com.
Have a nice day.
Their site said ordered December 14,2023 and delivered September 15,2023. Items did not arrive. They told us to check with the neighbors, and then the tracking number said it went to Castle rock Washington. We're in Texas. Pretty sure we know our address. We asked for reorder and we're denied so we're disputing the transaction with our bank. The only way to communicate with them is by chat. Very frustrating. Would give 0 stars but not given the option. Do business elsewhere.
Dear Valued Customer,
We are sorry to hear of this and want to help. However, we need the order number in order for us to do so. May you please direct message us the order number? You may also contact our Customer Support team with the order number as well. Once received, we will expedite this matter in an effort to help.
Again, we apologize for what you have reported and are standing by to help further.
IHerb is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Shipping is free for US orders over $20 regardless of weight and very affordable internationally. They carry dozens of trial products, orders usually ship within 24 hours and so far all of my packages have arrived in perfect condition.
Dear Valued Customer,
Thank you for shopping with us and for taking the time to leave a review! Our teams work around the clock to provide the best shopping experience possible and we will continue to improve. We hope you enjoy all of the products you order and wish you the finest of health!
What a wonderful company to deal with! I have been their customer for over 5 years and have never been disappointed to date. Their website is very easy to navigate, the packaging of the products is perfect and the shipment is the fastest I have seen anywhere. They always have plenty of promotions and deals which are available on their specials & deals page.
And on top of that you can save 25% off your first order if you copy/paste coupon code IVA351 at checkout.
My experience with iHerb is definitely 10 out of 10 and I highly recommend them to everyone!
It's awful how iHerb treats their customer, and yet they claim they have excellent service. Very insincere and this is actually hurting iHerb's reputation. I've been investigating iHerb and I'm seeing negative reviews all over the Internet. There's no transparency. It's suspicious why they only have chat. I'm not surprised if they are trying to filter complaints. Management/Legal needs to know what's going on within their company. They might not even know that this increasing bad service is happening and can blow up in their faces soon. It's obvious iHerb wants to cut down on costs, hence they only provide chat support. Cutting down costs is fine, but don't do it when customer experience and the brand's reputation and trust is going to be affected greatly. It seems iHerb is becoming arrogant and feels they can treat their customers poorly since they're getting bigger.
Dear Valued Customer,
We currently have live chat with agents, a quick helping chatbot, and email support available for our customers. We try and provide a response within 24 hours of an email ticket being submitted. We value your feedback on this matter and promise you we are working constantly to provide excellent customer support. We wish you the best o health!
Ordered many times with reasonable shipping costs to Canada. Never had any problems with my orders. Now they only offer DHL Express to my location and I can't select Landmark global anymore. DHL express is way more expensive. Will not order anymore. Will now look for a Canadian company for my natural supplements.
Dear Valued Customer,
We regret to hear of this and Landmark Global has carrier restrictions which may be preventing you from placing an order. They may not carry certain items and we recommend contacting them directly to learn about which items may be preventing you from selecting your desired shipping method. We apologize for this inconvenience and wish you the best of health.
If I could give them ten stars I would. IHerb is an awesome company to shop. They have just about anything you could want and the customer service is great. It seems like the prices are always better than anywhere else!
They're a total scam. I've had the worst experience with these guys. Do not buy from them if you want to keep your money. This is my story, posted on their Facebook Page: I'm thoroughly disappointed with your lack of professionalism. You ought to be far more transparent about additional courier costs. I paid for a product, was shocked to see that I had to pay more than the product to DHL (not mentioned on your site at all) and am now told that I won't get a refund!
This used to be a reliable company, but they're shifty thieves now, so I made an account specifically to warn people here. I am dealing with the same things so many other people here have noted: I put in an order, was charged for it, and then was unable to log in again or check tracking. They have no customer service. They don't pick up their phones and they take about a day to respond to messages. (They completely ignore emails.) They're just giving me the runaround, pretending like they care. My account was deactivated for absolutely no reason, and they're just giving me the runaround to avoid speaking to me because they have my money. After reading other people's experiences having the same problems, I'm just glad I didn't spend thousands of dollars with these crooks and liars. Dishonest, thieving, and shady. Stay away from this company.
Order #*******
Dear Valued Customer,
We understand the frustration this must have caused and sincerely apologize. After looking into the account associated with the order number it appears that we had mistakenly identified it as a fraudulent purchase. We sincerely apologize as this was not done intentionally to keep money or for any other unethical reason. On the contrary, we utilize the latest state-of-the-art fraud detection software as well as other techniques to identify fraud. This is done to protect our customers from becoming victims of cyber crime, which is becoming rampant with other companies.
The money was refunded and if you have any other concerns, please do not hesitate to go to our "Contact Us" page and select either of the 3 methods available for support. We wish you the nothing but the best of health.
I received delivery notification package was delivered to front door. I live in an apartment building and I'm unable to go up and down stairs. The shipper UDS did not ring bell or text. Just left it outside to be potentially stolen. Had they rang the bell, I could have buzzed and had the items put inside the door. Had I known they used sub par delivery service I never would have ordered. USPS rings doorbell and takes it back for pickup if there's no signature. I have to wait 7 hours for someone to get home... Horrible!
Update: a neighbor brought the box up and put it in front of my door. All is not lost.
Dear Valued Customer,
We are sorry to hear of this incident. We review the performances of all the carriers we use on a regular basis and the feedback provided regarding your experience will reviewed as well. This is something we never want any customer to experience and we apologize for their mistake. If you let us know the order number we'd like to look into this further. We hope to hear from you so that we can help.
Answer: Yes, we have a lot of satisfied customers from the UK who have been ordering from us for many years. The only concern is the customs fees that are charged on the order. Unfortunately some customers are surprised about these fees or the value of the additional fees that get assessed.
Answer: Dear Valued Customer, Thank you for your quick response! If there is a carrier which offers the duties and taxes included then no additional fees will be charged. If the carrier does not state plainly in the cart review that duties and taxes are included, then it is likely that such charges may be required by the local government prior to receiving your order. However, you can email us at appsupport@iherb.com and include the order number and further details. We may be able to look into this matter further. Hope we have helped and we wish you the best of health!
Answer: Dear Valued Customer, We thank you for your inquiry. Unfortunately, we are unable to provide that information simply because we don't make that decision nor receive any of those funds. We recommend contacting the local customs office with such questions as they should be the ones who decide how much based on several factors beyond our knowledge. Please reach out to appsupport@iherb.com with your order number and we can see what we are able to look up in our system. We thank you for shopping with us and wish you nothing but the best.
Answer: Yes, iHerb uses only very reliable delivery services.
Answer: Well dont order from india. When the product will come to your door you will be surprised by the extra custom cost which is almost the price of your product. It happened with me i am from gujarat and i found out later that it happened with many others
Answer: Yes you will be charged extra, they dont make it clear when you place an order, but I was asked to pay an extra £15 sterling before they would deliver my goods to my home, so I refused and am waiting a refund of my order which they now tell me will take up to 6 months, not a good company to deal with, buy from home if I were you, I will not purchase from america again.
Answer: Catherine D. I'm sorry but I have no idea. Iherb is very unreliable on posting things outside US. I would suggest you to search somewhere else for your items if you are not a U.S. Customer. I had problems with not receiving my items, they didn't refund me after chasing them for over 6 months now and came to me with rediculoys excuses blaming UK customs and excise. I did bad reports to different sites to help customers to avoid then
Answer: Dear Valued Customer, We'd love to help but, for the iHerb account associated with the email provided, the last order was placed in December 2023. May you please provide the order number of the recent order so we may help? If this is, indeed, regarding an order placed almost 1 year ago, this has exceeded the time allotted for any claims. However, if this is a more recent order, you may also contact our Customer Support team who is always standing by to assist you.
Answer: Dear Valued Customer, We are sorry to hear this and want to help. May you please provide the order number in this review so we may reference your account? Once received, we will be able to expedite this and resolve the matter quickly. We are standing by and hoping to hear back from you soon.
Answer: Dear Valued Customer, We are sorry to hear this and it looks like an agent was able to assist you and reactivate your account. Customer safety and account security is our highest concern and, although we do our best to accurately identify fraudulent activity, in this instance we fell short. Our teams will continue to work on enhancing every aspect of our operations including identifying risk factors to more accurately identify suspicious accounts. Again, we sincerely apologize and understand the great frustration this must cause. We hope you decide to give us another chance in the future and we wish you the best of health.
iHerb has a rating of 1.6 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 423rd among Vitamins & Supplements sites.
Dear Valued Customer,
We apologize for the issues reported above and would love to look into this matter further so we can help you. We see that the order number was whited out in the screenshot you provided and need that information from you to verify the issue reported. We are in no way a scam operation and millions of customers around the world shop with us every month for their healthy lifestyle demands and are more than happy with our tremendous products, as well as, services.
We kindly request that you please contact appsupport@iherb.com with the order number of concern and any further details you feel we need to know to better assist you. We are standing by and excited to help you through this!