iHerb

IHerb was once a great company. I've ordered from them many many times over the last 5+ years but never again. Their prices are now barely competitive rather than great and their shipping also has gone from cheap and trouble free to the slow expensive runaround that it is today. Canada post will no longer even attempt to deliver your package to your door because "by request of sender" the package will be held at a local office where you will have to pick it up AND... yes you guessed it... pay some undisclosed amount in bull$#*! fees and taxes. IHerb had their day but it's over.

I've been buying from iherb for 10-15 years; I had slowed down when they started this new "rewards" system that expires too quickly. Today, they emailed me an offer for $5 off my next order (good only for 48 hrs.). I ordered $45 or so worth of supplements. The website showed the $5 credit when I logged in, but after reviewing my order (after it was complete), I realized they didn't give me $5 off! I emailed them; the lady first responded requesting me to email them a "copy of the email screen" (the offer, I guess). I sent them back a nasty reply stating that they'd lost a long-time customer, and she emailed back something vague about $2.88 in "rewards". This company is clearly feeling heavy competition from Amazon (who isn't?), and they've decided to "nickel & dime" their customers any way they can.

Bye, iherb...

Since it's been under new management customer service is non existent. Literally. You can't even call them anymore. Via email they'll encourage you to use their live chat but the hours leave a lot to be desired.
Last week I paid for next day shipping only to receive the package 4 days later with an apology. IHerb + it's apologies fall short contrasted against who they used to be. I'm a long time customer of ten years and I'm moving on. Sad to say. It seems the customer is iHerb last priority now a days. Bummer. IHerb used to be awesome.

I placed an order in the May and the expected delivery date was supposed to be within a week. After a few weeks went by I reached out to iHerb about the missing order. I received a generic rely along the lines of... Due to covid 19 and unprecedented customer demand... blah blah... it may take longer than usual for a response. After no response for another week + I tried contacting them via the "24/7 chat" which clearly generates answers through a feeble bot. In the meantime I noticed suspicious charges on the credit card I had used for the purchase which broke up the amount into 3 identical smaller charges. I disputed these bogus charges with my bank and they were reversed. In the meantime, not a peep from iHerb. Stay away! Total scam operation!

They used to have great service when the company was still small. Now they are a billion dollar business shipping worldwide and the service has became very poor. Don't be fooled by their cheap shipping rates as their product prices are much higher than other companies. I had bad experience of never received my order and there is no phone number to call them, and no refund. Emails to their customer service got no or very late reply. Why a big company does not give you a number to call them? My advice to you - do not buy from this company, especially for international customers. There are many other companies selling supplements online are much more reliable. I had been their customer for over 10 years until now their service has deteriorated so much that I have to buy from another company whose shipping cost is a bit higher but the product prices are generally lower and they have a 800 number you can call with refund if order lost.

I am a huge fan and use this site to buy my supplements whether I am in the US or abroad. The items usually ship quickly and the cost of traceable shipping is normally between $4 - $8.00. Of course, if I'm outside the US there may be customs/duties/taxes, but that is normal and has nothing to do with iherb itself. I have been using them for 5 years and will continue to do so. I see many comments here by people who are angry because they didn't know they had to pay taxes when the goods arrived--that is very common in international commerce has nothing to do with iherb itself.

IHERB claims to ship from abroad when they probably have some warehouse in the destination country, and charge you the DHL custom clearance flat fee which corresponds to no real work from their part.

Never buy from outside Europe; just use Amazon.co.uk, where you won't have any surprise with the custom taxes invented by DHL which don't respect the legislations in the destination country.

Even though you can prove it, they will hold your goods in hostage: pay up or else. I told them to **** off anyway.

A racket.

Ordered two items and received an order confirmation email that it would arrive in 4-5 days. Package never even shipped after the expected arrival date. I finally contacted them and they said they cancelled the order. Apparently they needed more info from me (which I dont know what they need other than payment, contact, billing/shipping info I provided) in a timely manner. First of all, how was I supposed to know that additional info was needed if you never even notified me? Secondly, why would I get an order confirmation email if more info was needed? Lastly, at least notify me when the order is cancelled! Ugh. Sounds like similar issues happened to a lot of people. I wont be ordering from them again.

Do not order from this site - one order came in two deliveries - wrong items and missing items. I have an order # and it just arrived but they don't want to help you unless you take pictures and send them. Horrible provider - be smart and find someone reliable. The company responded by saying a picture is required by companies for returns or mistaken deliveries - so not true I-herb. I order on line quite often - first time I have ever been asked for a picture for the companies mistake - just a tactic to make it harder for consumers to get a fair deal. No problem the products you offer are widely available from consumer-friendly companies.

Their site said ordered December 14,2023 and delivered September 15,2023. Items did not arrive. They told us to check with the neighbors, and then the tracking number said it went to Castle rock Washington. We're in Texas. Pretty sure we know our address. We asked for reorder and we're denied so we're disputing the transaction with our bank. The only way to communicate with them is by chat. Very frustrating. Would give 0 stars but not given the option. Do business elsewhere.

IHerb is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Shipping is free for US orders over $20 regardless of weight and very affordable internationally. They carry dozens of trial products, orders usually ship within 24 hours and so far all of my packages have arrived in perfect condition.

It's awful how iHerb treats their customer, and yet they claim they have excellent service. Very insincere and this is actually hurting iHerb's reputation. I've been investigating iHerb and I'm seeing negative reviews all over the Internet. There's no transparency. It's suspicious why they only have chat. I'm not surprised if they are trying to filter complaints. Management/Legal needs to know what's going on within their company. They might not even know that this increasing bad service is happening and can blow up in their faces soon. It's obvious iHerb wants to cut down on costs, hence they only provide chat support. Cutting down costs is fine, but don't do it when customer experience and the brand's reputation and trust is going to be affected greatly. It seems iHerb is becoming arrogant and feels they can treat their customers poorly since they're getting bigger.

Ordered many times with reasonable shipping costs to Canada. Never had any problems with my orders. Now they only offer DHL Express to my location and I can't select Landmark global anymore. DHL express is way more expensive. Will not order anymore. Will now look for a Canadian company for my natural supplements.

If I could give them ten stars I would. IHerb is an awesome company to shop. They have just about anything you could want and the customer service is great. It seems like the prices are always better than anywhere else!

They're a total scam. I've had the worst experience with these guys. Do not buy from them if you want to keep your money. This is my story, posted on their Facebook Page: I'm thoroughly disappointed with your lack of professionalism. You ought to be far more transparent about additional courier costs. I paid for a product, was shocked to see that I had to pay more than the product to DHL (not mentioned on your site at all) and am now told that I won't get a refund!

This used to be a reliable company, but they're shifty thieves now, so I made an account specifically to warn people here. I am dealing with the same things so many other people here have noted: I put in an order, was charged for it, and then was unable to log in again or check tracking. They have no customer service. They don't pick up their phones and they take about a day to respond to messages. (They completely ignore emails.) They're just giving me the runaround, pretending like they care. My account was deactivated for absolutely no reason, and they're just giving me the runaround to avoid speaking to me because they have my money. After reading other people's experiences having the same problems, I'm just glad I didn't spend thousands of dollars with these crooks and liars. Dishonest, thieving, and shady. Stay away from this company.

Order #*******

I received delivery notification package was delivered to front door. I live in an apartment building and I'm unable to go up and down stairs. The shipper UDS did not ring bell or text. Just left it outside to be potentially stolen. Had they rang the bell, I could have buzzed and had the items put inside the door. Had I known they used sub par delivery service I never would have ordered. USPS rings doorbell and takes it back for pickup if there's no signature. I have to wait 7 hours for someone to get home... Horrible!

Update: a neighbor brought the box up and put it in front of my door. All is not lost.