iHerbReviews 1,051

I purchased white stevia powder thinking that it did NOT have any added ingredients in it. When I read the label the 1st ingredient said Maltodextrin! It is bad for you and elevates blood sugar which is what I'm trying Not to do! Can't believe companies RUIN a perfectly healthy ingredient like stevia with garbage! I ope.ned it so it's too late to send it back now,besides shipping would eat up my refund. Glad I didn't pay full price.

God forbid you have a last minute conflict, an emergency, a simple time off request, they'll cut you with no remorse. They'll lie and say it's the best work life balance they've ever experienced, how their culture is bar none. Before I even started work they let me go. Yet they're desperate for help. Make it make sense. Run by a bunch of psychos that need to be checked in ASAP! If you want your freedoms stripped, this is the place. FTO is a joke, please do not fall into that trap! The negative reviews are all true! They don't deserve excellent hard working people!

Extremely suspicious system of reviews on their products which makes me question the quality of the so called "5 star" products they sell. For example there are reviews for products which are absolutely garbage write ups and yet they get 90 upvotes, and now I discovered they have a 'cash out' option for your rewards credits which are given to you after you post a review on a product. So people are clearly leaving positive reviews that arent sincere just to get their money. Now iherb will say that all reviews are legitimate purchases, which is true… but that's not good enough, why are they allowing reviews that clearly aren't sincere to receive 90 + upvotes (which means the poster earns more rewards credits) and I have noticed they're not rewarding a lot of the more negative product reviews or not rewarding/ publishing reviews that call out a bad or toxic ingredient in a product.

Twice i ordered a product from their site and twice they sent me the wrong item. "You got the updated version." Just because the product is from the same manufacturer does not mean it is the same product. One was geared as a weightloss supplement the other was a vitamin, same main ingredient but the other ingredients were totally different. They did refund my money whish was a plus but the fact they falsely advertise one product but send you another with the excuse "it's the updated version" but refuse to update their site and advertise the correct product they are sending out is bad business. I ordered Apple cider vinegar pills with Maple, cayenne and ginger. They sent me cider trim. Main ingredient is apple cider vinegar but the other ingredients are different. I can't take garcinia and even explained that to them when I placed my order the second time, thinking that maybe the first time was just a mess up. I still received the cider trim.

It's always a waste of at least an hour to navigate the website I'm trying to get a customer service live agent but you're forced to answer the same question that is the time with the virtual agent. What's the point of trying to be healthy environment supplements when these robotic virtual assistant make your blood pressure go up. Equally as frustrating as their new shipping company. Orders are now delayed and getting a refund is time consuming.

I just received a fully destroyed package and when i asked them to refund me, they wanted me to send back the package which is cost me the package price

Bunch of thieves!
They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what! He blocked me from both! Such a useless manager!

Don't buy from them ever! Not safe at all! That's why the SEC always rejected their IPO! They can't go public! They are bunch of scammers!

Recently I purchased a product which cost $45 and it kept me awake all night. It was a natural form of vitamin e. I tried it on and off for 5 days and each time I took it, I couldn't sleep, at all. Iherb have a policy of product reaction refund, which I applied for. Their answer was 'denied' that I needed to post the entire order back, to the US, if it were to be considered! As if. The postage would not be worth the return. And why the entire order? Just to make it impossible, clearly. I had been buying from iherb for more than a DECADE and had sung their praises to many many people. But now their operations have changed. Their refund policy is nothing but a marketing gimmick and their communications are corporate and robotic. I am so disappointed in them, even more so than wasting the $45

I tried placing an order for 4 bottles of California Gold Astaxanthin 12mg-120 count. The product detail showed expiration date oof 8/2023 so I was concerned about the product expiring beforehand since 4 bottles takes me into 2024. I tried contacting customer service but no phone contact available. I tried several times using the 'chat' option. The BOT was totally worthless. Left emails but no response. Very frustrating process and,
Just to save a few bucks?
NEVER WILL I DO BUSINESS WHEN THERE IS NO CONTACT...NEVER...AGAIN NEVER!

No number for customer service. They say use live chat it never works. Do not order from them you'll be disappointed.

I had tried to cancel an order, which had not been shipped yet, of coarse they shipped it a couple days later, and I was charged.
I then tried to return it, you can not reach anyone, you can not write down reason for return, once they have your money--TRANSACTION IS OVER.
I believe they are a bit on the corrupt side, as they wont even contact you, or allow you a means to contact them in person. And if they get your card #.
Change cards--they will continue to ship the unwanted item and deduct it from your card.
I WOULD NEVER DO BUSSINESS WITH THEM AGAIN

This site ripped me off my rewards because my account "was created in Russia". Like 10 years ago it was created there. Since then I moved and am a legal resident of the USA since BEFORE the war even, I do not support war. I changed my settings on the site: location, currency, language - everything American, even my legally changed name.
How come you take money from "Russians" but don't meet requests on your side? If I'm so bad because i was born in an aggressor country - why not taking my money after all? Why just not writing to me "sorry, we are nationalists, we support Putin - he calls all people who moved out of Russia "foreign agents" and we support him in that, we also discriminate people who chose peace". Why don't you just say it? How come taking my dollars is ok, using my American address is ok, collecting my personal information is ok, it's ok for you to receive my honest reviews, BUT because I was born in Russia, you treat me like I'm he president treats peaceful people - discriminate them!
You are nationalists.

I have been dealing with them for weeks. The tracking they provide does not exist and then they tell me they will reship the items. Again, the new tracking does not exist. I had to file a dispute with my credit card to get back my money. I wish I googled this company beforehand because I would have found this business shady by scamming people.

Iherb is the worst company to deal with, they have no customer service, they delivered my order to wrong condo building and will not accept responsibility and they will not resend my order.
I will never deal with them ever. The attached photo shows were they delivered the order but our building doesn't have leasing office or a postal room.

Would give 0 stars if possible.
Ordered some crackers and they never sent a shipping confirmation. "Customer service" said they would contact me regarding it. Never heard from them and that was a while ago.
Then placed an order from a different email and they never sent a shipping confirmation so I tried to login and I was blocked. Contacted them and never heard a response.

Don't be fooled by the B/S responses they reply to upset customers on this sitejabber page. They don't care about you, they just want to steal your money.

I placed an order and they processed payment, but i never received the product. They claim to not have a record of the order. Thank goodness PayPal doesn't hesitate to process refunds!

I have had some issues with my iHerb account, but now it has been solved. Thanks to iHerb support Team.

I received an email confirmation for my order on Feb 07,2023. I had trouble signing in to my account after that. After several more attempts, my account was blocked due to suspicious activity. When I tried to reach out to customer service regarding my blocked account, I was then informed that my order was canceled and I had to place a new order! Been waiting for almost 3 weeks for an item I urgently need and now I have to buy it elsewehre! So disappointing!

I placed an order a few days ago. The very next day, I tried login to possibly buy more product and received the " suspicious activity " prompt. One Day and there's suspicious activity on my account? Then I went through the ineffective chat bottle.
Today, two days after I created my account it is now deactivated. Now I have to write here because I cannot contact the business.
Let me tell you something. Before you reply with your copy and paste "We are sorry..." to this know that I have the Florida Attorney General's personal number in my contacts and met the governor several times. I am supposed to receive my package by tomorrow.
You may be an international company, but you are stealing from Floridians. If you want to avoid an expensive world of hurt my advice to you is to overnight deliver every order placed this week from the state of Florida. My bank shows that you took the money. I'm not waiting 7-10 days to get it back. Send the product you agreed to send or face the consequences of not being able to do business in one of the largest states that is continually growing in population.

I think I made myself clear, send every order placed this week from Florida, I'm not going to let you off the hook and take care of my order while you rip my fellow citizens off. Figure it out.

I ORDERED IN AUGUST AND CHOSE AUTOSHIP. I HAVE BEEN TRYING TO CANCEL BUT THERE IS NO RECORD OF MY EMAILS OR PHONE NUMBER. THE CHAT BOT CUSTOMER SERVICE SAID I HAVE TO CREATE NEW ACCOUNT WHICH MEANS I HAVE NO ACCES TO THE ORDERS THEY ARE CHARGING ON MY CREDIT CARD! THERE ARE NO EMAILS FOR ORDERS SHIPPED JUST A CHARGE ON MY CREDIT CARD. MY CREDIT CARD COMPANY SPENT AN HOUR ON PHONE TRYING TO HELP ME AND AS SOON AS CHARGES HIT THEY ARE GOING TO DISPUTE. I HAVE SENT SEVERAL MESSAGES BUT HEAR FROM NO HUMANS ONLY CHAT BOTS. DO NOT I REPEAT NOT BUY FROM THEM. I CANT GET THE LAST 4 HOURS OF MY LIFE BACK TRYING TO RESOLVE. THIS COMPANY SHOULD BE UNDER INVESTIGATION FOR FRUADULENT PRACTICES. YOU CREDIT CARD INFORMATION IS NOT SECURE...THEY WILL JUST KEEP CHARGING