IHOPReviews 108

I tried calling you a few minutes ago. I have always enjoyed IHOP. However, today was a disaster. I stopped to eat at the Rockingham, NC IHOP. I was the the only customer there except for a few in the next room finishing up. I ordered the pancake combo with hash browns, scrambled eggs and sausage links. I waited 15-20 minutes and had to finally ask another waiter about my order. He (not my waitress) brought out the eggs, sausage and hash browns but no pancakes. She rarely checked on me. The hash browns were cold and the eggs lukewarm. I sent the hash browns back. Finally the pancakes came. I asked him what the problem was and he blamed it on a shift change. However, all I could hear from the kitchen was loud laughter and folks having fun. I was totally ignored. I kept waiting on the hash browns but they never came so I paid and left. The way your staff is running your store will ruin your business. I called the manager and shared my concerns. He needs to do a better job of running the store. I am contacting the IHOP national office. No customer should be treated like this!

Took my son and his girlfriend here the waitress was not the best at all food was in a timely manner but the Pancakes were like rubber the edges was so ahard.the waitress never even came to give the kids a refill on the sodas.that's nothing I had to place a to go order of chickens strip and fries took almost an hour to get it there was a man after I ordered it he placed his order had more items them me and got his food way before I did the waitress went on break and no one still came to check to see if we needed anything very disappointing

I had ordered food for pickup at IHOP The waitress took her sweet time to bring me my food and by the time I got home I noticed that my hash browns were almost burnt on the top my scrambled eggs were so overcooked they were dried out very disappointed with IHOP I'll just start going back to Waffle House great food and service. And I still gave the waitress a tip to be nice.

Dumb asses ripped me off, ain't put strawberries or nutella on my crepes & my hashbrowns were cold.

My food was Cold and it took 30 to 45 min due to one cook and only two server costumer service sucked

Sammie (the manager or owner) greeted us as soon as we arrived with a smile! He took great care of us by taking our order and getting us seated within 6 mins (they we busy)! He really went above and beyond! Made our Sunday a great one!

The IHOP in Grafton, VA has really made a big mistake hiring the new manager. Don't know how she got the manager position but all we can say is that you made a mistake. She was our server several times before she became the manager.My mom and dad went their weekly and tipped her well as well as chatted with her after they paid their bill. On night my mom and son were waiting over 45 minutes to get their orders placed and no one would stop at their table. This same server was there that night and did not do anything to help out but instead my son overheard her saying she was going to spit in their food because my son was wondering what was taking so long. My mom really likes the food so wanted to come back and order takeout instead of seeing that server again. Welll this server is now the new manager.There was a lady waiting in the lobby with us for her paycheck and this manager said she was going to call the general manager. Well this lady wanted the phone number to the general manager and she went outside and made a call. The lady came back in and looked she was going to cry and said that the manager had told the general manager that she was drunk and disorderly and wanted to know if we would vouch for her.My mom said sure because we both noticed that this lady was really staying calm and not making a scene at all. Well the lady asked if my mom for her phone number so that the general manager could speak with her but we never heard anything.After that the lady said if you knew what went on in the kitchen you would never eat here again. So, with all that said we are wondering about the people you employ the way they treat their employees.

Our waiter was very nice and very good at her job and our food came out in time and the food taste great!

IHOP has raised their prices - which would be ok as long as you still felt like you received good value for your dollar. Unfortunately that is not the case. First the drinks are now 3.50 for a very small glass. I got one refill so it was equivalent to an $1 drink anywhere else. We substituted the fries on one meal for broccoli which arrived cold and minus the garlic sauce and was also 3.50. Plus they didn't credit anything for not receiving the fries. I did insist they provide me with fries to take home but it was a struggle and they acted as if they did me a favor. I ordered a tone steak that was paper thin - they said that is the ihop tbone. Never again. They had to deprecate because it wasn't even a tbone - so the rest of my food sat and got cold waiting for that. My order had 3 items and all came out on separate plates - not looking appetizing at all. I talked to the manager who said they have new owners that are squeezing every penny out of them. I have been a happy ihop consumer for decades but this will be my last visit. For what we spent on mediocre food, we could have gone to a much better restaurant - from now on I will be going to First Watch, Perkins, Dennys. Don't waste your money / I left feeling ripped off.

I order a DoorDash order 7:05pm today. I receive some parts of my order. I've calling the 28 times and first two times it rung someone answered and hung up I've been calling sense and still haven't gotten through to someone I spent 47.00 to only received at least 15.00 worth of food

The worst service and food ever. I paid $53 for Pancake Sampler, and a Fish plate to be delivered. The pancakes came cold and dry. They never put a drop of butter on the pancakes. There was one little holder for the blueberries; cold, nasty and dry. They forgot my hash browns. There was no tarter sauce for the fish. How do places like this survive -the IHOP at SENOIA ROAD, FAIRBURN GA.? Then to make matters worse, they don't even have control of their own business to fix things. The Manager told me to Call UBEREATS. Yet, UBEREATS said:"You have to call the store". DISGUISTED!

I went to the Ihop in Waterloo Iowa and was impressed by the service by the manager and server. Also, the food was a good value. I will be back.

IHOP in Phoenix on 20 ave and Northern in Phoenix is the worsed IHOP. They have homeless hanging around day and night, they go in and use bathrooms for drugs,and bathing. Thy sleep all over there use outside for bathrooms. IHOP does not care. They serve burnt coffee, burrito has crap on outside,eggs are not eggs,bacon sandwich is not cooked, servers are dirty & so is restaurant. Awful management

I had it delivered as I am handicapped. Did not receive my 2 drinks, tried calling them for 5 hours, no answer, filled out the form for missing items, totaling over $6.00 still no answer. This was 2nd time this happened. I will not order again from them.

We have asked several times for them to cut some heat on, but we were told the employees were complaining about. It was too hot in here. We are sitting in an ice cold restaurant plus we have an 86 elder with us. It is 37 degrees Outside and about 40 in here. It was the same way the last time we came in. They truly need a manager out here.