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McDonald's

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Overview

McDonald's has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 332nd among Restaurants sites.

  • Service
    227
  • Value
    215
  • Shipping
    108
  • Returns
    116
  • Quality
    199
Positive reviews (last 12 months): 3.6%
Positive
2
Neutral
2
Negative
52
62
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How would you rate McDonald's?
Top Positive Review

“McDonald's Delivery: Fast Food Convenience with Caveats”

guillermo m.
5/1/24

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

Top Critical Review

“Can't get things right. Chocolate malt is really vanilla”

Suzanne F.
9/2/24

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

Reviews (533)

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Reviews that mention popular keywords

customer service (41) drive thru (36) quarter pounder (13) dining room (9)
Thumbnail of user suzannef278
Illinois
5 reviews
0 helpful votes
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September 2nd, 2024

This is a complaint about the Mc Donalds in Lemont, Il. I'm so tired of this place. Ask for a chocolate malt. Get chocolate milk. When I bring this to there attention. No I'm wrong I have to pay more money. OK, I've gotten two chocolate shakes recently both looked and tasted vanilla. I really think their machine needs to be fixed. Mc Donald's in homer comes out looking chocolate. And they are nice there. I have repeatedly complained to both managers. They need to both go to management school. Rude. Look at you like ok were sorry. Well fix it fix your personal problems starting at the top. I'm going to complain to the corporate office. Get with it. It's worth the drive to Homer Glen. And you pay exorbitant prices for this.

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Value
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Thumbnail of user javierh144
Arizona
1 review
0 helpful votes
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August 31st, 2024

I used to love macdonals the fries the big mac but noticed it's been getting bad well today i went and wow it's not just bad it's terrible their big mac was completely bad and the fries dry just horrible wow

Thumbnail of user bethb284
Florida
16 reviews
2 helpful votes
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August 24th, 2024
• Updated review

I did a take out order number 281 for 1 Hotcakes and Sausage and 1 Big Brk w/HC and 1 Hash Brown which is on the receipt i was given from Front Counter Side1 8/24/2024 08:20 AM. at the Cortez Rd location in Braden*ton Florida. When I got home and took the order out of the bag. I was not given the sausage I asked for and that I paid for that was on my receipt. I was not going back due to the incompetence of your staff. It is obvious that they do not verify the order from the ticket they have from what the customer ordered or they just don't care! I am very disappointed and will not be returning. This issue has been posted on all social media sites. Your staff needs to be trained on all aspects of customer service because I am sure I am not the only one who has received an incorrect order! VERY POOR SERVICE

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WRONG ORDER- INCOMPETENT STAFF
June 12th, 2024
• Previous review

I placed an order at the 3631 Cortez location on 6/2/24@ 11:15am and when I got home an order of chichen nuggets were missing that was already paid for. I had to make a return trip which was very inconvenient to get the nuggets which was out of my way. When I got to McDonald's again the girl said she did give me the nuggets the first time and she was very argumentative. I told her why would I come right back if the order was correct the first time? She did finally give me the missing nuggets. Apparently the employee who bags the order is not competent enough to make sure the order matches what is on the receipt. Very disappointed customer! This review will be posted on all social media sites!

Service
Thumbnail of user kylas74
GB
1 review
1 helpful vote
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June 20th, 2024
Verified purchase

Ordered via McDonald's app and McDelivery, it never showed up yet I've been charged. Nobody at customer service seems to care or be able to help. Just blaming Uber Eats?
Will never use again.

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Value
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Thumbnail of user bobj997
New York
18 reviews
4 helpful votes
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June 30th, 2024

McDonald's parking lot smelled better that the order kiosk.
Kids snot & puke on the kiosk screen.
So I went back outside, & split.

Thumbnail of user emilia.elsberry
Missouri
1 review
0 helpful votes
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May 4th, 2024

First While ordering the guy was on a call (probably with his soon to be ex)the whole time.
Then when you look back every one was on their phone. After that a very kind girl came to take over (thank u) and took our order but when we got our order it was cold, squashed and no one was really paying attention. Then when we
Went to go through the trash away it was completely overflowing and stunk very badly.
May the forth be with you and have a good day not at this McDonald's.

Thumbnail of user wilbrow453
Pennsylvania
6 reviews
1 helpful vote
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April 28th, 2024

After seeing online this Store in Duquesne Pa. Was open 24hrs, I caught a Uber to this restaurant. After the Uber had left I was told dining room was closed. I am a disabled veteran and don't drive. So this is a case a discriminating against the disabled.

Service
Thumbnail of user mckenzieh29
New York
1 review
0 helpful votes
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March 11th, 2024

The menu has become disgusting. No healthy options of grilled chicken or salads. I went with my two kids and bought 1 happy meal, 1 (2) cheeseburger meals and 1 double cheeseburger with a medium drink... $32... it is awful

Service
Value
Thumbnail of user kathyf927
Colorado
1 review
0 helpful votes
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March 9th, 2024

I visited the McDonald's in Forsyth, Illinois within the last hour. Ordered my favorite hot chocolate. The cashier took my debit card, swiped it, handed it back, and said nothing. No "would you like a receipt" or even the standard "thank you" came out of her mouth. In fact, I think she gave me the "side eye look" as I pulled away. If she's my cashier in the future I'll be sure to tell her you're welcome. And I don't have proof of purchase because I didn't receive a receipt, but my debit card was used. My name is below.
Thank you!
Kathy Fornear

Service
Value
Thumbnail of user jackl1022
Arizona
2 reviews
1 helpful vote
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March 5th, 2024

Every store Mc Donald's has I hope shuts down forever... The food is tasteless,they put their sauces on sandwiches so much it slides apart and is annoying to eat.The young adults are joke can't even talk to people or ring up order at all the kiosk are a real bad step for mankind and the way of world Boycott this horrible business and get better food and service.you lost my business and my family's too.

Products used:
Food

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Thumbnail of user antar1225
Georgia
1 review
0 helpful votes
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February 27th, 2024

I ordered a burger with everything on it, the smell of that tomatoe was odd kinda rotten.
Will never order it again.
Very disappointed
I'd rather make it at home than order from the gross McDonald's 😝

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Value
Shipping
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Thumbnail of user michaelb11801
Indiana
1 review
2 helpful votes
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January 31st, 2024

Horrible employees, slow service, mediocre food and now exorbitant prices. It's time society puts McDonald's back in their place, serving the people and not themselves! Poor customer service, the employees are third rate (go figure, they're all woke) and the food has not changed for the better. And you folks get record profits, each year. Time for you to be boycotted!

Tip for consumers:
Stop going to McDonald's

Products used:
Sausage egg and cheese and coffee

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Thumbnail of user ken.boone34
Maryland
1 review
0 helpful votes
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February 22nd, 2024

My wife and I ordered breakfast, we got a bagel sandwich breakfast meal. The bottom of the bagels are as hard as an man whole cover. Come on McDonald's do better with your bagel and biscuits. The biscuits are as dry as the dessert... You'll chock to death.

Thumbnail of user jonh800
North Carolina
1 review
1 helpful vote
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January 17th, 2024

I paid for a large FF and this is what I pulled from the bag. I vow to NEVER eat at any McDonalds ever again. We've been fooled our whole lives that this food is tasty. It is far from how a real burger should taste and the FF are just horribly greasy and salty. McDonald's has over a 100k stores worldwide…making billions per year. You pay for a Large fry and get a Medium fry. They steal from you when they clearly don't have to. McDonald's is Garbage y'all. Pure trash.

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Thumbnail of user dand1573
Washington
1 review
0 helpful votes
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March 3rd, 2024

I was at mcdonalds on 30 in plainfield ill. I go there every day i am off work. 3 days a week.
I take my dog bcuz they used to give a pup cup to the dog. Not any more though. Now they have to add to the 14.06 tab with another 30 cent charge for a pup cup. 14.06 just wasnt or isnt enough they desparately need that 30 cents. They are using product and MUST charge lets see if not mailing the 14.06 anymore will awaken the owner to the fact the 2 cents worth of whipped cream in a 1 penny cup will not make up the difference. If all the stores in my town charge then i guess the dog wont get whipped cream from mcds anymore. And Mcds wont get the 42.06 anymore.

Service
Value
Thumbnail of user rmarky98
Canada
1 review
0 helpful votes
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January 21st, 2024

Literally the worst. Missed 2 junior chickens after making a mobile order. Everything I son the screen for them. Proceeded to give me lip about getting my order wrong and getting mad at me after I was being so nice. I dont know just ridiculous

Thumbnail of user mariae1511
South Dakota
1 review
1 helpful vote
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January 25th, 2024

I hate how McDonald's makes you pull ahead in the drive thru when there is no one else behind you. I think I they do it to make it look like they got someone served faster, but in reality it takes longer to get your food.

Thumbnail of user afrae
Saudi Arabia
2 reviews
0 helpful votes
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February 15th, 2024

We ordered today 15 feb from macdonalds through hungerstation in dammam city the food and drink were soooooooo bad the bread and french fries was old chicken was row and not well cooked very old and smelly also the orange juice was spoiled expired and not fresh this is so bad from you macdonalds and from hungerstation as well im vomiting since i ate it today diffenetly we will have food poisoning by tomorrow this is not acceptable at all very disappointed 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 طلبنا اليوم من هنقر ستيشن وجبات من مطعم ماكدونالز في الدمام الاكل سيء جدا ونيء ومش مستوي الدجاج سيء ونيء البطاطس والخبز قديم وبايت والعصير خربان ومعفن وانا بستفرغ من ساعه اكلته واكيد الى بكره راح يكون عندنا تسمم حسبي الله ونعم الوكيل فيكم خدمه سيئه واكل اسوأ هذا الشي غير مقبول ابدا منكم

Thumbnail of user ancennela
Ukraine
6 reviews
0 helpful votes
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January 2nd, 2024

With all my heart, I beg you, never eat at this junk food joint.
Little did I know the quality of products stored in the warehouse could be so low. They impose the idea that they use only fresh products to cook their branded burgers, but at the same time, I decided to check it and was terrified. I cut the burger and noticed that the hamburgers cutlet was completely raw and stunk for real.
I'm sure that I will never come over the joints of mcdonalds again.

Service
Quality
Thumbnail of user susanp3212
New York
1 review
1 helpful vote
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December 13th, 2023

My order was 2 Big Macs, crispy chicken and 6 McNuggets, drive-thru order. The flimsy bag fell apart before I even drove away. One Big Mac fell out of its box. As did the McNuggets. The crispy chicken was just a piece of chicken which had no mayo or lettuce and was just slapped between 2 overly toasted bun halves. This is not what I have experienced in the past and will certainly not go there again.

Thumbnail of user perino85
Michigan
1 review
2 helpful votes
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August 1st, 2023

McDonald's has lost it's way. Customers are aware of how difficult it is to hire and retain employees. With that being said. It's not the customers problem. The problem belongs to management of each individual franchise. Adopt higher standards and pass it on. If you can't? Then move on to another career. Over the past 2 years or so the food has become awful. Soggy fries, cold burgers and the shake machines are always out of service. Ahhh...McDonald's...once an American institution. Now it's become a joke. How can the employees feed this garbage to people and keep a straight face?

Thumbnail of user nana63.le
Ohio
1 review
0 helpful votes
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August 20th, 2023

This McDonald's has the worst preparation of food and service on South High in Columbus Ohio.
The service is slow, our order was not accurate and the burger's were put together sloppily! Our fries and chicken nuggets were cold! There were 12 pickles on the double cheeseburger and both sandwiches fell completely apart! We waited for almost 15 minutes for our order to be brought out to car and There was so much grease that it soaked through the box and bag onto my clothing. We were so dissatisfied with the whole experience! I do not recommend this location to anyone!

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Thumbnail of user andrewf1235
Ohio
78 reviews
86 helpful votes
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March 31st, 2023

I am really tired of my family ordering slop from McDonald's. I tell them not to but they do it anyway.

Attached to this review is just a small example of how their food looks on any given order.

I am not asking for perfection but how hard can it be to use a little respect when making a cheeseburger?

This burger has ketchup slapped at one end. Two pickles slapped at the other end and the meat & cheese is somewhere.

It also appears that the bun was smashed between someone's knee caps.

When we get (5) large orders of French Fries, we only get 1-2 packs of ketchup. We use an eye dropper to make the ketchup last.

McDonald's also enjoys only giving you 1 napkin regardless of order size.

After our family is done sharing 1 napkin between ourselves….we finish off our meals with a quick wipe of our shirts!

Maybe McDonald's can use my photo for their commercial and replace their fake one.

1 photo is REAL. 1 photo is FAKE! Can you tell the difference?

Terrible!

Tip for consumers:
Maybe McDonald’s should advertise this cheeseburger on TV instead of the fake one.

Products used:
Sloppy, messy cheeseburger.

Service
Value
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Quality
Thumbnail of user jennai23
Maryland
1 review
0 helpful votes
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March 18th, 2023

Please put water on ur mobile menu im sick of going up to the window and having to ask and being given a very small cup. It's just water I think you could manage to give large cups of it for mobile orders or at least have it as an option

Thumbnail of user guillermomaripan41
Armenia
31 reviews
1 helpful vote
  • Send Message
May 1st, 2024

McDonald's delivery service offers convenience for those craving fast food from the comfort of their homes. The plus side is the speed of delivery, with orders often arriving sooner than expected. Additionally, the delivery tracking feature provides real-time updates, allowing customers to monitor the progress of their orders. However, there are drawbacks to consider. The quality of the food upon delivery can be inconsistent, with some items arriving cold or soggy. Furthermore, navigating the delivery app and resolving issues with orders can be challenging, as customer service responses are often delayed or unhelpful. Overall, while McDonald's delivery offers convenience, improvements in food quality and customer service responsiveness are needed to ensure a satisfying experience for customers.

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1.9
533 reviews
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