Ihoverboard

Dont trust dont buy. This company is a SCAM. I brought one of their scooters for £490. They sent me a faulty scooter, with a damaged rear wheel. I examine the wheel and I found broken scooter piece stick together with superglue. I sent them pictures of the faulty scooter and when I asked for a refund. They refused, they told me to keep the scooter for a while and instead of a refund they offered to compensate me £15. Dont trust, there is no refund policy. There is no warranty. There company isnt based in the uk or germany its based in china. This company has scammed and robbed many customers in the uk.

Purchased the off road all back hoverboard for Christmas. On Christmas despite despite me charging the device all Xmas eve the right motor wasn't working therefore the whole item was ineffective.

I immediately emailed the company who advised a number of things I needed to do. Once I had done everything they asked they wanted further proof it wasn't working so I had to send in a email with a video.

During this time they decided to change email address from.co.uk to com therefore no one was helping me anymore and a few months went by when I come across the hoverboard which is not gathering dust. My daughter is petering me now the weathers better to get this issue resolved. After a week I'm finally speaking to someone and have been advised they will send me a new motor which I need to install myself! Ridiculous! And also wait a month! Or if I want a full brand new hoverboard I need to pay £50 in delivery when I already spent 500 on this item which never worked. Now you're saying that the fault happened after 30 days even though my intial contact to you is within the 30 days! I will seek citizens advice and take this further it's disgusting

I brought from ihoverboard a few days ago, it's good, the color is nice, just in the video, bluetooth function is ok, can listen music, It has led in front, when you start it, the hoverboard says iscooter. I think it's this company brand, It's a good hoverboard.

Brand new I hoverboard electric scooter bought for my daughters birthday
Long story short the scooter hasn't ever worked as expected
15 mins is not good enough!

Reported issue they have sent us replacement accelerator and motor for us to replace

They refuse to swap or exchange for a working scooter
Solution to problem was disconnect the e brake and sent some videos to watch to do it

I will do my best to recommend everyone I know to avoid this company at all costs really disappointing customer service without a efficient resolution

AVOID IHOVERBOARD

Tried to purchase a board for my son before Christmas. Placed order and received confirmation along with a delivery time of 2 working days, as was stated on website.
Two days later got e mail in some sort of broken English stating I needed to pay an extra £18.00 for delivery. I promptly refused and requested email to confirm what they proposed to do and a threat to cancel the order. They did not respond so several days later I opened a dispute with Paypal and surprise surprise a response came, from the customer focussed iHoverboard, stating they needed to refund me as they did not have the board I ordered in stock. They wanted me to lift the Pay Pal dispute and would pay me directly but would take a day or so, and this is the best bit, as the accountant was not available to release the money. What a load of CRAP!
Of course I did not lift the dispute, I escalated it, and was paid back the money by PayPal.
As you can see not a good experience at all and I can only assume from what I have read from other reviews this company won't be around for long. Do yourself a favour and take a good look at the very slick website and see if you can find a section for cancellations or returns. You Won't find it!

I just recently tried to purchase a scooter and never got confirmation from the company for my purchase and got worried and looked for the company reviews which I then got worried as they were all bad. I then emailed the company to say I didn't get confirmation email of purchase or tracking number and I wanted to cancel the order and get my money back. They replied and said they never received the order and said to send proof thinking I hadn't screenshoted my purchase. I sent them and demanded my refund which they come up with another story saying they sent me n95 masks which they wanted to charge me for which I didn't even order in the first place as they were giving them out free with the Scotter. They refuse to send me my money until I refuse the package of masks which I don't need and didn't order to be sent back to them when the post deliver it to me. They are a Scam company is from China not in the UK. You can't get in contact with nobody on the phone as the numbers you are given are invalid. They take time to reply just prolonging the days that you will have from purchase. Stay away by all cots it's a scam