• GlareWheel

GlareWheel

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Overview

GlareWheel has a rating of 3.1 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlareWheel most frequently mention customer service. GlareWheel ranks 11th among Scooters sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
14
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How would you rate GlareWheel?
Top Positive Review

“GlareWheel Delivers Secure Packaging”

Jason A.
5/12/24

I recently ordered a new basket and replacement pedals for my Glarewheel EB-X5 bike. I'm happy to report that the entire experience, from ordering to delivery, was excellent. Fast and On-Time: My order arrived exactly when promised. No delays or waiting around – it was refreshing to have such punctual delivery. Safe and Sound: The packaging was top-notch. Everything was securely wrapped and protected, ensuring no damage during transit. Both the basket and pedals arrived in perfect condition, ready to be installed on my bike. Overall, I'm very impressed with Glarewheel's customer service. Their prompt delivery and secure packaging give me complete confidence when ordering parts in the future. If you're a Glarewheel owner looking for replacement parts or accessories, I highly recommend them!

Top Critical Review

“The worse company to deal with 😡”

Sylvia J.
10/23/24

Purchase an electric bike from them (through a third party). The back tire had a flat. Called customer service (no answer). Still had a warranty on it, and they refuse to replace the tired.

Reviews (22)

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Thumbnail of user sylviajohnson809
1 review
0 helpful votes
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October 23rd, 2024

Purchase an electric bike from them (through a third party). The back tire had a flat. Called customer service (no answer). Still had a warranty on it, and they refuse to replace the tired.

Thumbnail of user 1nosajjason1
1 review
0 helpful votes
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May 12th, 2024

I recently ordered a new basket and replacement pedals for my Glarewheel EB-X5 bike. I'm happy to report that the entire experience, from ordering to delivery, was excellent.

Fast and On-Time: My order arrived exactly when promised. No delays or waiting around – it was refreshing to have such punctual delivery.

Safe and Sound: The packaging was top-notch. Everything was securely wrapped and protected, ensuring no damage during transit. Both the basket and pedals arrived in perfect condition, ready to be installed on my bike.

Overall, I'm very impressed with Glarewheel's customer service. Their prompt delivery and secure packaging give me complete confidence when ordering parts in the future. If you're a Glarewheel owner looking for replacement parts or accessories, I highly recommend them!

Products used:
EB-X5 Electric Bicycle

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisae534
1 review
0 helpful votes
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May 9th, 2020

Absolute best customer service and quality. Ordered for my son's birthday. Came early but when he opened on his birthday the hoverboard wasn't working right. Received a return label the same day and they sent a new one as soon as the old was received. They also included extra straps for the go cart and checked in to make sure everything was good with the new one.

Thumbnail of user nicolel1754
1 review
0 helpful votes
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June 14th, 2023

I ordered a quad through target from them as a third party seller. They created a shipping so they could charge my card. Then canceled the shipment. But never notified target. So they not only pocketed my money but I have to explain to my kids that we get no quad. Target can't get me the money back because it shows in their computers that it's still on the way because the seller didn't report the cancellation. Even thought when you track shipment it says canceled. They are a scam! I've called, emailed, did the chat on their website and even target tried reaching them about the matter. No response.

Products used:
Quad

Service
Value
Shipping
Returns
Quality
Thumbnail of user briano136
1 review
0 helpful votes
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October 2nd, 2019

Bought this for my son for his birthday and he loves it.it was delivered Friday and he rode it all weekend long. Links it to his phone for music and off he goes cruising the neighborhood for hours at a time.

Thumbnail of user benc1296
1 review
1 helpful vote
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June 2nd, 2023

They took my order for a replacement battery.tracking was false.never respond to emails.blocked my phone calls.twice I ordered.2nd time they cancelled the order.all I ever wanted was a replacement battery for my scooter.they took me through hell.now I'm stocked with a scooter I can't ride.dont buy these scooter because it's hard to get replacement parts.

Tip for consumers:
Bad customer service

Products used:
Nothing I'm stuck with a scooter with no working battery.after over 100 calls and emails

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindad997
1 review
0 helpful votes
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July 4th, 2020

Bikes are awesome. They were delivered quickly and before our 4th of July trip. Im 64 years old and my wife is 58. There a blast to ride! Even for us older folk!

Thumbnail of user christopherc2183
1 review
0 helpful votes
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May 21st, 2022

I was silly and never got the extended warranty an after a year or so my back light started to get dim. Nothing to do with the product just my neglect. The guys at customer service were great helped me from the beginning to the end. IM A GLEARWHEEL CUSTOMER FOR LIFE!

Thumbnail of user justinr660
1 review
0 helpful votes
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February 25th, 2022

It works nothing else went wrong besides me trying to rewire it and if its possible for the company to send me eb-x5 controller diagram that would be amazing

Products used:
Eb x5 throttle

Service
Value
Shipping
Quality
Thumbnail of user mikes3114
1 review
0 helpful votes
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June 18th, 2021

Needed to replace a part on my scooter. Contacted Glare Wheel and there representatives assisted me with finding the right part and shipping the part in a timely matter. Excellent customer service.

Products used:
Scooter

Service
Value
Shipping
Returns
Quality
Thumbnail of user ratnar3
1 review
0 helpful votes
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January 5th, 2022

I LOVE THIS MODEL EB-X5 WONDERFUL EBIKE. GREAT COMPANION OF MY EASY TRANSPORT AROUND MY CITY - NEW YORK CITY. I AM ENJOYING SINCE YEAR NOVEMBER 2020. IT IS A TIME SAVING COMPANION. I MOVE AROUND MY CITY IN SHORT TIME RATHER THAN USE MY AUTO VEHICLE AND PUBLIC TRANSPORT.
SOLID INVESTMENT. BELEIVE ME THIS IS MY 2ND STAND BY EBIKE.

Tip for consumers:
SAVE TIME, EASY TRANSPORT AROUND CITIES. URBAN CITY BIKE

Products used:
ELECTRIC BIKE - GLARE WHEEL EB-X5

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidh4111
1 review
1 helpful vote
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June 16th, 2020

It is as advertised, overall fun ride, struggles on long or steep hills but a great way to get back and forth to the beach

Thumbnail of user michaelk2056
1 review
0 helpful votes
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July 4th, 2020

Fantastic product. Great for jogging or just being outdoors on these hot Summer days. Would recommend for anyone wanting to be and stay cool. MK

Thumbnail of user ratnar2
1 review
0 helpful votes
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August 31st, 2021

Ratna-NY
Glare Wheel Electric Bike - EB-X5 was purchased in 2020 November. It's an awesome vehicle for persons like me (Middle Class Family - in Urban Area) My neighborhood street parking after 4:00 pm very arduous. After I purchased this ebike I've no worries. I save gas $30 every week. This bike is very easy to move around my area.
This electric bike maintenance is very easy. All accessories are easily available online from Glare Wheel Technology Company. Company provides one year warrenty for Motor and Battery. All the accessories are available online. Customer Services are excellent.
Eventually I my daily routine now easy with this Glare Wheel Electric bike EB-X5. Further I wish to state and recommend anyone interested to buy an electric bike go for GLARE WHEEL EBIKES AND SCOOTERS.

Thumbnail of user wades65
1 review
0 helpful votes
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November 13th, 2019

Just done right good job, I have and will recommended glare wheel to others! This was my first time I had to write more?

Thumbnail of user markr1296
1 review
3 helpful votes
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June 9th, 2020

Dont let the same happen 2 you make sure things hold a charge. Check all products... don't do buisness

Thumbnail of user francescos40
1 review
0 helpful votes
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August 11th, 2020

COOL SCOOTER!

Brakes well and Accelerates nicely!

Now let's see if it's WOOD-PROOF! (I'm hard on things!)

Carrying up 2 flights of stairs covers my weight-training for the day!

Thumbnail of user salp38
1 review
1 helpful vote
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June 25th, 2020

I bought the S10 electric scooter and I am very happy with it, I definitely recommend it. Also the customer service is very good

Thumbnail of user joev814
1 review
0 helpful votes
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September 17th, 2023

I had my electric scooters charger replaced as soon as I reported it the it might be defective. Free at no extra charge

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilianad17
1 review
0 helpful votes
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June 3rd, 2020

Easy to use it took a bit to learn but they got the hang of it and they love it thank you my girls loved it

Thumbnail of user jairedc
1 review
0 helpful votes
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October 9th, 2019

My daughter loves it but the plastic shroud came broken that should have been disclosed before purchase

Thumbnail of user salw16
1 review
0 helpful votes
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October 26th, 2020

I bought the X5 electric bike from this company and I am very happy with it, I recommend this company

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