IKEA

Yes, you get what you pay for... Now, that doesn't really tell you much at all, does it?
O. K. Then... here goes. IKEA has so much "stuff" and to be candid, I really like most of the things they sell. From a price point perspective, with regard to furniture, it's in the "low to mid range" part of the cost scale. However, more importantly, they always provide a great value for their products. They are certainly worth "checking out". Go see... then write your own review!

I absolutely LOVE Ikea. Unfortunately we have none in our area, but when I get a chance to visit one, I HAVE to go! I love the little room setups which give you great ideas on how to decorate your own space. Yea, the quality could be better, but let's be honest. You get what you pay for. Some pieces I have had for years, and they are still standing - so that should mean something! Ha! Love the contemporary look as well. When I was little, I loved going there, because my mom would drop me off at the play area (Ikea in Germany) - and now I do the same with my kid...

I want to simply return an item (with a receipt and unopened) but there is a huge wait, so thought I'd write this. I've also just collected items from the online collection. This area was empty and the staff are just waiting for customers to collect, I asked if they could process my return but they said no. It makes me think that a company who is so efficient in there production must be purposefully making the returns process difficult...

I've been trying to get in touch with ikea for days because I made a purchase two months ago and never received it. Today I managed to talk to an attendant, he made me wait 57 minutes and I could clearly hear him playing video games during the service.
He didn't answer anymore even after I had passed the order number and I still don't have my problems solved. They could at least cancel the order instead of making me wait almost an hour for someone to play video games.

Ikea never disappoints me when I need a functional piece of furniture or storage solutions. I recently got some new kitchen cabinets and fronts. Love them! Custom look and quality without the custom price.

My purchase was a reading desk. They delivered a high quality piece of furniture which is well worth the money spent. Assembly was easy, and I have installed my working from home items already. It was a good referral by a friend and I think the world should know that IKEA is serving customers well.

My first time using delivery service from Ikea and was surprisingly satisfied on efficiency and constant updates while waiting. I was told by staff that they will just leave it by the door but found out there are 2 types of service. They brought it right to where I want them to be. Comparing to all other delivery services fr diff companies, I would highly suggest to use ikea delivery service especially if you dont have the proper vehicle required. I was so hesitant to use their delivery due to wrong info given by a store staff. I hope that they will continue to have the same satisfying service or better. Kudos and thank you.

I ordered a bookcase set (3 pieces) 3 weeks ago. I put together 2 and the third turned out to be missing the hardware. After trying for hours to talk to someone on the phone we finally got a very helpful person to order the missing hardware. The problem is that it will take about 10 days to 2 weeks to get here. Without the third shelf I cannot complete the pieces and my office is a mess of boxes and half built furniture.

I've been scheduled for collection of returned furniture 3 times today. To ensure they would come, we phone again to check. However, it was replied that we were given wrong information and the collection order has NEVER been placed. I was shocked that such a famous company has repeated exhibited very unprofessional customer service and never care about the customer experience of their customers. How do I suppose to re-visit the store for purchase again? Actually the customer service should deserve no star.

Called them 4 times this morning and got hung up on every time by a robot. Talked to a human 1 time who transferred me and I got hung up on. The website doesn't let you make a post package email unless you have part number and case number area of the email filled out. They dont call you back when they drop your call. You do however have the option to cancel through the email packages but if you decide that path shipping will not be refunded. So, my package was lost on the shopping path, never even made it to my state. You going to punish me now? Terrible support.

One of my favorites- decorating on a budget! Our family room is comprised solely of Ikea products, 100% Ikea and we receive more compliments on it then any of our rooms in previous houses we've owned. Chalk it up to the color coordination and excellent designers that Ikea has. Everything Ikea sells just looks good!

There's a reason why Amazon is winning this online race. The lack of effort by sites like Ikea.com is why. If ikea wishes to remain strictly brick and mortar, just claim it and leave online shopping to those who wish to tackle it.
The site is lazy, clunky and I can NEVER EVER log onto my account, no matter what I do. One spends hours shopping and picking items listed as available only for half the items to be knocked out the E-cart because the item is not actually available.
The customer service SUCKS, we're talking even for bot service.
They need to get their act together or leave the online market.

The website seems to look good, they even tell you if items are in stock in each location. The problem is this, when you actually drive to the location they then tell "we don't keep it here, it is our off site warehouse" which has an additional charge and you need to wait days to get it. I get they are Swedish and don't understand English, but "in stock" means at the actual location. Wasted my day driving there for nothing, I went to one of their competitors instead.

I tried to return an item I bought 3 weeks ago with the receipt. The item was brand new and clean and unused. I had removed the price tag. They claim that a removed price tag is a "modification" of their product. What?! Seriously?!

The Manager and employees, if they searched their soul know that they were doing the wrong thing. However, they all chose to try to get an extra $55 out of a loyal, now former, customer. It is this shortsightedness that will limit their careers and their company's success. Trying to steal from people is never good business in the long run.

A well-known store, and I`d like to add some good emotions to it too. Had numerous purchases here, and it never lets you down -always good pricing and decent quality for the price. Additionally these are everywhere, any country. Nice!

I cannot have worse words for a store. I purchased dressers, TV stands, and more and half of it fell apart within 3 months. The wood is made of crap and i can't even begin to say how bad their service is.

Ikea isn't the best furniture but it works! Generally looks pretty good. If you order online shipping is a bit expensive but it comes as promised. Quality is variable. Doesn't last forever and it can be hard to assemble, but it's Ikea!

Terrible experience. Terrible customer service. The worst consumer experience I have ever had in my life. They force to wander in their stores like mice, the customer has to do all the work (even passing the items at the register). The furniture (extremely heavy) was simply dumped in our house, with items missing and they declined any responsibility (which goes against consumer laws).

They delivered me a broken sofa which is not possible to assemble and they told me that earliest day they can pick up this garbage is in 5 days and I have to live with it in the middle of my living room until then.

I purchased $3000 worth of furniture August 8th, 2023. Everything went smoothly with the delivery but I needed these large items assembled. I spent 2 weeks going back and forth between this third party task rabbit and IKEA only to be told in the end, they could not book a task. So I'm now having to take all this furniture bavk. At one point, I was asked by a taster at tas rabbit for extra money on the side. A supervisor was never available for either service. I used to be a loyal IKEA customer. I will never buy again.

Absolutely shocking for a company this size - indicating sheer incompetence at senior management level! Have tried to resolve issues by Facebook (have never received a single response), email (no response), live chat (never answer after 30 mins leading to 'chat ended') and no answer on phone having held for 30mins during non peak times. Simply does not exist. If management does not grab hold of these issues urgently another giant will fall. I will not be shopping here again it simply is not worth the hassle! Especially now that the products are made in China (say no more!) but prices have gone up. Overpriced you-know-what, totally ripping customers off and then with non-existent means of resolution/customer service. Doesn't get much worse than that, I don't think.

I ordered live plants online and pick it up at Click and Collect at Bloomington store. To my dismay and frustrations, I got these damaged live plants! They are garbage! I tried returning it to the customer service while I am still there but they won't accept it because of the stupid IKEA policy! It can't be returned just because it is live plants. Heck, who would want these plants to begin with. If you have that kind of policy, at least give us decent plants!

Generally the products are ok, but point of display info, particularly for modular stuff is poor. Instructions often poor. Lennart drawer cabinet fixings are totally innapropriate, being little plastic grommets that break when pushed in and I know they will not stay intact for long. I had to drill and use self tappers at several points on each drawer. Customer service insisted on calling me mate, even when I suggested he could use my real name or nothing at all