IKEA

Got the wrong things for our wardrobe system twice from the staff. Long waits for them to gather our purchases. Do not recommend it all!

We ordered 3 PAX Wardrobes with all the accessories FITTING and delivery on the same day. All paid for.

The delivery day arrived, 30/6/18 we cleared our rooms, got rid of wardrobes, so you can imagine the house is full of clothes.

The delivery arrived but No Fitters.!

Another 3 hours on the phone, the fitters wouldn't be coming, No explanation, no apology they were re booked for 7th July.

7th July - Again they didn't turn up. No warning, No explanation. IKEA actually said the wardrobes had been fitted, until we offered to send photo of the boxes. Then they accepted they hadn't been fitted.

Rebooked AGAIN for 21st July. More confirmation they would arrive.
IKEA rang at 1pm on 21/7/18 and said the fitters should have been with us at 8am.
Fitters said they would be here.

21st July- The fitters didn't show up. AGAIN. IKEA said they were coming!

Each time IKEA confirm the booking and reference number and say they will arrive.

We have now had 3 weeks of a house full of boxes and clothes with no wardrobe.

What do you do? They said they would send a voucher as compensation but didn't.

It's taken us several years to regain our faith in this company, as their customer service was so bad the last time we used them and give them another chance only to be very badly let down before on several occasions.
I shall not be using the shop again.

I love the design and prices that IKEA offers! And the aesthetics is always so cozy. I have all my bedroom furniture from it.

They have got a really poor customer service which they should improve. Their products are pretty fine but their service is drawing customers away

Had a problem with a lack TV bench we ordered but it was dealt with immediately. Great service for such a big company.

Each piece of furniture, utensil, or linen has been of excellent quality, good taste, and utility. Durable and easy to handle products. Excellent!

I live in Jerusalem, Israel, and own a glass food container with a plastic cover made by IKEA. Two weeks ago one of the flaps attaching the cover to the glass broke. IKEA Israel initially refused to replace the cover without my coming into their store. They have no store in Jerusalem. Their nearest store is at least an hour away by car and two hours by public transportation. I asked them again to send me the cover. They finally relented and promise to send me the cover, but since them several more days have passed without my hearing from them. When I complained to IKEA's CEO, Jesper BRODIN, he sent me cheerful automated messages saying "Hej!" and promising that he and his team would get right on it, but they never did. My appeals to IKEA' chairman, Lars-Johan JARNHEIMER have not even elicited any reply. IKEA Israel continued to drag its feet and to give me bureaucratic answers, without anyone calling me or sending me the promised cover. They finally sent me a much smaller cover, and have opened a new case number for me but have not sent me the right cover and have not called me. It has now been TWO WEEKS now and no cover. IKEA's chiefs do not care.

Obsessed with its style and simplicity. The only problem is the quality. Some of the furniture are shaky

Some product are really good value for money, other are just low quality. Always go to the store to see for yourself!

Great furniture, I purchased two chairs, they are very beautiful and comfortable. The two chairs are easy to assemble. I would highly recommend

I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up.
Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEAS system said they had 12 in stock.
Then I asked to see one of the floor staff. I asked him if he could assist me in locating the 3 remaining items i needed for my order, as there should have been 9 remaining. He was direct and basically said it was a cash-and-carry store and he couldn't source where the other stock was. He checked the system and said another consignment was due in a few day's time. I said was it ok to pay the $1020 for the complete item and could they please send me the remaining 3 doors by courier when they arrive, again he became obstructive when I asked if the remaining 3 doors could be delivered free of charge as they can't find them in the store, again he said no, by this time, I am becoming frustrated that they only reply he could give was no! You have to pay for the delivery regardless.
I asked if I could speak to the manager. He called her and a deputy manager arrived and she was equally, if not more obstructive with no compromise whatsoever. I then tried calling Ikea who said they couldn't speak to me about a complaint unless it was through email. The only thing I was asking for, is that from a $1020 order which I could take in my car and because they couldn't find the remaining 3 doors, although Ikeas system said they were in stock, could they please send the 3 doors through a courier at their cost. This is appalling customer service and I believe social media needs to know what the Logan IKEA store represents in customer service which is incompetent unreasonable staff, who have very few customer service skills.

Poor service, especially customer service. Too many issues. Poor quality products especially furniture.

Ikea is the best place to buy furniture online, awesome customer support, I had a very good experience

Impossible to do business with, nothing is ever in stock and orders are cancelled without notice or reason

Service department reads from script of lies and take forever to answer most basic question with further disinformation

The furniture is good as I expected. Huge variety of choices and prise. Nothing so special in general.

I hate this company and everything about this experience. We ordered the Brimnes bed to be delivered to us on Sunday. The manual said the average time to put it together would be an hour. I already knew this to be a lie. We started putting the bed together and we noticed the support beam was missing from our order. We call your "Support" team, and they tell us the beam will be delivered in 5 days. Now we have no bed and we had to sleep on the floor for this period of time. We both have allergies, so this was hell on our sinuses. Finally, the support beam comes and we're putting together the lönset. Lol this piece of sh*t thing came with one bent screw and one screw without any grooves. God, forbid you throw in a few extra screws! We call you "support" team again to complain and she's as useless as a bag of rocks. Why is she even taking calls if her system is "down"? In the middle of the call, she called us disrespectful and hung up on us instead of doing her damn job of trying to help us. This has been a ongoing nightmare for us, and no one f*cking cares. We do finally talk to someone who can help they tell us the screws we'll be delivered within 10 days. Why is it that I'm able to order an entire bed with missing and damaged pieces but the smaller the item is the longer it takes to be delivered? WHAT THE ACTUAL F*CK? THIS F*CKING BED THAT WAS SUPPOSED TO TAKE NO MORE THAN AN AFTERNOON TO PUT TOGETHER IS NOW TAKING THREE WEEKS! F*CK YOU!

I plan to buy a house and only fill it with IKEA stuff. Only thing I wish could be better is that the stuff didnt scratch so easy!

Love this site, love their service and their affordable prices. In short, I'm very pleased with IKEA

How simple and easy is make the good look furniture:-)
Ofcourse it's simple, low price, good quality and quick install

This is am amazing shop. There are so many beautifyl things that can make any home sweet. I like the offers and their prices.

Get an 'assigned' delivery date, they tell you to be home for, then you take the day off work only to find out 'oh, that's not a guaranteed date'... because now they switched over their 'intended' delivery svc to fedex and while their site STILL says 'arrives today' you go to fedex and they don't even HAVE IN HAND your order yet! So you WASTE more time doing an Ikea chat to ask, is it coming today or not? (you would THINK SOMEONE THERE could just find out if the order has been handed off to a fedex co. Yet or not?), but all you get back is their idiotic more TIME WASTING 'how are you' bot comments, and then you wait for a reply only to have them repeat all the info you already got online on your own, but was USELESS to finding out WHEN it is coming?! WHY BOTHER having a chat system if all they do is READ off the same info from your acct that you can see yourself (and can't even answer as to why their site STILL shows it as delivering TODAY when fedex is showing 'waiting for pkg handoff'?)... bad enough Ikea raising their prices to insane levels (well past using gas increase as an EXCUSE for squeezing more money out of people for stuff you have to then build yourself anyway... with most of it being nothing but cheap PRESSBOARD anyway!), and then they can't even get their act together to offer you SOME SORT of UPDATE that MAKES SENSE? Won't be shopping them again anytime soon! (sometimes it's the WRONG stores that GO UNDER!)

I bought a sofa from IKEA and I couldn't even use it for 3 months its cover is ruined. The cover color is fading away.