• Image Beauty

Image Beauty

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Overview

Image Beauty has a rating of 3.1 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Image Beauty ranks 60th among Beauty Products sites.

  • Service
    9
  • Value
    6
  • Shipping
    6
  • Returns
    2
  • Quality
    7
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
2
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How would you rate Image Beauty?
Top Positive Review

“Legitimate Awesome company!”

Jill K.
3/11/24

I purchased some eyeliner from these guys. Nowadays it's sketchy buying on a lot of websites you don't even know if you're going to get the stuff. These guys are totally legitimate. I am thrilled to have found this site, they have awesome products. They ship fast and they have a decent website and tracking of orders. Emails might not come through right away Once you purchase something. Account set up was pretty easy excpet for the email flaws. I had to check my Spam box and mark it as not spam. But when they shipped my order, it arrived exactly as describled. I highly recommend these guys. They even offer coupons on their website To use before check out. That's amazing. I've always used sally's but I'll use these guys from now on. Support this local New Jersey business. These guys deserve it! Thank you for offering a great website, Great product, great shipping and fair prices.

Top Critical Review

“Took My Money & Shipped Wrong Product!”

Cynthia M.
2/20/21

I've used Liquid Loreal for years. They showed the brown bottle on their site. I ordered it. They shipped me the creme color, purple box. If that's what I wanted I'd have purchased it locally! Reached out, all I got was "you purchased the creme". Um, no, pictures show the difference. Can't send it back, horrible, horrible service! Never again. Order elsewhere people. And please don't bother replying your sorry, cause we all know you're not! I gave you ample time to fix it and I got nothing.

Reviews (29)

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Thumbnail of user janed650
New York
1 review
2 helpful votes
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May 14th, 2020

The best place with the best price I will never shop at house of beauty again wish I found you guys first!

Thumbnail of user allyc1
California
5 reviews
26 helpful votes
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March 23rd, 2011

GREAT site. THOUSANDS of products! Same day shipping and always free since I place big orders. This is one of the best for salon needs!

Thumbnail of user tuesdayt4
California
7 reviews
4 helpful votes
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June 23rd, 2022
Verified purchase

Image Beauty Review

PRO:
Discontinued Items I Can't Find Elsewhere

I've shopped at Image Beauty online a few times because I have had difficulty sourcing particular products (long discontinued nail products that pretty much cannot be obtained unless 3rd-party retailers happen to have "new/old-stock" at their disposal). For that reason, I think they are great! Prices are the same as I've seen at any Target, CVS, Walmart, other Beauty Supply retailers, Salons, etc. They offer frequent 15%-off store-wide coupons.

PRO:
Easy Online Order and Swift Ship

I've received my orders within a week, packaged securely, with a detailed packing list. The order confirmation is sent immediately, which includes the tracking number and detailed delivery updates. Some online retailers don't bother to add a packing slip and appropriate padding/bubble wrap to secure items (and some don't even provide tracking) but Image Beauty pays attention to these important details.

PRO:
PayPal Purchase Option Available

Always pay with PayPal or Amazon Pay, people - either will fight the battle for you should there be an issue. I haven't had any real issues with Image Beauty but you never know.

PRO:
Easy CONTACT US

It's always a good sign when an online retailer has several ways to contact them for order and product support, returns, etc. US-based toll-free number, email, and physical address listed.

CON:
No Super-Wide Selection and/or Availability

Not ALL items I want are available. The only downfall is that Image Beauty doesn't carry everything on my list. There isn't a massive, super-wide selection (they may carry some items, but not in all colors/styles/sizes) and only a few of certain items (nail polish, some hair colors, etc.). Love their salon-brand hair products! If it's a hard-to-find item or higher-end salon hair product you are after, Image Beauty may work well for you.

I recommend!

Tip for consumers:
It's always a good idea to pay using PayPal on any/all online retail site.

Products used:
nail products, hair color, hair products

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheenab1
New York
2 reviews
17 helpful votes
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April 10th, 2013

Havent had any issues with this site. Good prices. Good customer service.

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