I have a problem with my personal information that's be posting from this website, i contact customer service and they help me resolved the problems. I really appreciate thank you.
This company is another company like Panjiva.com. They publish personal import/export data without the person's permission. Your personal data will be published by them even if you only shipped some personal belongings from abroad. Those founders are terrible money-oriented people.
The application has been very useful for my company and we use the site almost daily. We were able to find several new suppliers and tap into new markets. I've also been very happy with their customer service team. They take the time to make sure you're getting the information you need. Would definitely recommend!
Try this tool ones- i understand that its useless.
Durong 2 last moths trying contact with them! I cant cancell my subscription, any info on the site, any response from client service!
These people have done wounders for me. Putting me in touch with many overseas suppliers that I could have never known about. I also was given personal training via phone on howto search and utilize the data base. They were able to answer any question I had the several times I called. Thats an A+ in my book
They do not want new business, trying to schedule a demo and guy told me that those time i am on lunch, i am working on such and such time.
Come on... give me a break... companies are speding $$$$$ to aquire new customers and here i am trying to give business and they dont want it, called toll free number and guy name BRUCE don't even greet properly for new customer.
Sorry there are many other option available in market
BY THE WAY...
DONT READ PAID REVIEW, THOSE ALL FIVE STAR REVIEWS ARE FAKE, go with one star review they are the real one
Don't use this company. I paid one month for service, but they ended up charging us every month until I caught it and cancelled.
I’m sorry to hear that you think Import Genius is a sneaky company. We pride ourselves on delivering top customer service to our clients so to hear you are displeased with our service is disheartening.
When you signed up for our service in January, you signed up for the account online which states the Plus plan is $199 per month. The terms of service, which you agreed to, confirms the account is a subscription that is billed monthly and you must contact us to cancel the account and stop recurring billing. Prior to signing up, you spoke to multiple representatives, saw several demonstrations, and received emails confirming the details of our plans including the subscription terms – all of which state that we offer month to month plans. I’m not sure where the confusion was but not once did we state that it was a “one month only” account. We do not offer one month only accounts. We are a subscription based service.
You had used the account in January, February, and March. When you contacted us in April requesting to cancel the account we happily assisted you with the closure of the account. We also promptly refunded the April payment as a courtesy since you had not used your account during that billing period. We feel that this is a very fair assessment of the situation, as it seemed clear that you understood the account is a monthly service from the usage over 3 months.
If you have any questions or need further clarification regarding our plans, pricing, or subscription terms please feel free to contact us at 855-573-9977 or email us at info@importgenius.com.
If you sign up for an account and give this company money, they will charge you every month until you call to cancel the subscription. They will tell you that all of their plans are monthly and they will keep charging you until you call to cancel. They will also tell you that it is their policy even though you will find it very hard to find this policy if it even exists. Someone will reply to this telling me they are very sorry that I did not understand their policy. They were more than happen to take my $399.00 for 30 days of using their tool. I was limited on how much I was even able to use it per day. This company has the perfect scam going. Give them money to use something that they limit how much you can use it per day, then they keep charging you for it the next month. I wish I had more sense than to give this company any of my money. You can actually use other sites that don't cost anything that will give you more than what I received from this company. YOU DO NOT NEED TO GIVE THIS COMPANY ANY MONEY TO FIND OUT THE INFORMATION THAT THEY PROVIDE. Rather than refunding me for the second month and just stealing my money for the first month, they charged my card a second month in a row and now they are trying to keep the additional $399 that they charged me. Don't have the same regret I have. STAY AWAY FROM THIS COMPANY!
Anyone knows any website like importgenius for other market like EU for example? Appreciate for your help.
Its imposible to cancel the account... no one answers the phone. There is no way on your site to cancel.
Hello Luis, I wish you would have taken the time to reach out to us before just writing this negative and inaccurate review. We do answer the phones and also have voicemail capabilities for off hours. You can email to cancel to multiple emails, your account manager through the database and chat with us through our platform. We would have been happy to help you and canceled as you requested. However, I made sure your account was canceled and I sent you a courtesy refund.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mr Kinal signed up for service online and accepted the Terms of Service, once he reached out to cancel which was yesterday, we cancelled the account. He did not try to contact us until yesterday.