• imprint.com

imprint.com

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Overview

imprint.com has a rating of 2.1 stars from 2,153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about imprint.com most frequently mention customer service, delivery date, and yard signs problems. imprint.com ranks 454th among Printing sites.

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Positive reviews (last 12 months): 21.1%
Positive
4
Neutral
0
Negative
15

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21,249 reviews

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How would you rate imprint.com?
Top Positive Review

“Efficient and good quality!”

Lexi B.
9/26/24

I was in a pinch for needing buttons and I could not be more pleased with my experience! Good quality and shipped in great time!

Top Critical Review

“Do not purchase from this company!”

Shane B.
10/5/24

I ordered 100 glasses from this company and after being washed only one time, the print us coming off ALL glasses. We did not get ANY use out of them.

Reviews (2,153)

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Reviews that mention popular keywords

delivery date (24) customer service (232) yard signs (68)
Thumbnail of user joed2325
joe D.
0 reviews
0 helpful votes
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March 3rd, 2015
Verified purchase

Easy, great options, fast or cheap shipping. Great customer service by phone.

Letter color was a bit darker than I expected, but the shirts were awesome, thank you!

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Scott H.
0 reviews
0 helpful votes
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May 29th, 2020
Verified purchase

Easy for me from website to receipt of product.
I'm not very savvy with computers and was amazed that I could make my own artwork.
The colors and design were excellent.

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Jen S.
0 reviews
0 helpful votes
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May 25th, 2020
Verified purchase

They assisted me with working through some issues when I placed my order, were very communicative throughout the process. The end product was awesome.

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Paul I.
0 reviews
0 helpful votes
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July 1st, 2015
Verified purchase

After extensive research, I found that Imprint was easiest to use, had the cheapest price, and my delivery came sooner than expected. Planning on ordering from Imprint again!

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Jordan G.
0 reviews
0 helpful votes
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April 29th, 2015
Verified purchase

Easy to order; fast shipping BUT the print on the shirt did not turn out all that great. Brand new shirt's artwork looked like it had been worn and washed numerous times. Not very satisfied.

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Marilynn U.
0 reviews
0 helpful votes
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November 20th, 2019
Verified purchase

Trying to find design difficult
Thought I had ordered larger but with adjustment in design it kicked out original size preference. My fault for not paying attention.

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Tamas F.
0 reviews
0 helpful votes
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September 1st, 2015
Verified purchase

Your checkout site needs improvement. A single mistake on the form (e.g., typing phone number with or without hyphen) will lock up the form and have to start over again from scratch.

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Michelle G.
0 reviews
0 helpful votes
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October 1st, 2020
Verified purchase

I had great service in ordering the product but we have already had several mask rip from the top seem and they were only used for half a day, if that much.

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William D.
0 reviews
0 helpful votes
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October 1st, 2015
Verified purchase

System worked great, proof is in the final product though. Update after receipt of shirts: product was fine, no issues, shipping was reasonably quick, and I will likely use them again.

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Patricia P.
0 reviews
0 helpful votes
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August 19th, 2019
Verified purchase

Customer service was difficult to work with. I called 3 times before I got someone who could help me. There was no shipping notification sent either, which would have been nice.

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Cynthia B.
0 reviews
0 helpful votes
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November 9th, 2019
Verified purchase

Cart kept disappearing as I worked on my custom design- had to do it over 3 times. Had a bit of an issue with shipping, but I think it was the carrier's communication, not imprint so much.

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Andrew L.
0 reviews
0 helpful votes
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March 10th, 2015
Verified purchase

All over the website I was put under the influence that the production of shirts would be 7 days and the shipping would be 7 days... needless to say I was a little mad when my order was placed Feb 14th and wasn't here until march 9th. Going to have to think twice about using this site again.

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Stuart L.
0 reviews
0 helpful votes
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March 21st, 2015
Verified purchase

Customer service on delayed services in the past have been an issue. I called customer service and opened tickets. No response like promised. Let's see if this order goes well.

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Laura R.
0 reviews
0 helpful votes
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July 12th, 2019
Verified purchase

Very impressed the design team questioned my typo! Thankfully I was able to correct my mistake. Other company's would have just sent me the finished product with an obvious error.

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Jennifer P.
0 reviews
0 helpful votes
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May 31st, 2018
Verified purchase

When I had questions, I used the online chat box to help me get my questions answered. They were quick, helpful and delivered on time as expected. Great experience overall

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JM S.
0 reviews
0 helpful votes
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June 15th, 2018
Verified purchase

Name tags look good and have very strong magnets. One of them has a defect in the printing (part of a letter is missing), so quality control could be better.

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Bernadette S.
0 reviews
0 helpful votes
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May 28th, 2020
Verified purchase

Very user friendly. I will be shopping here again for future events as well as informing others of your site. Thank you for making my task swift and easy.

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Schlaegel S.
0 reviews
0 helpful votes
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August 22nd, 2015
Verified purchase

The sign/banner had good, quality printing. There should be an option to upload finished, full-bleed artwork, instead of just placable clipart. Need an option for thicker, outdoor vinyl. Need an option for sewn hems. Need more than four grommets.

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Ryan P.
0 reviews
0 helpful votes
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August 26th, 2019
Verified purchase

Your service is the absolute worst and no one will call me back! I only got offered a support ticket...it's not an IT related issue! I had very simple questions that NO ONE could answer.

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Jodi B.
0 reviews
0 helpful votes
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June 27th, 2018
Verified purchase

Very simple process to design and order my custom yard sale signs. They were also the most economical that I found on the internet by far! I will most definitely use this company again!

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Karen G.
0 reviews
0 helpful votes
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June 30th, 2020
Verified purchase

A bit of false advertising on turnaround times. They had my artwork for nearly two weeks before starting production (started production about 2.5 days before anticipated delivery).

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Judith W.
0 reviews
0 helpful votes
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August 15th, 2019
Verified purchase

The telephone agents were extremely helpful. I was very happy with the fans in both quality and beauty. I have received many complements. Will use them again.

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Linda B.
0 reviews
0 helpful votes
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June 16th, 2016
Verified purchase

Crazy that shipping is more expensive than the product -
The banner was exactly as I designed it. Vinyl material is a good grade and should be durable.

Thumbnail of user nelsono16
Pennsylvania
1 review
1 helpful vote
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June 23rd, 2020

We placed an order on May 2nd to have some graduation congratulations signs made for my daughter and some off her classmates. The graduation was June 11th and we still have not received the signs. We called when they didn't arrive by the date we were told and then the supposedly customer service rep told us we can pay to make it a rush order. We paid the extra $10 and something cent's to try and get it by the following week. Well nothing arrived by the date we were told again. My wife calls and they tell her "we'll I don't know why they would tell you it should arrive any faster". We paid to have it rushed, but it didn't happen. They then tell us if we take the signs without the wire then we can get them before the graduation. (OMG) We were super angry, because parents are calling us for the signs and we don't have them and now to get them faster they offer to send them without the wire! They are supposed to be lawn signs, c'mon! We agree and said we will figure something out. Well guess what? It is now June 24th and we still have not received the signs the graduation was 2 weeks ago and they will not refund our money.
It's not a huge purchase it's only $66 dollars for 18 signs, but they still wont refund us and rather get bad reviews and press. I'm not that type of person, but I also don't like to get taken advantage of.
Becareful and think about it before you order. I see there are some good reviews, but there are a lot of bad reviews as well and the same thing has happed to others.
I will be contacting other people as well to report this. What has me more upset is all the bs.
I don't know why there are stars for quality because I never received the product and can't seem to change it.

Tip for consumers:
Do not order good chance you will not receive your items on time. We are still waiting and it's been a month and 3 weeks.

Products used:
Lawn signs

Service
Value
Shipping
Returns
Quality
Thumbnail of user markg4702
Mark G.
0 reviews
0 helpful votes
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February 28th, 2015
Verified purchase

Great service so far, just can't wait to see what the outcome is. If great, lots of orders to come.

Would've like the ink to be a little darker but overall I was satisfied with my product.

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From the business

We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.

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