imprint.com

This was a last minute thought for my husbands 40th birthday - to give away to our friends/family to remember the day of celebration. They loved it! The quality of the print on the koozies I ordered were on point! I used a photo off the internet and did not use the image proofing option - and I didn't have to! It turned out really good! Very happy with my purchase! I was worried that it wouldn't get in on time so I expedited the shipping but I got it even earlier than expected so it worked out well. I recommend this product for anyone looking for good quality printing.

Terrible customer service, very rude when replying to my email, wouldn't order from here again, would rather go elsewhere

I will call the customer service line about this problem, but altho there are many aspects of the order that I liked (colors), the SIZE of the balloons were all supposed to be the same but instead were different, which is really a problem for the project I'm using them for. They are visibly different sizes just by looking at them before being blown up - I have to assume that for some of the colors, the wrong size balloon was used for my order.

This was the result of asking why they didn't send our stands. I don't want to wait, I'd like a refund. A full refund if you want to know how I feel considering the chaos that is now ensuing as Ann tries to find stakes.

Our order was sent missing a key component. We ordered lawn signs and lawn stakes for the signs. We ordered 100 of each and paid for each. Not until the order arrived without the stakes, and I had to reach back out with a support ticket, did I even find out they were never shipped. If we had known there were not going to be stakes we wouldn't have completed the order and they, in no way, relayed that we would not completed the order, let alone waited until it arrived half filled. We were honoring our senior high school students and we paid for express shipping, understanding that there would be a delay because of Covid, we should have also been told our order would be sent incomplete. We'd like the money refunded and will not be choosing imprint again.

A lot of upselling in the ordering process with location of production, rush production, and rush shipping. I had rush production (3 days) but not rush shipping, and my coasters were not produced in 3 days. They said it's because I didn't have rush shipping. Why offer rush production and shipping separately then? After talking to customer service, they shipped the next day. As far as the coasters, some lighter colors came out very pixelated.

I paid $251.37 for express delivery. The screen told me "deliver by Sep. 03 2015. I did not receive the yard signs on the 3rd. I called and talked to customer service and she told me that meant they would be shipped out on the 3rd. That is not what it says on the screen when I ordered. It needs to be much clearer in the description if that is your intentions. The signs and one box of 50 wire stands were delivered on Friday the 4th. I did not receive the 2nd box of 50 wire stands until Sept 8th. That is unacceptable when a customer pays premium dollars for express delivery that should be your priority to provide the customer that service and an immediate follow up should be provided, especially if the customer has contacted you with issues. I will now leave this information with you and see how you feel lead to resolve this issue.

I tried calling the number on your site and was not given any help at all. I was asking about putting the logo on the left front rather than the right front. She said I should drag it, which I could not. She told me she couldn't help me and that I should order through 24hourwristbans if I wanted to place an order by phone. I decided to just leave the logo on the right and placed the order. I was pleased that the rest of the process was simple and that I could get a quick turn around with the order. The T-shirts are very nice and the quality of the logo was better than I have received from other vendors. I will definitely order from you in the future.