imprint.comReviews 2,243

Dealing with this company has been one headache after another. My invoice says rush order but because I selected standard shipping to save a little money they won't uphold the order saying it will take 3 to 4 weeks to make then another 3 weeks to ship.

Supervisor named Marshal wouldn't give any other information besides saying I have to pay $65 to pay for expedited shipping then they can get my order to me in a week. When I asked him why it says rushed Production on my invoice and standard shipping 4 days he said I don't qualify for that.

These guys are not from Texas like they pretend to be. They are Indian scammers. All their stuff is made and shipped from China. You will waste hours each day as they pretend they are looking up your order and rushing. My order was charged and they extorted me for additional expedited money just to tell me 2 days before my event, they can't fulfill my order. Then they lie they will refund me so I now have to claim fraud. My event was cancelled and it was a stressful 3 weeks. Be Careful!

Unclear (and questionably a bit deceptive) that one has to order and, presumably, pay for order before creating an account. While intent was/is mostly likely to order and pay soon for 2 different signs, I'd like to leave in cart and possibly edit order for 1-2 more 9x24 signs (or not?) depending upon instructs I have to work under from a long distance collaborator in Denver. I'm not confident that the credit card payment for my order won't go thru (as was represented to me to my understanding when I called in for customer assistance) before I get final approval from my collaborator on the design (which I anticipate) and desired number of the 9x24 signs. Otherwise, the experience was/is in the 4-5 STAR category

I placed an order for buttons and stickers on January 21,2020 for an event my non-profit was hosting in February. I specifically paid extra for "rush production" and selected the clearly labeled shipping for "5-days." It is now February 24,2020 and half of my order still has not arrived. My event has come and gone without my order. Customer Service tells me that I chose "standard shipping" which has no time guarantee whatsoever, despite the all CAPS language next to the shipping option I chose. They told me, "You should have read the terms of service." The buttons that did arrive had a significant number that were unusable. The plastic coating didn't completely wrap around the button, leaving half of it open and basically trash. Since I needed to get my event together and did not photograph the buttons and begin a lengthy process to try to get a refund, I have no recourse. While creating these was fairly easy, getting the finished product and getting something useful has been a nightmare. Bottomline, I will never use this company again.