imprint.com

The quality of the full color signs that I ordered is extremely poor. It exhibits a great deal of noise and is pixelated, which was not present in the original vector file. I created a ticket and submitted pictures of the poor quality, to which customer service told me my signs were fine. I ordered signs from another company to show customer service that the Imprint print quality is terrible in comparison. I submitted the pictures that show a significant difference in the quality of the Imprint signs versus the other company's signs (which were perfect!). After I provided the picture comparison and customer service responded "We are extremely sorry for the inconvenience. Please know that we have forwarded your issue to our respective department and we are looking in to the matter. Please allow us 1-2 business day to get back to you with a response. Thank you for your patience in the matter." This indicated to me that customer service finally understood there is a problem with the print quality. However, several days later customer service contacted me stating "Please know that we have confirmed with our respective department and regret to inform you that we cannot consider the order to be defective. At this stage a 5% refund on the amount paid for the signs is the most we can offer you." A 5% refund is completely unacceptable. I expected the company to reprint the signs at no cost to me or refund the full $105.

Easy to order, quick responses for custom printing, and received order quickly. Printing wasn't quite as sharp as I would have liked, but totally acceptable for the mugs we ordered.

The first phone operator at the company I couldn't understand. The next one was very clear. The website is a little hard off the mobile. The product seems good and had timely delivery.

I purchased 100 yard signs with an add-on of 100 metal sign stands (.79 each). The signs arrived, but no metal stands. There was no indication from Imprint that the order wasn't shipped complete. When I contact them, they made me open a support ticket and submit photos of what I had received. Their response was that the metal stands were backordered, with no estimate as to when they'd arrive, and that I can either wait or receive a refund. I had paid almost $100 for shipping and the metal stands weighed much more than the signs. I needed the stands ASAP, so I purchased them from another vendor instead. I asked Imprint to refund the cost of the stands PLUS 50% of the shipping costs. In response they offered to refund only 5%! I refused and said if they did not refund the cost of the stands plus 50% of the shipping costs, I would dispute the charge with my credit card. Miracle of miracles, they suddenly had the metal stands in stock and shipped them out to me. But the problem is I'd already purchased them from another vendor! So now I have to pay shipping costs to return the metal stands. They've offered to refund me $20 as compensation, but it's been over a week and I haven't seen that refund.

It's difficult to see the actual colors of the t-shirts, which makes designing a bit dificult.

We also ordered a youth large and the size seems better suited for a large adult

Very easy and Customer Service was very helpful and prompt with the minor issue we had and everything was still recieved on time and in good order! Thank you all so much for the great service!

I wish that the background color on the clipart would have been removed. It looks yellow on the white shirt. But overall I am satisfied. And it arrived quicker than I thought. I will be returning

I specifically requested a rush job so that I could have the product by a specific date. So, to ensure that would happen, I immediately approved the artwork as soon as I received the proof via email. However, two days later I got a phone call saying the job was on hold as they had questions about whether our logo would fit properly and couldn't guarantee it to come out exactly as the proof indicated. I told the customer representative that I still approved the art to go forward regardless if it wasn't exact and asked if they could still guarantee the original delivery date and he said no it would come two dates later, unless I paid more. I told him that when I had approved it within the original time that it said it would arrive by my event date and was upset that it had been held for two days after my approval and then your company wanted to charge me even more for rush delivery. Eventually after having to get managers involved it was resolved and I got the product as originally promised in time for my event but I was not happy about the extra hassle.

Good up until checkout. I had to go back to the beginning product to change the estimated shipping zip code to check out instead of it updating at checkout. Pain in the buttinsky.

I was over billed $23 with no explanation. The customer service "ticket" system does not work. I was shorted 2 signs. I wrote 2 tickets and have gotten no responses.

Well I order online and I made a mistake myself, I wish someone would doble check
However when I called everyone answer all my questions and they did the extra step I dint notice the mistake till I received the order
However will order again

The quality of the artwork was poor on almost HALF my order. I waited over a month for my order with very little and poor comunication from the company.

Great experience for shopping and creating.but Shipping prices are kind of steep! Shipping cost triple of what my items cost and I only ordered 2 plastic yard signs. Yikes! And shipping took 2 weeks!

I placed an order for 200 wristbands, paying for US production and 2 day rush shipping. My order was placed on hold with little communication. A day before I was originally suppose to receive my product, I realized that I had not received shipping confirmation. I contacted the company to find out why. There was a problem with my logo on the product. I was frustrated jay I had not been contacted sooner. The calls that were made in the middle of a work day were automatic and did not leave messages. When I was able to answer the call, there wasn't a voice on the other end.

After speaking to a rep, my order was put on rush and shipped for an additional fee than that I had already paid for. I am disappointed that I still had to pay an extra $17 for a product I paid extra on in the first place.

I received the product a day before my event. The wristbands were perfect and a hit! They glow in the dark wonderfully. The youth size is perfect for little wrists and still are able to comfortably fit an adults wrist.

Great product, underwhelming customer support.

The product looked wonderful, I'm very happy with the signs. However, it took about 3 months to get the product! So I wasn't very impressed with that.

It doesn't make sense that I was supposed to be able to get these Koozies $71/100 according to the price chart but no matter how I entered it, they always came up at twice that amount.

I ordered masks for a short film festival I'm putting on and they turned out AMAZING. I'm so thrilled with how quickly we got them in and with the quality!

Good pricing, easy onling that makes shoping easy expirence. Good phone call support. Hoping my product will be good as the servisee.
And it all arrived on time.
Thanks to imprint management team.

Had some issues with non-usability of the artwork provided, but customer service was on it like a bum on a bolagna sandwich. Ended up with a suberb product.

That was the EASIEST to design and order. Less than 5 minutes start to finish! Impressivle! The customer service is outstanding and so helpful to ensure your order is correct.
Highly recomended!

Placing my order was fast and easy! I was able to use the baby shower art clip I WANTED and I receieved my order of 60,3" buttons in SIX DAYS! I will DEFINITELY order again! Too bad I can't upload pics of my purchase. They look AMAZING! And pricing is UNCOMPARABLE! Def. 5 stars

I was shorted one sign. The 12x18. I called and nothing was done. I was supposed to get a link to send back pictures of my package and the missing sign. Nothing

Easy to design. Hope you can deliver on time!

Thank you for being so prompt with delivery and keeping me informed along the way.

The overall ordering process was simple and our items came in looking great and on time which is more than we could ask for with such short notice.