• imprint.com

imprint.com

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Overview

imprint.com has a rating of 2.1 stars from 2,153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about imprint.com most frequently mention customer service, delivery date, and yard signs problems. imprint.com ranks 454th among Printing sites.

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Positive reviews (last 12 months): 21.1%
Positive
4
Neutral
0
Negative
15

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21,249 reviews

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How would you rate imprint.com?
Top Positive Review

“Efficient and good quality!”

Lexi B.
9/26/24

I was in a pinch for needing buttons and I could not be more pleased with my experience! Good quality and shipped in great time!

Top Critical Review

“Do not purchase from this company!”

Shane B.
10/5/24

I ordered 100 glasses from this company and after being washed only one time, the print us coming off ALL glasses. We did not get ANY use out of them.

Reviews (2,153)

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Reviews that mention popular keywords

delivery date (24) customer service (232) yard signs (68)
Thumbnail of user tonyc1903
Tony C.
0 reviews
0 helpful votes
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June 20th, 2020
Verified purchase

Overall great...only issue is every order gets flagged even though I am a returning customer with the same billing and payment. I understand big orders being double checked, it just prolongs the process. Will keep coming back though

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Aaron B.
0 reviews
0 helpful votes
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March 24th, 2016
Verified purchase

I shopped around before I committed to buying from imprint.com. Prices are much better for the products and the residual items. Text and design options are quite nice. It took several weeks for my signs to be produced. Not shipped... produced. After asking a couple times, someone magically made the production happen within a day or two and they were shipped right away.

These are outdoor signs, so I know the weather (and possibly neighborhood kids) will beat them up. But, there are few spots where the colors I chose did not full engulf the printed area of my sign. Not worried about it - again, these will be outside. But, I might have considered having them fixed if it was a bigger deal.

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Kathy Y.
0 reviews
0 helpful votes
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May 26th, 2015
Verified purchase

Awesome options to order exactly what I wanted! Best prices I've found. I'll be back when I need something extra special! Kathy

Update after receiving the T-shirt: WOW! For my husband and he loves it so much. It replaces a favorite he had years ago with same "message". He wore it out and now can start again on his brand new one. Love the quality of the shirt and the workmanship is perfect! SO glad I found imprint.com!

Thumbnail of user cindyh143
Maryland
1 review
0 helpful votes
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January 3rd, 2018

I like the sign but next time would choose better colors. The background color is rubbing off in some spots as well.

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Steve O.
0 reviews
0 helpful votes
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February 10th, 2016
Verified purchase

I am local to Houston and paid $176 in shipping fees - could have picked them up in 5 minutes myself - was a little put off that you don't have a local option...might not use your service again because of the inflexibility -

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MG H.
0 reviews
0 helpful votes
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August 21st, 2020
Verified purchase

The mask that we received was not printed as expected. I asked for design guidelines and a template file that had safe, bleed and trim areas like every professional print company provides. They never would provide any information on print area guidelines.

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Brad S.
0 reviews
0 helpful votes
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July 11th, 2019
Verified purchase

Customer service is terrible. Imprint clipped off an important portion of my artwork that made my product unusable. My order was not expensive to replace and they likely spend more time and money denying any wrong doing rather than satisfying a customer.

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Tanya S.
0 reviews
0 helpful votes
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June 8th, 2020
Verified purchase

Very easy to use, but your program does not recognize all three of my colors in my artwork. So I have to call after every order and tell them to charge me the extra $1, otherwise it gets held up in production.

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Mark M.
0 reviews
0 helpful votes
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June 10th, 2019
Verified purchase

From start to finish had nothing but issues. Place order with free shipping. Was told by a sales person over phone that I would never actually get it by my dated needed for free shipping even though it stated I would get it 5 days before. Made me pay $125 more for express. Ended up with the product 10 days before I needed it. Feel I was lied too so they could make more money. The product I got was not as nice as was shown. Ordered rainbow colored bands but the colors were all screwed up and the writing didn't look great. When I filled a complaint they could careless, called to speak to a manger and was told no manager was in and none would be there anytime soon. Horrible experience. Warning, don't use this company.

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Debra K.
0 reviews
0 helpful votes
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November 10th, 2017
Verified purchase

Imprint provided an opportunity my students would not have otherwise had! They found the images and designs that fit the Veteran's Program we were organizing. Imprint kept us "in-the-know" at every step of the process...students would check on this everyday until the badges arrived. Thank You!

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Kristen A.
0 reviews
0 helpful votes
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December 11th, 2018
Verified purchase

Ordered 32" custom balloons as that is an option to order. They called and said can only do 17". (Website still says you can customize a 32").
Product received looked dirty (white balloons) and logo was much smaller than expected, plus placement looked terrible. Was not placed higher like the 32" proof I approved.

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J P.
0 reviews
0 helpful votes
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February 20th, 2020
Verified purchase

Within minutes I was able to design and order simple mugs, by myself, for an office team building exercise. The mugs were very popular. I would gladly work with imprint.com again for a similar project.

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Kelli F.
0 reviews
0 helpful votes
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May 27th, 2019
Verified purchase

After I paid an additional cost for rush shipping, I did receive my product in a timely manner. The inside of the bracelet I ordered was a raised print and is very faint which makes it much more difficult to read than the pictured template.

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Marlene V.
0 reviews
0 helpful votes
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August 1st, 2015
Verified purchase

Overall experience is excellent. The product is satisfactory with a slight disappointment on font size being larger than expected, caused the last text line to be too close to the edge. We will know for the next time. Really liked your status emails. Thank you!

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Vincent N.
0 reviews
0 helpful votes
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June 19th, 2018
Verified purchase

I would suggest allowing customers the ability to purchase multiple colors of the same tote bag without charging an additional set up fee each time. I order 36 bags and would have like to get two different colors but could not afford the additional set-up charges overall. Otherwise service was good and I received my product in a timely manner,

Thumbnail of user joshg74
Georgia
1 review
0 helpful votes
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November 11th, 2017

I ordered 100 yards signs from imprint.com. They look great and they were very reasonably priced! Will definitely use again!

Thumbnail of user bradf242
California
1 review
0 helpful votes
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November 5th, 2017

The quality is great on my wristbands. Pretty good web interface and good customer service. I would use them again.

Thumbnail of user mollyh23
North Carolina
1 review
0 helpful votes
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November 8th, 2017

Great price. The color is much more purple than hot pink and the printing isn't at bright as I expected.

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Evan H.
0 reviews
0 helpful votes
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December 17th, 2019
Verified purchase

It was really good! I had some trouble making changes to the order after one of my items was unavailable with the bots but once I talked to an actual customer service representative everything was taken care of. Only recommendation is that our items would be packaged in a more organized manner instead of all our different balloons thrown into one box. Looking forward to ordering from you again in the future!

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Great f.
0 reviews
0 helpful votes
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February 23rd, 2019
Verified purchase

Excellent product. Higher than normal price for shipping and handling. Package containing sign was excessively large. Company could probably reduce costs (and lower pricing?) by maintaining a stock of smaller packages for smaller orders.

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Pike C.
0 reviews
0 helpful votes
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May 11th, 2017
Verified purchase

This purchase was made at imprint.com after carefully pricing a number of sources. We were able to get the signs much cheaper here than anywhere else. The process was simple from start to finish and the delivery time was well within expectations. Thank you.

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Carolyn M.
0 reviews
0 helpful votes
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April 10th, 2019
Verified purchase

The inside of the band did not have the print as ordered. Initially Imprint only wanted to refund $20 and give a small discount on the next order. After expressing my dissatisfaction it was agreed that the bands would be reprinted. I have not yet received them to ensure they are correct.

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Ora F.
0 reviews
0 helpful votes
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October 16th, 2015
Verified purchase

Easy, fast, good choices on colors and text, simple to do the design. A great experience.
The banners were very nice and exactly what I ordered. Quick production and shipment. I waited until the
Last minute to order, and still received everything prior to the estimated shipment date.
The tee shirts were nice, also. Sizes seem good, not skimpy. I haven't handed them out yet, but don't expect any problems.
I am thrilled to have found Imprint.com for my future orders.

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Michael R.
0 reviews
0 helpful votes
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May 23rd, 2017
Verified purchase

Ordering was a bit confusing at times and I'm not sure why you don't allow a customer to see what the product will look like unless you pay $10. However I love the product and it came 2 days before expected. I'll use your services again for sure.

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Helena C.
0 reviews
0 helpful votes
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May 29th, 2018
Verified purchase

You guys were great on ease of navigation of your site. Very timely and fair pricing when compared to others. The only thing I was disappointed on was the color of my product. The crimson red came out extremely muted and so that was a real bummer. It doesn't match all of our other paraphernalia and I'm not sure what happened there.

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We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.

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