IndeedReviews 978

Entirely too much complication. The website is not user friendly and its options are overkill for what is a basic process, review candidates and pick one. There are so many subjective variables that unless you are an Indeed employee I'm not sure that it would ever make sense, if it even does to Indeed employees. This is clearly overthinking and adding 20 bells to the bicycle when one would do. If you charge by the bell it makes sense. It would not be so offensive if it worked effectively, the response time is woeful and the sorting and selecting software is inconsistent and difficult to navigate. I spent several hours weeding through applicants only to have search results lost. Cancelled my account today and will not be back.

I run an employment business that is currently recruiting key workers (including several hundred needed for the production of Covid 19 tests). My staff have just informed me that our account has been permanently blocked without notice, reason or justification and that there are hundreds of applications held on the site that we are now unable to process. These people are desperate for work in the middle of a pandemic and economic crisis! Our clients are desperate for these workers to start immediately!

I am told that Indeed policy is that they will NOT give an explanation and our Account Manager is unable to help us. We have reviewed all of our postings and we cannot see any reason that would justify why our account should be disabled. We are a compliant and respected business that has been operating in the sector for decades without experiencing anything like this.

As a subscriber who pays several thousand pounds per year to this company I find it incomprehensible that any service provider can behave this way. That the service provided is a job-seeking facility only adds to the irony and we are now in a position where hundreds of people will not receive a response from us (which damages our reputation) and they will miss out on work without any explanation.

I do understand that Indeed have the right to deal with whomever they choose but this policy is simply WRONG. It is damaging for businesses and it is potentially catastrophic for candidates who desperately need work now. I can now see that there are countless reviews from people who have had a similar experience with this organisation and all I can say is that I would think twice before placing your trust in an organisation that can hold and exercise this level of power & influence over your business or your future.

Some people may remember Indeed established itself in the UK by advertising jobs posted on other platforms, without subscription and without the permission of the company posting the job advertisement. As I understand it they still do this providing "free" services to capture new business whilst they treat loyal subscribers with absolute contempt.

Totally unacceptable, I am now seeking legal advice on the matter and Indeed must review their communication with customers as a matter of urgency.

I am very dissapointed in Indeed right now. I've been a customer for years and referred others to them. I was literally in the middle of sourcing and interviewing candidates and just got a generic email saying my account was disabled.

Not only that, I responded to the appeal and I received another generic automated email saying that it was denied and ther is nothing else I can do?!

Then, I email my Acct Rep and I get a bounce back email delivery!

I was hoping that this was a terrible mistake but after reading all of the reviews there seems to be something new happening that is significantly messing up their loyalty and branding.

To think... I just recommended 11 other HR pros to them last week.

I am hoping that I at least get access to those we were in contact with so they don't think we are flaky. Completely disappointed that they would cancel someone's account without proper appeal and speaking with the customer.

When I go a few months without using the service, I get multiple calls then. But no call now? No personalization? No customer service?

Is there any job on Indeed that is real? It's either I get contacted for Sales jobs stating my resume matches their qualifications, which based on my degree in Web Development I can only guess means having a pulse is all you need. 25 years in customers service, many freelancing in web dev and a degree, can't get anywhere. Not even rejections, by the way, but flat out crickets. Resume was viewed -> job expired. What? It's a waste of my time to be applying for a job through this website to get nowhere. I even have resorted to taking my degree off of my resume to gear it more toward a customer service job, hoping they don't see that I'm over qualified and not want to hire me because they think I won't be happy taking calls with a degree. Yeah, I love how employers think they can anticipate my feelings, but that's another topic. This website is a pure waste of time.

I gave it two stars because of how easy it is to use and waste your time. So at least I don't have to waste time at wasting my time.

I've been using it for more than a year, btw. I'm not new at this

I have used indeed on several occasions last year to find staff and I last received an invoice in April this year, which was paid on time as per previous invoices at the same address with the same card details that are on my account now.
I have tried to post another job and I have had my account suspended unable to post any more jobs or access my account.
I have asked for my account to be reactivated, I was then asked for proof of my address, which is not unreasonable, maybe a year or two late.
I have sent a copy of a letter from my bank with my name and address now thats been rejected and an invoice (no not the 6 or 7 that indeed have on file from themselves with the same address on them)
I can only assume that when they elmailed me with a code for £100 credit to my account that they didn't really expect me to use it because posting a job was never a problem until now,
When they were taking money from me and it always worked fine then, ( I wish I had not put the code in now)
Also I am unable to even close my account, I have to email to ask for it to be disabled,
So they still have my information, that they are now not happy with.
But they will not let me close my account and remove my personal data from the system,

If someone from indeed sends a reply to this, Would they please let me know if Indeed accept there own past paid invoices as proof of my address
Thank you

I HAVE OVER 100,000 FOLLOWERS ON MY SOCIAL MEDIA AND I RECOMMENDED INDEED TO ALL OF THEM AS FOR THE FIRST WEEK OR SO THEY WERE AMAZING BUT NOW, AFTER A WEEK LATER THEY DISABLED MY ACCOUNT FOR NO REASON, WHEN I CALLED TO ASK THEM WHATS GOING ON AS YOU HAVE CHARGED ME AND NOT GAVE ME A VALID REASON TO WHY THEY HAVE DISABLED MY ADS THEY COMPLETELY IGNORED ME AND SAID THEY CANT REVEAL ANYTHING! ONLY TILL I GOOGLED THIS AND REALISED INDEED HAVE BEEN SCAMMING ALOT OF PEOPLE BY TAKING THEIR MONEY AND DISABLED THEIR ACCOUNTS! I WILL BE REACHING OUT TO MY FOLLOWERS AND LETTING EVERYONE KNOW TO LEAVE BAD REVIEWS WITH INDEED ON ALL PLATFORMS! THEY HAVE REALLY UPSET A LOYAL PAYING CUSTOMER LIKE ME AND I SERIOUSLY HATE THEM RIGHT NOW!

They have disabled our account without giving any prior intimation. We have used Indeed for past 3 years and never faced such issues before. All of a sudden they say that your account is disabled because you violate our policies and we will not reinstate your account and our word is final. We will also not tell you the reason. What kind of horrible attitude is this. Even google and facebook dont have this kind of attitude towards their users specially paying customers. They have gone so far they dont even want to listen to our Appeal. For the sake of showing they ask Employers to appeal their decision and then within half an hour they reply stating our decision is final and we will not reinstate your account.

Not only are Indeed.com's job recommendations mostly irrelevant to your skills (I'm a software engineer and they're constantly giving me job referrals for nursing positions and other jobs irrelevant to my skills and experience), but those idiots WILL lose your data. I spent several hours today creating a job history on Indeed.com. When I saved all my work, Indeed.com asked me to upload my resume as a file. When I did, it completely wiped out all the work I had just done. I want my online information to be extremely detailed and then limit my physical resume to a single page that references that online data. When I tried to do this on Indeed.com, they replaced all my detailed information and they provide NO WAY to retrieve it.

Customers have been complaining to Indeed.com about this for 2 years but they've done nothing to protect your data and ensure that their web UI doesn't trick you into deleting it.

There are other job sites out there that are far better than Indeed. If you don't have an account, don't create one. If you do, delete it.

This site took all my information including photos of my driver's license and credit card number and still refused to share my job positing, disabling my account and claiming I didn't meet their standards. I am a small business owner/author trying to hire a part-time assistant for above minimum wage. No explanation why they wouldn't host my job posting. When I asked them to delete my information considering they served no purpose, they directed me multiple times to a blank page - but kept all my info. Do not use this service if you are an employer!

Privately owned business owner trying to find candidates for the opening. Opened my business account and paid for 2 job postings. The postings stayed active for 5 days without issues, suddenly I received a message that my account was under review. I contacted the company and supposedly had the problem resolved. Waited for my post to become available again, only to receive a message that my account has been disabled. I've gone above and beyond to help resolve the issues and they still disabled my account and refuse to work with me. Shame shame shame on this company for not working with employers in this time of need!

We've been using Indeed for a good almost 2 years now, the website itself has been OK. We have also been running paid ads whenever we need extra reach on this platform.

Just a few days ago we ran a job posting and for absolutely no reason (i. E. no out of the ordinary job postings, everything as usual) our account has been disabled. We sent them an e-mail and customer service through a feedback form, but have not received any feedback.

This is the first hiring platform that we have encountered which disabled our account with no explanation and as a result all the information of our potential candidates are stuck on the platform, with no way to retrieve them. We view Indeed as one of our sites for hiring, but in light of the way they cavalierly rescinded access to our account with no explanation, this view will not be the same anymore, and we may need to consider further course of action if they do not respond, as our past 2 years' data is held on the platform with no access.

Edit: Account re-enabled recently, review changed to 3 stars from 1 star. The reason given by them was to verify the authenticity of our account - still a very poor way to do so without giving prior notice, especially to clients who have been using their platform for a long time.

We are not new to Indeed. Last year we managed to find one employee via Indeed. This year we need to find receptionists again. We more or less using the same ads as last year. We had quite a few applicants and started to narrow down the candidates and interviewing candidates. Then all of a sudden my account was disabled. I wrote to them and got this rather generic reply:

Your account has been disabled because its relationship with your company could not be verified. For the security of our employers and job seekers, Indeed must verify accounts and jobs.
To verify your account, we would like for you to provide documentation relating to your company. Please provide us with a scan or image of one of the following items:
Electricity or Phone Bill with your business's name and address
ABN Registration Document
ASIC Business Registration

If they are so serious about proving the relationship or the ownership of the company, why don't then do that when the account was first being set up? Why all of a sudden just disabled the account of a perfectly legitimate company?

Through the help of my accountant I have given them 7 official document plus more to prove all the above. Still they would not care! They then said in a very generic way: It appears that your request may require specialised attention and our Client Success team can better assist you. Please view our Help Centre for further assistance with this issue.

So I tried hard to get in touch with the whatever Client Success team. Went round and round to no avail. Called their number but no one ever picked up the phone. Live chat? Where is the link for live chat?

Such a pathetic service.

Get absolutely no support at all from this website and wasted so much of our time and resources for nothing.

Reply to Indeed reply dated 6/15/20
" This is typically done when not enough information is provided when an Indeed account is set up "
There is NO extra information requested when we sign up. We had provided you everything you had asked for during sign up.

"We do see an appeal was submitted but the documentation was not provided. "
We had provided everything in great details and at our expense (our accountant's services is not free). We received a reply from you guys within a couple of hours or less. Every time whoever person that replied just disregard all the documents submitted.

You know if you want any extra information or proof of whatever, you could have just request that. We would be more than happy to provide you promptly. Instead, you guys just frozen the account of a legitimate business with zero warning. It is very much a shoot first and ask question later mentality.

My account was disabled. I've posted (and hired) for the past 3 years past from this account. I appealed the decision, but I still get a generic "we have reviewed your account and have found it to be unsuitable for Indeed" - but no explanation why! I sent a copy of my utility bill to verify my business is legitimate, and still they won't reinstate my account. They simply state to refer to their Terms of Service and Job Posting Guidelines - which does not help me understand what it is I've done "wrong". The last email they sent stated this was a "final decision" and "No additional details regarding this decision will be provided." Say what?