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Indeed

Overview

Indeed has a rating of 1.5 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.

service
268
value
245
shipping
21
returns
25
quality
238
This company responds to reviews on average within 0 days
How would you rate Indeed?
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Australia
1 review
4 helpful votes
Follow michael a.
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I am an employer
October 21, 2013

I am an employer. I posted jobs with indeed and got ripped off. They charge a very high click rate and then try to swindle you into there optimizer. They also post a free duplicate ad on the same page that only promotes their site while your ad goes un-noticed. They don't provide any value or candidates. Warning to all employers don't use indeed they will charge you a fortune and give you nothing in return.

Date of experience: October 21, 2013
Illinois
1 review
2 helpful votes
Follow Jen G.
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Our company's account was disabled for posting jobs that are "advertisements for direct sales or marketing positions that may be misleading or intentionally vague." - Not quite sure how posting a job for a Corporate Counsel team member is either of those. We do not hire for direct sales jobs or marketing positions with this description. Working with Jessica and a couple others on the client specialist team was no help and I've sent 3 follow up emails and I am currently being ignored. We are a small company and this incredibly dissatisfying, especially since we have been using indeed for a few years with no prior issues.

Date of experience: February 8, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Jen, thank you for taking the time to leave us a review. Jobs that do not meet Indeed standards may be subject to review and require additional information from the hiring company. Listings that prove misleading, compromise the job seeker experience or those which we are not convinced represent a “real” job may be removed from search results altogether. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. We recommend viewing our Job Posting Guidelines here: https://indeed.force.com/employerSupport1/s/article/115005915763?language=en_US

Texas
6 reviews
39 helpful votes
Follow Tammy H.
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This job search website is one that actually works for me. I've used it twice and both times it worked for me. Shortly after posting my resume on here, I received emails and calls regarding job interviews from both head hunters and prospective employer. Site is easy to navigate and their job filter is amazing.

Date of experience: October 21, 2014
New York
1 review
0 helpful votes
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We set up an employer account last night, uploaded billing information today, filled out all the necessary information but tonight received a notification that our account has been disabled. The reason provided states "one or more of the jobs you posted to Indeed.com was deemed not consistent with Indeed's quality standards". Not sure what their quality standards are as we answered all the questions and provided as many details as possible.
We figured we would give indeed a try but after this occurrence, we will return to ziprecruiter as this has been a waste of time and effort.

Date of experience: January 19, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi there, a member of our team has followed up with you by private message to provide more details. Thank you.

Ohio
1 review
3 helpful votes
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Account Disabled?
September 6, 2016

I assisted my CEO in creating a job post to find some candidates to interview immediately. The first day went well, we had 3 candidates that we contacted. Few days later (today) we go on to see if we have any more candidates & there's nothing. Our job is gone. Doesn't even show that we posted one. (when we did, sponsored as well). We would like to get it up & running again as we have limited time. Some help would be fantastic. We were very excited to be successful with Indeed on the first day we posted the job. We would like to continue & find more candidates.

Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2016
Indeed-Support S. Indeed Rep
over a year old

Hi Megan, thank you for reaching out! We've contacted you via SiteJabber Private Message to further assist with your account.

South Africa
1 review
0 helpful votes
Follow Jess H.
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I would give them zero stars! We had a paid account for over 4 years and all of a sudden Indeed closed our account. They asked us to provide proof of who our clients are which we provided them with (Big mistake) because now it has been brought to our attention that their salespeople have contacted our clients directly and offered for them to place their jobs on indeed directly! If you are a recruitment agency BEWARE of Indeed, they will steal your clients!

Date of experience: June 4, 2021
Indeed-Support S. Indeed Rep
over a year old

Hi Jess, thank you for taking the time to leave Indeed a review. We would like to learn more about this situation and have sent you a private message. Please feel free to follow up with us there.

Canada
1 review
0 helpful votes
Follow clover l.
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We are a small motel looking for potential candidates as we are reopening after the lockdown. Our account got suspended without any verification or notification. I wasted 2 hours to post the job details and ended up with a disabled account. I am still unclear of the mistake committed in my job posting. I used to love Indeed as an employee seeking jobs but this is an extremely unprofessional service as an employer.

Date of experience: July 31, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Clover, thank you for reaching out. A member of our team has responded to your review by private message.

Nigeria
1 review
1 helpful vote
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I recently got disabled from using Indeed for a new account I opened, sent all appeals and original documents they asked for, yet their trust team kept saying they couldn't verify my document. I'm so angry and frustrated with the back & forth and I hope this issue is resolved because I need to hire candidates ASAP! Indeed please do the needful!

Date of experience: August 27, 2023
Indeed-Support S. Indeed Rep
over a year old

To explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met.

Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.

You can submit an appeal through your account. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information.

India
1 review
0 helpful votes
Follow Sanchit M.
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Can't understand what's wrong with this company. I just started using it as I am a recruiter but within a week they disabled my account citing account not accruing costs. I replied that if that's the case I am ready to pay and sponsor my jobs. But they have still not taken any action and seems my account has been disabled permanently.

Date of experience: September 8, 2020
Indeed-Support S. Indeed Rep
over a year old

Hello Sanchit, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.

Washington
1 review
1 helpful vote
Follow Kalin A.
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Indeed malpractices
February 7, 2022

I recently posted a job through indeeds platform. I am a field sales manager for a 7.5 billion dollar company, and Indeed suspended my account from posting any jobs to find applicants and reaching great matches for this role, they give no accurate details as to why my account is disabled, and they have no customer service to assist. Very unprofessional especially coming from a a platform that is suppose to help people jump start their career. This seems to be a common theme. They need to reevaluate the way that they deem accounts valid. I am very upset and tend to take my recruiting elsewhere.

Date of experience: February 5, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Kalin, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.