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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
Tried many other places like LinkedIn, Glassdoor + even posting on Craigslist. Get the most candidates and best qualified candidates. It work well. Only glitch is you have to always communicate via Indeed masked email account even at the very final stages of process, these emails sometimes go to spam, which is frustrating.
Date of experience: October 14, 2019
We had been using Indeed for over one year and everything was running smoothly. Then all of a sudden Indeed disabled job postings on our account. We inquired about this development from Indeed Team and initially, they did reply to our query but we still have not been given the exact reason why the feature of job posting and contacting candidates has been disabled. Now customer care is not replying regarding our situation and we are unsure how to take things forward. We want to keep our business on Indeed as it is the best platform for recruiting. Uncertainty looms over us right now and we could not find any other way to contact Indeed. So, it is hoped that this review might aid us in resolving our conundrum or at least make the Indeed Team aware that customer service hasn't been responding and accounts are being disabled.
Date of experience: July 19, 2021
I am a small business owner that has a group therapy private practice using Indeed to hire new clinicians with. My account was active, then hours later my account was disabled for no reason at all. I was not given an explanation or any additional information. Really disappointed that indeed would prevent mental health business services during a mental health crisis because of the pandemic.
EDIT: Indeed replied that they are working on my appeal but i'm back to edit the comment to let everyone know Indeed is lying. They responded with "It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue." They provided no assistance, no call back number, and told me to purchase insurance for my company, and then when I did, they told me they won't accept it. Indeed owes me money and an explanation... This is straight theft!
Date of experience: October 5, 2021
Hi Brittany. We are sorry to hear that this was your experience. This appears to be in relation to Indeed's appeal process. All Indeed accounts are reviewed as we must verify the connection between the account creator and the company they are hiring for to protect the job seeker as well as the employer. We are happy to go into more detail and to better assist you directly, so we have reached out to you directly via private message. We look forward to hearing from you!
We are a new small business employing front of house and kitchen staff. Our account was suspended without any prior guidance giving us a chance rectify whatever their issue is with our posts. Hopeful applicants are also left on standby. This is not professional or fair for employers or potential employees. Indeed really needs to review the way they deal with their account members.
Date of experience: June 29, 2021
Hello Geo, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Started using Indeed to recruit an increasing sales force. Spent hours navigating the site and creating job postings and even sponsored one job while posting 4 others using free service. Despite having my name, email, 30 year old business, Palazzo Realtors, LLC, my credit card and cell phone validated my jobs were suspended. When I appealed and asked why they took emailed me with a rejection email and no explanation. I called the company and was told that I could continue to email the "final decision" email. This company obviously is discriminating against a female owned and operated small business!
Date of experience: August 31, 2021
Hi Rhonda, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.
During this pandemic i could not believe they do this to support the economy, unbelievable.
Date of experience: March 24, 2021
Hi Zeheng, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
Have been using Indeed for fulfilling our Company hiring needs for about 3 years, Suddenly, without any explanation or valid reason, Indeed has disabled my employer account. We have never misused Indeed in any way, I have so many pending hirings lined up which i need to complete asap. I'm extremely disappointed from this site. Really awful experience.
Date of experience: March 9, 2022
Hi Baidehi, thanks for reaching out. To provide some clarity, all accounts and jobs are subject to our standard rolling reviewing process that can occur at any time. Our team has concluded that Indeed will be unable to show your openings in our search results. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we suggest utilizing other hiring services.
Just another small business not allowed to thrive on your site. Following guidelines and sponsoring an ad is not enough for indeed apparently. I am a recruiting agency hiring for a for profit marketing company working exclusively in the nonprofit sector - therefore charities and hospitals for fundraising. Indeed disabled my account with no notice or explanation and then proceed to reject an appeal within a matter of 2 minutes! I have been using them for 4 months now continuously paying for a service. I am deeply saddened by the customer service provided, as there is none.
Tip for consumers:
Avoid indeed if you can. I am a small business and this was the only affordable site I could use. However they do not help or support anyone not paying above the recommended budget they suggest. I received a call demanding to increase my budget substantially and I refused due to it being unattainable for my small business and now my account is disabled... glad small business' don't seem to matter here. I am absolutely not the first one to write a review like this. Highly disappointed.
Date of experience: April 11, 2022
Indeed disabled my account after only 24 hrs of receiving applications. I've been recruiting for small businesses for years and have NEVER encountered anything like this. I appealed the decision and got an email from them saying that they've reviewed the account and found it was in violation! Of what?! There was no detail ever given that explains it. The fact that more than 75+ people applied to our role in less than 24 hours says that we're a business that people want to work for! Jerks. Don't waste your time or money with them.
Date of experience: October 22, 2021
Hi Daniel! Thanks for reaching out and bringing your experience to our attention. We reached out to you via private message to further assist. We look forward to hearing back from you.
Every time my employer account has been disabled without explanation, advice or reason. Just the prefixed answer for everyone. I tried many ways and always is the same. They are not giving reasons. Even when I wrote for appellation it seems like I got an automatic answer
Date of experience: November 26, 2021
Hi Lilly, we are very sorry to hear that you had a poor experience, all accounts on Indeed are subject to our standard account review process. We have sent you a private message with more details. Thank you.
We are a small business trying to post few job openings. Indeed disabled our account without any guidance. What a joke? At least give us a chance to make corrections if we done something wrong. I'm not sure if this is only happened to me or everyone. Worst experience ever.
Products used:
Free Job Posting on Indeed.com
Date of experience: August 19, 2021
Hello Eric, thank you for reaching out. A member of our team has responded to your review by private message.
We are a newly opened bar and grill trying to hire staff and Indeed suspended my employer profile with no warning or explanation whatsoever. This seems to be a common occurrence for Indeed as this is not the first review that reflects these practices. Why is Indeed bullying small businesses? Must be the $$ they get from corporate restaurants for premium job postings that they give them "a little extra" by suppressing the little guys. What a pitiful service
Date of experience: October 4, 2021
Hello Anthony, thank you for reaching out. A member of our team has responded to your review by private message.
Indeed suddenly disabled my account. I tried to find out why. And I absolutely have no idea. My start up company is Value Sports Academy and I really need this to work! I don't mind paying, but at least give an easy way of explaining how it all works. I used to saw candidates appearing, now I can't do anything. Disappointing!
Date of experience: September 9, 2021
Like many, after posting a job offer, and accumulating candidates, we got an email saying our ability to post jobs is disabled (along with all the applications to the job.)
We tried appealing that, providing all the documentation requested, and got hit with this:
"It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue."
Guess what? There is no way to reach the mythical client success team if your Employer account is disabled.
Also, after they sent that message to you, they will ignore any further communication from you.
Just abysmal. Stay away.
Date of experience: May 14, 2021
Hi Khalifa, we are very sorry to hear of this experience, a member of our team has reached out to you by private message to assist you with this.
I own a financial service and investment company, we started out with 5 employees and received over 10,000 resumes and 500 + hires just from indeed. It came to my attention we had fired some under performing employees and they went and reported us to indeed as spam. That is not a valid reason to disable our employment account based on false accusations from ex disgruntled employees. And interviewees that were rejected employment. We hired over 500 employees in NYC just from indeed alone. This should be corrected asap - Paul Miller ps. we spent over $12,000
Tip for consumers:
Expect the online job market to be filled with a lot of duds. it takes about 10,000 resumes to get a good amount of hires. when you do get hires expect 1 outve 25 will be a decent fit for your company. Peoples resumes on indeed are not credible. most of the time the resume is smoke and mirrors comapred to who they really are.
Products used:
resume services, posting job ads.
Date of experience: April 12, 2022
I have used indeed for many years throughout my time as a recruiter, since setting up my own Ltd company I had created an indeed account, sent in all required documentation, posted my jobs and sponsored them, only to have my account disabled, I've appealed the decision twice, emailed them 3 times and called them twice and still have no reason or resolution in place. This has been going on for 8 days. Will move to zip recruiter and not use indeed any longer.
Date of experience: November 3, 2021
Hi Georgia. Thank you for reaching out to bring your experience to our attention. We apologize for any inconvenience. Our team has reached out to you via private message to best assist. We look forward to hearing from you!
My indeed account have been disabled without any prior notice or any information provided on the reason. I have a ltd recruitment company and work on behalf of different clients and since last few weeks I am in so much pressure and problem as none of the appeal is answered and no reason is given and my clients are relying on my posting too which seems really frustrating. I work with sales and marketing companies, care workers, general administrative and management staff too.
Indeed replied and nothing is done. Such a irresponsible team as I am still receiving emails someone has applied for the role and someone is no more interested in the role. I have requested my account deletion but they don't bother replying at all.
Date of experience: February 20, 2022
Hello! We have reached out via PM, please reply back so we can take a look at the account. Thank you!
As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.
But over all Indeed is a best platform for employers and employees.
Date of experience: June 23, 2021
Hello Muhammad, thank you for reaching out and we're happy to help. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
They disabled my account for no reason and when you ask why so you can make corrections to your post They sent me a link to the TS & Guidelines that doesn't specifically state how my job post was in violation.
I liked Indeed as a job seeker, but now that I'm the employer, They are crap. Whoever's their close competition I will support them. I advise you to try Monster, Zip Recruiter, or Glassdoor, anybody but indeed. Pass the word. There are a bunch of similar reviews; can't be the employers it's Indeed.
Date of experience: October 20, 2021
After successfully loading two legitimate job adverts, making sure the billing was correct and receiving many responses Indeed suddenly suspended our business account. I logged two appeals and submitted Company verification documents to them on two separate occasions. I called the call centre and spoke to them on three different occasions. We have just been rejected again. We have many prospective candidates who we cant reach out to. Its been over two weeks of back and forth and I dont' know where to turn next.
Date of experience: September 25, 2022
Hi Mandy, we have sent you a PM with an additional explanation and the next steps. Thank you.
I'm an independent recruiter hired by a company looking for candidates for nurseries. I posted numerous ads in which there was no issues, yet today my account has been disabled due to one of my ads was deemed not consistent. This is completely unfair as I have had no explanation or opportunity to alter the job post myself. I have a limited amount of time to gather candidates for this company and disabling my account without any explanation has only left my candidates with no reply and stopped my active searches for these candidates due to all my job posts being closed. This is beyond unprofessional and seriously need to consider fixing this system.
Date of experience: August 2, 2021
Have been looking forward to using Indeed to fill a position, finally attempted to post ad today and received an email that my account had been disabled. Indeed, I am frustrated but I need your help desperately. Please respond and let me know what I can do so I may post this job! Thank you!
Date of experience: January 9, 2021
Hi Heidi, it appears your account is currently undergoing our standard review process. To protect job seekers and employers like yourself, we review every account created on Indeed. To move forward with the review process, please complete the appeal form provided in your Indeed account. You can access the appeal form by visiting www.indeed.com/hire and signing in with your email address and password. Once there, you’ll see a link to the appeal form. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information. If you have issues with this process please follow up with us at socialcare@indeed.com.
My account was disabled without any warning or information as to why. I urgently need to hire a few positions and I had all my job descriptions saved in indeed which are now gone and will take so long to rewrite.
Date of experience: March 30, 2022
Hello Jordyn, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I spent a few hours of my day creating a job ad on Indeed (for the first time), then went back and decided to use most of their own templates since the position was for an administrative assistant. Even tried to pay more for increased exposure. Then received an email to verify our email, but the button did not work. Immediately received an email saying our account was shut down because it did not meet standards, but absolutely no explanation. I appealed it (where it only asked our name and contact information again, but no other info) and received an auto response saying we were reviewed and declined. It makes no sense. I used most of their own templates so I don't know what we could have violated.
Date of experience: March 26, 2021
Hi April, thank you for taking the time to leave Indeed a review. Unfortunately, after your account went through our standard review process which is done for all accounts on Indeed we were unable to show the job listings on our site. This is due to the business not aligning with Indeed's Job Posting Guidelines. We recommend reviewing our Job Posting Guidelines here for specific reasoning: https://indeed.force.com/employerSupport1/s/article/115005915763?language=en_US
My account was disabled a few minutes after I myself chose to shut down an offer. They disabled it without any kind of explanation and I am pretty sure I breached no guideline rule. Luckily for me, I was done using Indeed by the time they messed up with my account.
Date of experience: January 9, 2020
Hi Cathy, we have responded to your review by private message. Please follow up with us there so we can further assist.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi there, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.