Indeed has a rating of 1.5 stars from 979 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 134th among Recruiting sites.
I have used indeed for many years throughout my time as a recruiter, since setting up my own Ltd company I had created an indeed account, sent in all required documentation, posted my jobs and sponsored them, only to have my account disabled, I've appealed the decision twice, emailed them 3 times and called them twice and still have no reason or resolution in place. This has been going on for 8 days. Will move to zip recruiter and not use indeed any longer.
Indeed can allow your job offer to be seen (or not) - it's all a game played depending on how much money you pay. They can stop it from being seen if too many people "click" or if you simply don't spend enough money daily. Many job seekers use this site, so it can still be beneficial - providing you spend enough money daily. One great thing about Indeed is that you can request that applicants do some testing before they are considered for your open position through Indeed, with no extra cost. So, if you need, for example, "attention to detail" you can see how an applicant scores in that area right up front. Bad news is, plenty of applicants are too lazy to do the tests - no fault of Indeed, just the way of the world today.
Hi June, thank you for taking the time to share this feedback with us! We wish you the best of luck in your recruiting process.
As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.
But over all Indeed is a best platform for employers and employees.
Hello Muhammad, thank you for reaching out and we're happy to help. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Tried many other places like LinkedIn, Glassdoor + even posting on Craigslist. Get the most candidates and best qualified candidates. It work well. Only glitch is you have to always communicate via Indeed masked email account even at the very final stages of process, these emails sometimes go to spam, which is frustrating.
This has always been one of my top search engines for new jobs, it pools together all the roles you need.
But overtime I've noticed this company has fallen down a bit. They spam your emails, texts, and even WhatsApp and it's quite difficult to turn off.
There's some bugs and issues with the app too and sometimes it makes me feel that there are better alternatives.
You're still good, Indeed, but I think you need to pull it together before you slip even further.
Hi Emilia, we want to make sure job seekers are having a safe experience with Indeed. For this reason, contact information is only shared with employers when users apply for their positions or users accept their contact through our resume database. Otherwise, this information is hidden. If you suspect the communication you have been receiving is a result of a job you applied for on Indeed, feel free to reach out at socialcare@indeed.com. Thank you.
We had been using Indeed for over one year and everything was running smoothly. Then all of a sudden Indeed disabled job postings on our account. We inquired about this development from Indeed Team and initially, they did reply to our query but we still have not been given the exact reason why the feature of job posting and contacting candidates has been disabled. Now customer care is not replying regarding our situation and we are unsure how to take things forward. We want to keep our business on Indeed as it is the best platform for recruiting. Uncertainty looms over us right now and we could not find any other way to contact Indeed. So, it is hoped that this review might aid us in resolving our conundrum or at least make the Indeed Team aware that customer service hasn't been responding and accounts are being disabled.
Hi there, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Indeed is a platform that allows employers and employees to contact one another. I have had a positive experience finding my first job I could actually call a career from here, but other than that job, I haven't had as much luck.
There are some questionable jobs out there. The worst are the headhunters, usually for a major company. They are all offering the same job across several networks and claiming varying pay rates.
The assessments are actually fun, though. This is a big step up from Craigslist, and WAY better than Monster. USAJobs could learn a thing or 69 from Indeed.
Thank you for taking the time to share your feedback, Jesse, we are glad to hear you had a positive experience. If you come across any jobs that you are concerned about on Indeed feel free to send us more details to socialcare@indeed.com, we would be happy to check them out for you!
I thought it was a scam email which told me Account Disabled as one of the jobs you have posted to Indeed was deemed not consistent with Indeed's quality standards. But no, it was not a scam, I have just tried to post a job and found my account has Indeed been Disabled. I can only assume Indeed are using a faulty algorithm because there is no way my advert fails to meet their quality standards. I have posted around 14 very simple ads on Indeed over the last 3 years all almost identical consisting of just two short sentences. The last job was posted for almost two weeks. Why just after I closed the job am I told my account has been disabled? If there is an issue, why not send me an email to explain the problem. This is a total error by Indeed and reflects very badly on their business model by turning away customers for no valid reason. Also, why have all the contact number for Indeed been disabled. It would be so simple to sort this out if we could speak to someone.
Hi Peter, thank you for taking the time to leave us a review. All accounts on Indeed go through random moderation which can trigger an account to get disabled if we need additional information on the business. We can see that your account has been restored and is fully enabled at this time. Please feel free to reach out to us if we can be of any further assistance.
We are a long-time business user of Indeed, having invested significantly in recruiting through your platform over the years. Recently, our account was suspended due to reports claiming our pay scheme was misleading. This issue appears to have stemmed from a single case of internal miscommunication, which led to misunderstandings among some employees. However, we have always provided accurate and transparent pay information in our job postings. We can fully provide documentation to support this. Despite our repeated efforts over the past two months—including phone calls, emails, and implementing every change Indeed's agents requested—our account remains suspended, and we have not received any meaningful response or support. As a loyal customer, this lack of resolution is extremely disappointing and has caused serious disruption to our hiring operations.
Hello Daisy,
To explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met.
Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.
We have sent you a PM to further reiterate the decision.
Best regards,
The Indeed Team
As the title says, I tried to post a job for the restaurant I'm working on opening and was asked to call to verify the account before the post could be made live. Ok, no problem: I call and go through the questions (answering everything correctly, because it's my business and I had just tried to put the listing up the night before) and was told within an hour of the call that my account would be verified. Instead within 30 seconds of hanging up I received 3 emails from indeed: a welcome email saying my account was verified, an anniversary email (weird), and an email saying my account was locked with a link to appeal (that doesn't work and constantly reloads the page).
I feel utterly helpless, and increasingly frustrated! I have logged on to Indeed, assuming I could place my adverts (with no time to spare as re opening after a long lock down) only to discover my employers account has been disabled again!
I have spent an hour attempting to find a way to communicate and failed miserably!
The 1st time was due to an accidental recruitment Bill running during the 1st lock down (which we paid in full) however reluctantly. But at least knew why! We were then re connected. To only discover yet again when I need them most! Disabled.
Hey come on guys... you're supposedly a professional service, non of your contact numbers are live either. We have used your company for well over 5 years and have a lot of important information on here. You can see we are legitimate! Please help me here!?
Hi Jane. We'd like to look into this situation further with you. Please email us at sitejabber@indeed.com and be sure to reference this review. We look forward to assisting you.
Have been using Indeed for fulfilling our Company hiring needs for about 3 years, Suddenly, without any explanation or valid reason, Indeed has disabled my employer account. We have never misused Indeed in any way, I have so many pending hirings lined up which i need to complete asap. I'm extremely disappointed from this site. Really awful experience.
Hi Baidehi, thanks for reaching out. To provide some clarity, all accounts and jobs are subject to our standard rolling reviewing process that can occur at any time. Our team has concluded that Indeed will be unable to show your openings in our search results. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we suggest utilizing other hiring services.
Just another small business not allowed to thrive on your site. Following guidelines and sponsoring an ad is not enough for indeed apparently. I am a recruiting agency hiring for a for profit marketing company working exclusively in the nonprofit sector - therefore charities and hospitals for fundraising. Indeed disabled my account with no notice or explanation and then proceed to reject an appeal within a matter of 2 minutes! I have been using them for 4 months now continuously paying for a service. I am deeply saddened by the customer service provided, as there is none.
Indeed disabled my account after only 24 hrs of receiving applications. I've been recruiting for small businesses for years and have NEVER encountered anything like this. I appealed the decision and got an email from them saying that they've reviewed the account and found it was in violation! Of what?! There was no detail ever given that explains it. The fact that more than 75+ people applied to our role in less than 24 hours says that we're a business that people want to work for! Jerks. Don't waste your time or money with them.
Hi Daniel! Thanks for reaching out and bringing your experience to our attention. We reached out to you via private message to further assist. We look forward to hearing back from you.
Every time my employer account has been disabled without explanation, advice or reason. Just the prefixed answer for everyone. I tried many ways and always is the same. They are not giving reasons. Even when I wrote for appellation it seems like I got an automatic answer
Hi Lilly, we are very sorry to hear that you had a poor experience, all accounts on Indeed are subject to our standard account review process. We have sent you a private message with more details. Thank you.
Indeed suddenly disabled my account. I tried to find out why. And I absolutely have no idea. My start up company is Value Sports Academy and I really need this to work! I don't mind paying, but at least give an easy way of explaining how it all works. I used to saw candidates appearing, now I can't do anything. Disappointing!
We are a small business trying to post few job openings. Indeed disabled our account without any guidance. What a joke? At least give us a chance to make corrections if we done something wrong. I'm not sure if this is only happened to me or everyone. Worst experience ever.
Hello Eric, thank you for reaching out. A member of our team has responded to your review by private message.
Like many, after posting a job offer, and accumulating candidates, we got an email saying our ability to post jobs is disabled (along with all the applications to the job.)
We tried appealing that, providing all the documentation requested, and got hit with this:
"It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue."
Guess what? There is no way to reach the mythical client success team if your Employer account is disabled.
Also, after they sent that message to you, they will ignore any further communication from you.
Just abysmal. Stay away.
Hi Khalifa, we are very sorry to hear of this experience, a member of our team has reached out to you by private message to assist you with this.
I own a financial service and investment company, we started out with 5 employees and received over 10,000 resumes and 500 + hires just from indeed. It came to my attention we had fired some under performing employees and they went and reported us to indeed as spam. That is not a valid reason to disable our employment account based on false accusations from ex disgruntled employees. And interviewees that were rejected employment. We hired over 500 employees in NYC just from indeed alone. This should be corrected asap - Paul Miller ps. we spent over $12,000
My indeed account have been disabled without any prior notice or any information provided on the reason. I have a ltd recruitment company and work on behalf of different clients and since last few weeks I am in so much pressure and problem as none of the appeal is answered and no reason is given and my clients are relying on my posting too which seems really frustrating. I work with sales and marketing companies, care workers, general administrative and management staff too.
Indeed replied and nothing is done. Such a irresponsible team as I am still receiving emails someone has applied for the role and someone is no more interested in the role. I have requested my account deletion but they don't bother replying at all.
Hello! We have reached out via PM, please reply back so we can take a look at the account. Thank you!
Answer: Hello Anita, positions posted for free stay on Indeed for a total of 120 days. Sponsored positions can stay on the site until an employer has filled the job and closed it on Indeed.
Answer: Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.
Answer: Hello Gerard, sorry for the negative experience. Indeed recently augmented existing search quality programs with new, ongoing strategies to make sure all jobs on Indeed meet standards for quality. This effort included a large scale review of job listings. Jobs that violated our guidelines and companies that did not meet our quality standards were disabled. We apologize that this was a frustrating process for you and will provide this feedback to our Search Quality team for future improvements.
Answer: By NO MEANS should you pursue this so-called job offer further and in fact, you should report them to the Better Business Bureau.
Answer: Hi Kristina, feel free to email our team at sitejabber@indeed.com with some additional details regarding your concerns and we'd be happy to take a look. Please be sure to reference this interaction in your email. Thank you.
Answer: Hi Irene, to explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Mae! Thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Harees! Thank you for reaching out. All accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. It appears our support team replied to your initial SiteJabber review via private message with more information, please check your inbox and reply there with any additional questions, or reach out to sitejabber@indeed.com and reference this post. Thank you!
Answer: Hello Anas, thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this might be what you are currently experiencing. If you need assistance, please email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hello Rose, thank you for reaching out and our team is happy to assist here. When you have a moment, please email us directly at sitejabber@indeed.com. We look forward to hearing from you.
Hi Georgia. Thank you for reaching out to bring your experience to our attention. We apologize for any inconvenience. Our team has reached out to you via private message to best assist. We look forward to hearing from you!