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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
I run our companies HR department and we were banned for no reason. Indeed just bans you and doesn't even tell you the guidelines you violated. It's a complete abuse of authority and negatively effects businesses
Tip for consumers:
What can I even say. There is no support or anything to help people navigate the site.
Products used:
Indeed is the only website that is efficient for hiring employees. it is crucial for a business. All other websites don't get the traffic indeed does.
Date of experience: October 29, 2021
I received many applications on indeed with my unpaid organic job post. I guess because I didn't want to pay for this specific job post they disconnected my account for no reason and told me it was final. I have sent in proof of ownership of my business, its a LEGIT business open for years with proof of customer base yet indeed doesn't want to allow a well performing job post unless its paid. -5 star review! The "appeal" process is a JOKE it took them 20 minutes to send a denial lol
Tip for consumers:
Don't waste your time just for them to shut you down while your doing good
Products used:
Job post
Date of experience: October 16, 2021
Hello Stanley, thank you for reaching out and sharing this experience with us. We have responded to your review by private message. Please follow up with us there so we can further assist.
Our company's account was disabled shortly after posting a job ad. I rejected the decision immediately! I then received a response so generic and denial with no details saying the decision was final. I have read through the terms and contract as well as posting guidelines. We have done nothing wrong and have no recourse. A company should not operate like this, I have everything to prove we are a legit company trying to hire people. Waste of time and money for all these employers.
Date of experience: September 15, 2022
Hi Dawn, it appears your account is going through our standard review process. It is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status that you're now experiencing. In this case, you will need to submit an appeal to our moderation team explaining that you will provide documentation for your business for review. This can be done by logging into your account, when you go to your dashboard you will see the option that states “appeal this decision” or “contact us” and you can begin filling out the form. Once it's submitted our moderation team will follow up with you directly within the next 24 hours via email from employersupport@indeed.com. Thank you!
We were looking for salespeople and my boss asked me to post a listing to recruit candidates. I did this, and then sent the required proof of insurance to verify the business.
Got an email that said my account was confirmed, so went in to check my job post, and to my horror found that the account was disabled with not explanation!
I spent a lot of time crafting the ad and going through the process and I'm very upset they wasted my time.
What a joke!
Date of experience: October 3, 2022
Hello Nathan, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Indeed is the most ridiculous job site i've ever seen. Poor customer service as there is literally no customer service at all. All I am trying to do is look for help for our company amidst the pandemic which is already hard as it is. They proceed to disable my account under no fault to us from what I can see. I have read in depth all of their policies and see no issue. When asked all is said is "Indeed may reject or remove any job and may disable any Company's account, for any or no reason." For NO reason? Indeed is a scam themselves they take your money and run. Very disrespectful. Not sure how they are legal.
I've tried to appeal through email, tried through facebook, and all I get is the same lame, cowardly runaround.
Date of experience: April 30, 2021
Hi Deanna. As previously mentioned in our prior messages, the account has gone through our reviewing process and our team has concluded that we will not be able to show these openings in our search results. The account will remain in its current status.
As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we highly suggest utilizing other hiring services.
We also advise reviewing our Job Posting Guidelines and Terms of Service below.
https://www.indeed.com/hire/job-posting-guidelines
https://www.indeed.com/legal?hl=en&redirect=true#tos
I opened an employer account on indeed in order to post a job for a delivery driver. I even bought a monthly subscription for $100 so I can contact potential candidates. As soon as they charged my credit card they disabled my account. They asked me to provide them with proof that showed the company name and address which I did. They then completely blocked my account.
Date of experience: April 24, 2021
Our dental laboratory business has been advertising on Indeed for over 6 years.
One week ago, without warning, Indeed disabled our account. We appealed the decision providing our incorporation documents and recent bills. We were denied the appeal without any explanation.
We called Customer Service and we were advised that there is no explanation, but that this sometimes just happens. They recommended us to open a new account.
We followed this suggestion and opened a new account. Within ten minutes, the new account was disabled as well.
We called again and the employee apologized and said he was embarrassed for the way the company is treating us. But he had no advice. I feel like I am stuck in a Kafka novel.
I am writing to help alert employers that Indeed can act in a capricious manner that is reminiscent of a monopoly.
* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2022
Hi Isaac, your account is going through our standard review process. It is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our job posting guidelines, then the account will go into the appeal status that you're now experiencing.
In this case, we see that an appeal was submitted on the account and our moderation team has already emailed you back requesting additional information about your business. You will need to follow up with them directly via that email chain in order to move forward with the review process. Please respond back to them only and check your email inbox for any emails from employersupport@indeed.com. Double-check your spam/junk folder as well since sometimes our emails can be sent there as well. Thank you!
We are quite dissatisfied with Indeed as an employer platform. I actually found MY current job on Indeed... and now, as the business has grown, we look to expand. When I placed the 1st job ad (a free one just to get us started) they find my "account" to be unsuitable? And disabled it. They sent a form email saying it was a final decision, no details, reasons or explanation. How can they expect to run their business that way? If we made a mistake, we are happy to understand and fix it. But we are a small business, just trying to expand and grow. I had great expectations that Indeed could help us - I guess I was wrong.
Date of experience: April 9, 2021
Hi Rob, we would love to provide some clarification here. All accounts and jobs go through our standard reviewing process before they can become fully active on our site. The account has gone through our reviewing process and our team has concluded that we will not be able to show these openings in our search results and the account will remain in its current status.
In addition, Indeed does not allow non-job postings. This includes, but is not limited to, training and education opportunities, franchising opportunities, multi-level marketing opportunities, jobseeker employment solicitation, expired jobs, and jobs which do not represent a specific employer vacancy.
As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we highly suggest utilizing other hiring services.
We also advise reviewing our Job Posting Guidelines and Terms of Service below.
https://www.indeed.com/hire/job-posting-guidelines
https://www.indeed.com/legal?hl=en&redirect=true#tos
This used to be a great company but had become a money grab. I spent some much time putting together the job post based on THEIR guidelines. After reviewing some of the candidates, I received this message with no further explanation!
Your ability to post jobs on Indeed.com has been disabled.
At this time your employer account has been disabled and you will not be able to post any additional jobs to Indeed.com. If you believe this is a mistake and would like to appeal this decision, please contact us.
For more information, please review our Terms of Use and Job Posting Guidelines.
Date of experience: November 2, 2022
Hi Jamie, it appears your account is going through our standard review process. It is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our job posting guidelines, then the account will go into the appeal status that you're now experiencing.
In this case, we see that an appeal was submitted on the account and our moderation team has already emailed you back yesterday November 2,2022, requesting additional information. You will need to follow up with them directly via that email chain in order to move forward with the review process. Please respond back to them only and check your email inbox for any emails from employersupport@indeed.com. Double-check your spam/junk folder as well since sometimes our emails can be sent there as well. Thank you!
This has always been one of my top search engines for new jobs, it pools together all the roles you need.
But overtime I've noticed this company has fallen down a bit. They spam your emails, texts, and even WhatsApp and it's quite difficult to turn off.
There's some bugs and issues with the app too and sometimes it makes me feel that there are better alternatives.
You're still good, Indeed, but I think you need to pull it together before you slip even further.
Date of experience: August 14, 2023
Hi Emilia, we want to make sure job seekers are having a safe experience with Indeed. For this reason, contact information is only shared with employers when users apply for their positions or users accept their contact through our resume database. Otherwise, this information is hidden. If you suspect the communication you have been receiving is a result of a job you applied for on Indeed, feel free to reach out at socialcare@indeed.com. Thank you.
Wow Indeed... I'm hiring an additional admin person here in the office... I set the budget, hoping I'd get some qualified applicants... couldn't be further from it... after 24 hours, the only barely qualified applicant doesn't even have the qualifications I wrote down... they gave me a nonsense response such as views, clicks, etc... all I have to say is wow! And this cost me $99.52... these job boards are becoming such a scam!
Now, because of this, they're probably going to suspend my account just like they've become know for doing... we'll see...
Tip for consumers:
Might want to think about using indeed.com for your hiring !!!
Products used:
Job Posting
Date of experience: August 13, 2021
Hello Craig, thank you for reaching out and sharing this experience with us. A member of our team has responded to your review by private message. Please follow up with us there if there's anything else we can do to help.
Another inconsiderate site that draws people into wasting time creating accounts/posts, then deletes the post AND the account with 0 warning and no specific reasons. They allowed 1 appeal, which denied me. My asking what the problem/solution was resulted in vague "no further info will be given" type of lines that seem to be mostly automated.
UPDATE: They emailed here about their policy & after i gave into their picky document demands, they still deny my posts AND gimme the same vague/robotic lines. They probably only acted helpful by emailing here cause my bad review here is being seen by many. In my regular email, 1 of their useless replies said to call, & they were closed.
Trustpilot users say Indeed bans all non-paying users so they call in and are pitched a paying version. So indeed can indeed enjoy the bad reviews, & karma, they earn from this. This kinda stuff helped greatly hurt sites like ebay.
Date of experience: September 5, 2018
Hi there, we've responded to your review by private message. Please follow up with our team there so we can further assist.
The new pay-per-applicant is complete crap. If you so much as click on the person (to see if they are a decent applicant) you're charged a fee (close to $100) per person. So, you pay for unscreened and completely aloof applicants. You also might pay for someone who has zero background for your position but applied anyway. One applicant I got was my top pick until I uncovered she was a FELON with an extensive background of stealing from her employers. One guy showed up for his first two interviews, then ghosted us. Another woman did the initial interview, was excited to come back, and cost us time and MORE money by ghosting us again. Indeed is a great place to waste money and lose faith in the human race. I don't care where you find employees, DON'T do it here.
Tip for consumers:
don't do it
Date of experience: July 14, 2022
Hi Ashley, we're sorry to hear about your candidate experience. Please keep in mind that Indeed is not able to control candidate behavior and we cannot control candidates not showing up to interviews. We would be happy to pass along your feedback about that! Also, with our new pricing cost per application model, users do have more control over your quality and spending because Indeed lets users review applications before they're charged, giving users the final say on which applications they pay for. Users can also reject candidates within 48 hours of their application to avoid charges. After this period, will users be charged for the candidate, if not rejected. To confirm, employers do not get charged by clicking on candidates who applied. If you wish to sponsor the post using a daily/ monthly budget, you can select the "classic model" or "Switch to old model" option that is displayed when going through the job posting funnel. If you ever need assistance in the future, feel free to reach out at sitejabber@indeed.com.
Indeed have suddenly disabled my account without warning when there are 2 live jobs running. Used them before and no reason for this action. Totally unprofessional and unreasonable but they are very happy to take my money even if the service isn't being delivered!
Date of experience: January 3, 2022
Hi Anne! We are very sorry to hear about your poor experience with Indeed and we have sent you a private message to further assist.
Was looking for a retail job. I got so many job postings that I'm not interested in nor qualified for. Nursing jobs is one example. Medical reception jobs another one with minimum of 1 year experience required. Nowhere on my resume was this listed. Very bad also about using one's zip code and distances. Also, two few job notifications have postings of salaries, where the location is, etc. Good luck if you use them.
Date of experience: September 15, 2020
Hello Brian, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Impossible to post a job as they just disable your account. Nothing bad with our offer, fully professionally written, great rate of pay and a fantastic opportunity for someone but it seems indeed only allow agencies, Amazon or fake job postings on their account.
Date of experience: January 10, 2022
Hello Scott, thank you for reaching out. A member of our team responded to your review by private message. Please follow up with us there so we can further assist.
When your a real company with 5 years of doing business and link your company ein and formation paperwork in the appeal - getting banned for following their rules because i wanted to only hire in direct citys? Lets get real please stop having bots review our appeals and accounts or last let us talk to customer services so we can see why you chose to single out people that followed your posting rules?
Tip for consumers:
be careful when trying to post for your physical locations if your large enough they will ban you even if you plan to spend money
Products used:
job posting
Date of experience: January 19, 2022
Hi Anthony, we are very sorry to hear about your experience with Indeed. We have sent you a private message with further details.
We are a newly opened e-commerce company trying to hire staff, Indeed keeps disabling my employer account and providing NO explanation as to why. Like many other low rating reviewers, we didn't even do anything, the account was been disabled. And this is their final decision.
Date of experience: November 26, 2021
Hi there, please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we highly suggest utilizing other hiring services. We apologize for any inconvenience this has caused.
For some unknown reason our Indeed account was disabled. When I inquired via their web site, I received an email response which stated that my account was suspended and that further appeals for this suspension will not be considered or responded too. Signed by someone named "Indeed Compliance." I have no idea why and they never contacted us for additional information. This is pretty poor customer service. We have a few jobs opening up in the coming months. Too bad for Indeed. Good for Zip Recruiter.
Date of experience: October 11, 2016
Hello David, we're sorry for the negative experience with Indeed. Unfortunately, after further investigation into your account, we were not able to clear your positions for visibility on Indeed. To protect the integrity of the site and our quality procedures, we're unable to share the reasons behind this decision. Indeed retains the right to undertake the removal of any job, organic or sponsored, if we feel it is in our interest or our users’ interest. For additional information, please reference our guidelines: http://www.indeed.com/hire/job-posting-guidelines. Thank you.
For the month of April we received 50 responses at a cost of $500 dollars. After contacting these people not one ever called or came to an interview. If your looking for help try Craigslist. You will most likely have a much better response. They also have no explanation any where on there website as to why it cost so much.
Date of experience: May 8, 2016
Hi Richard, we're sorry to hear that you've had a negative experience using Indeed to hire so far. When you create a job on your Indeed account, you are prompted to enter the amount that you would like to pay for your job on a daily or monthly basis. Once your job is live, you can then monitor the spend and view the performance within your account. If you are still hiring, we'd be happy to show you how to navigate this report, and would be happy to offer job description/ job title tips to help attract the candidates that you are looking for. We would also be happy to offer you a credit towards future sponsored job clicks. If you'd be interested in this, please feel free to message us via SiteJabber so that we can assist you further. Thank you.
I sent my resume but receive no calls. Search for reviews. Found comments like "this company is rubbish".
One more thing, they sold my email, phone number to other entities...
One word... predators...
Date of experience: April 6, 2015
Update #2: after changing my rating to a favorable one, they disabled my account again. Absolutely ridiculous.
Update: after posting the review, Indeed reached out and fixed my account.
As many others have said, my account got disabled before I could even post a job. I recently started my own business and needed to hire someone. They asked me for some documentation, I sent it in then got the response "It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue." I've reached out several times since then and NOTHING! No help whatsoever. Do yourself a favor and use literally any other site than Indeed.
Tip for consumers:
Do yourself a favor and don’t use Indeed.
* Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2022
Hello Emily, a member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Dear
Our account was working perfectly and suddenly they disabled it after posting job positions. We reached out to Indeed but Indeed did not respond. Lack of human service reflects very badly on them and is a chance to leave the career website. We need customer service to communicate with us and reach out so we can solve any problems. If you have any suggestions, please let me know.
"Your ability to post jobs on Indeed has been disabled..."
Email: *******@gmail.com
Tip for consumers:
bad service. no live customer is available
Products used:
job posting
Date of experience: July 24, 2021
Hello Mo, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
Indeed was my go to help wanted site but now they changed their model it is so complicated and no matter what you put in the software changes your fees so i had to call 7-8 times at the end i spent nearly $1,000 and received a handful resume mostly from outside of California (even when my range was 25) and none qualified to follow up
Tip for consumers:
i am searching to switch to a different site $1100 help wanted fee is just a ripoff
Products used:
help wanted
Date of experience: May 19, 2022
Hi Mehran, thank you for taking the time to leave us some feedback. Indeed does have a cost per application sponsored job model where employers have the ability to choose for themselves how much they would like to spend per application. Employers can adjust the number of applications they want to receive and Indeed will pause the job once it reaches the number of applications that were purchased. CPA jobs can be paused or closed at any time, and employers will only be charged for the amount of applications they received. In addition, this model offers Deal Breakers. When hiring for a job that requires more qualifications, employers can use Indeed Questions to communicate must-have requirements to job seekers. When it is indicated that a question is a deal breaker, employers will only be charged for applications that meet the deal breaker question criteria. Also, Indeed does not have the ability to post jobs, that is only available to account holders. If you ever need additional assistance in the future, feel free to reach out at sitejabber@indeed.com. Thank you.
Indeed has been great to us till they decided to block our account miss taking us for another company in the middle of our busy season, customer service is horrible and pretty much useless. No one knows why we have been blocked we were given different information from everyone we spoke with. How can a company with such drastic impact on peoples business just do as they please with no warning. I even dealt with the account executives who compliment my adds, only to be blocked months later.
Date of experience: July 10, 2019
Hello Carlo, we have responded to your review by private message. Please follow up with us there if you have any additional questions.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hello Khaalid, thank you for reaching out and sharing this experience with us. We have responded to your review by private message.