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Indeed

Overview

Indeed has a rating of 1.5 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 132nd among Recruiting sites.

service
268
value
245
shipping
21
returns
25
quality
238
This company responds to reviews on average within 0 days
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GB
1 review
0 helpful votes
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Banned for no reason
March 20, 2021

We operate a hospitality recruitment agency and had used indeed for many years - mostly the free site and sometimes sponsored jobs and campaigns. They recently suspended our account giving some fairly dubious reasons about our jobs. We appealed (although it was quite unclear as to what we were actually appealing) and they have said they will not reactivate our account and have given no reason. For some reason they just seem to have taken against a small respectable recruitment agency. Our candidate reviews on indeed are averaging over 4/5 which is higher than many of their clients currently recruiting on the platform so there is no valid reason why we have been banned. My feeling is that they are eliminating competition to the temp staff platform they recently bought. My advice is to steer clear as if you become reliant on them they are happy to take it away and potentially really impact your business.

Date of experience: March 20, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Mike, thank you for reaching out. To explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status that you're likely now experiencing. We would be happy to take a close look at your account. If you're interested, please email our team at sitejabber@indeed.com.

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1 review
1 helpful vote
Follow Redemta N.
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I am not happy with the fact that Indeed has decided to disable my account with no valid reason. I understand that you may have your own guidelines and expectations and I'm sure there is a better way to communicate them with clients without blocking active recruitments. I am very disappointed as I had scheduled Walk-in interviews and now the candidates cannot get that information from me as I cannot access their CV's. What kind of system is this? A complete waste of my money, time and a damage to my company's reputation.

Date of experience: May 14, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi Redemta! We reached out to you via private message and look forward to assisting further.

Florida
1 review
5 helpful votes
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I posted a job on this site for $50.00. Within 2 hours supposedly I had reached the limit of applicants who "viewed" my posting. Of course, I just have to trust that this actually occurred. I received 9 resumes seemingly at random. Not 1 applicant had the experience I had specified in the add and 8 of the 9 worked in completely different careers - not even close. This is a scam. After reading other reviews, I am now concerned about my card being charged excessively and will have to waste time monitoring this. Stay away from this site. Any other way of finding employees is better than this. This is a complete waste of money.

Date of experience: November 21, 2013
Canada
1 review
2 helpful votes
Follow Sunandita D.
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I see a lot of same feedback as my own
So it is a normal practice of Indeed may be because of their algorithm or not better policies
As a small business owner, especially at the time of pandemic as we strive hard to hire people knowing I cannot afford to pay a Recruitment Agency to hire for me, indeed has disable my account

No explanations, no heads up, not even an effort to help me know at least what did I do wrong to be treated this way, like a court marshal. Even army gives explanations before executing. It is so unprofessional - your company just do not follow any code of ethics

Date of experience: August 10, 2021
Indeed-Support S. Indeed Rep
over a year old

Hello Sunandita, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.

West Virginia
2 reviews
10 helpful votes
Follow p s.
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The job search site Indeed was once a good place to research jobs. It allowed job seekers the opportunity to read and write reviews of employers. They have recently changed their format to require users post their online resume before they could leave a review of current or previous employer. The site even goes as far as censoring material that isn't favorable towards employers. The forum used on Indeed is the least user friendly forum I have witnessed in a long time.

Date of experience: July 15, 2013
Texas
1 review
6 helpful votes
Follow Paul D.
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Indeed is mostly aggregate job listings that are old by the time indeed web crawler brings it to the board. Even if the job listing is valid, it's unlikely any one in busy a HR will even care to see an email from indeed with a resume attached. Has any one really looked at some of the resumes? Many are just plain bad.

Of course HR can post openings directly to job board, but why put out the effort? Employers tend to fill openings from within. It's more comfortable even if it breeds cronyism. I also doubt any employer really trolls through indeed resumes in search of a candidate. It's an employers market, resumes are pouring in so much a cv scanner does all the work of sifting through applicants. The scanner is set to disqualify almost everything to eliminate traffic and discrimination liability.

I'm afraid the only way to land a job is have a connection on the inside or walk in and get lucky. Passive job search is unlikely to develop any thing but black hole efforts.

Date of experience: May 15, 2015
Japan
1 review
3 helpful votes
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Absolutely terrible. Block my account with 0 warning. I had over 100 applicants in a post in under 72 hours, and they decided to block my account. As a independent recruiter, who is trying to build his own firm, it's impossible to have a cash flow for posting. Don't waste your time with them. They are only after your money. All they want is for you to buy paid posting, which are based on click. 80% of the clicks don't even apply.

Date of experience: July 6, 2022
Indeed-Support S. Indeed Rep
over a year old

Hi, we have reached out via private message, please reply back when you have a moment. Thank you!

California
1 review
4 helpful votes
Follow Jennifer B.
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Our national company is always actively looking for local contractors. Indeed seemed like a great solution because it is extremely expensive to post 10+ ads per month in different markets. In the beginning, we received quality candidates and hired many people through Indeed. After a while, we received fewer and fewer applicants, and we started to get constant marketing calls from Indeed, trying to push us into a paid service. The last call we received was extremely rude, but we politely stated again that we were happy with our current level of service. Suddenly, our last three ads have zero views. In the beginning, our ads were getting several hundred views each. We are a legitimate company with clear job posts, explaining the kind of job and the expectations. We did nothing wrong, and will certainly not pay for service now.

Date of experience: September 11, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Jennifer, we've responded to your review by private message. Please follow up with our team there so we can further assist.

Illinois
1 review
6 helpful votes
Follow David H.
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Very disappointing at the expense in getting one part-time position filled. Indeed claims to have gotten more than 1,400 clicks for our very geographically narrow and very limited and specific job posting. We did fill the position with an applicant from their site, but paying $1,000+ seems wrong. Are they juicing their numbers?

They said they would be back to me immediately to go over the numbers... one hour and still waiting...

Date of experience: December 15, 2014
Michigan
1 review
8 helpful votes
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On the take!
May 8, 2017

I recently reviewed a former employer. My review never showed upon their site. I had heard that the HR manager from said employer was on the phone with INDEED trying to find out how to remove bad reviews. Apparently he figured it out.

Date of experience: May 8, 2017
Indeed-Support S. Indeed Rep
over a year old

Hi Frederick, we have responded to your review by private message. Please follow up there with any additional questions you may have.