Indeed

Indeed should NOT use BLACK PEOPLE as the face for GAY PRIDE. I object.
Who can I report or complain this too. HELP ME WITH THIS FIGHT

We are not new to Indeed. Last year we managed to find one employee via Indeed. This year we need to find receptionists again. We more or less using the same ads as last year. We had quite a few applicants and started to narrow down the candidates and interviewing candidates. Then all of a sudden my account was disabled. I wrote to them and got this rather generic reply:

Your account has been disabled because its relationship with your company could not be verified. For the security of our employers and job seekers, Indeed must verify accounts and jobs.
To verify your account, we would like for you to provide documentation relating to your company. Please provide us with a scan or image of one of the following items:
Electricity or Phone Bill with your business's name and address
ABN Registration Document
ASIC Business Registration

If they are so serious about proving the relationship or the ownership of the company, why don't then do that when the account was first being set up? Why all of a sudden just disabled the account of a perfectly legitimate company?

Through the help of my accountant I have given them 7 official document plus more to prove all the above. Still they would not care! They then said in a very generic way: It appears that your request may require specialised attention and our Client Success team can better assist you. Please view our Help Centre for further assistance with this issue.

So I tried hard to get in touch with the whatever Client Success team. Went round and round to no avail. Called their number but no one ever picked up the phone. Live chat? Where is the link for live chat?

Such a pathetic service.

Get absolutely no support at all from this website and wasted so much of our time and resources for nothing.

Reply to Indeed reply dated 6/15/20
" This is typically done when not enough information is provided when an Indeed account is set up "
There is NO extra information requested when we sign up. We had provided you everything you had asked for during sign up.

"We do see an appeal was submitted but the documentation was not provided. "
We had provided everything in great details and at our expense (our accountant's services is not free). We received a reply from you guys within a couple of hours or less. Every time whoever person that replied just disregard all the documents submitted.

You know if you want any extra information or proof of whatever, you could have just request that. We would be more than happy to provide you promptly. Instead, you guys just frozen the account of a legitimate business with zero warning. It is very much a shoot first and ask question later mentality.

THEY JUST DISABLED MY ACCOUNT WITHOUT WARNINGS OR EVEN TELL ME THE REASON.
I DONT KNOW WHAT IS EXACTLY WRONG WITH MY POSTING TO BE DISABLED.

I started looking into the Indeed scam today after reviewing my account and the amount of clicks versus applications. They charged me $ 43 dollars for 4 days after i specifically requested the maximum of $ 5 dollars per day. I just received my business health care license about a month ago and are fairly new so being on a strict budget is essential at this point. Initially it took them a while to approve my business to advertise so i paid for two weeks and received about 25 resumes. Its safe to say half of the applicant din't even bother to call back, while the other 30 % were no call no show to the interview and about 20% actually showed up and out of 20% it safe to say maybe 2 i have considered hiring. I have suspended my post effective today and will not use this site any longer.

Another thing very questionable is the whole pay per click deal.
How are we suppose to monitor the clicks?
Are these Clicks actually real?
We should be provided with the name of the person viewing/ clicking the job posting.
Employers should be charged only per amount of the applicants submitting their resumes and not per click, because we have no way of knowing who is reviewing the job posting, leaving us at the mercy of Indeed to report basically whatever they feel like in terms of click and having to pay whatever they say, even though we agreed to have a certain amount of money set per day and even so they still allow the charges to continue to pile up to $8 or $9 per day without my approval.

After i complained about this, the rep told me not to worry about it at the end of my term it will all amount to an average of $ 5 per day and instructed me to monitor the account daily to ensure I am being charged that amount. Unfortunately with my schedule I am not able to keep tabs on Indeed daily to ensure the accuracy of our agreement. The whole thing just doesn't seem right.

The first time i submitted my job posting with Indeed it cost me about $ 25 dollars give it or take and i received 24 resumes, and 4 days ago i posted again except for this time i only received 1 resume and it cost me twice the amount. Not to mention after i posted for the second time i had to wait again for several days because my account was under review and was asked to call from my business number and send a copy of the bill to verify the business is legitimate. Are you kidding me? What was the point of sending the copy of my license, just to send the utility bill to verify my business? Complete waist of my time! So, Its safe to say i will not be using their services any more and I will certainly share my story with my professional network to ensure my colleagues are aware of my experience with Indeed.com

Thank you

Dear Indeed,

Can you please answer as to why you are bullying people into paying for ads that should be free.?

Can you please answer as to why you have ceased responding to Cares agency. They have not breached ANY of your conditions. Yet you are still forcing them to pay for ads.

Are you aware of the rules and laws governing fair trade and advertising (competition).

It dose not seem you do. If you did, you would know that by uing such tactics, your are breaking UK consumer law!

Can you please publically respond either to this post or the review Cares has yet again updated. Give reasons why you are breaking the law. I'm sure EVERYONE reading this and more would like to know.

NOTE FOR EVERYONE WHO WAS FORCED TO PAY... YOUR LEGALLY ENTITLED TO YOUR MONEY BACK AS IT WAS OBTAINED ILLEGALLY.! Get in touch for more info...

Update - Dear Indeed,

Your response to our review. Yes, you re-enabled the account, but as you said, for sponsorship ads only. You have failed to communicate to the employer as to why., They have not contravened any of your terms and conditions when it comes to posting free ads.

You informed them that it was because they were not advertising to employ people for their own company, this is completely false. They are posting ads to employ people direct., If you would kindly point out to the public so we are all aware... where dose it say on their ads that they are recruiting for other people. I believe their ad says, " recruiting care staff for upcoming agency placements in our clients homes. OUR AGENCY OFFERS...'

I Capitalised the second part of their ad, as it clearly says their agency. As an agency, they employ people directly onto their books. Pay them through THEIR PAYE system. The fact they go out to work IN not FOR the clients homes is part of the job role advertised.!

You really cant expect that excuse to stand up when you get investigated. Trading standards, Office of Fair Trade, Office of Consumer Rights, and their own legal complaint against you for bullying and extortion.

All because you fail to play by the rules and laws set out.

So please, give us all a real answer...