Indeed

Update - I heard from Indeed directly and they acknowledged my concerns / issues and quickly got my job posting up and running. Tho I still believe they should revisit their new account "protocols" they were VERY responsive and effective after the fact (so kudos for good customer care).

Original review - I am a private HR consultancy and my clients are largely smaller organizations. One just asked for my assistance in filling an open role for them. I had heard good things about the Indeed site for job posters and gave it a shot (it is a cost effective service). A but clunky to get my job set up as I wanted it but one call to their call center ironed out the bumps (a positive). I then posted the job and waited the 1- 2 hours before the post is approved (by Indeed) which it was. Then the fun started. Remember, I am paying Indeed to post my opportunity on their site (i. E., I am a paying customer). I went into my account about 2 hours after seeing the job was approved only to find out that my account was disabled and I had to fill out a form to have it enabled (remember, I am the PAYING customer). So I called customer service and they informed me this is their normal process for new accounts. Are you kidding me? So I filled out the form and submitted it and then got an email from Indeed asking that I submit documents verifying that I have a real business (BTW, when I set up my account I included all of the information they wanted for my business). I am now in a 1 3 BUSINESS day hold as Indeed reviews my information. Reminder - I am the PAYING customer. I have now wasted my time to fix their decision to enable my account, I'm going to lose 3 - 5 calendar days before my job is posted (candidates don't just look at job sites Monday thru Friday from 9-5). And I used the Indeed site to post this job on LinkedIn, Facebook and Twitter and those links don't work because Indeed disabled my account... so I've had to manually delete all of them. I can't believe this is how Indeed manages their business and how they treat their PAYING customers. Here's a suggestion, ask the questions you need to know about a business as part of the account set up process... NOT after jobs are posted and being networked. I've committed to Indeed (and their costs) for my client so I can't turn back. But I find it hard to believe Indeed management feel this is what a good customer experience looks like. AWFUL... AWFUL... AWFUL.

Beware - if you don't sponsor your job listing they will suspend your account and will not give you a reason why!

I'm the CES and the founder of a tech startup that develops apps for local communities. After 2 years of product development, we launched our apps on the App Store and Google Play, and started hiring sales reps and brand ambassadors.
We posted a free ad for a sales position on indeed to test the quality of the candidates. After a few hours, I received an email that our account has been suspended. The only information provided were links to the Terms of Use and Job Posting guidelines. We carefully went through both documents multiple times and were not able to see a single violation.

Indeed provides an option to appeal the suspension decision, which we did. We provided information about the company, website URL, phone number and additional information about the job. The next day we received the following email:

Your account was reviewed and unfortunately, the decision has been made that your advertisements cannot be shown on Indeed. Your account currently is not accruing costs, and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided.

In other words: our decision is final and we will not tell you why.

After spending days sending emails and contact messages, all of which were ignored, we created a new account and posted a different free job for a brand ambassador. The job listing described the company, its products, job requirements, salary etc. Unsurprisingly, the account got blocked again. Once again, we submitted an appeal and got the same response: our decision is final and we will not tell you why.

The only reason that comes to mind is that we didn't sponsor the listing. There is absolutely no violation of any term or guideline in the jobs we posted.

I plan to file a complaint to the BBB for falsely advertising that employers can post for free, and I encourage other employers to do the same! Let's stop indeed from using fraudulent bad business practices to attract paying advertisers!

What a waste of time! Stay away!

UPDATE: indeed responded to my review saying "No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause."