Infotainment.com

Purchased 2k stereo. 9 months and already replacing parts. Would not recommend! The original shipped product volume didn't work. Now 9 months later and $140 more. Extremely disappointed and would stear clear!

Received a factory radio that was malfunctioning. Contacted customer support and it took a few weeks to receive a working unit. About three days after I receive a new unit, they sent a message saying the radio I've sent is missing warranty stickers, screws, main board is different, DVD drive is not working. Asking me if I know anything about it. This is some BS scam practice from this company. Be aware that they will try to scam any of of their customers. I wanted to make another purchase, after installing a rear view cam, but I will avoid this company like a plague. LOOK ELSEWHERE. THIS IS A REALLY DISHONEST COMPANY.

Service, prices, communication, and honesty, staff, EXCELLENT!
Quick and accurate diagnoses and fast parts shipping... "HIGHLY RECOMMEND" Thanks Tony E
Dave is a high level of honesty, and ability, when I questioned him, he answered quickly and clearly an
And when repair was completed, recommend part needed to complete unit functionality.
The experience with all of the "INFOTAINMENT" personal was the top shelf any company could offer.
THANK YOU DAVE, AND THE ENTIRE TEAM, the best technical group for navigational, radio, and all vehicle electronic service. THANK YOU ALL...

I ordered updated Ford Sync 3, GPS/XM...etc., components for my Ford F-150XLT. It took a bit of time to get a response to emails requesting technical support, however, once I connected with Jesse (Ford Technical support manager), I'm happy to report that I'm extremely pleased with the service.!

My product was lost by UPS. Infotainment slow played the claim through UPS. Been over a month no product that i ordered, no refund. Made a claim through paypal. Customer service is rude. Buyer beware

I ordered an upgrade head unit for my Ram 1500. The product showed it was in stock. Never shipped until I called, was on the backorder, due to waiting on parts. When installed, the backup camera will not work. Everything else does. Left messages and put in a trouble ticket, however, no one ever responded. I finally got a hold of someone, and the tech said he just emailed me. This is while were communicating?
The tech seems to think I left a cable unhooked, which was not the case. The tech had me troubleshoot different procedures, which I already have tried.
The CPU had to be the issue because I switched my old head unit, and the backup camera works fine.
Asked for another CPU, the tech says they don't have anymore. However, the website shows they are available. So, I need to send Infotainment a $2700 CPU to be repaired?
Very disappointed in the customer service and product that is being delivered.
I have used their products before, specifically a head unit switch out. And no issues.
Michael Doeden.

Ordered a uconnect 8.4c nav radio for my 2019 Dodge Charger, since mine came with navigation only via apple carplay/android auto. I wanted a radio with built-in and native gps. I foolishly purchased 1 from infotainment for 1,499.95. I got the radio and within 2 months, it started to delaminate. Bubbles formed all over the screen and soon the radio suffered from ghost touches and became unusable. I had a relative purchase another from infotainment, while I attempted to get mine repaired. We received this new uconnect 8.4c radio and it had no audio, in addition to getting extremely hot. We sent it back, only to receive the same exact radio back, with the same serial # and nearly the same issue. Instead of no audio, we got 2-3 seconds of audio and then no sound. Anytime you changed a station or song, it would play for a few seconds and then go silent. We asked why they would send this crap back and they said they usually attempt to fix it before sending the customer a different unit. Wtf? Man... We sent this p. O. s. Radio back and demanded a full refund. We then went to the dodge dealer and bought a brand new uconnect radio for LESS money. YES. Less money for a BRAND NEW radio. DO NOT buy from these guys. Most, if not all, of their products are refurbished/damaged. Customers just tend to not realize it until the problems rear their ugly head months later.

The Uconnect 8.4an radio in my 2014 Jeep GC kept freezing on the loading screen and I came across Infotainment.com to repair the unit. I sent it in for repair, which took nearly 2 weeks all-in. I hooked it up and everything worked great. At least it did for 2 weeks. The radio stopped working again with the same issue. The CSR sent me a shipping label to have it returned for repair. After almost a week, I hadn't heard anything and called to check the status. They said it was fixed and would be shipped within 24 hours using expedited delivery. Apparently expedited shipping is USPS priority mail which took a week to get here. To Infotainment.com's credit, they refunded me $20 for the trouble. A small courtesy for what has been difficult process. Ok, so I finally received the repaired radio (for the 2nd time) and hooked it up. Everything worked... for about 15 minutes until the next time I started the car. Now there's a new problem where the radio reboots every 30 seconds to a Uconnect splash screen, over and over and over. Imagine driving at night having this bright screen constantly rebooting without being able to turn it off. The CSR wanted me to send it in again for repair. NOT A CHANCE! Don't waste your time and money! A 1-star rating is much too generous.

This Company sucks There glad to your money and tell you a great story but in the end they suck. Customer service people rude.