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Infotracer has a rating of 3.0 stars from 27,907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I needed to look up a vin for a vehicle I was trying to purchase and the owner was a little bit weird and I needed to make sure he was the owner. I was able to find everything I needed.
I came to this site looking for one specific piece of info, got a report having more than 100 lines with useless info.
Róanme processed my cancelation subscription very fast. I am glad with chat interaction
Unable to respond reason for incomplete report
Hello Goldgar,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We're glad Róanne assisted you quickly and that you had a positive chat interaction. Your feedback is valuable and will help us improve our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to trace information on a car owner by license plate and the information was wrong. What did I pay for?
Actually have a service that can be depended upon for accuracy when you charge for it
Hello Mark,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account to avoid future charges. The payment made will allow you access until August 1,2024. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was look at the recalls for a problem I'm having with my 2017 ford f150 but it is not a recall
Hi Noel,
Thank you for your feedback and the 5-star rating! I’m sorry if you did not receive the information you needed.
We want to turn things around and help you get what you need. We have found your vehicle's recall records and sent the custom report to your email address: ndbaird1@gmail.com.
If you have any difficulties opening the attachment, please call or email us at askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wish It would show me the report I have tried and tried and will not pull it up it glitches and quits Loading
Hello Donavan,
We sincerely apologize for any inconvenience this has caused you.
I can see you were trying to find information on a VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found what I was looking for on one thing but not the other.
Thank you
Hi Connie,
Thanks for your awesome review! We’re glad you found what you’re looking for, and I’m sorry the other wasn’t as easy to find. If you let us know what it is, we would love to help you find it. Feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is ridiculous. I was given the impression that by paying $2.95 i would receive the name of the vehicle owner. It requires you to purchase a premium report with that information. Very misleading
Hello Sade,
Thank you for sharing your feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The service give a lot of information but to try and get more detailed information about someone (myself) it will only give you the same information
Have a way to correct information
Hi Crystal,
We're sorry if you got confused with the report you received. We would love to help get the information you need. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Email is not detected? Really because I continue to be emailed by the same person and the same email
Hello Joseph,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I ran the search on my end and was also unsuccessful. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The description of information they stated you will receive you do not receive. Awful misrepresentation.
Hi Andrew,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
We would love to help and turn things around. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help. We look forward to hearing from you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have nothing to say at this time. Thank you very much for your time
Hello Leah,
Thank you for taking the time to leave us a review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Typed in IP paid the fee out popped the info I needed. Quick and easy.
Hi Roy,
Thank you for your awesome review! We're glad to know that you found the process quick and easy. We aim to make information accessible with minimal hassle, so it’s great to know we hit the mark for you.
If you have any questions or need assistance, please contact us at askinfotracer@ask.infotracer.com. We’re always here to help! Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need owner information and was lead to believe paying for it would get it.
Hello Tara,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You informed me that my search was complete and my records were available.
I made the payment to be informed that you had nothing to report.
You are not very honest
I'm still waiting for my money to be returned
Hello Suzanne,
Thank you for your review, and I'm sorry we could not provide the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site indicated there were results and then when I paid there were no results found. That is misleading
Don’t express there’s results found and then there’s nothing there
Hi Scott,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
We tried to locate information on the email address you were searching for, but we were unable to find more. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Are there any other searches you need assistance with? Please let me know and I'll be more than happy to help. Just send us an email at askinfotracer@ask.infotracer.com. Rest assured, I'm here for you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was advertised I could see the vehicle owner however that isn't true. So I paid for lies.
Hello Itaisha,
Thank you for your review, and I'm sorry we could not provide the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Kinda hard to figure out what is going on. Not sure if it is a good idea
Hi Amanda,
Thank you for your feedback and the 4-star rating! I’m sorry if you found our service challenging.
Please know that we are constantly working to improve. If you have specific concerns or need further clarification, please feel free to reach out or send an email to askinfotracer@ask.infotracer.com. We’re here to help.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking to confirm legitimacy of an email. Thanks I got the answers I needed
Hello Gary,
Thanks for your positive feedback! We're glad you found the answers you were looking for. Feel free to reach out if you have any more questions or need assistance with anything else. We’re always here to help! Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Take care,
I purchased the service to get a name and it did not provide it
Hello Michael,
Thank you for your review, and I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was mislead about paying $3. To obtain owner of vehicle. Have to pay $10
Hi Katherine,
Thank you for your feedback. I’m sorry for the confusion.
Please be advised that the information in the Premium Report differs from that in our database. Access to this report incurs a fee and may include sensitive data unavailable elsewhere; however, we do not have control over its contents. Premium Reports are optional add-on services and are separate from your subscription. You may close the pop-up notification, and your search will continue without incurring additional fees.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Respond to email is very good. They are answered the email in a day.
I need to be some more simplify on the app.
Hi Jessica,
Thank you for taking the time to share your thoughts about our app and I'm sorry for the confusion.
We’re glad you had a positive experience with our email support and that your inquiries were addressed promptly. We appreciate your feedback regarding the app’s complexity. Our team is committed to making improvements, and your insights will help us simplify the user experience. If you have any specific suggestions or features you’d like to see, please give us a call or send an email to askinfotracer@ask.infotracer.com.
Thanks again for your valuable input. We’re here to help if you need anything else. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site told me they could trace a number, but when I signed up and paid it told me they had no information on the number.
Hello Barry,
Thank you for sharing your feedback, and I'm sorry you did not find the information you were looking for. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see you were trying to find information on an email address. I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said I would see the owner's name on the report and it just flat out lied. Cool. Thanks. Waste of money.
Hello Lilian,
Thank you for your review, and I'm sorry we could not provide the owner's name of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't have the appropriate information for the phone number +61 412 607 469
I can't trace these info underground within 2 seconds
This is rubbish
Hello Jet,
Thank you for your review, and I'm sorry we could not provide the information you needed. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was extremely helpful. Girl in office was very knowledgeable and very helpful. Great experience
Thank u
Awesome. Very helpful and knowledgeable the rep was
No complaints
Hello Paul,
Thank you so much for your kind words! We're thrilled you had a great experience with our service and that our representative was helpful and professional. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Wa'Netta,
Thank you for the 5-star review! We're glad our service helped you find the information you needed for your vehicle purchase. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315