- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Infotracer has a rating of 3.0 stars from 27,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I paid for the report, which was supposed to include owner info
Outdated info a waster of money. Do not purchase any information from this site. Very misleading.
Hello Tonya,
Thank you for your review, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the updated information that you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All information claimed to be available was provided in a timely manner on screen with no delays.
No improvement needed
Hello Mitch,
Thank you for your positive feedback! We're thrilled you received all the information you needed promptly and without delay. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not detailed enough. US centric even though the search was in Australia
Hello Gary,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No info on how to change / contest inaccurate results. Seems like a complete scam.
Hello Mobile D.,
Thank you for your review, and I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied about the information it would reveal. Did not provide any info needed
Hello Shae,
Thank you for your feedback. We sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very friendly to users and reliable services
Highly recommend
Hi Yizhaq,
Thank you for your awesome feedback! We're glad you’re satisfied with our service. Your recommendation means a lot to us and is greatly appreciated. Please do not hesitate to reach out if you have any further comments or need assistance.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information could have been obtained at Carfax for free. I would really
Hello Cynthia,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. This is not the kind of experience we wanted you to have.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great! Wish all information programs were easy to understand.
Hello Gregory,
Thank you for the 5-star review! We're glad you find our program easy to understand. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was hinted that I could get the vehicle owners name from license plate. Not so.
Hello Shaun,
Thank you for your review. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Need to print such a long list please help. How do I print.i can't close this screen.
Hi Keith,
Thank you for the 5-star rating and for reaching out to us. I’m sorry you had difficulty printing the information you need. Here’s what you can do:
Print Directly: Look for a print option in your browser or app. You can also try pressing Ctrl + P (Windows) or Command + P (Mac) to open the print menu.
Copy and Paste: If you want to print specific details, you can copy the list and paste it into a document (like Word or Google Docs) to print from there.
Take a Screenshot: If you can't print directly, you can take a screenshot of the list and print that image.
Please let us know if you’re trying to print specific information (like names, phone numbers, or addresses) so we can help you. You can give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Expensive for little information. I thought there would be more
Hi Melissa,
Thank you for your feedback. I’m sorry for your experience regarding the value of the information provided. We aim to deliver comprehensive resources, and your thoughts help us improve continuously. If you need further assistance, please call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Seems legit I like how it actually shows things. Not a total rip off
Hello Josh,
Thank you for the 5-star review! We're glad you're finding our service reliable and informative. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Forced to submit a survey. Not happy that should be my choice
I haven't had a chance to look at the report because I had to submit a survey first
Hello Regena,
We apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy to search criminal record of ex boyfriend. Thank you!
I need b to cancel and no one is responding. I need order number
Nothing needed
Hello Kristi,
Thank you for the 4-star review! We're glad the search was quick and easy for you. Sorry to hear about the cancellation issue. I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until October 17,2024.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great! Service right on time! Super convenient 👌 excellent
Hello Tiffany,
Thank you so much for your kind words! We’re thrilled you had a great experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Seems not working in Canada no results for easy numbers and emails
Remove fees
Hello Simon,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on October 14,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give me all the information I needed...had to pay more
Hi Theresa,
Thank you for sharing your feedback and for your 4-star rating. I’m sorry you did not get all the necessary information you needed.
I understand how important it is to have complete details, and I want to clarify that Premium Reports are optional add-on services separate from your subscription. You can easily exit the pop-up notification to continue the search without incurring additional fees.
To better assist you, could you please specify the information you were seeking? I want to ensure we meet your needs and provide you with the exact details you're looking for.
Please feel free to call or email us at askinfotracer@ask.infotracer.com. Thank you again for your understanding, and I hope you have a great day. Stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search pulled up diverse persons all with same name globally.
Nothing to add
Hello Fiona,
Thank you for the 5-star review! We’re glad you found the search comprehensive. We appreciate your feedback. We understand that pulling up multiple people with the same name globally can sometimes be challenging. We're always working to improve the search experience.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got everything I needed quickly and without jumping through hoops.
Hi Matt,
Thank you for your awesome feedback! We're glad you’re satisfied with the information you received. We strive to provide efficient service, and it's great to know we met your expectations. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Glen,
Thank you for your feedback. I’m sorry you were dissatisfied with the information you received.
We aim to be as clear and helpful as possible. Could you please specify which aspects you found unclear? This will help us better address your concerns and provide you with the information you need. Please call or email us at askinfotracer@ask.infotracer.com. We’re here to assist you in any way we can. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks! It's great for my first search! Hope I continue to enjoy it!
Hi Katrina,
Thank you for your awesome feedback! We’re glad to know that your first search went well. We hope you continue to find value in using our service. If you have any questions or need support, please feel free to reach out. We're here to help and ensure your experience remains positive. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No real useful information provided. Waste of money, very vague info and accuracy.
Hello Suresh,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not even a location or mobile provider name. Have 3 first names, no details.
Hi Krista,
Thank you for your feedback! I’m sorry if you did not receive precise and complete information.
I tried searching for the information you needed but was also unsuccessful. We could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our data is sourced from courthouses, white pages, vital records, social networks, and archives. Due to legal limitations, inaccuracies and omissions may occur. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not all info was shown so I can't really give a good rating nice
Hello Hector,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Jason,
We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315