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Infotracer has a rating of 3.0 stars from 27,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Paid for a report & nothing sent to me - waste of money and not sure if this is worth it
Hello Kathy,
Thank you for your feedback, and I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
None of this information is on the person I was looking for, except 1 address.
Hello Angela,
We sincerely apologize for any inconvenience this has caused you. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience was great customer service very professional
Very professional
Maybe update system more
Hello Randolph,
Thank you for your feedback! We’re delighted you had a great experience with our customer service and found our explanations helpful and professional. We appreciate your suggestion about updating the system. Rest assured, we are working on improving our services.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast report, a lot of information and cheap will recommend again
Hello Robert,
Thank you for your kind words! We’re thrilled you found our service fast, informative, and affordable. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading service requiring report upgrades for basic information
Hi Ramon,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service.
Premium Reports are optional add-on services separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
I also tried searching for the information you needed but was unsuccessful. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hook with entry fee then charge for additional Info. Would not recommend
Hello Manuel,
We sincerely apologize for any inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They Lied about the information receiving from report paid for.
Hello Everett,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use, everything worked perfectly. The desired data was found quickly.
Hello Frankie,
Thank you for the 5-star review! We're glad everything worked perfectly, and you found it easy to use. Our business is your convenience, and we value your time, so it is always our goal to make it easy and simple for our customers to access the information they need.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. We’re here to help! Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the information that was advertised before buying.
Hello Jayden,
Thank you for your feedback, and I'm sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 26,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I pulled info on this vehicle and it's not even the right car.
Hi Melanie,
Thank you for sharing your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
We rely on publicly available data from various sources. Sometimes, the specific information you’re looking for might not be accurate and available due to privacy laws and regulations, which can vary by location and gaps in public records. We hope you understand.
Please let us know if there's anything else we can help you with. You can contact us by giving us a call or sending an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not even a location or mobile provider name. Have 3 first names, no details.
Hi Krista,
Thank you for your feedback! I’m sorry if you did not receive precise and complete information.
I tried searching for the information you needed but was also unsuccessful. We could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our data is sourced from courthouses, white pages, vital records, social networks, and archives. Due to legal limitations, inaccuracies and omissions may occur. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy user guide for team to ensure client safety. Thank you!
No improvements needed at this tims
Hello Patty,
Thank you for your kind review! We’re delighted you found our user guide helpful in ensuring client safety. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not all info was shown so I can't really give a good rating nice
Hello Hector,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It looked liked they search but nothing showed up. There was no records
I don't know
Hello Bruce,
Thank you for taking the time to give us a review. We sincerely apologize if we could not provide the information you needed. This is not the kind of experience we wanted you to have.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
FALSE ADVERTISING. I paid for my report and got ZERO information that wasnt already available. This site is a total scam.
Hello Shanti,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search is very brief...shows nothing really...wasted my 2.95...
Hello Beverly,
Thank you for leaving a review, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were trying to find information on a VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome site wish I didn't have to type 50 words for your feedback everything else is great!
Hello Ganise,
Thank you for the awesome feedback! We're thrilled you’re enjoying the site. We understand the 50-word requirement can be a bit much, and we’ll definitely keep that in mind for future improvements. Your positive comments mean a lot to us.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search pulled up diverse persons all with same name globally.
Nothing to add
Hello Fiona,
Thank you for the 5-star review! We’re glad you found the search comprehensive. We appreciate your feedback. We understand that pulling up multiple people with the same name globally can sometimes be challenging. We're always working to improve the search experience.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good information, although, it doesn't list current owner.
Hello William,
Thank you for your feedback! We’re glad you found the information useful. Please know that although our service allows you to search for vehicle ownership records, we cannot determine if the information available is the current or previous owner.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Seems legit I like how it actually shows things. Not a total rip off
Hello Josh,
Thank you for the 5-star review! We're glad you're finding our service reliable and informative. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very friendly to users and reliable services
Highly recommend
Hi Yizhaq,
Thank you for your awesome feedback! We're glad you’re satisfied with our service. Your recommendation means a lot to us and is greatly appreciated. Please do not hesitate to reach out if you have any further comments or need assistance.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lots of info. Got what I was looking for. Easy to use
And find.
Hello Robert,
Thank you for your positive feedback! We’re so happy you found the information you needed and that our service was easy to use. We value your time and convenience, so our goal is to assist and help our customers find the information they need as quickly and easily as possible.
Again, thank you, and have a great day.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give me all the information I needed...had to pay more
Hi Theresa,
Thank you for sharing your feedback and for your 4-star rating. I’m sorry you did not get all the necessary information you needed.
I understand how important it is to have complete details, and I want to clarify that Premium Reports are optional add-on services separate from your subscription. You can easily exit the pop-up notification to continue the search without incurring additional fees.
To better assist you, could you please specify the information you were seeking? I want to ensure we meet your needs and provide you with the exact details you're looking for.
Please feel free to call or email us at askinfotracer@ask.infotracer.com. Thank you again for your understanding, and I hope you have a great day. Stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks! It's great for my first search! Hope I continue to enjoy it!
Hi Katrina,
Thank you for your awesome feedback! We’re glad to know that your first search went well. We hope you continue to find value in using our service. If you have any questions or need support, please feel free to reach out. We're here to help and ensure your experience remains positive. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hi Brian,
Thank you for your feedback! I’m sorry you did not receive the information you asked for.
I've made the necessary adjustments to our website's settings, and it’s now up and running. Please try your search again. If you are still having the same issue, please call or email us at askinfotracer@ask.infotracer.com. We’ll gladly assist you further and ensure you get the right results.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315