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Infotracer has a rating of 3.0 stars from 27,903 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I could feel his energy through his messaging responses (for real). As well, his energy contained professionalism while being curious of my time. With my screw up. I think he is a fine example of what the world needs more of and I'm glad you have him as an employee!
Provide some more info! And if possible, could ur programmer of the website add one more box to check off before 29.95 comes out. Ty
I signed up to find information about a license plate number. It identified the vehicle and gave me a lot of information that would be helpful if I was buying parts for it. Save your money because they also make it difficult to cancel.
After finding where to cancel, it was difficult to confirm that’s what you were doing. I won’t believe it until I see I’m not charged for a regular membership. If I am, expect me to dispute the charges.
Provide actual information that I couldn’t find going to ford.com or talking to a mechanic.
Hello David,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs and for the challenges you faced with canceling your account.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until September 6,2024.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to cancel. The information requested is worthless. You guys are essentially scammers.
The reports at first blush appear to be detailed and comprehensive. The deal-breaker, however, is that the information provided is fragmented between people with l even similar, names. Also, information that should clearly be accessible is just not there. I created several reports of people I knew, including myself and a family member, and about 75% of the information generated was flat- out wrong. Major things like date of birth, family members, addresses, etcetera. Most of the reports came back with no marriage or divorce records when there should have been both.
My web report showed 2 social media profiles, and nothing more. Not even the email I've been using for 25 years. It had all the addresses I've lived at, but also an additional 4 that I did not. None of the 7 or so relatives that were listed were mine, e kept my wife. No education info, no job information, current or historical. Of the handful of similar sites I've used, this is by far the poorest performer.
I'm not sure. As it stands, It seems like information is being gathered for every person with identical or similar names and just being randomly distributed between those names.
It was a struggle to pull up information I knew should have been there, or to try to find accurate information when I knew it was wrong. No one could ever possibly use your product to research someone they didn't know and expect any of it to be accurate. If it's truly AI sorting through the data to generate these reports, and it's not your model, I'd seek recompense for whoever provided it to you. If it's yours, it needs to be rebuilt line by line it's beyond repair.
Hello Kenneth,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information that you need.
As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All I was trying to do, which is what I do on my national databases and Florida appears to be down, is to find the current registered owner of the vehicle. I paid for the first search, then the premium and you gave me old information from another state and not Florida.
Hello Susan,
I appreciate you leaving feedback, and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its ok but it doesnt have enough information on vehicles and on address searches it gives you names then you check the name and it gives you 20 different people that have nothing to do with the address so it gives way to much data you have to go through to maybe find what your looking for
Provide relevant information
Hi D.j.,
Thank you for sharing your feedback. We're sorry you had a hard time locating the information you needed.
We want to make thing right for you. Let us search for the specific information you need. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We are committed to improving our service and ensuring you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As with most of these search services, the site lures visitors by stating that there is information and you can see it if you pay. Then you pay, but the promised information is not there. When you complain, you are told that you were given whatever information was available. It's not that expensive, so it isn't worth a fight, you just cancel until the next time. I understand that if the information was available it would be provided, but you should not suggest that the information is available when it isn't.
Hello Vincent,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completed an initial search (free), which indicated that there was information pertaining to the subject of my search. Paid the fee to see the search results..."Your search for...did not return any results". WHAT A SCAM! It's like printing money!
Be honest with the initial search results. If you can produce results, indicate that upfront, and not after the fee has been paid.
Hello John,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not showing recent arrests. It is all over social media and he is on holding center roster. Also not interested in the 10 pages of sex offenders in his zip code
Hello Ashley,
Thank you for your review. I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fake website & a total waste of my $ money plus my freaking time. People please don't waste your time & especially your hard earned cash on this website there research/ results are fake/ phony. Don't say I didn't warn you.
Destroy the website that’s how yall trash I want my $$$ back
Hello John,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Offered to come back to InfoTracer for $9.95 in a email, I was then billed $14.99. When I called customer service, I was told by Daniel that it's mysterious back channel (or something like that), to which he had to keep checking at least five times for almost a half hour, couldn't honor that email and that "there was nothing they could do." Imagine that!
I just did. Maybe that's why you all are as boneheaded as you appear to be.
You can simply empower your people to make things right without any folderol.
Hello Patrick,
We sincerely apologize for any inconvenience this has caused you.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have been genuinely frightened by some creep messaging my mobile & turned to your site for help only to be scammed by you. I have been left in a very vulnerable position & have now had to cancel my credit card leaving me without access to money & no way to escape if this $#*!ed up creeper comes for me like he's saying. You're criminals too!
No reply as expected
Don’t scam people who are at the lowest point in their lives. You don’t know how badly this has edgy me. My mental health is already extremely poor & this kind of $#*! could possibly be enough to push me right over the edge. CONGRATULATIONS 👆🏼
Hello P P.,
We are deeply sorry to hear about your distressing experience and sincerely apologize that we could not provide the information you're looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What a joke you get somebody to pay for it and then you don't even give the owner information which is the only reason why the plate was looked up to begin with. Completely dissatisfied.
Hi Erica,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Still really new, haven't had time to give a honest opinion. As of right now has been a challenge to find information. Ask me again later, when I've had more than 5-7 minutes to look.
Hi Dietra,
Thanks for the 3-star rating and for sharing your feedback! We understand that it takes some time to explore everything. Whenever you’re ready, we would love to hear your thoughts. If you need anything else, feel free to call us or email us at askinfotracer@ask.infotracer.com.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's a great resource! But it should be more transparent about the second paywall, I didn't see any mention of that when I got the regular subscription
Hello Elliot,
Thank you for your feedback! We're glad you found the resource helpful! My apologies for the confusion. Please know that Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification and continue the search without extra fees. We value your feedback and will consider your suggestion to improve clarity on our pricing structure.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My family and I was checking it out. We was looking up all of our family members and as having a good time until they blocked my account for no reason.
Customer service could not help me.
Quit blocking people's accounts.
Hello William,
We sincerely apologize for any inconvenience this has caused you. Upon checking, I can see that we have reinstated your account, and you can now continue to run searches.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well, I did get my info. However, on the website or before I clicked in this site, it stated it was "free". It is not exactly free but good info, nonetheless.
Maybe say, for a nominal fee? Minimal fee?
Hello Kristine,
Thank you for the 5-star review! We're glad you found the information you're looking for on our website. We apologize for any confusion. Please know that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't really provide me with what I was looking for. They are both through USCellular but no name attached to either one as to the person is using the IP address. I think location is surely off. I had been hacked and remarked for over 3 weeks by someone and these are the 2IP addresses that I found.
Hi Valerie,
We sincerely apologize, but we were unable to find any additional information on your request within our database for the IP Addresses you were searching for. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can be used to hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP, but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please give us a call or send an email to askinfotracer@ask.infotracer.com if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put in my number. It said my name was "cuddle buddy adelaide". Cuddle buddy is my work handle, I am a gay prostitute. It did not find any other information about me.
Hi Jeremy,
Thank you for sharing your feedback and 3-star rating! I’m sorry that the information doesn’t match up, especially when it relates to your professional identity.
Please know that we only gather information from public records made available by the county or state. If they did not digitize the information, if there are state restrictions, or if the information was requested to be removed for privacy, confidentiality, and security reasons, which is already beyond our control.
If you have any questions or need assistance, feel free to call us or email us at askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It claimed that I would learn who's name the title is in and the owner of the vehicle was. Total waste of money and a scam. False advertisement. Not satisfied at all by this waste of money.
Hi Richard,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It says on the website you can get someone's name from IP lookup as long as you pay for the subscription. However, when I paid for the sub, I never was able to get any names.
Don’t put false info on the website just to get people to pay for subs!
Hi Jeanette,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
We encourage all customers to utilize the Preliminary search, which efficiently verifies an individual's presence in the United States. Please note that the information provided is for reference purposes only, and results may differ from those found in the member's area when using the same search parameters. We hope you understand.
I tried searching for the information you needed but was also unsuccessful. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I made the purchase, the site told me that running the full report would include VIN Details, Vehicle Details, Vehicle Specs, Title Records, Recalls & Defects, Vehicle Owner(s), Public Records, And More. So I bought the membership and ran what I thought was the full report. Then, the site said I would need to purchase a premium report for some of that information including the Owners. So I am disappointed with the lack of transparency.
Hello Emily,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on October 9,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking to get the name of the owner of the device that was on my network, but I knew nothing about it gave me a name and it worked really well for what my needs were
You can give a little bit more information when it comes to the photos. There’s no photos provided in I made
Hello Phillip,
Thank you for your review! We're happy our service worked well for your needs and provided the information you were looking for. We appreciate your suggestion about including more details with the photos, and we'll consider it for future improvements.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you found lady who totaled our vehicle with my children and husband in it. She didnt file a claim and withheld VIN number. We had to pay to get the info to protect our family.
Hi Jennifer,
Thank you for sharing your experience with us. I’m truly sorry about the challenges your family faced. We appreciate your perseverance in obtaining the necessary information to protect your family. Your feedback is important to us, and we’re committed to improving our processes to support our customers in difficult situations like this.
If there’s anything we can do to assist you, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unfortunately I feel like I was a smidgen baited in. I was shown social media but when I payed I didn't see it. Also didn't get far with age birthrate etc..
Provide more accurate details
Hi Stepheny,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
While social media information is available, searches related to birth rates are part of our unsupported searches. If you could provide more details about what you were expecting, we would be happy to assist you further and see how we can address your concerns. Feel free to call or email us at askinfotracer@ask.infotracer.com. We’re here to help.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the name and city. No address no contact information. I was hit by this person and he left before the police showed up or before I could get his insurance information.
Hello Rory,
Thank you for reaching out and providing your information regarding the incident. I’m sorry if the outcome of your search did not provide what you are looking for.
I also tried searching for the needed details but could not find them. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
In the meantime, I recommend filing a police report if you haven’t already and contacting your insurance provider, as they may be able to help. I know it’s not easy, but we’re here to support you however possible. You can always call or email us at askinfotracer@ask.infotracer.com if you need further assistance. We’re here to help. Take care!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Hailey,
Thank you for your feedback! We're glad our customer service representative made such a positive impact on you. We’re proud of the dedication and professionalism he brings to our team. We always aim to provide excellent service.
As for your suggestion regarding the website, I completely understand the importance of clarifying before confirming any charges. We'll ensure this is reviewed for possible implementation. Your input is invaluable in helping us improve the experience for all our customers.
If you need anything else or have further ideas, don’t hesitate to let us know. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315