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Infotracer has a rating of 3.0 stars from 27,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I was made to believe I would get the name of the person in the vehicle was registered to. I did not get this information.
I signed up because I thought I could find out someone's name with their license plate #. But nope.
Hi Kathryn,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I also tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I cannot view last reported mileage. That was the whole reason for my report
Hello Matt,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put in a search and received a message telling me that the "search/report" was complete. If I wanted to view the information, I was going to need to pay. So, I provided a payment method only to receive another notice that said the Information I was looking for was not found.
This was a huge scam/waste of time & money
Don't waste your time people!
Hello Lorraine,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is not accurate information the profile is inconclusive
Hi Erica,
Thanks for your feedback. I’m sorry if you found the information unsatisfactory.
Please know that our reports rely on data from various agencies, which may not always be fully accurate or up-to-date. You can check the details on this link:
https://infotracer.com/terms/
We’re here to help you obtain the necessary details. Please feel free to call or email us at askinfotracer@ask.infotracer.com. We hope to give you a much better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not to good. Very basic fact. Nothing beneficial at all. A waste of money
Not to good. Very basic fact. Nothing beneficial at all. A waste of money
Hi Skye,
Thanks for your feedback. I’m sorry you were dissatisfied with the information you received.
Please know that our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records that cannot be accessed digitally may exist. To know where we get our data from, you may visit this link:
https://infotracer.com/terms/
We want to make things right. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information was lengthy and very detailed, but most of it could have been from the VIN search.
More details on registration of vehicle.
Hello Ricky,
Thank you for sharing your feedback, and I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see here that you were running a search for a License Plate, and we were able to provide results. What specific type of record are you looking for? Please let us know, and our team of researchers will scour our database to ensure that all available public records on this matter have been located and shared with you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was quick and easy I had results within minutes and it was affordable
Idk it was great and very detailed and self explanatory.
Hello Nila,
Thank you for the 5-star review! We appreciate you taking the time to share your experience. We're thrilled you discovered valuable information and found the process quick, easy, and affordable. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You advertised that you provide lien information, this was not provided.
Hi Jorge,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I also tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information at all or wrong information 90% of the searches
Hi LeeAnne,
Thank you for your feedback. I’m sorry you were dissatisfied with the search results.
Please know that our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records that cannot be accessed digitally may exist.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you contacted our Live Chat Support and were given a refund. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Who's letting the bread well stuff It's good enough to write about.
Hello Cameron,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It promised full access for a week. Then if you want the info they charge extra.
Hello Karen,
Thank you for your feedback, and I apologize for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Using the pay option still doesn't provide information that is advertised as being available. Using the next level up STILL doesn't so it's basically a scam.
Hello Disappointed P.,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I have canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's ok so far take quite awhile to search for something to..
Hello Crystal,
Thank you for the 5-star review! I'm sorry to hear that the search is taking longer than expected. We're continuously working on improving our service and will look into ways to speed up the search process.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found exactly what I needed and what I was looking for. Great program.
Hi Jeffery,
Thanks for this excellent review. We’re so glad you’re satisfied with our service. We hope that you will also recommend us to others. Have a fantastic day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After searching 3 license
Plates and a few friends.it sent me a message claiming one of my searches triggered something and y'all suspended and blocked me from my account. All
my searches were legit and are being used for entertainment purposes only.
Re-instate my account so I can use it again. Or refund my money
Hello AJ,
Thank you for taking the time to leave us a review, and I apologize for any inconvenience this has caused you.
Upon checking, one of our team members emailed asking for information to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading does not give the information about the owner
Very bad
Hello John,
Thank you for your review. We sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy and quick. Very in depth information. Thank you. Might use again.
Hi Ryan,
Thank you for your awesome review! We’re glad that you found the information you needed thorough and efficient. We’re always here to help whenever you need us again. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need an address and all I got was a first and last name, neither of which aided my needs at all as the name is common about 300 people with the same name in the same area. Your site provided no information.
Hello Sandra,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, our services let customers look up information about people in the United States. Thus, the search results may pertain to a different person with the same name as the one being searched.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Once I gave all my info and card number I was only allowed to look up 1 license plate that actually was legit leading me to believe that this site is a scam to skim card numbers and deter rightful ownership and records.
Stop baiting and switching. Refund my method of payment the full value I paid for my 7-day trial that lasted only 7 minutes.
Deposit directly 50 USD for the time I put into getting my info back and fixing all information in the site about me that is incorrect.
Removing my information from all records and reimbursing me the full sum of 200USD PER DAY THAT YOUR WEBSITE HAS BEEN OPERATING THROUGH THE 5TH day of June 2024 or until the information is removed and my record and credit are fully restored, all licensing and licenses have been reinstated, renewed, restored, and active was again.
Hello Meghan,
Thank you for leaving a review, and I'm sorry about what happened. I've reviewed your account and can see that you searched for multiple License Plates, Background Reports, and other reports on our site. Regrettably, we won't be able to process a refund since your searches yielded results.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not have the information I was looking for. Missing records
Hi Alejandra,
Thank you for your feedback! I’m sorry you did not receive the information you needed.
Please know that we source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every single record. Some records or information may be missing due to federal or state laws/restrictions.
Allow us to search for you to obtain the information you require. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We hope to serve you better.
Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information as requested and quick. There was not any delay in providing info
My experience was a good one and there wasn’t any room for improvement
Hello Betty,
Thank you for your positive feedback! We're glad you had a quick and seamless experience with our service. We value your time and convenience, so our goal is to assist and help our customers find the information they need as quickly as possible.
Again, thank you, and have a great day.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doing good so far, is the premium search included with $2.95
Hi Jason,
Thank you for your awesome review! We’re glad you’re happy with our service.
Please know that Premium reports are optional add-on services separate from your subscription from a different data partner. We pay extra to access these additional and highly sensitive data. Premium reports usually costs $9.95 - $15.00.
Please let us know if you need further assistance, especially with your searches. Give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day ahead and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I reported that I thought I was talking to a scammer. Infotracer got right to work and the next morning I had all the information I needed. It turns out he was a Romance Scammer and was talking to other women the same time he was talking to me. He also sent me a fake picture of himself. They uncovered everything I needed to know.
I got everything I was looking for on the report.
Hello Debra,
Thank you for sharing your experience with us. We're glad our service provided you with the information you needed quickly. It's unfortunate that you encountered a romance scammer, but we're happy that we could help you uncover the truth.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I hate this type of marketing strategy. Inexpensive but you can't see much, then you need to pay more to get what was advertised.
Deliver what was promised
Hello Rafael,
Thank you for sharing your feedback, and I sincerely apologize for the confusion and any inconvenience this has caused. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access this extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Nelson,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315