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Infotracer has a rating of 3.0 stars from 27,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Had me pay an Amt then a higher amt. To get info that ultimately they said was unavailable.
Provide what you list in the description.
Filipinas is an outstanding member of the Customer Care Team. I am very satisfied with the service I received!
Terriffic!
Your database found no ownership information for a 2010 car I'm interested in buying. The car is registered in Hawaii with a safety inspection good until February 2025.
Hello Isaac,
Thank you for your positive feedback! We're thrilled you had an outstanding experience with Filipinas and are very satisfied with the service provided. We agree Filipinas is truly a gem to have on our team!
We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. We tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was not provided owner name after it was promised before payment
Hello Maci,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner's name. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site promises information and once you pay. You have to keep paying for upgrades to get any information. The $2.95 trial I payed for had nothing more that I had already found for free online. This site is a scam
Piss poor. Someone from overseas I couldn't understand
Try honoring what you say in the beginning instead of scamming people.
Hello Gordon,
Thank you for sharing your feedback; we’re sorry about your experience. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You do not provide owner info - when you claim you do. You have to purchase yet another report - bait and switch
Hello Mary,
Thank you for sharing your feedback, and I'm sorry we could not provide the owner information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report said I would have X Y Z information for paying the $10.00. It did not have the information I paid for.
Provide the information customers are paying for.
Hello Caroline,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the owners info. I only received the vehicle info.
Hello Latisha,
We sincerely apologize that we could not provide the owner's information on the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide the information I needed. Pointless and sad
Hello Stephanie,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up to get the name that owns the license plate & you did not provide it!
Hello Ronald,
Thank you for leaving a review, and I'm sorry we could not provide the vehicle's owner information.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased the report because I wanted to see who the vehicle was registered to and that information was nowhere to be found. Disappointing
More transparent
Hello Beka,
Thank you for your review, and I'm sorry we could not provide the vehicle's owner information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Simply trying to find a name that was checked as being found in the first report. After paying, no name available.
Hello Amber,
Thank you for your review, and I'm sorry we could not provide the vehicle's owner's name. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The vin info you provided to me isn't even accurate and it hasn't been updated in forever. What a rip off. Multiple vehicles I own I got from you isn't even accurate and it hasn't been updated in years. Waist of money unfortunately. Crappy how you guys trick people to buying your plan but then don't even give full access unless pay more money. $#*!ed system. I want to cancel services asap.
Hello Marty,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate and updated information that you need. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until June 8,2024.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No worthy information complete waste of money terrible terrible terrible
Hello Steven,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received a traffic violation for a car I had sold. Infotracer provided the information I needed to prove I didn't own the car.
Excellent service. No long menus or hold time. I was able to speak with an agent immediately.
Hello Martin,
Thank you for sharing your positive experience! We're delighted that we were able to assist you efficiently in resolving your issue. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good for Australia, didn't get the right information for here
Australian search
Hello Tamara,
Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tried tracking down a couple individuals for legal issues and got a P.O. Box I already had for one person and confirmation of a name I already had. Followed up on the P.O. Box individual and found out the information is old and that person no longer lives in the state by word of mouth.
Give up to date information
Hello Alen,
Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good, Feel it was false advertising.
Said registered owners had been found. Once I paid the subscription price it said N/A.
That was the only information I needed. So it was a waste.
I have sent emails with no response
Be upfront on what is actually in the report prior to someone paying for it.
Please verify my cancellation has been approved.
Hello Bill,
Thank you for leaving a review, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if an individual or the state has purposely removed the information for privacy, confidentiality, and security.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted owner name & address. I know the vehicle. Why not a simple request instead of wasted space?
Hello Bruce,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid thinking i was getting name and address for last owner
Hello Belmary,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a VIN search. I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You were Not up to date on anything. No phone numbers or new addresses for my check on boyfriend. Not happy!
Get more serious about the check that you do on people for paid subscriptions.I was very disappointed I got no information that was accurate.have a good day!
Hello My C.,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I refunded the fee of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on July 13,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good job so far i need some time to search please? You need to let me look this ovet to give an honest opinion. It looks good!
Great very informative and fast, no hard time looking for my results
Hello Jose,
Thank you so much for your kind words! We're thrilled you found the service informative and quick. It's great to know that you had an easy time finding your results. We value your time and convenience, so our goal is to assist and help our customers find the information they need as quickly as possible.
Again, thank you, and have a great day.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam didn't do $#*!, I paid 12 bucks and gave a bunch of useless information
Hello Jacek,
I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This does not have owner info as promised, give me a refund!
Hello Toby,
Thank you for leaving a review, and I'm sorry we could not provide the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed a motor vehicle report from Georgia. Info tracer came up on a google search, Georgia motor vehicle license report, saying I could order it. After doing so, I received a background report on the subject client but no motor vehicle report.
Stop listing your services under subjects you cannot provide.
Hello Jankovsky,
We sincerely apologize for any inconvenience this has caused you. Please know that motor vehicle report is not yet part of our service. We can provide Commercial Driver’s License (CDL) information, Traffic/Ticket Citations, DUI, DWI, and criminal records resulting from traffic violation offenses.
I have canceled the account, and you will no longer see further charges from us. The payment made will allow you access until June 10,2024.
Additionally, I can see that a refund of $15 for the premium report has been processed. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I hate you search agencies who promise to provide a,b,c get ya to commit money and then don't deliver
Hello Michael,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see you were running an IP Address search. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
I canceled the account and refunded the fee of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Kenneth,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315