• Infotracer

Infotracer

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Overview

Infotracer has a rating of 3.0 stars from 27,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.

  • Service
    578
  • Returns
    42

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 24.9%
Positive
736
Neutral
179
Negative
2,042
41
See all photos
How would you rate Infotracer?
Top Positive Review

“Excellent, I have tried several sites yours is the best I have found hands down!”

Louie M.
9/29/24

I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.

Top Critical Review

“Imagine if when they said "we have the owner's name" they actually had it”

Kevin H.
9/26/24

If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.

Reviews (27,911)

Rating

Timeframe

Other

Reviews that mention popular keywords

premium report (176) owner information (170) owner info (162) customer service (238) owners name (173) license plate (195) info tracer (63) customer support (26)
Thumbnail of user francesm799
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

I signed up because I read I could find my title number. I paid and it isn't visible. SCAM.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Frances,

Thank you for your review, and I'm sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Please know that the title number is not yet part of our service. We can provide publicly available information related to vehicles, such as Title Issue Date, State, Status (Current or Historical), Mileage, and VIN.

Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user amym3634
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

You say you provided information about the persons name, but you do not and then jack up the price for "more information" which is not there. TOTAL rip-off,

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Amy,

Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

Upon checking, one of our team members emailed you and refunded $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days.

Please be advised that your account is active and will renew on June 12,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jamesd5643
North Carolina
1 review
0 helpful votes
  • Send Message
July 27th, 2024
Verified purchase

It didn't give anything that I didn't already know I think it is scam

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello James,

Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user luciav54
New Jersey
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

Scam. I have to pay for more information after I pay already for some info? I never would have bought it then. Cancelling.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Lucia,

Thank you for your feedback, and I sincerely apologize for the inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and processed a refund of $ 4.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user maryg2621
California
2 reviews
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

Why say it is a free service when it is not!?
Liars! Here's another 50 words IDIOTS!

Reason I chose this product:

Yeah, quit your lying!

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Mary,

I appreciate you leaving feedback, and I apologize for the confusion and inconvenience this has caused. Please know that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.

I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and refunded the fee of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user cassiem77
Texas
2 reviews
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

I had a huge misunderstanding I called and explain everything and they were more than helpful and assisted me incorrect the problem. Perfect service.

Reason I chose this product:

You did excellent no improvements should be made

Service
Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Cassie,

Thank you so much for your kind words! We're thrilled our customer service team was able to assist you and resolve the issue. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user tenitraa
Georgia
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

I purchased because your website stated I could locate the lienholder information. That information was not available.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Tenitra,

Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I’ve tried searching for it on my end, and our database shows no Lien Records found. This means that the vehicle's history report indicates that there have been no reported significant instances of the vehicle having any lien records. Furthermore, it signifies that no outstanding financial claims or restrictions have been publicly disclosed or reported based on the available records. These positive results reflect the clean ownership status of the vehicle.

We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.

I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jenniferb5510
California
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

It said I would see owner by paying 2.95. Then when I paid that, I needed to pay an additional 9.95 to see the owner information. I canceled immediately. I want a refund.

Reason I chose this product:

If you say information will be provided by paying, provide it. Otherwise refund because you are falsely advertising

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Jennifer,

We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see you were running a search for a license plate/VIN. Please know that the owner's information is accessible through a Premium purchase. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else.

Nonetheless, I refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user roberta2801
Ohio
2 reviews
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

Search by name awful, search by address OK, premium search worthless. Dead relatives of target counted as is if still alive.

Reason I chose this product:

Fix the above problems, add more social media, like Tiktok, telegram, find mobile phones

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Robert,

Thank you for your review, and I'm sorry you're dissatisfied with the report you received. This is not the kind of experience we wanted you to have.

We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I can see that you've already contacted customer service to cancel, and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you.

Additionally, I refunded the fee of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user thomasd2864
Wisconsin
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

Infotracer, like all the rest of the operators in this skeevy, low-life industry, has information on me that is incorrect. Lawyers and legislators WILL be involved.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Thomas,

Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user adriennea124
Georgia
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

Attempted to research E - mail ( *******@Aol.com and was me t with a Can not let you do said research because of some rules I was breaking. When in fact it's just research of my unfaithful wife that I'm trying to compile for the Divorce. So on top of that bull$#*!! Now I can't even get a start at it. Even though I paid the $1.95. Please for the love of God let me through.

Reason I chose this product:

Trying sending a text to the customer to follow up with the issues. Right away! Easier

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Adrienne,

Thank you for sharing your feedback, and I sincerely apologize for any inconvenience this has caused you.

I can see that we have unblocked the account, and you can now continue your searches. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user samantham1757
Texas
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

They signed me up for a subscription when I only did a one-time transaction.

No agents were available to take my call.....typical

Reason I chose this product:

Reverse the charges to my card that I didn't authorize.

Service
Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Samantha,

I apologize for any inconvenience this has caused you.

After reviewing your account thoroughly, we found that no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.

On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.

Nevertheless, our records show that your account has been canceled, and you will not see any future charges from us. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account.

Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user kathyn108
Texas
2 reviews
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

I asked for owner information didn't get it so not happy with report of $ scam

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Kathy,

I appreciate you leaving feedback, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.

If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user stephanier2253
Tennessee
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

You have already PD once for this info then popped with more money when it should b n with ur payment to start with

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Stephanie,

Thank you for leaving a review, and I apologize for the inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jamesf2724
Florida
2 reviews
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

You state ownership detail will be in report. None came in the detail promised

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello James,

Thank you for leaving a review, and we sincerely apologize if we could not provide the ownership information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user michellew3011
New York
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

I was trying to find the owner. And your advertising said you would provide that. And you did not

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Michelle,

Thank you for your review, and I sincerely apologize we could not provide the vehicle's owner's information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.

If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jabaris11
Georgia
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

Showed option to see car owner name after payment and i can't..

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Jabari,

Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner's name. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.

If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user tayannar
Georgia
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Information was either old or false but claimed to be up to date or true. I know this for a fact because I looked up my name to see if I could trust the information and I couldn't

Reason I chose this product:

Double check or stay updated

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Tayanna,

I appreciate you leaving feedback, and I'm sorry our service did not meet your data needs. Please know that we collect our data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public sources. Our records have all been collected from public data and may contain some inaccuracies. Unfortunately, we can't guarantee full or accurate information for every single name, phone number, or address because publicly available information varies.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user johnb13322
California
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

The information prior to purchasing membership is not the same as the results presented.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello John,

Thank you for leaving a review, and I'm sorry you're dissatisfied with the report you received. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.

Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user cristinap252
Florida
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

But then when I purchased it said they did not have specific info. What a waste of money and time.

Reason I chose this product:

Don’t lie on your descriptions of reports

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Cristina,

Thank you for your review, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I refunded the fee of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user williama2641
Illinois
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

I only ran one or two reports, but they were accurate.It experience was good!

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello William,

Thank you for the 5-star review! We're glad you found our interface easy to use and that it helped you find the data you needed. It's great to know that the reports you ran were accurate and that you had a positive experience overall. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user beverlyg697
Florida
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

This is the first site that doesn't offer much information about specific topics

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Beverly,

Thank you for your feedback, and I'm sorry you didn't get much information on our website. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user dominikp20
Canada
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

I just signed up for this site but it isn't providing me any information whatsoever. I entered someone's name that I know for a fact has several criminal charges but nothing comes up. Only his name seems to appear with many others but no other information is provided.
What am I doing wrong?

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Dominik,

Thank you for your feedback, and we sincerely apologize if you could not get the information you needed.

I can see that you’ve contacted our Live Chat Support, and we tried to look for more information but were unsuccessful. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jacquelinet655
New York
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

I was looking up for a specific reason which was not answered and I found that your information is not up to date!

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Jacqueline,

We sincerely apologize for any inconvenience this has caused you. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user gilbertoh24
California
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Not what I expected from the website.!
I needed more specifications

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Gilberto,

Thank you for your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

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