• Infotracer

Infotracer

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Overview

Infotracer has a rating of 3.0 stars from 27,914 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.

  • Service
    579
  • Returns
    42

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 24.9%
Positive
736
Neutral
180
Negative
2,042
41
See all photos
How would you rate Infotracer?
Top Positive Review

“Excellent, I have tried several sites yours is the best I have found hands down!”

Louie M.
9/29/24

I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.

Top Critical Review

“Imagine if when they said "we have the owner's name" they actually had it”

Kevin H.
9/26/24

If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.

Reviews (27,914)

Rating

Timeframe

Other

Reviews that mention popular keywords

premium report (176) owner information (170) owner info (162) customer service (238) owners name (173) license plate (195) info tracer (63) customer support (26)
Thumbnail of user obedc7
California
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Muy bieny facil de utilizar esta aplicación perfecta para utilizar rápido y conciso más fácil que un mensaje de texto

Thumbnail of user melizaq3
Meliza Q. – Infotracer Rep

Hi Obed,

Thank you for your awesome review! We’re glad you find the application easy to use and convenient. Making things quick and simple for users like you is exactly what we aim for. We hope you’ll recommend us to others.

We look forward to hearing from you again. Have a nice day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user chelseac361
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

The information provided is very helpful. Website is very easy to use and the information given when searching is easy to find and understand. I also like the fact that I can have a 7 trial period for just a couple bucks and I can cancel at anytime.

Reason I chose this product:

I would like to have more access to the premium VIN report without having to pay more money for it.
The information in the base report could have a little more information.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Chelsea,

Thank you for your positive feedback! We're delighted you found the information helpful and that our website is user-friendly. Our goal is to make your experience as seamless as possible. Our trial period is designed to give you a taste of our services without a significant commitment, and we're glad to know that it's convenient for you.

Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees. To upgrade to our Premium Report, run a search, and a pop-up notification will prompt you to subscribe.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user donnat1904
California
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

I was led on-line to the information I needed reasonably quickly in a straight forward, easy to understand way.

Reason I chose this product:

I must have missed the page where you could choose your shipping preference cuz I was automatically charged for UPS Air...

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Donna,

Thank you for your positive feedback! We're glad you found the information you needed quickly and easily. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jessicaa2164
California
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

I haven't really checked out how accurate info is but I will update

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Jessica,

Thank you for your review, and we apologize for sending an early survey invite. We hope you can find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user sachina26
Canada
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

Did not give valid information. Lot of information is missing

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Sachin,

Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I can see you were trying to find information on a VIN. I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user kathleeny679
Connecticut
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

Limited information was provided, like a bait and switch - no criminal information or history provided

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Kathleen,

Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user edwinv145
New York
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

Everything I need is there thank you
Everything I need is there thank you
Everything I need is there thank you

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Edwin,

Thank you for your positive feedback! We're thrilled you found everything you needed on our website. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user raynierf1
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

Liars false advertising ……………,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Reason I chose this product:

Shut down your site

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Raynier,

Thank you for your feedback, and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.

Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see you were trying to find information on a username. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the username is under any of the following conditions:

(1) is a dummy/system-generated username;
(2) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user briang2455
Arizona
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

Not what I expected. Needed owner info and wasnt given it. Now it's asking me to pay more

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Brian,

Thank you for leaving a review, and I'm sorry we could not provide the vehicle's owner information. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Please be advised that your account is active and will renew on June 21,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user gl255
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

It said I would get information about a car vehicle owner and that did not happen. Waste of money.

Reason I chose this product:

Provide the information you say you will provide.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello G L.,

We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user johnd9442
New Jersey
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

I tried looking up someone I had a recent history on, Infotracer was more then 10 years outdated

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello John,

Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user kimberlyh2358
California
1 review
0 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

I have subscribed to every service available out there. There are very few I trust enough to pay annually, rather than by the month. I have found Infotracer to be one of the most accurate of them all. There are only 2 others I say the same of and funny, but one of those others is completely free. Go figure. The reason I use others is #1, it is good to have a comparable #2 not all fields are covered under the same service. That being said, the fields that are covered by Infotracer is top notch and accurate.

When I've called customer service, I have always found the agents to be kinf, pleasant, courteous and well informed

Reason I chose this product:

I can only say to maybe offer even more info and cover all things possible. However, you're fine just the way you are

Service
Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Kimberly,

Thank you so much for taking the time to share your experience with us! We're thrilled that we have earned your trust and stand out among other services you've tried. We're glad that our accuracy and customer service have met your expectations. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user anonymousu1481
Illinois
1 review
0 helpful votes
  • Send Message
May 16th, 2024

I've bought several premium reports and got no more information at all! I've reached out to customer service and responded to a email from them days ago and now get no response!

Products used:
Premium reports

Service
Value
Shipping
Returns
Quality
Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Anonymous U.,

I'm sorry to hear about your experience. Your satisfaction is important to us, and we apologize for any inconvenience this has caused.

I can see that one of our research experts contacted you on May 3,2024. We have found Elizabeth Hatfield/ Gonzales/Torres's address and contact information and sent the personalized report to your email.

We sincerely apologize, but we were unable to find any additional contact and address information for Chanel Wiseman apart from what we previously found in your search history. To access your searches, kindly log in to your account and click on the My Account section located in the upper right corner of the page. Then, select the search result under ‘MY REPORTS’ and click on ‘VIEW REPORT.’

Lastly, we also ran a separate Business Search by Name and Owner, but we were also unable to find any records for the following below, making it challenging to determine any connection or relation to the person/ business Birrieria Raymundo:

Business Search by Owner for Chanel Wiseman
Business Search by Owner for Elizabeth Hatfield/ Gonzales/Torres
Business Search by Owner and Name under Birrieria Raymundo

We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user cassandrad231
Montana
1 review
0 helpful votes
  • Send Message
May 11th, 2024
Verified purchase

I gave it one star because I could put 0 stars. Totally worthless information when if claims to "have available lean info and title history" but then you pay for it and it tells you a state and refers you to that areas DMV. $#*!ING USELESS WAIST OF MONEY

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Cassandra,

Thank you for sharing your feedback and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I can see you were trying to find information on a VIN. I’ve tried searching for it on my end, and our database shows no Lien Records found. This means that the vehicle's history report indicates that there have been no reported significant instances of the vehicle having any lien records. Furthermore, it signifies that there are no outstanding financial claims or restrictions that have not been publicly disclosed or reported, based on the available records. These positive results reflect the clean ownership status of the vehicle.

I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jamesk3978
Arkansas
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

She has a long criminal record, that I have seen in the past now that I need proof I can't find it I know for a fact it exist, she has even admitted to going to prison just not for what she told me. She also left out all of the arrest prior to going to prison. Look In Bald knob Arkansas, White County. Multiple arrest convictions in the 1990's and last! Saw was in 2007 other than a recent driving left of center. Prison Sentence was for a burglary in 2002, she was even pregnant when she went to prison. Gave that child to her mother and never asked for her back.

Reason I chose this product:

It seems that everyone of these programs or services, have different bits and pieces of information which kind of sounds like your all working together for us to have to subscribe to each of you and put the puzzle together ourselves which is what we are paying you to do. How is it that one service gets this bit but not the others. If it makes you feel any better you are the first one to get her phone number correct *******199 Everyone else says that is my phone and she is currently the one paying bill. But you are also the first to not have any criminal record at all. Which is what I am looking for a complete criminal record.
She is a sweetheart, kind, sweet, loving woman, whom everyone loves to death. Yet she is a lowlife no good sorry con-artist who took 15 years of my life and at the very moment the very first moment I needed her she got all the money she could and left I have not seen her since. She got fired from her very good job a few months later for what I heard was stealing from them. Then I find out she was making twice what she told me and was also not having taxes taken from her check and complaining to me she never got a refund. When in fact all the money I had been paying the IRS for years was because she had conned me by not paying any in.

Thumbnail of user ardeng8
Arden G. – Infotracer Rep

Hello James,

We apologize for any inconvenience you experienced. We aim to provide accurate and comprehensive information, but we fell short in this instance. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

We would love to make things right. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user marthai650
Florida
1 review
0 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase

Some of the information is definitely not up to date. I feel hopeful, though.
Updates happen on a daily and I'm waiting with my fingers crossed.
I do hope that we all end up with smiles and I don't have to or need to go elsewhere for the information needed.

Reason I chose this product:

I'm not sure.im not on your side of this playing field.
I have faith it will happen and I'll be thankful.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Martha,

Thank you for leaving a review and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user adamw1428
Texas
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Super Fast Results! Quick and Accurate!
Just what I was needing!

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Adam,

Thank you so much for your kind words! We're thrilled you found our service quick and accurate. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user jamest4022
New York
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Wanted phone number from username and got no info would like a refund

Reason I chose this product:

Get any information

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello James,

Thank you for your feedback, and we sincerely apologize for not being able to provide the information you needed.

I’ve tried searching for it on my end but was also unsuccessful. This may happen if the username is under any of the following conditions:

(1) is a dummy/system-generated username;
(2) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user donl618
Virginia
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Cant find current mileage as advertised for 2.95 report price

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Don,

Thank you for your review, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I ran the search on my end and sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user carinat19
Illinois
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

Your application did not help me at all to answer my questions, I am deeply disappointed that I paid the $9 and you charged me $24. Please cancel access to your application.

Reason I chose this product:

Provide details exactly as indicated before the $9 is paid.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Carina,

We sincerely apologize for the inconvenience this has caused you. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.

After reviewing your account thoroughly, no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.

On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.

Nevertheless, we assure you that your account has been canceled. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account.

Additionally, one of our team members issued a refund of $ 9.95 for the Premium Report on April 23,2024.

Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user anssia
Virginia
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

The report has absolutely no value or information. Only make and brand, which I obviously knew in advance. Shame on you for selling this.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Anssi,

Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user tadl22
Florida
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

Paid first report because it didn't give me information it said it would for free. Then that didn't give it so I paid additional 9.95 for premium report and that didn't give me the i formation either! Don't use find a different company

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Tad,

I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.

Additionally, although premium reports will provide additional information, the data's availability still depends on what was gathered publicly.

I can see that you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user codyk176
Mississippi
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Site made me pay, then told me it couldn't find what I was looking for...

Reason I chose this product:

Stop making people pay for this scam.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Cody,

Thank you for your feedback, and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and refunded the fee of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user alexm2610
Massachusetts
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

No owner information was provided as part of premium full report

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Alex,

Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.

I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we could not provide the information, I processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Thumbnail of user reubenl42
California
1 review
0 helpful votes
  • Send Message
May 27th, 2024
Verified purchase

Never gave me the current owner and I paid for the info. This appears to be a scam in collecting a few dollars from each person who requests info.

Thumbnail of user jehoanyr
Jehoany R. – Infotracer Rep

Hello Reuben,

Thank you for your review, and I'm sorry we could not provide the information you needed.

I can see you were running a VIN search, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

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