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Infotracer has a rating of 3.0 stars from 27,914 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Didn't find car, spent money for nothing. I checked before but after I paid your software didn't find my car
Provide the information that was requested. If you are looking for a tag number, then you are trying to find the person that it belongs to. Wasted my money and time for nothing.
Give the people what they want.
Hello Brian,
Thank you for sharing your feedback, and I'm sorry we could not provide the owner information for the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on April 26,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading! I'm looking for owner name. Won't use you again
Hello Deborah,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner's name. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is fast, easy and almost accurate up to the date. Definitely recommend
Hello Kimberly,
Thank you for the 5-star review! We're thrilled you found our site fast, easy to use, and up-to-date. Your recommendation means a lot to us.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You didn't provide the owner information associated with the license plate, even after I paid additional money for that feature. Then, I sent an email to customer service and have still to get a response.
No response received.
Not charge for things that you cannot provide. Provide appropriate response time to emails.
Hello Ryann,
We appreciate you leaving feedback, and I'm sorry we could not provide you with the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on March 18,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You charged the person making it sound if they purchased premium that they would receive all the information on vehicle including the owner
You should refund dissatisfied customer that were under the impression they would know who owns the vehicle, and yet they were no information.
Hello Heidi,
Thank you for leaving a review, and I'm sorry we could not provide the information you needed. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Service rapide, bien détaller et compréhensible et précis
Ne sais pas
Hello Marius,
Thank you for your positive review! We're delighted you found our service efficient, detailed, and precise. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Carfax listed a collision for the vehicle on their report. Info Tracer said Collison " No".
I would recommend using Carfax for vehicle information.
Hello William,
Thank you for taking the time to give us a review, and I'm sorry our service did not meet your data needs. I can see that you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information apart from what we previously found in your search history.
We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Liar liar liar liar liar liar liar liar liar liar liar liar liar!
Hello Allen,
Thank you for your feedback, and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam scam scam scam scam scam scam scam scam scam scam scam scam
Hi Nicholas,
Thank you for your feedback. I assure you that your concerns are taken seriously. If you could provide more details about your experience, I would like to address the issues you’ve encountered and work towards a resolution. Please call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Rizzrizzrizz rizzrizzrizz rizzrizzrizz rizzrizzrizz rizzrizzrizz
None of the ones i wanted were popping up
Hello Alvedin,
We sincerely apologize for any inconvenience this has caused. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Walter,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Please email our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions.
Again, thank you for taking the time to review our business!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not all! Of the information they claimed! To be in the records were in them.
Either post the information you claimed would be in the records, or stop claiming it is included. Very misleading.
Hello Lawanda,
Thank you for sharing your feedback, and I'm sorry our service did not satisfy your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give the 1 thing i was looking for, owner name...
Hello Nicole,
Thank you for your feedback, and I'm sorry we could not provide the owner's name for the vehicle you were searching for.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What I read before I got the service did not even come close to what I needed I paid 9.95 for general knowledge I already had?
Hello Kevin,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see you were trying to find information on a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My father-in-law has or had a classic Pontiac GTO. He is the second owner and has had it for over fifty years. Like most older classics, he took it in to a local mechanic to have engine work done in 2019. Little did we know that would be the last time we seen the car. The shop owner started stalling us. He closed his shop in one city and moved it to another with out written consent. Since then we have contacted BAR and had an investigation launched. Only to find out that BAR had limitations on what they could do. I used infotacer and found not only the shop owner but all of his prior business that he did the exact same thing to other people ashe did to us. We were able to see he was opening lines of credit under a different name. We got his latest address and phone number. We now are able to track him down so he can explain himself to the authorities
Thank you Infotracer I will recommend your service to anyone.
You had all the information we needed at a price that was not going to break the bank
Hello Danny,
Thank you for the 5-star review! We're delighted that you found valuable information on our website. We hope that with the valuable information obtained through Infotracer, you can navigate the complexities of this situation and hold the responsible party accountable for their actions. We're glad that you will recommend us to others.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Able to confirm email addresses, street addresses, telephone numbers, relatives
Cheaper cost
Hello Jennifer,
Thank you for your feedback! We're glad to hear you found the information useful, especially in confirming email addresses, street addresses, telephone numbers, and relatives. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading at its best and costed me $35 some odd (if not more) and didn't get any more information than if I hadn't paid at all! NOT WORTH THE MONEY!
Just quit all together!
Hello Ang,
I'm sorry you're not satisfied with our service. I understand how frustrating it must be not to get the information you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I processed a $30 refund for the Premium Report. Please expect the funds to reflect in 3 to 5 business days.
I still want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I did the free search it appeared that there was available information regarding what I had searched. When I paid the money the search had zero results. Ridiculous.
Hello J W.,
I sincerely apologize for the inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very informative and easy to use. I like that it shows you pictures.
Hello Sara,
Thank you for your review! We're delighted you found our service informative and easy to use. We're also glad you enjoyed the feature that shows pictures. We're pleased we met your expectations.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am the real owner of that phone number and have been for over 17 years
Hello Leanne,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you have already contacted customer service for an email search, and we tried to look for more information but were unsuccessful. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on June 1,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service, fast and friendly and without any hassles or unnecessary delays.
Hello Z B.,
Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our customer service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words. We look forward to serving you again in the future!
Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Decided to use infotracer to request owners name by using license plate info. I certified my legitimate reason for requesting information and results came back with everything but that information. They were not up front when they indicated that you could get the info if you had legitimate reason by checking a box; but the request was not fulfilled.
Hello William,
We appreciate you leaving feedback. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info was very dated and not very accurate at all
Have updated info
Hello Daniel,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not as advertised. A scam. Nat as advertised. A scam. Not as advertised. A scam. Not as advertised. A scam.
Do as advertised.
Hello Ky,
I appreciate you leaving feedback, and we sincerely apologize for the inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on May 14,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Sumin,
I'm sorry to hear about your bad experience with our service. This is not the kind of experience we wanted you to have. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315