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Infotracer has a rating of 3.0 stars from 27,915 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Not as advertised. A scam. Nat as advertised. A scam. Not as advertised. A scam. Not as advertised. A scam.
Do as advertised.
Misleading, the info promised after payment was not delivered
Hello Chris,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
………………………………………………………………………………………………………………………………..
Hi Tricia,
Thanks for your 4-star rating! We’re so glad you had a positive experience with us. Please feel free to share if there’s anything specific that could help us improve. We’ll make sure to provide even better service. Have a nice day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was skeptical at first, like so many other sites charge you a lot of money right off the bat without even knowing if the information you're getting is what you need. This was easy and showed me a list of the items that would be included in the report. And for under $3… heck yeah! 👍
It was very thorough
Hello Dusty,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service easy to use and thorough. Providing transparency and value to our customers is important to us, and we're delighted that we could meet your expectations in this regard. We hope you recommend us to others!
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Have a wonderful day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Their information is not current. I knew for a fact that the person I was checking on was in jail and they didn't even show he had been arrest for the crime that happened 2 years ago. I even paid for Premium. I feel like they are scamming.
After being on hold for several minutes, I was put into a "messaging" system. I hung up.
Get up to date information.
Hello Milessa,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I refunded the fee of $ 15.00 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You are dishonest I paid the money and you are not giving me the owners name. It's a taxi and I need to find him. I left something in his taxi but you lied you are not giving me that information, dishonest company. Bad
Hello Jill,
Thank you for leaving a review, and I'm sorry we could not provide you with the owner's information on the vehicle you were searching for. I ran the search on my end, and I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When describing the service that you would provide, you concealed the fact that for the actual complete report you will request additional amount of $9.95!?!
Inform your potential customers up front that for the amount you request you will provide only a portion of the information, and that the complete report will cost additional $9.95.
Hello Joseph,
Thank you for your review and I apologize for the inconvenience this has caused you. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on April 22,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want my account deleted. I've already gotten in touch with PayPal
Hello Janet,
Thank you for leaving a review. I forwarded your account deletion request to our privacy compliance team. You should receive an email within 24 to 48 hours. Please be aware that once we delete your account, you can no longer access it.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was cheated. Thought that I will get the title report, including ownership.
Hello Anil,
I appreciate you leaving feedback, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried to call and cancel my subscription since that's the only way you can do it other than email which is very inconvenient. But no answer so it was horrible
It was horrible I called and no answer
Answer the phone at least, and cancel my subscription
Hello Vicente,
I apologize for the inconvenience and frustration you experienced while trying to cancel your subscription. We understand the importance of providing a straightforward and user-friendly cancellation process, and we appreciate your feedback as it helps us improve our services.
You can also cancel your account when logged into the Member’s Area. Select My Account, then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically.
Nonetheless, I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until April 10,2024. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up a potential business contact to get a sense of his background. All I got was his previous addresses and his age and date of birth. The demo and the initial processing shows checking criminal records and other details. It puts a check mark beside ones that shows it has a hit. You think you will get the information. Nope. Because it some states it privacy laws prevent it from doing so. Also the info is only as good as the last information it has gleaned from other sources where they have paid for data. I know the info I got was at least 10 years old.
Provide headings of everything. State if there is info under that metric but state why you can’t provide the info and how a person might be able to gain more information from other sources such as State or Federal web sites. Also list the last time that individuals data had been updated. Also may want to consider seeking sources that had info on the individuals already in your database to keep it current.
Hello George,
Thank you for your detailed feedback. We appreciate you taking the time to share your experience and suggestions for improvement. We understand your expectations regarding the completeness and accuracy of the information provided. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up my own name first just to see and found so much incorrect information to my surprise.
Current address listed was fourteen years old, schools universities no listed with Army retirement information and combat medals. Old arrest record photos of criminal conduct convictions that was overturned on appeal. Unrelated names all over the place with my report.
Stop using ancient and misleading information.
Hello Douglas,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Details were not presented clearly. Later showed that we need premium for full results. Carfax is way to go.
Hello AbdulMohsin,
Thank you for your review, and I'm sorry our service did not meet your data needs. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see here that you were running a search for a license plate. I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was never told there was a fee and it needs to be reversed.
Be up front about fees BEFORE you just charge a card that you were NEVER authorized to charge. I want a refund.
Hello Christina,
I apologize for the confusion and any inconvenience this has caused you. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I reviewed the account, and the results of your searches can be found under the ‘MY REPORTS & SAVED REPORTS’ section. This validates your purchase; nonetheless, I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolutely.Horrible, first first off.They charge you 5 bucks to find out.Absolutely.Nothing then to find out anything.You have to do another $15.And then they try to charge a twenty dollars a month to keep finding out as little as possible
The experience was horrible
You can quit scamming people when they pay you 5 bucks.You should be able to find out what you need to know
Hello Jake,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site advertised that it would return certain information. It did not. I have canceled my membership. I have emailed, called, and done what I was supposed to do on your site to cancel my membership. I've now been billed four times. Very dissatisfied!
I am continuing to be billed. I have had four different charges from your company bill to my account. I have had charges after I canceled and have an email from you stating I would not be billed the next week bill for four times the amount. I’m disgusted.
Hello K S.,
We sincerely apologize for any inconvenience this has caused. Upon checking, I can only see two charges on your account. One is for the 7-day trial, and the other is for the Single Premium VIN Report.
Additionally, our records show that your account has been canceled and you will not see any future charges from InfoTracer. The payment made will allow you access until today, 03/26/2024.
Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed support to find information on a hit & run car. When not found, I requested support, and received a quick reply that an agent will get back to me. That was a quick reply to my request!
Thanks
Hello Iván,
Thank you for the 5-star review! We're glad to have been able to assist you promptly! Our team is dedicated to helping you find the information you need, and we're pleased to hear that you received a quick response from our support team.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Update info more and should search more data based and websites
Hello Angela,
Thank you for your review, and I'm sorry our service did not satisfy your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for owner info on a vehicle and found much more than anticipated. And not in a good way for the vehicle owner. Ouch.
Hello Justine,
Thank you for the 5-star review! I'm glad you found what you were looking for, and it sounds like the outcome wasn't quite what you expected. While you initially found what you were looking for, it appears that you uncovered additional details that may have been discomforting or unpleasant for the vehicle owner.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Service said "free"… I was happy to pay something, but then you only gave me USELESS information. You are crooks and are set up to charge people money for nothing. Super uncool and misleading. You should be ashamed of yourselves is this is how you make money. It's really theft.
Provide the actual information promised when people sign up for your crappy service
Hi Lorraine,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After typing in plate number, the illustrations dishonestly made it appear that information was found and would be made available after payment was received.
Hello Brett,
We sincerely apologize for any inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
IN THE BEGINNING I WAS PROMISED THAT YOU HAD INFORMATION BUT YOU DID NOT.
PLEASE CANCEL MY SUBSCRIPTION IMMEDIATELY AND I WISH TO NEVER HEAR FROM YOUR GROUP EVER AGAIN. YOU HAVE ONLY WASTED A LOT OF MY TIME.
A HUGE WASTE OF MY TIME.
STOP PROMISING AND NOT DELIVERING. WHEN SOMEONE WANTS A REFUND OR TO CANCEL BECAUSE YOU HAVE FAILED TO DELIVER...JUST DO IT!
Hello Robert,
Thank you for sharing your feedback, and I'm sorry we could not provide you with the requested information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you've reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I live in Danville, Al. I have an IP showing up on my wifi as spectrum 88. I was trying to find out who it was. The information that you provided me shows it's in Birmingham. I wouldn't be able to pick up a signal from birmingham
Hello Pamlia,
Thank you for taking the time to share your experience with us. We're sorry to hear about the discrepancy in the information provided. IP addresses can sometimes be misleading due to various factors such as server locations, routing, and network configurations. While the information we provide is based on the available data, we understand that it may not always reflect the exact location accurately. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No response to my request. Waiting to hear about cancellation
Hello Brad,
We apologize for the delay in responding to your cancellation request. Your experience is important to us, and we regret any inconvenience this has caused.
I can see that you’ve contacted our Live Chat Support and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until May 29,2024.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ordered the service thinking i was getting info on someone that said results found but turns out there was none after signing up
none
Make accuracte reports
Hello Jeramy,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Ky,
I appreciate you leaving feedback, and we sincerely apologize for the inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on May 14,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315