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Infotracer has a rating of 3.0 stars from 27,903 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
The person whose name was given in answer to my request was a 94 year old deceased woman. Not sure how her car wound up where it is. I think the info was incorrect.
Refund my money. Or do another search with valid results.
Aside from the ever presence, remind her not to stock anyone to go crazy, good information, fairly consistent
Information was provided immediately
Stop asking me to promise to agree not to stalk someone
Hi Lauren,
Thank you for your 5-star rating! We appreciate your thoughts on consistency and information. We always make sure to provide a great experience to our valued customers. If you have any specific suggestions, feel free to share! We hope you’ll recommend us to others.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If I could give zero or less I would. I just signed for the trial to find informa on a VIN for a motorcycle. The preview of the report shows that they have 15 line information on the vehicle but you need to pay extra $9.99. Guess what? The report shows nothing. This is what a scam looks like. Their automated report should have shown no available information on the preview for VIN or license plate. Before asking to sign up. That's fair business practice. Chafing for a service not provided is deceptive marketing. Do yourself a favor and look elsewhere..
Hello Martin,
We sincerely apologize for any inconvenience this has caused you. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the data's availability still depends on what was gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Deceptive. You showed vehicle owner on the free report as a "masked" field that was supposed to be available if I paid the $2.95 for the report. Misleading!
Hi Brian,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to verify that the person exists in the United States, and is just a preview of the possible results available once you've subscribed to our services.
Good news! I was able to locate the information you needed and have sent it to you via email. If there's anything else I can help you with, please let me know by responding to the email I sent. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Company lies about the information that it will provide. Tells you cost is $2.95, when they are really charging you $24.95 instead.
DON'T WASTE YOUR TIME ON THIS COMPANY.
AI bot answers phone. NO ONE IS EVER AVAILABLE!
NO ONE AVAILABLE
ONLY STUPID AI BOT!
Close down your thieving lying scamming business!
Hello Noneof,
We sincerely apologize for the confusion and inconvenience this has caused you. Please know that you will only be charged the monthly subscription of $24.95 if there's no cancellation before the 7-day trial ends.
Upon checking, our records show that your account has already been canceled, and you will no longer see further charges from us.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just peace of mind it was the best 2.95 I spent in my life I don't really know what else to put on here.
Hi Stacey,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. We always aim to provide you with a better experience and hope you’ll recommend us to others. If you need anything else, we’re here to help.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tested with a few emails I own. Good news is it seems I'm pretty safe. Bad news is that this tool is teasing a lot of data for $2 - and after having paid there is very few data and most of them are totally wrong.
It seems you can download a "legal report" - so funny when you consider the reliability of the informations contained in that report
Everything.
Hello Maxime,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for the owner of a vehicle and another website did not provide any info like infotracer did.
Hello Oscar,
Thank you for your review! We're thrilled we could deliver the information you needed when other sites couldn't. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website lets u search information then shows results indicating successful search results, u just have to pay the fee to unlock them and view. After paying the fee search comes back with 0 results. Total scam
Stop scamming people
Hello Peta,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid 2.95 about 2 months ago looking for a person that I had their drivers license, title to the vehicle and 6 minth outdated license plate. And that after paying for the afvamced information promising better information. This service couldn't find them at all.
I tried again a week ago thinking maybe it was a fluke. Nope it wasn't. Again had a license plate that this service is not found and can't find the person or their relatives.
I called on the day of my renewal to cancel and was charged the 24.96 because I was supposed to call the day before. They even tried looking for information and failed.
I called and offered no refund even though today is my renewal date. So I am getting charged 24.95 for a service I am not going to use. I guess I can use it for the next month to frustrate myself even more by not finding anything I'm looking for.
Actually provide the service you charge for.
Hello Bill,
We sincerely apologize for any inconvenience this has caused you. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Regarding the monthly subscription of $24.95, no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Nevertheless, we assure you that your account has been canceled. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account.
Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search does not provide accurate title information. Send you links to sites for further research on title
Hello Nelson,
We sincerely apologize for any inconvenience this has caused you. This is not the kind of experience we wanted you to have. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You can't even find me. And I should be easy. Been in the same location for over 20 years. Do you even search Canada?
Hello Paul,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on October 3,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used this site to lookup some info on a vehicle,very easy,fast,n It wasn't that expensive for the report I wanted.
Hi Kelly,
Thanks for your awesome review! Your satisfaction means a lot to us. We always aim to provide you with a better experience, and we hope you will recommend us if you know someone who could benefit from our services.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Mail asdress Information is not complete. If I had been made aware of that I would have gone to another source.
Hello Thomas,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a great experience with Infotracer's customer service. They were super helpful and resolved my issue quickly. The representative was friendly and knowledgeable, making the whole process smooth and stress-free. Highly recommend their service!
Hello Sumaira,
Thank you so much for your kind words! We're thrilled you had a great experience with our customer service, and we agree that Joel is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not as detailed as I thought but what do I know. Seems like they want me to buy the next premium search, and so on. I dunno, we'll see
Hi Russel,
Thank you for sharing your feedback and a 3-star rating. I’m sorry if the information provided is not as clear and helpful.
Premium reports are extra services that you can purchase that are not included in your subscription. We are required to pay a charge in order to obtain this extra, extremely private information that is not available elsewhere.
To make things right for you, we want to help you get the information you need. Please give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to cancel, thank God
I put an email address. I needed a name. Received nothing. Cancelled I'm ediately
Provide a name at least!
Hi Jodi,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
We could not find any additional details regarding your request in our database. This may be due to a few reasons related to the email address:
It might be a dummy or system-generated email.
It could be on our Do Not Email List.
It may have been intentionally removed for privacy, confidentiality, or security reasons by either the individual or the state.
Our data comes from publicly available records maintained by state and local offices, agencies, and departments. While we strive for accuracy, some records may have minor inaccuracies or omissions due to legal restrictions beyond our control. We truly appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The claims that you can access all information then fine print that you may not be able to is extremely misleading and fraudulent
Tell the truth upfront
Hi Cecilia,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area. Premium reports are optional and provide access to sensitive data unavailable anywhere else. However, you can skip these by closing the pop-up, and the search will continue as usual.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to see who the owner of the car is, and your report did not provide me with that information. Waste of money, and waste of my time to have to cancel before your bs subscription fee kicks in.
Hello John,
Thank you for your review. We sincerely apologize if we could not provide the owner's information for the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just paid for the same information I got on a free vin search. Trying to find who this vehicle is registered to so I can register it.
Hello Steven,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information on the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a fraud, no real information as to this abandoned vehicle left on my clients property with an eviction order and sheriff's notce already served and date passed.
Hello Walter,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Promised owner name and did not provide it! Scammmmmmmmmmmmm and will post on internet what I just said
Hello David,
I appreciate you leaving feedback. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on October 17,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am a private investigator specializing in high end litigation. The initial opportunity told me there were owner records available, after paying the upgraded charge it was still unavailable.
Hello Jose,
Thank you for leaving a review, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info obtained was not as advertised, so i had to purchase the "premium " package which had incomplete information. I would like a refund please
Dont sell information you cant or dont have
Hi Ty,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link:
https://infotracer.com/terms/
I tried to search for the information but to no avail. It might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
As a courtesy, I have processed a refund of $9.95. You should expect the amount to appear in your statement within 3–5 business days.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worthless report
Useless information
Thats the only thing i can say about this member feature
It requires at least 50 character i dont have that much
Hello Johnny,
Thank you for your review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need.
I can see you were running a search for a license plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello G C.,
Thank you for your feedback, and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until July 30,2024. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315