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Infotracer has a rating of 3.0 stars from 27,903 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Clear on charges and availability of information. Broken into pieces so no over paying for multiple unnecessary items of information. Works well.
I want my money back I paid for information u did not provide but your sight says it did false advertisement is illegal an you false advertise
Hello Robert,
We sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Before we can issue a refund, we need to check for eligibility. Our research experts will try to verify if the record you are looking for is available and email you a custom report. If we fail to provide the report, we will issue a refund.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report had NO info it said was found. Before i purchased there were so many things they said were found and would be on the report. None of it is after you pay. But then you get a box that say they have additional info that costs additional $$$$ Tricked!
Hello Brandy,
I appreciate you leaving feedback, and I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy to use your website. I found information that I have been searching for years to find. This is the closest I had come.
I think the service is great. I found my information. I may have to log on and pay when I need it, but not a monthly user or daily users.
Hello Mary,
Thank you so much for your kind words! We're thrilled you found the information you were looking for on our website. It's always our goal to make things as easy as possible for our customers, and we're glad we could help you find what you need. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If I could give this zero stars, I would. Got a random recall notice for a car I've never owned, InfoTracer claimed their info would help me make sure nobody has registered a car in my name without my knowledge. Nope. The info they gave me for the "intro" price was exactly what was available for free elsewhere. They wanted a premium upgrade fee to get additional info, and in my search I learned that the information I sought is actually NOT available for anyone except insurance companies and the police.
Don’t falsely advertise, get real about what your charging.
Hello Amy,
Thank you for sharing your feedback. We're sorry to hear about your experience. Please know that vehicle registration is not part of our service. Thus, we cannot determine if someone has registered a car in your name. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Also, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your policy said, that you would not be charged the 24.95 if you didnt cancel before the 7 day trial, and then it said your next payment would be after the 7 day trial, but i didnt sign up fo that?,, PLEASE ADVISE THIS, and i didnt get my service i payed for during the seven day trial either please advise me this thank you eric
Hello Eric,
Thank you for your feedback, and I apologize for the confusion and any inconvenience this has caused you.
Please be advised that the 7-day trial you purchased on July 31,2024, for $2.95 has a monthly recurring charge of $24.95. If you do not cancel before the trial ends, you will be billed the monthly charge.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Nevertheless, we assure you that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until August 7,2024.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The gentleman i spoke with provided excellent service. I will definitely use Infotracer for any VIN related information in the future.
Excellent communication. He went beyond the norm to help me out with my information search. Give that guy a raise!
Hello David,
Thank you for sharing your positive experience with us! We’re thrilled to hear that our team member, Nick, provided excellent service and went above and beyond to assist you with your VIN information search. We'll pass along your kind words! I'm sure that your feedback will motivate and inspire him to be the best at his job.
We look forward to helping you with any VIN-related information in the future. Have a great day!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't help me with information I wanted even though I put in all the information I knew, it still came up with a name, which I already had. I got more doing my own search on Google for free
Better searches or scrap the cost that you're charging
Hello Corina,
Thank you for sharing your feedback, and we sincerely apologize for not being able to provide the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast and easy to use! Helps me learn and track down more detailed statistics on the vehicles I am learning and buying.
Hi Caleb,
Thanks for the awesome review! We’re glad you found our service helpful. Our goal is to make things easier for you, and we hope you will recommend us to others. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was told the name of the owner would be provided but it was not. Misleading bull$#*! tactics to get peoples money. $#*! YOU!
Hello Daryl,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome report am happy for the info provided herein. Kudos to the owners of the website - very detailed and informative.
Hello A V.,
Thank you so much for your kind words! We’re thrilled you found the report detailed and informative. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found this website to be most helpful so far so good no problem looking up the information needed, and I will recommend this site to my friends
Hello Raven,
Thank you for your wonderful feedback! We’re so glad you found the website helpful and easy to navigate. Your recommendation to friends means a lot to us!
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When you first register it says your going to get all this info and then you pay and do not receive what you think you paid for. Deceiving.
Hi Lilliana,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed owner's name for a pickup truck that nearly ran me over twice. Homepage says info in report. Nope. It's in an additional premium add on you need fork out more money for.
Hello Gregory,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner's name. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got a name with the wrong middle initial thereby compromising the information I was looking for. I am cancelling your service now 9-24-24.
Hello Richard,
I appreciate you leaving feedback, and I'm sorry about the inaccuracy of our report. I understand how frustrating it must be not to get the accurate information you need. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried to do a reverse phone search on what I think is a scam business. I didn't receive any results in my inquiry.
Don't require payment unless there is information received.
Hello Patti,
Thank you for your review, and I'm sorry that you could not find the information on our site.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database.
This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Forces you to sign up before they tell you whether there are results. Only $1 they say! Then you see the fine print that you will be charged $25 monthly until you cancel. Even after all that, I got a "no results found"
Be better. As a human.
Hello Michael,
We sincerely apologize for any inconvenience this has caused you. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
The pre-checkout page gives you an overview of the package you choose, including the cost, service details, and package length. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $1. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All I want is the owners name and if the vehicle is paid off. I paid 1.00 then 2.95 more to search for the title name and still got no name, ripped off!
Hello Sondra,
Thank you for your feedback, and we sincerely apologize if you could not get the information you needed. Upon checking, I can only see the $2.95 charge for the 7-day trial.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us as soon as possible. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The Title Search was useless. It doesn't tell anything of importance. And I will not purchase the premium search.
Hi Marla,
Thank you for your feedback. I’m sorry you’re dissatisfied with our service.
Our data comes from various sources, including courthouses and social networks, and may contain inaccuracies due to legal limitations beyond our control. Additionally, some documents may be unavailable if individuals have requested their personal information be removed for privacy reasons. We hope you understand. Thank you for your patience. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A piece of sh*t report. Nothing shown. They don't offer what they said they would. I wasted my money
Hello Lahana,
I appreciate you leaving feedback, and I'm sorry you didn't get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid almost $20 in an attempt to find out information about a long time friend who is now incarcerated, and this website told me that there were no arrest or court records available for that person. Absolutely false information and a waste of money that I wish I could get back.
I didn’t get a response when I reached out saying the information was completely inaccurate and that I wanted a refund
Have accurate information
Hello Peter,
I appreciate you leaving feedback, and we sincerely apologize if you could not get the information you needed. I understand how frustrating it must be not to get the accurate information that you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I processed a refund of $2.95 and $15 for the premium report. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before purchasing your website said registered owner information and it only states general vehicle information. Not what I paid for.
Hello Dave,
Thank you for leaving a review, and we sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until August 17,2024. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Entered a plate number and it said for 295. You can do a trial for one week however, once you sign up and get in there. Any information that's valid you're required to get a premium membership. No thanks
Actually put information in the report that’s useful maybe give a few that’s all in upfront
Hello Jimmy,
We sincerely apologize for the confusion and any inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to confirm information about a driver and it gave me the information I needed very quickly.
Hi Helena,
Thank you for your awesome review! We’re glad you were able to quickly obtain the information you needed. Your satisfaction means a lot to us, and we hope you’ll recommend us to others.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search by email showing the correct name but once i press on the name it takes me to the wrong person report
Hi Angela,
Thank you for sharing your feedback. I’m sorry you're having difficulty finding the information you're looking for.
Please call or email us at askinfotracer@ask.infotracer.com. We look forward to resolving this matter and ensuring you have a better experience. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hi Michael,
Thank you for your awesome feedback! We’re glad everything was clear and easy to understand. Our goal is to keep things simple and ensure you’re only paying for what you actually need. If you have any questions, don’t hesitate to contact us. We're always here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315