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Infotracer has a rating of 3.0 stars from 27,904 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Search by email showing the correct name but once i press on the name it takes me to the wrong person report
It look like scam to me please do not waste your money on this is not worth it,
They would charge you more money than what it is
Hello Darizeny,
Thank you for your feedback, and I'm sorry you're not satisfied with our service. I can see you were trying to find information on a phone number, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Disappointed. I need my title number and you didn't have it. I couldn't find that out until I'd paid you. Low rate.
Hello Andrew,
Thank you for your review, and I'm sorry we could not provide the information you needed. Please know that the title number is not part of our service. We can provide publicly available information such as Car Title details, VIN/Plate ownership, and vehicle specifications.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You should have some kind of disclaimer to inform potential customers that owner information is not included through your company. I feel that all of the money was wasted on this
Hello Harvey,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running VIN searches. I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't give me the information that was advertised ….like the name associated to the license plate
Hi Melony,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
All customers can run a free preliminary search to confirm that an individual exists in the United States. This search is intended for reference purposes only. Please note that the results from the preliminary search may differ from those obtained in the member’s area using the same search criteria.
I also checked the information but could not locate it in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for title information and have to pay more for that information? I want my mo ey back! Scam!
Hi Jeffrey,
Thank you for your feedback, and I’m sorry if you did not get the information you needed.
I understand how important it is to have the necessary report, but please keep in mind that the information in the Premium Report differs from what we have in our database. Accessing this report involves a fee, and it may contain sensitive information not available anywhere else. However, we also don't have control over what is included in the report. You can quickly close the pop-up notification to continue your search without extra fees.
I want to assure you that a refund of $2.95 has been processed already. You should expect the amount to appear in your statement within 3–5 business days.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is my first time using this. I'm not sure how to use this I wish this could offer pictures of this person I'm looking for
Hello Deanna,
Thank you for your feedback. We're glad you're giving our service a try. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrible Step this step that fill out this by premium this. Then you don't get the full report of what you think you should be getting
Hello Tom,
We sincerely apologize for the inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It shows N/A everywhere with no details except it shows make and model which i already have. No good info
Hi Steve,
Thank you for your feedback! I’m sorry you were dissatisfied with the report you received.
I tried searching for the information you needed but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need the owner's address because she hit my car and I need to report it to my insurance company. I paid and now you want more money?
Hello Hilma,
Thank you for your feedback. We sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertisement, prior to purchase showed much information, when purchase subscription, that information is not available.
Hello LLC F.,
Thank you for your review. We sincerely apologize we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your ad was very misleading…. I signed up for unlimited search only to get a partial report and have to pay more to get the info I needed!
Hi Elizabeth,
Thank you for your feedback. I’m sorry if you did not get the information you needed.
Premium Reports are optional add-on services separate from your subscription. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. You can simply exit the pop-up notification, which will continue running the search without additional fees.
Please allow us to search for the specific information you need to make things right. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com.
We hope to improve your experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information was vague and not worth the money spent. The information provided is info that I already have and know
Hello Andrea,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too many pop up adds, they block what I'm trying read.
Every thing I tried to look up stated there is no record..
Hello Maureen,
Thank you for leaving a review, and we sincerely apologize if you could not get the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's a very good website that gives you information about the vehicles, but not about who is the owners of the vehicles.
Provide information about who the owner of vehicle.
Hi Jessie,
Thank you for the 4-star rating! We’re glad you find the information about the vehicles useful. However, I understand your concern about not being able to access details about the vehicle owners.
Owner details are sometimes not included due to privacy regulations and data availability constraints under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. However, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/, there is no assurance. We appreciate your understanding.
If you need further assistance, please feel free to email us at askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased the information because the preview showed i would be able to see the owners name if purchased but I was not provided the name.
Hi Danny,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
Please be aware that the preliminary search checks if the person is in the United States by reviewing their records and is provided as a resource. Results may vary from those in the member's area, even with the same search criteria.
I also checked the information but couldn’t locate anything in our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched a license plate and then paid to see the info. The info provided is for a different plate than I searched for.
Hi Stone,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search only verifies whether the individual is in the United States by checking their records. This information is intended for reference only. Additionally, even when the same search criteria are applied, the preliminary search results may differ from those available in the member's area. Our data is collected from various agencies, and while we work diligently to ensure its accuracy, some information may not always be current or complete. For further details, please refer to this link: https://infotracer.com/terms/. I appreciate your understanding in this matter. Let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use. Reasonable rate. Site is easy to navigate and reasons for lookup are easy to understand
Hello RNita,
Thank you for the 5-star review! We're glad you found our site easy to use and reasonably priced. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There's a pay wall for a report, but it shows basic information that you already know. There's an additional pay wall for "premium" reports, what an absolute joke…
Can’t even understand them..
Be honest and not deceptive..
Hello R J.,
We sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on August 1,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site was easy to use. Navigating the site was easy. All the information was given in a comprehensive easy to understand way.
Hello David,
Thank you so much for your positive feedback! We're pleased you found the site easy to navigate and the information comprehensive and easy to understand. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I expected to see WHO owned the vehicle and receive information from the title.
This report is just sending me down a rabbit hole to have to find the info myself. Not sure what I just paid for? Waste of money
Hello Steve,
We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded a request for the vehicle's owner's information to one of our research specialists. We appreciate your patience as we conduct our research and gather the necessary details. You will receive an update today.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to help and are committed to providing you with the best possible service. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Straightforward and easy to use, Information was good that was retrieved. It was just incomplete. The last couple of addresses weren't there.
Very good, so far, they always reply straight away. No waiting around I was happy with that.
It would be good if I could get the last two or three addresses from the Perth area
Hi Mathew,
Thanks for the feedback and 5-star rating! We’re glad you found it easy to use and that the information was helpful. I’m sorry if there were missing addresses when you were doing your search. Our reports rely on data from various agencies, which may not always be fully accurate or complete. We hope you understand. You can check the details on this link:
https://infotracer.com/terms/
Please let us know if there's anything else you need assistance with. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My last name is Rice, my middle name is Thornton. Mark Thornton Rice. Please let me know if that will change my results, please!
Hello Mark,
Thank you for the information. Upon checking, I can see that you requested a report when you gave us a call. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't waste your money complete scam Don't waste your money complete scam Don't waste your money complete scam
Hi Martin,
Thank you for sharing your feedback. I’m sorry about your experience. We take feedback like yours very seriously and would appreciate the opportunity to address the issues you’ve encountered. Please provide us with more details and we will do our best to assist you. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for transmission details. This report has no title information. However, I may have the wrong vin number
Hi Hugh,
Thank you for sharing your feedback. I'm sorry that you did not receive the information you needed.
I tried searching for the information but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand. However, if you have the correct VIN, feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to help and check the report for you. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hi Angela,
Thank you for sharing your feedback. I’m sorry you're having difficulty finding the information you're looking for.
Please call or email us at askinfotracer@ask.infotracer.com. We look forward to resolving this matter and ensuring you have a better experience. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315