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Infotracer has a rating of 3.0 stars from 27,904 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Very thorough, informative, convenient, and eye opening. Found out my mother is now claiming my cousin as her child...
In the past I had the app and had to cancel and it was very simple to do
Maybe what high school and a picture.
I paid for a report which included certain information, but was sent to another request to pay more money.
Customer service ended the conversation immediately
Hello Daniel,
We sincerely apologize for any inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, I can see that you were trying to find information on a license plate. Please know that the owner's information is accessible through a Premium purchase. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else.
To upgrade to our Premium Report, simply run a search, and a pop-up notification will prompt you to subscribe.
Please be advised that your account is active and will renew on August 8,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My account was "suspended" after I searched 3 cars. I have a lot for storage and am trying to find owners. This is probably an attempt to get people locked into a stupid subscription by delaying access before they can actually use.
No reply yet.
Hello Jayne,
We sincerely apologize for any inconvenience this has caused you. Upon checking, one of our team members emailed asking for information and steps to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website is apparently a scam. Was charged for a report but had account blocked right after opening it.
Haven't heard back from anyone at customer service.
Never received a report. But you can refund the charges.
Hi Marygrace,
We're sorry to hear about what happened. I've reviewed your account and can see that we have sent an email on why your account is restricted. Please respond to that email so we can reactivate the account for you. And since I do not see any Premium Report on your searches, I have refunded $9.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else I can help you with, please let me know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
We had a problem in ordering a product and the agent took care all the concerns without any delay or hassle.
You may want to make it clear that it is highly unlikely that you can provide the current owner.
Hello John,
Thank you for the 5-star review! We're glad our agent addressed your concerns promptly and professionally. We appreciate your suggestion about clarifying the limitations regarding current owner information. Please know that although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.
Nonetheless, we value your feedback. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Catfished to purchase for 2.95. In the screenshot you advertise you show the owners name then I pay, and I cant find anything on owners name.
Hello Nader,
Thank you for leaving a review, and we sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far so good it's been easy to navigate but I also just got on here so I have only 2 min I can base this review on.
Hello Sarah,
Thank you for the 5-star review! We're delighted you find our website easy to navigate. We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It shows a number of results/reports when you do a free search, then once you pay, all of those results/reports disappear. Claiming there's no information, I did one on myself out of curiosity, hoping it worked so I could hopefully track down old school friends.
PAID WITH PAYPAL, THN CANCELLED SUBSCRIPTION!
DON'T SCAM PEOPLE!
Hello Sue,
We're sorry to hear about your experience. I understand how frustrating it must be not to get the information you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You stated the in the description that it would show owed information! Well it doesn't. So a wait of time and money … highly dissatisfied
Hello Mike,
I appreciate you leaving feedback, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did a free email address search, was told there was results so I paid the subscription. After that enter the same email address and not result founds
Don’t promise results you can’t supply
Hello Carlos,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I opted to pay for this service to research the owner of a vehicle who has been parking on my private property. It appears to be a vehicle owned by a company (based on the lic. Plate). The site advertised "owner information" but that was not accessible in the basic plan. I then paid for the "premium report" since that was advertised as more detailed information. This report stated "no owner information available." This report gave me absolutely nothing I couldn't find for free. I'm very disappointed
Provide owner information as advertised.
Hello Angela,
Thank you for sharing your feedback, and I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Never get what u say on the advertised u guys are scamers thast steal people money get a life a job instead of be a low life pos scamming people i will report u guys yo the police and i want my money back asap low lifes pos
I can believe i pay almost 10 dollars for nothing you guys are scamers you guys robe people i want my money back $#*! this $#*!
Hello Marcos,
Thank you for your feedback, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Regarding your refund request, we need to check for refund eligibility. I’ll have our research experts do an extensive search. If, in any case, the result falls short of satisfying your needs, we will gladly process the refund.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tried to run an 11 digit vin but it was not supported. Otherwise, I was very satisfied with the service.
Hello Jake,
Thank you for your feedback! We're glad you were satisfied with the service overall. We apologize for the inconvenience regarding the 11-digit VIN support. We're constantly working to improve, and we value your feedback.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They ask you for $4 to get access to SOME information (even though it implies you get the whole information) but asks you for more information to get the full info.
Hello Feesa,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We understand your concern regarding the pricing and access to content. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After payment was excepted I was able to quickly search exactly what I was looking for. No BS like every single other site out there
Hello James,
Thank you so much for your feedback! We're thrilled you found our service easy to use and efficient in helping you find exactly what you needed. We work hard to meet expectations like yours and are happy to know we're standing out from the rest.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The search previews make it look like there is information you want, but BE WARNED, they are completely fake or inaccessible once you sign up. Once you have entered your credit card details and created an account, the SEARCH RETURNS NO RESULTS FOR ANYTHING. The entire website is a complete fraud designed to scam you. I will be cancelling my services, stopping payment and reporting them as fraudulent.
Close the website immediately and return the payments you have fraudulently stolen from your customers
Hello No N.,
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your "AD" claimed it would tell me the name of the owner of the vehicle, and it does not provide ANY information regarding the owner of the car; therefore, that is false advertising and I want my money back.
Hello John,
Thank you for your review, and I'm sorry we could not provide the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My purpose in signing up for this service was to find out the name of previous owner of a vehicle that I recently purchased, on the blurred copy of tile that was one of the bits of info that would suposedly been provided by your service. Once I bought in to your service I discovered that I would need to pay an additional 9.95 to get a full report that would identify the previous owners as well as other information. Very disappointed...
Make it more clear that there will be an additional cost to get all of the information, and don't show a blurred image that leads a person to believe that all that is blurred would be clear after purchase, and also disclose that there would be an additional charge to do so.
Hello Dion,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that confidential information about car owners is controlled by the Driver’s Privacy Protection Act in order to stop illegal purposes. This is why the transfer of ownership details from one owner to another is not part of the service we offer, hence we are unable to determine the current and previous owners of the vehicle.
We can only provide a list of possible owners, which may include the owner’s name, address, and contact information, as long as the records are publicly available.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not what im looking for, you should def give us a list of what we are able to get.
Hi Guillermo,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
We’re working on improving our overview of available data. To better assist you, please specify what information you’re looking for. Please call or email us at askinfotracer@ask.infotracer.com. This will help us provide the most relevant details for your needs.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very informative for cost so far so we will see if they wanna try and charge more next search
Hello Tyler,
Thank you for the 5-star review! We’re glad to hear you found the information helpful. Rest assured, transparency is important to us, and we strive to keep costs clear upfront.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is not detailed giving me what I wanted to find out. It could be a bit more accurate
Hello Jenna,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a 7 day trial but this report does not contain the owner of the vehicle. Useless
Hello Stephanie,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got lied to where's the owners name at
Brisbane's sis sis's wishes shape d shade she's Sachs d and
Hi Ramiro,
Thank you for your feedback. I’m sorry that the information you were looking for wasn’t provided.
I want to assure you that all customers can perform a free preliminary search to confirm if someone exists in the U.S. Just keep in mind that the results might differ from those in the member’s area. Premium reports are completely optional and provide access to sensitive information that you won't find elsewhere. If you’d rather not use these reports, you can close the pop-up, and your search will proceed as usual.
I also tried to search but couldn’t find the information you needed. Access may be limited due to the Driver’s Privacy Protection Act (DPPA). Unfortunately, we can’t guarantee complete data, as we explain in our FAQs: Data Questions: https://infotracer.com/faq/. I appreciate your understanding. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is not that great. I got it just to search a simple phone number and it did not have any information on it
Hello Julie,
Thank you for your feedback, and I'm sorry our service did not meet your data needs.
I ran the search on my end, and I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told that a report would include ownership information among other things and none of that was actually available in the final report. I even paid for the premium report after having been misled on the entry level one, and was given another false promise. This is a scam of a service.
Be honest about available information.
Hello Saleh,
Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Laura,
Thank you for the 5-star review! We're glad our service helped you rediscover meaningful places and provided thorough and eye-opening information. It's also great to hear that you found the cancellation process straightforward when needed.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315