- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Infotracer has a rating of 3.0 stars from 27,907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I was told that a report would include ownership information among other things and none of that was actually available in the final report. I even paid for the premium report after having been misled on the entry level one, and was given another false promise. This is a scam of a service.
Be honest about available information.
Very Poor service which states that if you pay the premium certain info will be provided then you are told it's unavailable
Provide the owner info you said you would if premium was paid
Hello Nicole,
Thank you for sharing your feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information on this site is available at no cost online. Perhaps you guys should consider explaining the information or making it free.
Hello Dalia,
I'm sorry our service did not meet your data needs. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site literally provided NO information other than the email address I put in to search and some information that was so many years old it was useless.
Hello Patricia,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You make it sound like I can get the last registered owners. NOPE! Just sucked me in for 3 bucks. WASTED MONEY!
Hello Michael,
Thank you for your review, and I'm sorry we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end, and we found the owner's information. Please know that although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted owners' name. All I got was info on vehicle. So I'm not happy with your report.
Hello Leslie,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did the initial search and the results made it appear there was a report available. I then paid for the report only to be told there were no results. Very misleading
Do not give a false positive just to get the money. I would be more of a long term customer if you were honest and up front
Hello Guinness,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I specifically want to see who owns this vehicle and I paid for a report that has all of the information I could see for free with a google search
Hello Christine,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looked up a plate which tells me all about the vehicle which I can find out from a dealer. Then for an extra charge I can get the owners information. I paid the extra and it then tells me there is no owner information on file. That sounds like bait and switch to me.
Give me the information you said you can get or don’t charge me.
Hello Richard,
Thank you for sharing your feedback, and I'm sorry we could not provide the vehicle's owner information. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and refunded $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for the search and the information isn't even current. Double checked by putting my cars plate in and it just showed the previous owners before me.
Hello Angela,
Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. Please know that confidential information about car owners is controlled by the Driver’s Privacy Protection Act in order to stop illegal purposes. This is why the transfer of ownership details from one owner to another is not part of the service we offer; thus, we cannot determine the current and previous owner of the vehicle.
We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information was given. I know it has a salvage title but nothing even comes up other then the dealer specs when the vehicle was brand new. Didn't help me out at all!
Hello Barbara,
I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I’ve tried searching for it on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm seeing names abut no pictures and some areas it doesn't fine like email address and such
Hi Jake,
Thank you for your feedback. I'm sorry you've encountered a display and missing details on our site.
I tried to search for the information you needed, however, I could not find any additional information within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. We hope you understand. We are constantly working to improve. If you need further clarification, please feel free to reach out or send an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good app really reliable and easy to use I recommend this to everyone who's looking for information
Hello Tay,
Thank you so much for your positive feedback! We're thrilled you find our app reliable and easy to use. Your recommendation means a lot to us, and we're glad it’s been helpful for you in finding the information you need.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After receiving a zero match with my search, I contacted customer assist thru Chat.
Without hesitation, they offered to do a deeper search and found the person I was searching for AND provided contact information!
Thank you for going that extra step for me! Hands down the most pleasant experience dealing with cust. Service on -line ever!
I just did
It would have been nice to receive the information provided on my initial search. The information was available to you but for whatever reason, was not in you customer accessable data base.
Hello Theresa,
Thank you so much for your feedback and for sharing your positive experience with our customer service team! We're thrilled to hear that our chat support could assist you effectively and provide the information you need.
We appreciate your suggestion about making more information available in the initial search. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information was vague and useless, I did not receive the details I required. It was a huge waste of my time.
Actually deliver what you promise and give full details of the properties Curren owner
Hello Diana,
Thank you for your review, and I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were trying to find information on a property. We sincerely apologize, but we could not find any additional information on your request within our database. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website show there are more information if an additional purchase was made. I paid the additional fee and the report came back with nothing.
If there is no result, you should not tell the customer to pay for something that does not exist. I want a full refund.
Hello Andy,
We sincerely apologize for any inconvenience this has caused you. Please know that although premium reports will provide additional information, the data's availability still depends on what was additionally gathered publicly.
We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95 and $9.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was attempting to find the exact dates of my ownership of this property circa 1966.
Infotracer does not provide ownership other than the existing owner
Improve your records to include previous owners.
Hello Anthony,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that although our service allows you to search for ownership records, we cannot determine if the information available is the current or previous owner.
We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad customer service, not good. Charged me without me knowing and I didn't get what I was even looking for and nothing current.
Hello Ruben,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you were trying to find information on a VIN, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for information that I did not get. This is a scam and your company will be shut down.
Hi Alana,
Thanks for your feedback. I’m sorry you were dissatisfied with the information you received.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
Please allow us to search for the specific information you need to make things right. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com.
We look forward to resolving this matter to ensure you have a better experience moving forward. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bait and switch. Shame on you. Going to complain to Google about your shady business practices.
Hello William,
Thank you for sharing your feedback, and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I haven't had a chance to use it yet.I will let u know when I do.
Hello Kelly,
Thank you for your review. We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for an exact street address but the site was unable to provide this.
Have exact addresses listed
Hello Monica,
Thank you for your review, and I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was good Provided all information that was needed and hope to use this website again.
Hello Angel,
Thank you for your kind words! We're delighted our VIN decoding service met your expectations and provided all the information you needed. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They are locking me into a subscription service with no way to get out, due to it erroring
Let me cancel my subscription
Hi Austin,
Thank you for sharing your feedback! I’m sorry for the trouble you experienced canceling your subscription due to an error. I’ve successfully canceled it for you. Rest assured, you won’t be charged moving forward.
If you experience any issues in the future, here are a few steps that might help:
Clear your browser’s cache and cookies.
Try using a different browser or device.
Disable any ad-blocker or pop-up blockers that might interfere.
If you need anything else, feel free to call us or email us at askinfotracer@ask.infotracer.com. We’re always ready to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I payed the fee for a premium report because is said information is included however once i pay it sad information not available.
Also, you are the same website as records finder.com pulling of the same scam…
Don’t make it look like you have information that you don’t have.
Hello Michael,
I appreciate you leaving feedback, and I'm sorry you did not find the information you were looking for. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a VIN search, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Saleh,
Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315