- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Infotracer has a rating of 3.0 stars from 27,907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I expected to learn WHO OWNS the vehicle(s). Just knowing what year and model of the vehicle is not really helpful to me. 😡
And I didn't appreciate having to pay another $10 per report to STILL have limited information.
See my complaints above.
Just started trying to use it. Do not sure yet.hove me so e time to use it and o will let you know
Hi Nancy,
Thank you for your feedback and the 3-star rating! I understand that getting familiar with our services takes time. Feel free to explore it at your own pace. If you have specific concerns or need further clarification, please feel free to reach out or send an email to askinfotracer@ask.infotracer.com. We’re here to help.
Looking forward to hearing your thoughts once you’ve had some time to use it. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get any info on my person that's why I got you everything was for US people
She was going to cancel my subscription but came back and said to continue
Hi Trish,
Thank you for your feedback and the 2-star rating! I’m sorry you didn't find the information you were looking for.
Please be informed that international searches are currently limited as we are a US-based company and are still looking for ways to improve and expand our services.
I can also confirm that your account has been canceled. Rest assured, our company will no longer bill you. If we can help you with anything else, please feel free to reach out or send an email to askinfotracer@ask.infotracer.com. We’re here to help.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Initial promises for the report included ownership records but the report does not include this information.
Hello James,
Thank you for your review. We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you've already contacted our Live Chat Support and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until August 3,2024.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
From this report I didn't get nothing,other than the Name I have already given.So frustrated
Hi Sri,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I also checked the information but couldn’t locate anything in our database. Multiple reasons exist why a person or records may not be available within our system. Among the most common are:
· The individual's record has been purposely removed for privacy, confidentiality, and security by an individual or the state.
· Our search coverage areas include over 2 Billion Records, but not all states and counties offer digitized records. It may be helpful to check our coverage areas.
· Due to federal and state laws, this type of data is not available for public access
Please let us know if there's anything else we can help you with. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Can't find anything on anyone, tried my name, partners name and zero results
Hello Tracey,
Thank you for your feedback. We sincerely apologize if you could not get the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on November 1,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your report changed from initial to actual report and it is not complete
Hello Lonnie,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great. Very to use and I had no issues. Great experience.
Nothing everything was great.
Hello Clyde,
Thank you so much for your positive feedback! We’re thrilled you found our service easy to use and had no issues. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have searched for one person who I know exists and got nothing
Hello Ronald,
Thank you for your review, and I'm sorry we could not provide the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm Happy to find out who this phone number belongs to! Thank You!
Hello Karla,
Thank you for the 5-star review! We’re glad you were able to find out who the phone number belongs to.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent! I was surprised and thankful for the data that I need for my insurance claim, thank you
I did not have to contact customer service
This was tops of the line
Hello Manfred,
Thank you for the 5-star review! It's great you found the data you needed for your insurance claim without needing to reach out for help. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to locate the person I know is behind the privacy invasion. This is an excellent first step!
Hi Helene,
Thank you for the 5-star rating! We’re glad that the initial steps have been helpful for you. We want you to know that we’re here to assist you in any way we can. If you have any other questions or need assistance, feel free to call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Only 50 more characters to make your standard review into a featured review
Hi Robert,
Thank you for your awesome feedback and 5-star rating! This means a lot to us, and we’re truly grateful for your support. We hope you’ll recommend us to others. Every thought you share helps us grow and improve. We look forward to continuing to exceed your expectations. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great, no this is bull$#*!. Don't have time to deal with this $#*!
Hello Daniel,
We sincerely apologize for any inconvenience this has caused you. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info behind a paywall, says you get info upon paying, but are hit with another paywall for more money promising the same info.
I'll be processing a chargeback
Hello Harley,
We sincerely apologize for the confusion and inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I kp getting charged after I pay for initial search and i have had an account already.
Hello Rebecca,
We sincerely apologize for any inconvenience this has caused you. Upon checking, you purchased the single premium vin report for $9.95.
I can see you were running a search for a license plate/VIN. I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please be advised that your account is active and will renew on October 18,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Informative and enlightening. Not as detailed or current as I had hoped
Keep records up to date
Hello Julie,
Thank you for sharing your feedback. We're glad you found the information informative and enlightening. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything ok, ALL information that o want o got! Thanks a Lot
Hi Gregory,
Thank you for your 5-star rating! We’re glad to know that you received all the information you needed. If you have any more questions or need assistance, don't hesitate to reach out. We hope you’ll recommend us to others.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cancel my subscription please and thank you and do it right now
Hello Nessrine,
Thank you for your review, and we're sorry to see you go. Our records show that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until October 4,2024.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get what I was looking for so I will cancel my subscription thank you so much
Hello Rachel,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $1. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide info that was promised! Will not use service again.
Hi Tammy,
Thank you for your feedback, and I’m sorry you did not receive the information you needed.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area. Premium reports are optional and provide access to sensitive data unavailable anywhere else. However, you can skip these by closing the pop-up, and the search will continue as usual.
I tried to find the information, but was unsuccessful. It could be that access is restricted under the Driver’s Privacy Protection Act (DPPA). However, we can’t guarantee a complete data, as mentioned in our FAQs: Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Rip off. I was made to believe I would get owner information.
I will dispute charge.
Hi Tom,
Thank you for your feedback. I’m sorry if you did not get the information you needed.
Please be aware that the preliminary search is designed to identify whether an individual is in the United States by examining their records. This information is intended solely as a resource. Additionally, even when the same search parameters are applied, the preliminary search results may differ from those available in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
As a courtesy, we have processed a refund of $2.95. You should expect the amount to appear in your statement within the next 3–5 business days.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't have all of the information I need. Did not give me the date of birth
Hello Veronica,
Thank you for your review, and I'm sorry you did not find the information you were looking for. Please know that date of birth is no longer part of our service.
Please be advised that your account is active and will renew on September 30,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not the county records I entered. Pyramid scheme. Gonna cancel as soon as i leave feedback.
Hi Shawn,
Thank you for your feedback. I’m sorry you were dissatisfied with our service.
Could you please provide more details about the specific information you were seeking for the county records? This will help us better understand your needs and work toward a resolution. Your experience is important to us, and we want to do our best to resolve this issue for you. Feel free to call or email us at askinfotracer@ask.infotracer.com.
Please note that your account is canceled. Rest assured, our company will no longer bill you. Have a nice day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent application would recommend it to any one that wants to look for details
Hi Guy,
Thanks for the awesome review! Your satisfaction means a lot to us. We always aim to provide a better experience. We appreciate your recommendation.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Sherry,
We sincerely apologize if we could not provide the owners' information of the vehicles you were searching for. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
Although premium reports will provide additional information, the data's availability still depends on what was additionally gathered publicly.
Upon checking, I can see that the owner's information for the Vehicle History Report is available. You need to fill out the necessary information to access the owner's information.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, I forwarded a request for the owner's information of the VIN you were searching for to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315