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Infotracer has a rating of 3.0 stars from 27,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Excellent application would recommend it to any one that wants to look for details
Hi Guy,
Thanks for the awesome review! Your satisfaction means a lot to us. We always aim to provide a better experience. We appreciate your recommendation.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't see the actual mileage of the car im looking for, that was what i spect to see
Hi Juan,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hardly any useful information about the vehicle in the $2.95 report.
Hello Maureen,
I appreciate you leaving feedback, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information you need.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough information, only showed when connected phone etc
Not apps
Show apps they use, other names that are connected to them
Hi Spiros,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I also checked the information but couldn’t locate anything in our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our information is sourced from public records provided by state and local offices, agencies, and departments. However, due to legal restrictions, some data may contain errors or omissions beyond our control. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great did what I wanted and was accurate and quick recommend
Hi Bryan,
Thank you so much for your positive feedback! We’re glad to know that our service met your needs and that you found it accurate and quick. Your recommendation means a lot to us.
If you need any further assistance or have additional requests in the future, please don’t hesitate to let us know. We’re here to help! Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's not as good as I expected. There's very little descriptions.
Hello Wali,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Short information and keeps wanting you to upgrade for additional information
Hello Katherine,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use too much detail not interested in waves size, length, etc., etc. etc.
Hello Eugene,
Thank you for your feedback! We’re glad you found our service easy to use. We appreciate your feedback about the level of detail and will consider it to improve our reports.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It looked there were records found, but there were none in the report, very misleading
Hello Christy,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was misled on the type of information i could receive.Scam is what i say.
Hi Donna,
Thank you for your feedback. We aim to provide clear information about our services, and I’m sorry you were dissatisfied with the information you received. Please share more specific details about your experience so we can address your concerns and find a way to make this right. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't show me what it claimed it would, and then wants to charge me to get additional information
Hello Daniel,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted a mobile number and all I got was a list of names and not even addresses
Hello Susan,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just asking for more money for other records I need. Not what I expected.
Hi Raquel,
Thank you for your feedback. I’m sorry if you’re dissatisfied with our service.
Please be advised that the information from the Premium Report is not the same as what we have in our database. Accessing this report, which may contain sensitive data that is not available elsewhere, requires a fee, and we do not have control over its contents. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We’re here to help you obtain the necessary details. Please feel free to call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was very professional, knowledgeable, and went above and beyond
Hello Dotty,
Thanks for sharing your feedback! We're delighted you had a great experience and that our representative was professional and knowledgeable and went above and beyond. Providing excellent service is our priority, and it's wonderful to know we met your expectations. Please don’t hesitate to reach out if you need further assistance—we’re here to help! Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was very helpful in identifying all of basic info which all I was needed
Hello Kathleen,
Thank you for your positive feedback! We’re thrilled you found the information helpful. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Michele,
Thank you for leaving a review, and I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see you were running a search for a license plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315.
I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just needed the owners name just as advertised. I got everything but that
Hello OBryant,
Thank you for your feedback. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wrong information provided on report. Only had the past owner not the current owner
Hi Steve,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
Also, please note that the Driver's Privacy Protection Act (DPPA) governs the confidentiality of information regarding car owners. Only government agencies, such as the police or the courts, have the inherent right to conduct VIN checks and owner searches. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No owner information... sucks dont waste money, useless. Money back
Hi,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I tried to search for the information but to no avail. It might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
As a courtesy, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report does not tell me the owner of the vehicle.!
Hello Matthew,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on September 27,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased the premium report and it had all of the same information as the regular report.
Do not sell reports if they do not have more exclusive information. I read the same thing twice but had to pay $15 more for the second one.
Hello Danielle,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. Please know that although premium reports will provide additional information, the data's availability still depends on what was gathered publicly.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I processed a refund of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a bait and switch website and attempts to subscribe you to a service. Buyer beware.
Hello Stephen,
Thank you for sharing your feedback. We’re sorry to hear about your experience. The pre-checkout page gives you an overview of the package you choose, including the cost, service details, and package length. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give me the information it said it had found after I had paid for it.
Hello Cynthia,
Thank you for leaving a review, and I’m sorry you did not find the information you were looking for. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see we have issued a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for owner info as indicated on your site before I paid. There is no owner info available
Hello Nicos,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hi Tom,
Thank you for your feedback. I’m sorry if you did not get the information you needed.
Please be aware that the preliminary search is designed to identify whether an individual is in the United States by examining their records. This information is intended solely as a resource. Additionally, even when the same search parameters are applied, the preliminary search results may differ from those available in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
As a courtesy, we have processed a refund of $2.95. You should expect the amount to appear in your statement within the next 3–5 business days.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315