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Infotracer has a rating of 3.0 stars from 27,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
No name of register owner the only reason why I paid for this.
It is very easy to use the website but no address found for this individual.
Hello Holly,
Thank you for your review. We're glad to hear that you found our website easy to use. I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not detailed enough. US centric even though the search was in Australia
Hello Gary,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Outdated info a waster of money. Do not purchase any information from this site. Very misleading.
Hello Tonya,
Thank you for your review, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the updated information that you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't give me correct info at all when i search up a number or something
Hi Death,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I also checked the information but couldn’t locate anything in our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our information is sourced from public records provided by state and local offices, agencies, and departments. However, due to legal restrictions, some data may contain errors or omissions beyond our control. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information could have been obtained at Carfax for free. I would really
Hello Cynthia,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. This is not the kind of experience we wanted you to have.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Forced to submit a survey. Not happy that should be my choice
I haven't had a chance to look at the report because I had to submit a survey first
Hello Regena,
We apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great site, appreciated the trial look up. Perfect information.
Hi Colleen,
Thank you so much for your positive feedback! We're glad to know that you found our site and service helpful. If you have any questions or need further assistance, please don't hesitate to reach out. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Need to print such a long list please help. How do I print.i can't close this screen.
Hi Keith,
Thank you for the 5-star rating and for reaching out to us. I’m sorry you had difficulty printing the information you need. Here’s what you can do:
Print Directly: Look for a print option in your browser or app. You can also try pressing Ctrl + P (Windows) or Command + P (Mac) to open the print menu.
Copy and Paste: If you want to print specific details, you can copy the list and paste it into a document (like Word or Google Docs) to print from there.
Take a Screenshot: If you can't print directly, you can take a screenshot of the list and print that image.
Please let us know if you’re trying to print specific information (like names, phone numbers, or addresses) so we can help you. You can give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No info on how to change / contest inaccurate results. Seems like a complete scam.
Hello Mobile D.,
Thank you for your review, and I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy to search criminal record of ex boyfriend. Thank you!
I need b to cancel and no one is responding. I need order number
Nothing needed
Hello Kristi,
Thank you for the 4-star review! We're glad the search was quick and easy for you. Sorry to hear about the cancellation issue. I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until October 17,2024.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got everything I needed quickly and without jumping through hoops.
Hi Matt,
Thank you for your awesome feedback! We're glad you’re satisfied with the information you received. We strive to provide efficient service, and it's great to know we met your expectations. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Expensive for little information. I thought there would be more
Hi Melissa,
Thank you for your feedback. I’m sorry for your experience regarding the value of the information provided. We aim to deliver comprehensive resources, and your thoughts help us improve continuously. If you need further assistance, please call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't like paying, and then "for only $9.95 you can find out more". B.S.
Hello Ken,
Thank you for your review, and we apologize for the confusion. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see here that you were running a search for a License Plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great! Service right on time! Super convenient 👌 excellent
Hello Tiffany,
Thank you so much for your kind words! We’re thrilled you had a great experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Seems not working in Canada no results for easy numbers and emails
Remove fees
Hello Simon,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on October 14,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Glen,
Thank you for your feedback. I’m sorry you were dissatisfied with the information you received.
We aim to be as clear and helpful as possible. Could you please specify which aspects you found unclear? This will help us better address your concerns and provide you with the information you need. Please call or email us at askinfotracer@ask.infotracer.com. We’re here to assist you in any way we can. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy and reasonable price for trial. Would recommend.
Hi Jennifer,
Thank you for your 5-star rating! We’re glad to know that you’re satisfied with our service. Your recommendation is greatly appreciated, and it inspires us to continue providing quality experiences for our customers. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great! Wish all information programs were easy to understand.
Hello Gregory,
Thank you for the 5-star review! We're glad you find our program easy to understand. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was hinted that I could get the vehicle owners name from license plate. Not so.
Hello Shaun,
Thank you for your review. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied about the information it would reveal. Did not provide any info needed
Hello Shae,
Thank you for your feedback. We sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This survey was rushed on me and I haven't had time to check the report completely!
Hi Caroline,
Thank you for sharing your feedback. I’m sorry for the rushed nature of the survey, and I understand the importance of time to review the report thoroughly. Your experience is important to us, and we want to ensure you feel comfortable with the information provided.
After reviewing the report, if you have any specific concerns or questions about it, please don’t hesitate to let us know. You can call or email us at askinfotracer@ask.infotracer.com. We’re here to assist you in any way I can. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No real useful information provided. Waste of money, very vague info and accuracy.
Hello Suresh,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid $3 and you can't even provide the owners name. Waste of money.
Hello Sophia,
Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner's name. I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to get the information and you didn't provide any of it.
Hi Edward,
Thank you for your feedback! I’m sorry you did not get the information you needed.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate/ VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Martin,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
I searched for the needed information, but no additional details were found in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315