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Infotracer has a rating of 3.0 stars from 27,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I know some of it wasn't even on there. He is my husband and he is on at least 2 dating apps. Has had a bankruptcy ect. Waste of my money
Report did NOT give information that I paid for. I paid to see who owns the van.
Hi Michele,
Thank you for your feedback! I’m sorry you did not receive the information you needed.
I also checked the details but couldn’t locate anything in our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions beyond our control.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Satisfied with report as it has been presented will use this source again
Hello Gary,
Thank you for your positive feedback! We're glad you were satisfied with the report. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
We look forward to assisting you again in the future! Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't know how to get the information I needed. I understand how it works.
I really don't know. It might be good for younger people. Too much for me. I will try some other way to find who I am looking for.
Hi Joy,
Thank you for your feedback! I’m sorry you're having difficulty finding the information you're looking for.
We want to make things easier for you. If you’d like to let us know what specific information you need, we’re always ready to help you get the report. Please feel free to reach out or send an email to askinfotracer@ask.infotracer.com.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good very good, very helpful to what i needed to find. Thank you very
Hi Sarah,
Thanks for your awesome review! We’re so glad you found our service helpful and satisfied with the information you received. We always strive to provide the best service possible. If you need anything else, we’re here for you.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
$#*! dosent even tell you half the stuff it says it will tell you has pay walls everytime u want to see info don't waste ur time or money
Hello Patrick,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not sure if I will like this format or not. Too soon to say for sure.
Hello Jean,
Thank you for sharing your feedback. We apologize for sending an early survey invite. We hope you can find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good information about the car, I hope that all information really
Hi Rabea,
Thanks for the awesome review! We’re here to ensure you get the details you need, and hope you will recommend us to others. If you need anything else, we’re here for you. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't include all info for price total waste of money having to sign up for additional services.
Hello Sheena,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on August 17,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid $2.95 for a name and it gave me the specs of the truck...
Hi David,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did the search and found the state the title was from. I was hoping to get the persons name that is on the title, but it wasn't included. I was able to cancel my membership by clicking on the cancel link on the email receipt as they stated. If I ever need to look up a VIN again, I'll look to this site.
I would have liked the owners name to have been included.
Hello Megan,
Thank you for sharing your experience! We're glad you found the state information you were looking for and successfully canceled your membership.
Regarding the owner's information, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
Should you need to look up a VIN in the future, we're here to help. Thank you for choosing our service!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You didn't find anything and then still tried to charge me full price over the $1 something advertised
Not be scammers
Hello Luke-John,
We sincerely apologize for any inconvenience this has caused you. I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and get around on the website I am quite impressed
Hello Jayendra,
Thank you so much for your kind words! We're thrilled you found our service easy to use and that our website met your expectations. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ok
To look up vehicle stats but doesn't give current owner name
Hello Thomas,
Thank you for your feedback! We're glad you found the vehicle stats useful. We apologize for not being able to provide the vehicle's owner's information. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you so much for providing me with the information I requested.
Hello Desire'e,
You're very much welcome, Desire'e! We're glad we could provide the information you needed. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Frustrating when the web site listed types of information that would be provided, and then after paying, the advertised information was NOT provided. I had to pay an upcharge for additional information -- but the information was STILL NOT provided in the report.
Provide what you advertise and cease false advertising.
Hello James,
Thank you for your review, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
$#*! my life i am probably being stalked and hacked and your company is worthlesss
Hello Alexandria,
I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was fast and easy and very helpful thanks again for services!
Not make write ridiculously long reviews!
Hello Daniel,
Thank you for the great review! We're glad you found our service fast, easy, and helpful. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just wanted to trace a plate outside our property to a name, but this site failed on its promise to, instead asking for more $. In the end, it referred me to another site entirely. Waste of money and time. Annoyed I hd to go back and cancel the sub, then delete my information, which clearly didn't work since they came back a few weeks later requesting a review. Do not recommend unless you just need a VIN and basic information about a vehicle for purchase… Otherwise, pretty useless.
Provide the information you promise to—I needed names of owners of license plates and you failed to live up to that.
Hello Bertie,
We sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your report was a lot of nothing. Spec on the truck. That's about it.
Hi Debra,
Thank you for your feedback. I’m sorry you were dissatisfied with the report you received.
Please know that we source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Let us search for the specific information you need. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We are committed to improving our service and ensuring you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Another upsell to find a public record, paid to get owner info on a title.was not listed.offered info for another upsell.make you sign up for a subscription 27 a month to get a report that doesn't even contain the data promised
Remodeling your scummy business model scam
Hello Jacqueline,
We sincerely apologize for any inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As always, InfoTracer can be useful with our due diligence investigations.
Thank you.
The ability to pause membership would be wonderful!
Hello Despina,
Thank you for your positive review! We're glad our service continues to be a valuable tool for your due diligence investigations. We're pleased we're able to meet your expectations.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before paying for membership it was shown that title information is available for what i was searching.
After paying it stated "Our search returned no title records"
You can improve by not lying
Hello Vaughn,
Thank you for your feedback, and I'm sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is not their current car. They own a new Lincoln Navigator
Hello Christine,
Thank you for your feedback, and I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yeah it was ok and I had a great time here just using up 50 chats
Hello Shane,
Thank you for the 5-star review! We're glad you had a great time using the chats. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Dorothy,
Thank you for your review, and I'm sorry our service did not meet your data needs. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I refunded the $15 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315