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Infotracer has a rating of 3.0 stars from 27,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
All I needed to know was where Brian and I got our marriage license in NYS 45 years ago. Nothing here indicated that! Worthless.
No address no socials nothing waste of money no criminal history
Hello Jared,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
I went ahead and canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until July 18,2024. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me exactly what I was looking for. Bittersweet, but it delivered.
Hello James,
Thank you for your review! We're glad we could provide exactly what you were looking for, even if it were bittersweet.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid thinking it would show owner name and address report shows nothing important terrible
Hello Andrew,
Thank you for your feedback, and I'm sorry we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything I expected. Will use again. **************800
Hello Eddie,
Thank you for the 5-star review! We're delighted you had a good experience with our service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This service is garbage and provides nothing. You are better off not spending your money anything on these reports
Hello No N.,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for premium because it claimed to have the owner info of vehicle. Paid just to be told no info available
Show me the owner info as advertised
Hello Ronald,
Thank you for your feedback, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and refunded $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy to use and retrieve reports. Cost is incredible low compared to other services.
Hello Jose,
Thank you for your positive feedback! We're delighted you found our service quick, easy to use, and cost-effective. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They say that they will show current and previous owners but do not.
Hello Klay,
I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on July 15,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was definitely very easy to use. I would use this site for many more projects.
No it worked very well, I had no issues.
Hello Amy,
Thank you for your kind words. We're delighted you found our site easy to use and that you plan to use it for future projects. Our business is your convenience, and we value your time, so it is always our goal to make it easy and simple for our customers to access the information they need.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Soil paid this and I paid that and I wanted to see who hes texting only it didn't give me that
Hello Lori,
Thank you for your review. I’m sorry you did not find the information you were looking for. Please know that determining who someone is texting is not part of our service. We can only check for publicly available information, like ownership records.
Please be advised that your account is active and will renew on July 17,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not a thorough report compared to CarFax. Report is not detailed enough.
Be more detailed.
Hello Luis,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
$2.99 if only a signup fee, there are additional fees for reports that are very hidden
Hello Dusan,
Thank you for sharing your feedback, and I apologize for the confusion. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site indicated it would provide the owner of the vehicle based on the VIN number but it did not provide any owner information and then try to get me to increase my level of membership. Total BS
Provide information that you indicate you're going to provide
Hello GJ,
Thank you for your feedback. I'm sorry we could not provide the owner information of the vehicle you were searching for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading information to obtain more money for information
Refund requested for initial 2 payments
Hello Tracy,
Thank you for your feedback, and my apologies for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $2.95 and $9.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is a waste of time, MONEY actually. The person I was looking for, wasn't born until 1989 and the site has this person in prison in $#*!ing 1969. Give me my $#*!ing two dollars back. That's what a load of $#*! this is. Scamming $#*! mother $#*!ers
Hello Megan,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We need to check for eligibility before we can issue a refund. I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result would fall short of satisfying your needs, we will gladly process the refund. Please reach out to me at askinfotracer@ask.infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad experience. Asked me to pay and showed nothing on the car
Hello FNU,
We're sorry to hear about your bad experience. I understand how frustrating it must be not to get the promised information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried another website for $1.00 and received more information for less money, and more information on this website will cost me $9.95 more.
Hello Keisha,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought that paying the money would give me the person on the title of the car and it doesn't
Hello Gabriella,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was suspicious when an acquaintance was asking me for money. They gave me their PayPal account and when I used info tracer to track the account. The information uncovered quickly confirmed that I was being scammed. I also had an excellent exchange with Darlene in customer service through InfoTracer's chat platform. An efficient, professional company which I will certainly use again.
I only wanted the one search performed not to begin a subscription. I easily contacted a service rep (Darlene) through the live chat and she was efficient, professional and friendly in how she handled my convern and immediately dealt with the matter. I was extremely impressed and would trust this company in the future.
No improvement needed.
Hello Marianne,
Thank you for sharing your detailed experience! We're glad to hear that our service helped you uncover a potential scam and that you had a positive interaction with Darlene. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Overall, my experience with the site itself wasn't the best, but customer service went above and beyond to make up for it. I only dealt with the experience as a whole for 25 minutes or so, both in my own browsing and searching for information, and rectifying the situation (to follow) with customer support.
I had a suspicious person sitting outside of my home for about 15mins before I arrived, to which they promptly left. I snagged a photo of their license plate and did a quick Google search in an attempt to find the person's identity, which led me to InfoTracer.
I was a bit mislead into believing the information would come free, which turned into a $3 charge for the deeper insight. This required a lawful reason to search the information, which I was able to find as it was due to personal and home security. It told me all about the specs of the vehicle, which I was a bit annoyed with, and that there were 4 owners of the vehicle (1 current and 3 previous). To get that information it required another $15 — which at this point I was committed, so I proceeded. Unfortunately it then told me the data wasn't available and that I should contact the local MVA for more information regarding the owner.
I was quite furious that I was duped into two charges for no information other than the make/model of the vehicle, which I could have easily found out on my own. So I quickly contacted Customer Support.
A woman named Darlene helped me see if they could get the actual information I was looking for, and then refunded me all the charges (and cancelled my subscription to avoid the $30 charge that would happen after 7 days). Super thankful; it wasn't a total headache and realistically didn't cost me much time or any money. So I am happy enough.
Not mislead people into paying for zero relevant information, twice.
Hello Kyle,
Thank you for sharing your detailed experience. We're sorry that the initial experience with the site did not meet your expectations. We're delighted that our customer service team, particularly Darlene, was able to assist you and resolve the issue. Our goal is to provide the best support possible, and we're glad we could turn the situation around for you.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It says owners name is part of the report and it was not in there. I want a refund.
Hello Tim,
Thank you for your review, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you, we were able to track a person that backed into us and took off via the license plate!
Hello Jeff,
Thank you for the 5-star review! We're glad our service helped you track down the person responsible for the hit-and-run.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They do a fake 'search', tell you they found results, then after you pay they suddenly say Nothing Found.
We’ll see if you actually do cancel my account or continue to bill me. Scammers
Don’t lie and say you found information in your fake search and then after payment suddenly say No Information Found
Hello Cliff,
We sincerely apologize we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running an email search. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we could not provide any information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Instead of the name of car owner, which was what I expected to see, there was none given, only useless info about the car specifications. The site is a ripoff!
I attempted to cancel my trial subscription via the customer service email, but got a notice that the email address was not valid. So then I phoned customer service and cancelled my subscription.
Hello Richard,
Thank you for leaving a review, and we sincerely apologize for any inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Regarding the issue with canceling your trial subscription via email, we sincerely apologize for the invalid email address. We are investigating this matter to ensure it doesn't happen again. We're glad you could cancel your subscription via phone, but we understand that the process should have been smoother.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Catherine,
Thank you for your review, and I'm sorry you did not find the information you were looking for. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315